fact_sheet_continuous_improvement.docx

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1、SustainableManufacturingToolboxFactsheet:ContinuousimprovementPlan-do-check-act(PDCAcycle)Onemethodforimplementingandsustainingcontinuousimprovementinvolvesausefultoolcalledthe,plan-do-check-actcycleorPDCA.ThePDCAcyclemaybeusedtoimplementimprovementsandtoensurethatimprovementsaresustainedinallcritic

2、alareasofthebusinesssuchassafetyandenvironment,quality,morale,deliveryandst.TheenvironmentalmanagementsystemdetailedintheISO14004:2004InternationalStandardfollowsaPDCAmanagementmodel.PDCAisanongoing,iterativeprocessthatenablesabusinesstoestablish,implementandmaintainandcontinuallyimproveitsenvironme

3、ntalpolicy.ThePDCAcycleisachecklistoffourstagesyoumustgothrough,fromidentifyingtheareaforimprovementthroughtotheimprovedworkarea.Itemphasisesanddemonstratesthatimprovementprogramsmustdothefollowing:1. Startwithcarefulplanning.2. Resultineffectiveaction.3. Checktheresults.4. Moveonagaintocarefulplann

4、inginacontinuouscycle.ThefourstagesareillustratedinFigure1.Figure1:ThePDCAcyclePage1of5CommonwealthofAustralia20101.icensedunderAEShareNetShareandReturnlicenceTheplanstageisperformedthroughouttheplanningandimplementationofimprovementsolutions.Duringthecheckstagetheteamcollectsdataandcheckswhetherthe

5、solutionsareproducingtheexpectedimprovements.Duringtheactstagetheteammonitorstheprocesstoidentifyfurtherimprovementopportunitiesandtakesactiontointroducethem.However,theimprovementprocessdoesnotstophere.Ascontinuousimprovementisnever-ending,thePDCAcyclecontinues.PDCAiswhatdrivescontinuousimprovement

6、.Hereisaguidelinetotheplan-do-check-actcycles.Plan Establishanongoingplanningprocess. Describetheresultsyouwanttoachieve. Identifyandmonitorapplicablelegalrequirements,policyobjectivesandothercommitments. Setinternalperformancecriteriawhereappropriate(operatingstandards,timeframes,qualitycontrol,cos

7、tconsiderations). Clarifythestandards(time,quality,costetc). 1.istallactivitiesrequiredtoachievetheresults. Prioritisetheactivities. Determinethetiminganddurationofeach. Prepareadiagramtoillustratetheactivitysequence. Allocatepeopleandresources. Setobjectivesandtargetsonwhatshouldbemeasured,whereand

8、whenitshouldbemeasuredandwhatmethodsshouldbeused. Developanduseperformanceindicators.Do Aftertheplanningstage,theplanneedstobeimplemented. Assignrolesandresponsibilities. Maintainoperationalcontrolandemergencyresponse. Providealladequateresourcesincludingtheimplementationofdocumentcontrol. Providetr

9、ainingtorelevantstaff. Establishprocessesforinternalcommunication.Check Youneedtoevaluateandmeasuretheresults. Completeasystematicapproachtomonitoringandmeasurementactivitiesthatensurecompliancebyidentifyingthekeycharacteristicsthroughaprocessapproach. Progressiscomparedagainstkeyperformanceindicato

10、rsandsettargetsfromtheplanningstage. Identifynonconformityandtakecorrectiveandpreventiveactions. Managerecords.Act Reviewandtakeactiontoimprovethempanysoperations.Identifyareasforimprovementandmakerecommendations. Hereyouneedtoimprovetheprocessfurther.Forexample,ifresultsachievedareasplannedagainstt

11、hetargetsset,thecurrentmethodiscapturedinaneworrevisedstandardoperatingprocedure(SOP)toensurefuturesuccess. Whenresultsarenotasplanned,thePDCAcycleisrepeatedonthesamebusinessactivitywithrecommendationsonwhatwentwrongdetailedforpartofthenextplanningcycle. Anessentialelementofcontinuousimprovementisai

12、minghighernexttimesothatthereviewstagesetshighertargetsthanpreviouslyrecognised. WhenresultsaresuccessfulthePDCAcycleiscompletedonanotherareaofthecompanyforcontinualimprovement.ContinuousimprovementThePDCAisanexampleofcontinuousimprovement,howeverthereareotherimplementationsofthisidea.ForexampleKaiz

13、enisanotherapproachadoptedbyJapanesemanufacturers.Oneofthesignificantaspectsofcontinuousimprovementsystemsisaiminghighernexttimesothatatthereviewstagehighertargetsaresetsothatthebusinesscontinuestoimprove.ThisisanessentialpartofthestandardISO14000anditiswhatdifferentiatesenvironmentalmanagementsyste

14、msfromqualitysystems.SourcesofinformationforcontinuousimprovementTorealisecontinualimprovements,abusinessshouldnotonlyknowwhatdeficienciesexist,butunderstandwhytheyexist.Thiscanbeachievedisbyanalysingtherootcase(三)ofenvironmentalmanagementsystemdeficiencies.Someusefulsourcesofinformationforcontinuou

15、simprovementcouldinclude: experiencegainedfromcorrectiveandpreventiveactions externalbenchmarkingagainstbestpractices intendedorproposedchangesapplicabletolegalrequirementsandotherrequirementstowhichthebusinesssubscribes resultsofenvironmentalmanagementsystemandcomplianceaudits resultsofmonitoringof

16、keycharacteristicsofoperations resultsofprogresstowardsachievingobjectivesandtargets,and viewsofinterestedparties,includingemployees,customersandsuppliers.ExamplesofcontinuousimprovementImprovementscanbemadeeitherwithinoroutsidetheprocessofsettingandreviewingenvironmentalobjectivesandtargets.Someexa

17、mplesofimprovementinclude: establishingaprocessforevaluatingnewmaterialstopromotetheuseoflessharmfulmaterials improvingabusinesssprocessforidentifyingapplicablelegalrequirementssothatnewcompliancerequirementsareidentifiedinamoretimelyfashion introducingwastewatertreatmentprocessestoallowwaterreuse redesigningdeliveryroutestoreducefossilfuelconsumptionbytransportationcompanies settingobjectivesandtargetstoimplementfuelsubstitutioninoperationsandreduceparticulateemissions.