商务英语中级第四章课件.ppt

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1、Unit 4 a,Brand power,Brands of mobile,Nokia Motorola Siemens Sony Ericsson Samsung LG,Brands of famous Cars,BMW Porsche BNZE Honda BuickDAEWOO Volk Swagen Ferrari FIATTOYOTA Ford Cadillac ChryslerLincoln VOLVO,IBM SONYTOSHIBAAPPLEDELLBenQ HP,Useful phrases and expressions,a brand represents a certai

2、n culture 一个品牌代表一种文化be attracted by the quality brand image 被优质的品牌形象所吸引the brand name carries high credibility品牌具有很高的可信度brand leader 畅销品牌have a strong sense of brand loyalty 具有强烈的品牌信任感reasonable price 合理的价格good after-sales service 良好的售后服务have confidence in the reliability of the product 信赖产品的可靠性good

3、 quality 良好的质量consistent quality 稳定的质量user-friendly design 方便用户的使用设计,Speaking:What would be the advantages and disadvantage of buying all of these financial products from the same providers?,Phrases and expressions,convenience/convenient get discount through loyalty vouchers have trust in the reliab

4、ility of the brand name have confidence in the good qualitygood service not necessarily the best deal in every case over-reliance on one company if anything goes wrong reduce the risk,Listening tips,1 So,the vast majority of marketing is either in-store or through direct mail.绝大部分营销是商店里边进行的。或者通过向顾客直

5、接寄邮件的方式来完成。2 Weve bought very little advertising space,but we do also use public relations as a marketing tool.我们购买的广告版面很少，但是我们也把公共关系作为营销的手段。3 And how does a new bank like Sainsburys succeed in attracting people away from the High Street Banks?塞恩斯伯里开办的银行是怎样把人们从传统的银行中吸引过来的？这里的High Street是英国英语，指市镇商业区的

6、大街。The high street banks 是指传统的银行。,Quite simple by offering value for money and excellent customer service standards.很简单，通过提高资金效益以及提供优质的客户服务方法。这里的value for money 是指物有所值的程度。5 Our key operation advantage is that,as a telephone-only operation,Sainsburys bank doesnt have the high over-heads that a branch

7、 network does.我们的运作优势是：作为只通过电话运作的业务，塞恩斯伯里银行没有一般银行网点所要支付的管理费用.overheads指企业的日常开支，包括工资，租金，设备，内部装饰以及缴税等的花销，费用。,6 Sainsburys experience in retailing means that its bank can apply a retailers customer-focused mentality to the financial services sector.塞恩斯伯里在零售业的经验意味着它所属的银行能把零售商的以顾客为中心的理念引入金融服务这一行业,We firmly believe that our commitment to our customer will prevent brand damage.我们坚信我们对顾客的承诺会防止对品牌的损害。8 Who could have imagined,back in t 1869,that a small family dairy would grow into a major retail group operating over 800 stores?谁可以想象，早在1869年的一个小小的销售奶制品的家庭店铺，会发展成一个拥有800多家连锁店的大型集团。,The end,