书面表达专项突破12.投诉信.ppt
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1、12.投诉信,文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面,要注意把握分寸,要公平、公正。投诉信应包括三个方面的内容:1.表明写信目的,投诉的内容。2.投诉的具体原因。3.希望得到的结果。,常用语块1.抱怨 _2.表达不满 _3.忍受 _4.对满意 _5.糟糕的服务 _,poor service,complain about,convey/express ones dissatisfaction,put up with/bear,be content/satisfied with,6.采取措施 _7.解决问题 _8.预防发生 _
2、9.调查此次事件 _10.以粗鲁的方式 _,in a rude manner,take measures,deal with/solve the problem,preventfrom happening,investigate/look into the matter/incident,11.向道歉 _12.出乎意料 _13.不用说 _14.尽快 _15.把某事牢记在心 _,make an apology to/apologize to,out of ones expectation,needless to say,as soon as possible,bear sth.in mind,套
3、用句式我写信是投诉关于2.这几年我对你们的服务都很满意,但是我写信是表达关于的不满。,2.I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about,1.I am writing to complain about,3.我对不满意有一些主要原因。首先,更糟糕的是,最后,,3.There are some main reasons why I am not content with At first,Whats worse,Eventu
4、ally,4.我真诚地希望你能认真调查这件事情,以及采取恰当的措施防止类似事件再次发生。5.你若能尽快采取措施处理这个问题,我将感激不尽。,4.I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.,5.I would appreciate it very much if
5、you could take measures to deal with/solve the problem as soon as possible.,习作修改(做短文改错,背经典范文)Dear Sir,Im writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr.2015 at Teemall.Ten days before that,it didnt ring or sent text messages.Then I took them to the
6、seller,but was told that the model had been sold out and I had to wait at least three month for a new one.Later I went to the repairman.,on,after,send,it,months,He said since it was a new model in China,it was impossibly to fix it without the right spare parts.I was so desperate on hear that.What ca
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