民航乘务英语口语教程.ppt

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1、民航乘务英语口语教程,In-Flight Entertainment,PAX:Excuse me,can I have something to read?CA:Yes.We have in-flight magazines and some local newspapers.Which would you prefer?PAX:Give me a copy of the in-flight magazine,please.CA:Here you are.You will find it in the seat pocket in front of you.,Requesting,PAX:Co

2、uld you possibly spare me a few minutes,Miss?CA:Yes,what can I do for you?PAX:I wonder if you coulld tell me how to get to Hong Kong after I arrive in Shenzhen？CA:There are two ways.You could go either by land or by sea.PAX:Which way is more convenient?CA:By sea,I think.PAX:But where can I get on th

3、e ship?CA:Well,when you come out of the terminal building,you could find a bus with a sign“from Airport to Seaport”.Get on it and you ll be at the seaport within ten minutes.PAX:How often do the buses run?CA:Im not quite sure,maybe half an hour.PAX:And how often do ships to Hong Kong run?CA:Once an

4、hour.PAX:(consulting his watch)So I have plenty of time to catch a ship.Thank you very much for the information.CA:Youre very welcome.,Duty-free Sale,Ladies and gentlemen:In an effort to further meet your traveling needs,we are pleased to offer you a wide selection of duty-free items.A brochure feat

5、uring these items is located in your seat pocket.All items are priced in US dollars.Please check with your cabin attendant for prices in other currencies.Most major currencies and US dollar,travellers checks,are accepted for your purchases.The major credit cards are also accepted.Thank you.,General

6、Queries and Problems,Practice,CancellationLadies and gentlemen:May I have your attention,please?We regret to announce that this nicht has been cancelled due to:(1)Weather conditions at airport.(2)Technical problems with the Aircraft.All passengers are kindly requested to disembark and follow the ins

7、tructions of our ground staff.PIease be sure to take all of your belongings with you.We sincerely apologize for this inconvenience.Thlank you.TurbulenceLadies and gentlemen:We are experiencing turbulence.For your comfort and safety,please remain seated and fasten your seat belt.If any passenger feel

8、s airsick,please use the airsickness bag located in the seat pocket in front of you.(Cabin service will be suspended during this period.)Thank you for your cooperation!,Complaining,Life is not always satisfactory but we can make complaints to improve things.When your allowable rights are not satisfi

9、ed or you feel you are not served properly,you can make comments showing that you are dissatisfied or unhappy,this is called compaining.You can make compaints to someone who is responsible.,First Aid,CA：Whats the matter,sir?You dont look very well.PAX:Oh,Im afraid Ive caught a bad cold.I have a head

10、ache,a sore throat and my nose is stuffed up.CA:Im sorry to hear that.I think youd better take some medicine for colds.Ill get you some at once.And we also have nose-drops.You might as well try them.PAX:Thank you very much.,Practice Emergency,Before Landing,We will arrive at the Hong Qiao Airport in

11、 half an hour.The arrival time is 10:10 a.m.You should have enough time to pick up your checked baggage.Id suggest you to take the taxi.Its faster and just as convenient.This is an entry card for keeping a record of all entry passengers.Youll need the immigration form when you go through Immigration

12、 and Quarantine.Excuse me,sir.Would you please fill out the forms before we arrive in Hong Kong?,Disembarkation,Please dont un-fasten your seat belt until the plane comes to a complete standstill.After the plane has come to a complete stop,Ill help you with your bags.Hope to see you again.Would you

13、like any assistance through Customs?We hope to have the pleasure of being with you again another time.Dont worry about it.Youll have enough time to collect your belongings.We have transportation near the aircraft to take you to the terminal building.,Homework,currencies 货币 credit card 信用卡duty-free 免

14、税的 liquors 酒类jewellery 珠宝 perfume 香水make-up 化妆品 undercarriage 起落架flight path 航道 diversionary airport 备降机场runway approach 进场着陆 lift and drag 升力和阻力typhoon 台风 longitude经度the Pacific Ocean 太平洋 time zone 时区fuel bowser 加油车 hatch 舱口，舱盖extinguisher 灭火器 portable oxygen bottle 手提氧气瓶,exit path with escape stra

15、p or slide 有撤离滑带或滑梯的紧急出口life vest 救生衣 crash axe 应急斧头flashlight 手电筒 first aid kit 急救箱medical condition 医疗状况 automatic inflating system自动充气系统unconscious 没有知觉的 hypoglycaemia 低血糖glucose 葡萄糖 permanently 永久地restriction 限制 consequence 结果pursers log 乘务长日志 taxi 滑行 life craft 救生筏 smoke hood 防烟面罩hurricane 飓风 unpredictable 不可预知的,THANKS,