IET简介及机场特殊处理办法.ppt

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1、联运电子客票（IET）简介,销售部电子商务二八年九月,概述,IET主要是指跨航空公司电子客票（InterlineET，简称IET）,主要功能：,双方可以互售电子客票航班；可以销售联程电子客票。,主要定义,ISSUED BY:AA AIRLINE ORG/DST:/ARL-I E/R:NONREF/APEX TOUR CODE:PASSENGER:GAO/YUNLONG EXCH:CONJ TKT:O FM:1PEK UA CA 4453 M 16JAN 1530 OK MLXCND 16JAN7/16JAN7 2PC USED/FLOWN RL:RC58C2/KHCCFE BG:1/11K B

2、N:181 X TO:2SFO UA 1418 M 16JAN 1315 OK MLXCND 16JAN7/16JAN7 2PC CPN NOTE RL:RC58C2/KHCCFE O TO:3LAS UA 1509 M 25JAN 2012 OK MLXCND 25JAN7/25JAN7 2PC CPN NOTE RL:RC58C2/KHCCFE O TO:4LAX UA CA 4456 H 26JAN 0040 OK HLW6M 26JAN7/26JAN7 2PC OPEN FOR USE RL:RC58C2/KHCCFE TO:PEK FC:FC 08JAN BJS UA X/SFO U

3、A LAS UA LAX581.38MLXCND UA BJS521.3 2HLW6M NUC1102.70END ROE7.82626 XT7.00XY5.00XA7.50AY 11.50CN180.00YQ13XFSFO4.5LAS4L AX4.5 EQUIV.FARE PD:USD 1104.00|TAX:30.20US|OI:TAX:5.00YC|TAX:7.00XY|,两种新增加的状态,AIRP CNTL/YY（AIRP CNTL/UNK）CPN NOTE,Coupon Control 票联控制,当电子客票签发后，OC掌控票联，用于办理登机手续,有不同方式可以将票联的控制权从一个承运

4、人转到另外一个承运人。,72 hour rule 72小时规定当签发电子客票时，如果航班在72小时内，票联控制权自动给予OC；如果航班在72小时之外，控制权在VC，不发给OC，航班初始化时，OC会自动请求控制权并自动获取，否则，需要手工获取。,72小时之外订座（CA系统显示）：,DETR:TN/999-2407828133 ISSUED BY:AIR CHINA ORG/DST:PEK/TPE ISI:SITI ARL-I E/R:不得退票 TOUR CODE:PASSENGER:LI/WX EXCH:CONJ TKT:O FM:1PEK CA 111 Y 20N0V 0935 OK YB 2

5、0K OPEN FOR USE RL:ET803/O TO:2HKG CX 460 Y 21NOV 0850 OK YB 20K OPEN FOR USE RL:ET803/TO:MNL FC:20DEC05PEK CA HKG500.00CX TPE800.00CNY1300.00END FARE:CNY 1300.00|FOP:CASH(CNY)TAX:CNY 20.00CN|OI:TAX:CNY 50.00YQ|TOTAL:CNY 1370.00|TKTN:999-2407828133,72小时之内订座（CA系统显示）：,DETR:TN/999-2407827991 ISSUED BY:

6、AIR CHINA ORG/DST:PEK/TPE ISI:SITI ARL-I E/R:TEST TOUR CODE:PASSENGER:TEST/TEST EXCH:CONJ TKT:O FM:1PEK CA 101 Y 20SEP 0800 OK YB 2PC OPEN FOR USE RL:K9H0M/O TO:2HKG CX 466 Y 20SEP 1340 OK YB 2PC AIRP CNTL/CX RL:K9H0M/TO:MNL FC:31OCT05PEK CA HKG710.00CX TPE710.00CNY1420.00END FARE:CNY 1420.00|FOP:CA

7、SH(CNY)TAX:CNY 50.00CN|OI:TAX:CNY 20.00YQ|TOTAL:CNY 1490.00|TKTN:999-2407827991,72小时之内订座（CX系统显示）：,DETR:TN/999-2407827991,DCX DETR:ISSUED BY:unknown ORG/DST:PEK/TPE ISI:SITI ARL-D E/R:TEST TOUR CODE:PASSENGER:TEST/TEST EXCH:CONJ TKT:O FM:1PEK CA 101 Y 20SEP 0800 OK YB 2PC CPN NOTE RL:K9H0M/O TO:2HKG

8、CX 466 Y 20SEP 1340 OK YB 2PC OPEN FOR USE RL:K9H0M/TO:MNL FC:31OCT05PEK CA HKG710.00CX TPE710.00CNY1420.00END FARE:CNY 1420.00|FOP:CA()TAX:50.00CN|OI:TAX:20.00YQ|TOTAL:CNY 1490.00|TKTN:999-2407827991,DETR：C2（要控制权）,DETR:TN/999-2407827991 ISSUED BY:AIR CHINA ORG/DST:PEK/TPE ISI:SITI ARL-I E/R:TEST TO

9、UR CODE:PASSENGER:TEST/TEST EXCH:CONJ TKT:O FM:1PEK CA 101 Y 20SEP 0800 OK YB 2PC OPEN FOR USE RL:K9H0M/O TO:2HKG CX 466 Y 20SEP 1340 OK YB 2PC OPEN FOR USE RL:K9H0M/TO:MNL FC:31OCT05PEK CA HKG710.00CX TPE710.00CNY1420.00END FARE:CNY 1420.00|FOP:CASH(CNY)TAX:CNY 50.00CN|OI:TAX:CNY 20.00YQ|TOTAL:CNY

10、1490.00|TKTN:999-2407827991,*如何获得控制权*,指令格式：DETR:航段序号 如：DETR：C2步骤一：999票适用DETR：TN/票号DETR：C2步骤二：外航出的票适用DETR：TN/票号DETR：TN/票号，DUA（到UA系统提取）DETR：C2,举例：如何要“CONTROL”,ET PASSENGER DATA NOT FOUND,第一步：,第二步：到UA系统提取票面,ISSUED BY:AA AIRLINE ORG/DST:/ARL-I E/R:PENALTY/CHANGE FEE APPLIES TOUR CODE:PASSENGER:REN/YUANX

11、IN EXCH:CONJ TKT:O FM:1PEK UA 4453 H 21JAN 1530 OK HLW6M 21JAN7/21JAN7 2PC OPEN FOR USE RL:RVDXM0/IERHWS X TO:2SFO UA 1418 H 21JAN 1315 OK HLW6M 21JAN7/21JAN7 2PC OPEN FOR USE RL:RVDXM0/IERHWS O TO:3LAS UA 1509 H 25JAN 2012 OK HLW6M 25JAN7/25JAN7 2PC OPEN FOR USE RL:RVDXM0/IERHWS O TO:4LAX UA 4456 H

12、 26JAN 0040 OK HLW6M 26JAN7/26JAN7 2PC OPEN FOR USE RL:RVDXM0/IERHWS TO:PEK FC:FARE:|FOP:TAX:|OI:TOTAL:|TKTN:016-7803892446,DETR C1ACCEPTED,DETR C1 要第一个航段的“CONTROL”,第三步：,注：是第几个航段，“C”后面就是该航段的序号。,第四步：,ISSUED BY:AA AIRLINE ORG/DST:/ARL-I E/R:PENALTY/CHANGE FEE APPLIES TOUR CODE:PASSENGER:REN/YUANXIN EX

13、CH:CONJ TKT:O FM:1PEK UA CA 4453 H 21JAN 1530 OK HLW6M 21JAN7/21JAN7 2PC OPEN FOR USE RL:RVDXM0/IERHWS X TO:2SFO UA 1418 H 21JAN 1315 OK HLW6M 21JAN7/21JAN7 2PC CPN NOTE RL:RVDXM0/IERHWS O TO:3LAS UA 1509 H 25JAN 2012 OK HLW6M 25JAN7/25JAN7 2PC CPN NOTE RL:RVDXM0/IERHWS O TO:4LAX UA CA 4456 H 26JAN

14、0040 OK HLW6M 26JAN7/26JAN7 2PC CPN NOTE RL:RVDXM0/IERHWS TO:PEK FC:FC 19DEC BJS UA X/SFO UA LAS UA LAX513.50HLW6M UA BJS513.49 HLW6M N UC1026.99END ROE7.9455 XT7.00XY5.00XA7.50AY 11.50CN180.00YQ12XFSFO4.5LAS3L AX4.5 EQUIV.FARE PD:USD 1042.00|TAX:29.00US|OI:TAX:5.00YC|TAX:7.00XY,关于控制权,STAR Alliance内

15、部：成员允许互要控制权，没有限制；STAR Alliance外部：原则不允许要外航票又是外航实际承运航段的，如果某些特殊情况需要，只能联系对方HELP DESK，反之亦然。,IET help desk,航信服务台：84018401（目前）国航电话销售服务中心（HELPDESK小组,IET特殊情况处理,1、国航出票，外航无法接收：DETR:TN/9997175637339 ISSUED BY:WORLDSPAN ORG/DST:SFO/SFO ARL-I E/R:NON-END/REF-USD25/TOUR CODE:PASSENGER:BAKER/KENNETH EXCH:CONJ TKT:O

16、 FM:1SFO CA 986 D 30OCT 1450 OK DXR 30OCT7/30OCT7 2PC USED/FLOWN RL:HXGZB/MA8JVF1P O TO:2PEK NH CA 5722 J 04NOV 0920 OK C/30OCT8 2PC USED/FLOWN RL:BD8T2/MA8JVF1P O TO:3KIX AC 36 C 06NOV 1845 OK CXRT/30OCT8 2PC AIRP CNTL/AC RL:HXGZB/MA8JVF1P X TO:4YVR AC UA 5008 C 06NOV 1315 OK CXRT/30OCT8 2PC OPEN F

17、OR USE RL:HXGZB/MA8JVF1P TO:SFO,DETR:TN/9997175637339,DAC TICKET NUMBER NOT FOUND,外航没有票面，此时，使用TSU指令将航段状态手工改成“OPEN FOR USE”。1、可以尝试“推控制权”给对方;2、如果“推控制权”仍不成功，将状态用TSU指令修改成“OPEN FOR USE”然后换开纸票或开FIM给外航。,如何推控制权,DETR:TN/9994992889621 ISSUED BY:AIR CHINA ORG/DST:BJS/BJS BSP-I E/R:NON-END/REF-1000CNY/AFTDEP-15

18、00CNY/AFT DEP REB TOUR CODE:PASSENGER:BO/YU MIN EXCH:CONJ TKT:O FM:1PEK CA 931 D 05NOV 1315 OK DLRTCN 30K USED/FLOWN RL:DBPGE/RJDD8 1E BG:1/19K X TO:2FRA LH 3674 D 05NOV 2115 OK DLRTCN 30K OPEN FOR USE RL:DBPGE/RJDD8 1EO TO:3GVA LH 3687 D 10NOV OK DLRTCN 30K OPEN FOR USE RL:DBPGE/RJDD8 1E X TO:4MUC

19、CA 962 D 10NOV 1855 OK DLRTCN 30K OPEN FOR USE RL:DBPGE/RJDD8 1E TO:PEK FC:05NOV07BJS CA X/FRA1896.60LH GVA LH X/MUC CA BJS M1896.60NUC3793.20E,DETR:TN/9994992889621，DLHTICKET NUMBER NOT FOUND,ETIE:99949928896212A-LH其中：9994992889621是票号；“2”是票面中航段的序号；A代表Airport control;LH是该航段控制权的接受方。注：此指令只能用于国际IET，不适用

20、于与国内各公司的IET。,DETR:TN/9994992889621 ISSUED BY:AIR CHINA ORG/DST:BJS/BJS BSP-I E/R:NON-END/REF-1000CNY/AFTDEP-1500CNY/AFT DEP REB TOUR CODE:PASSENGER:BO/YU MIN EXCH:CONJ TKT:O FM:1PEK CA 931 D 05NOV 1315 OK DLRTCN 30K USED/FLOWN RL:DBPGE/RJDD8 1E BG:1/19K X TO:2FRA LH 3674 D 05NOV 2115 OK DLRTCN 30K A

21、IRP CNTL/LH RL:DBPGE/RJDD8 1EO TO:3GVA LH 3687 D 10NOV OK DLRTCN 30K OPEN FOR USE RL:DBPGE/RJDD8 1E X TO:4MUC CA 962 D 10NOV 1855 OK DLRTCN 30K OPEN FOR USE RL:DBPGE/RJDD8 1E TO:PEK,DETR:TN/9994992889621,DLH ISSUED BY:AIR CHINA ORG/DST:BJS/BJS BSP-I E/R:NON-END/REF-1000CNY/AFTDEP-1500CNY/AFT DEP REB

22、 TOUR CODE:PASSENGER:BO/YU MIN EXCH:CONJ TKT:O FM:1PEK CA 931 D 05NOV 1315 OK DLRTCN 30K CPN NOTE RL:DBPGE/RJDD8 1E BG:1/19K X TO:2FRA LH 3674 D 05NOV 2115 OK DLRTCN 30K OPEN FOR USE RL:DBPGE/RJDD8 1EO TO:3GVA LH 3687 D 10NOV OK DLRTCN 30K CPN NOTE RL:DBPGE/RJDD8 1E X TO:4MUC CA 962 D 10NOV 1855 OK

23、DLRTCN 30K CPN NOTE RL:DBPGE/RJDD8 1E TO:PEK,外航出票，国航无法接收,1、国航有票面，但状态不是OPEN FOR USE，并且外航的票面已经显示“AIRP CNTL/UNK”：双方系统均显示控制权未知ISSUED BY:UNITED AIRLINES INC.ORG/DST:/ARL-I TOUR CODE:PASSENGER:SCHNAIBLE/JAMESW EXCH:CONJ TKT:O FM:1PEK CA 1321 Y 07NOV 0835 OK Y 2PC AIRP CNTL/UNK RL:/JSHLWUUA O TO:2CAN UA 44

24、75 C 09NOV 1255 OK CWCANR 2PC CPN NOTE RL:/JSHLWUUA X TO:3PEK UA 898 C 09NOV 1900 OK CWCANR 2PC CPN NOTE RL:/JSHLWUUA TO:IAD FC:FC 16OCT WAS UA X/SIN SQ JKT M3706.00C TG BKK 562.50Y TG SHA 520.67Y RT CA BJS149.87Y CA CAN 225.47Y UA X/BJS UA WAS M5278.90CWCANR NUC10443.41 E ND,ISSUED BY:UNITED AIRLIN

25、ES INC.ORG/DST:/ARL-I TOUR CODE:PASSENGER:SCHNAIBLE/JAMESW EXCH:CONJ TKT:O FM:1PEK CA 1321 Y 07NOV 0835 OK Y 2PC AIRP CNTL/UNK RL:/JSHLWUUA O TO:2CAN UA 4475 C 09NOV 1255 OK CWCANR 2PC OPEN FOR USE RL:/JSHLWUUA X TO:3PEK UA 898 C 09NOV 1900 OK CWCANR 2PC OPEN FOR USE RL:/JSHLWUUA TO:IAD FC:FC 16OCT

26、WAS UA X/SIN SQ JKT M3706.00C TG BKK 562.50Y TG SHA 520.67Y RT CA BJS149.87Y CA CAN 225.47Y UA X/BJS UA WAS M5278.90CWCANR NUC10443.41 E ND XT 30.20US 7.00XY 5.00XA 2.50AY 22.20TS 250.00YQ 5.50YC 4.50XFIAD4.5 FARE:USD10443.00|FOP:MS(VI4486095000015029)TAX:|OI:016-7084460888 DCA 16OCT7 00000000 TOTAL

27、:USD10802.00|TKTN:016-2166741581,处理办法,（1）要控制权，在定座系统中多尝试几次；（2）如果仍要不到，使用TSU指令将该航段状态改为OPEN FOR USE，然后机场候补接收（紧急时）。（3）或联系对方的HELP DESK，让他们把控制权推过来。注意：当国航系统的票面是“AIRP CNTL/UNK”或“CPN NOTE”时，都可以尝试这样操作，前提是外航票面状态必须是AIRP CNTL/UNK。,2、国航没有票面，并且外航票面已经显示为“AIRP CNTL/UNK”,DETR TN/2055631171276 ET PASSENGER DATA NOT FOU

28、ND,DETR TN/2055631171276，DNHISSUED BY:AXESS ORG/DST:KIX/KIX ARL-I E/R:OZ PTN NON-ENDS TOUR CODE:PASSENGER:MUN/JINSIKMR EXCH:CONJ TKT:O FM:1KIX NH 109 M 07NOV 0840 OK MLPX15 07NOV7/07NOV7 20K USED/FLOWN RL:BFLNH/CNGU5UNH X TO:2PEK CA 4138 Y 07NOV 1150 OK Y/07NOV8 20K AIRP CNTL/unk RL:BFLNH/CNGU5UNH O TO:3CKG NH 5358 M 10NOV 0035 OK MLPX15 10NOV7/10NOV7 20K AIRP CNTL/unk RL:BFLNH/CNGU5UNH,处理办法,（1）尝试在定座系统中要“控制权”；（2）如果要不过来，由国航HELP DESK联系外航的HELP DESK，让外航把“控制权”推过来。或者让外航手动改为OPEN FOR USE,由国航HELP DESK手工获取;（3）如果仍推不过来(如OZ没有推控制权的功能)，让当地的外航给客人换开或开FIM。,谢 谢,