旅游服务英语EnglishforTourService.ppt

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1、旅游服务英语English for Tour Service,主编：林 群 安锦兰 制作：李晓新2011年1月,English for Tour Service,Chapter 1 At the Travel AgencyChapter 2 Arrival Chapter 3 At the HotelChapter 4 Food and DrinksChapter 5 Transport,English for Tour Service,Chapter 6 Sightseeing Chapter 7 ShoppingChapter 8 EntertainmentChapter 9 Compla

2、ints and EmergenciesChapter 10 Departure,Chapter 1 At the Travel Agency,Unit 1 Tour Consultation Unit 2 Tour Arrangement,Unit 1 Tour Consultation,In this unit,you will Learn career skillRecommend travel proposalMake an FIT tour bookingMake a group tour bookingLearn Successful selling steps,Unit 1 To

3、ur Consultation,Words and Expressionsaccommodation n.住宿certificate n.证明书 obligation n.职责Regulation n.规则,规章vaccination n.医接种疫苗 advisory n.报告 currency n.货币passport n.护照 visa n.签证 rental n.租赁,Unit 1 Tour Consultation,admission n.允许进入 coach n.大客车folder n.折叠式宣传资料 option n.选择roundtrip a.(车票等)往返的 vacancy n

4、.空缺admission ticket 门票FIT(Family and Individual Tourist)散客tour guide 导游,Unit 1 Tour Consultation,travel agency 旅行社brochure n.宣传小册子discount n.折扣minimum adj.最低的 package n.包价项目sightseeing n.观光 boutique hotel 精品酒店packaged tour 包价旅游travel agency 旅行社,Unit 1 Tour Consultation,1.I would like to reserve a to

5、ur of the city for my group.2.May I have the name of the group,sir?3.Do you need a tour guide?4.When are you planning on traveling?5.What is the price for this travel package?,Unit 1 Tour Consultation,6.Id like some information about holidays in Japan.7.May I suggest you our 3-day-2-night package to

6、ur?8.Can you also reserve hotel rooms for the night?9.Id like to take a one-day sightseeing tour around the city.10.Here are some brochures.They can give you some information.,Unit 1 Tour Consultation,Words and Expressions awareness n.意识 convince vt.使信服facility n.设备 offer vt.提供routine n.程序in terms o

7、f 从角度来讲leave sb alone不干涉某人,Unit 1 Tour Consultation,browse v.浏览excursion n.远足 investigate v.调查present vt.介绍rapport n.和睦关系in this case 在这种情况下move on to转换(话题),Unit 2 Tour Arrangement,In this unit,you will Learn career skillIntroduce the itinerary to touristsDiscuss the tour arrangementNegotiate about

8、the change of the itineraryLearn how to write itinerary,Unit 2 Tour Arrangement,In this unit,you will Learn career skillIntroduce the itinerary to touristsDiscuss the tour arrangementNegotiate about the change of the itineraryLearn how to write itinerary,Chapter 2 Arrival,Unit 1 Guests ArrivalUnit 2

9、 Exchanging Money,Unit 1 Guests Arrival,In this unit,you will Learn career skillGo through the immigration at the airportCollect luggageGreet guests at the airportmake a welcome speech,Unit 1 Guests Arrival,Words and Expressionscardboard n.纸板 coach n.长途旅游汽车facility n.设施 inform v.通知,告诉luggage n.行李 pr

10、ior to 在前，居先,Unit 1 Guests Arrival,visible adj.看得见的,明显的claim n.认领compensation n.补偿,赔偿 fulfill vt.履行,实现,完成 location n.位置,场所sincerely adv.真诚地 parking lot 停车场,Unit 1 Guests Arrival,Words and Expressionshandout n.分发的印刷品,新闻稿check-in luggage 托运行李HR manager 人力资源部经理return ticket 往返票rolley bag 拉杆箱jet lag 时差l

11、uggage tag 行李签telecommunications company 电信公司,Unit 1 Guests Arrival,1.I am afraid I can not find my other checked luggage.2.Excuse me,where is the baggage claim area?3.Could you describe your lost luggage as detailed as possible?4.It is a durable/stylish/elegant shoulder bag with practical nylon str

12、aps and blank trim.5.What is the purpose of your trip?,Unit 1 Guests Arrival,6.How long are you planning to stay?7.About four days.My return flight is Friday.8.I am here as an exchange student.9.It was a pretty long trip,say,almost twelve hours without stopovers.10.Please leave your big suitcase out

13、side the bus.Well help carry them on,Unit 2 Exchanging Money,In this unit,you will Learn career skillExchange moneyAsk about savingsBuy and cash travelers checkKnow some tips for changing money,Unit 2 Exchanging Money,Words and Expressionsabbreviate v.缩写,currency n.通货；货币ensure v.保证 refer to 查阅,提到,谈到

14、,打听Conversion n.变换,转化Denomination n.单位；币值left over 剩下，留下,Unit 2 Exchanging Money,amount n.数量 Euro n.欧元countersign vt.副署,连署draw on 提取钱exchange rate 汇率 worth of 值.钱 Complete adj.全部的,vt.完成,exchange memo 兑换水单foreign exchanging counter 外币兑换柜台,Unit 2 Exchanging Money,1.Whats the exchange rate for U.S.doll

15、ars?2.How would you like the cash?3.Let me have it in twenties.4.I want to buy US$1000.5.Let me check todays selling rate.,Unit 2 Exchanging Money,6.Can I buy travelers checks here?7.You just need to fill out this form.Do you have ID?8.What do I need to do open a bank account here?9.Id like to chang

16、e some euro into US dollars,please.10.Id like to cash this check.,Unit 2 Exchanging Money,access n.通路,访问,入门convenient adj.便利的decent adj.恰当的 identify vt.识别,鉴别kiosk n.亭子 via prep.经,通过,经由beware of 意识到alternative n.二中择一,可供选择的办法,事物fade v.减弱transaction charge 交易费,Chapter 3 At the Hotel,Unit 1 Checking in

17、Unit 2 Hotel Service and Facilities,Unit 1 Checking in,In this unit,you will Learn career skillMake hotel reservationsReconfirm your roomCheck in at the hotelLearn how to make check-in arrangement,Unit 1 Checking in,Words and Expressions arrangement n.安排;整理accept v.接受,领受;答应,同意cost n.代价,价值,费用 deposit

18、 n.存款,定金executive adj.管理的，行政的 reservation n.预定,预约,Unit 1 Checking in,checkout time 退房时间；核查时间 assign v.分配,分派client n.顾客,客户 deluxe adj.豪华的;高级的distribute v.分发;分配,Unit 1 Checking in,passport n.护照;通行证;执照rotate v,转动；循环,轮流 hand out 分给tariff n.（旅馆、饭店或服务公司的）价目表，收费表check-in time 到达并登记时间;报到时间；,Unit 1 Checking

19、in,1.Can I book a room for September 9th?2.When for?3.How long will you be staying 4.What kind of room would you like?5.How much is the charge per night?,Unit 1 Checking in,6.Who would you like to book for?7.What should I take if I check in?8.Here is my ID card.9.Is there any preferential rate or a

20、discount for the party?10.How would you like to pay,in cash or by credit card?,Unit 1 Checking in,check your passports 检查护照hotel services 店内服务made a reservation 预定fill in the information 填入信息keys cards 门卡,Unit 2 Hotel Service and Facilities,In this unit,you will Learn career skillIntroduce hotel ser

21、vices Introduce hotel facilitiesIntroduce the membership policy Learn how to offer and get the hotel services and Facilities,Unit 2 Hotel Service and Facilities,Words and Expressionsamenity n.设施 power n.电源calls for 要求 electronic adj.电子的maintenance employee维护职工pay-movie 付费电影,Unit 2 Hotel Service and

22、Facilities,remote controller 遥控器 wardrobe n.衣柜currency Exchange 外币兑换mini-golf 微型高尔夫场the room service 送餐服务valuable safe 保险箱,Unit 2 Hotel Service and Facilities,1.Would you like to introduce your hotel services to us?2.Outdoor tennis courts are also available,and a golf course sits just a few minutes

23、from the hotel.3.Excuse me,where is your Fitness Center?4.Can I get a massage there?,Unit 2 Hotel Service and Facilities,5.How can I relax and make ourselves comfortable in your hotel?6.How does it charge?7.Is there a discount for registered guests?8.Where is the swimming pool?9.Can I get membership

24、 card in your hotel?10.What services come with it?,Unit 2 Hotel Service and Facilities,Words and Expressions apparatus n.器械,仪器;设备concerning prep.关于 membership n.会员身份；全体会员application form 申请书,申请表the hair dressers 美发店,Unit 2 Hotel Service and Facilities,attached adj.归属的;附属的especially ad.特别;尤其remind v.

25、提醒;使想起patient adj.有耐心的beauty salon 美容室；美容院,Chapter 4 Food and Drinks,Unit 1 Eating Out Unit 2 Chinese Cuisine Unit 3 Drinks,Unit 1 Eating Out,In this unit,you will Learn career skillBook a tableTake ordersPay billsLearn to understand the menu,Unit 1 Eating Out,Words and Expressionsagency n.处，代理机构coo

26、rdinate v.协调 refund v.退款prearrange v.预先安排 sum up 总计,Unit 1 Eating Out,complaint n.抱怨，投诉expense n.花费 ncur v.引起remedial adj.补救的,Unit 1 Eating Out,1.Id like to book a table for two at seven this evening.2.Id like to confirm your reservation for tomorrow morning.3.Would you like to make a reservation so

27、me other time?4.May I see the menu,please?5.What kind of food do you serve?,Unit 1 Eating Out,6.This steak is too rare.I ordered it to be well-done.7.I prefer to have some soup before main dishes.8.Id like to settle my bill,please.9.Im afraid there is a 10%tax and service charge.10.Do you accept tra

28、velers checks?,Unit 2 Chinese Cuisine,In this unit,you will Learn career skillOrder Chinese breakfastChoose Chinese foodServe Chinese foodLearn eight Chinese cuisines,Unit 2 Chinese Cuisine,Words and ExpressionsDecline v.谢绝 manner n.礼仪snack n.小吃，点心get in touch with 和.取得联系Demand n.要求 sincere a.诚挚的spe

29、cialty n.特色菜 in person 亲自,Unit 2 Chinese Cuisine,1.We serve different kinds of traditional Chinese breakfast,what would you like?2.Im not familiar with Chinese food.Could you recommend something to me?3.Beans can be made into many kinds of food,such as bean jelly,tofu.4.Youtiao and steamed bread are

30、 all made of wheat flour.,Unit 2 Chinese Cuisine,5.Dumplings can be served in many ways,such as boiling,steaming and frying.6.Can you tell me how to make baozi please?7.Which flavor would you prefer,sweet or chili?8.We have a wide range of vegetarian dishes for you to choose from.9.We serve Sichuan

31、and Beijing cuisines,which would you prefer?10.You have to blend the ingredients thoroughly.,Unit 3 Drinks,In this unit,you will Learn career skillRecommend drinksServe drinksComplain the wineLearn drinks,Unit 3 Drinks,Words and Expressionsalcoholic adj.含酒精的 bitter adj.有苦味的concoction n.混合物ingredient

32、 n.原料 liquor n.酒fruit juice 果汁 beer n.啤酒cocktail n.鸡尾酒 liqueur n.烈性酒wine n.葡萄酒,Unit 3 Drinks,1.Would you like to start with something to drink?2.Would you care for a drink before you order,sir?3.Which juice shall I bring you?4.May I decant it now to allow it to breathe?5.Yes,Ill have some beer with

33、coffee to follow.,Unit 3 Drinks,6.We have chilled and heated Sake.Which one would you like?7.Can I have a double scotch?No water.8.I want a weak cocktail.Will you mix me something?9.Is there any special local alcoholic beverages around this part of the country?10.Whisky and ginger ale separately,ple

34、ase.,Chapter 5 Transport,Unit 1 Different Transportation Unit 2 Asking the Way and Renting a Car,Unit 1 Different Transportation,In this unit,you will Learn career skillKnow different transportation Use various transportationLearn how to choose suitable transport,Unit 1 Different Transportation,Word

35、s and Expressionsadvantage n.益处,利益，优势condition n.状况,状态delay v.耽搁,延迟disadvantage n.不利因素 service n.服务,接待,Unit 1 Different Transportation,shake v.摇动,震动，颠簸wave v.挥手,招手Cancel v.取消,废除,撤销depend v.依靠,依赖downtown n.在商业（闹市）区,在市中心transportation n.运送,运输，运输工,Unit 1 Different Transportation,1.1.Could I make a rese

36、rvation for flight 10 to Tokyo?2.Are there any direct flights?3.One way trip.Whats the fare for an economy ticket?4.Id like to reconfirm my flight from Beijing to Tokyo.5.Can I board the plane now?,Unit 1 Different Transportation,6.How much luggage（baggage）can I take with me on board?7.Id like to tr

37、avel first class,please.8.I really appreciate your help.This is my ID card.9.Id like to sit in the front of the plane.10.Theres a ten thirty flight in the morning.,Unit 2 Asking the Way and Renting a Car,In this unit,you will Learn career skillKnow how to asking the wayKnow how to renting a carLearn

38、 how to give directions,Unit 2 Asking the Way and Renting a Car,Words and Expressionsdamage v.损失,损害insurance n.保险,安全保障liability n.责任,义务reservation n.预订 traffic light 交通灯,Unit 2 Asking the Way and Renting a Car,unforeseen adj.未预见 guarantee v 担保license v.许可,颁发执照 proof n.证明,证物status n情形,状况 vehicle n.交通

39、工具,Unit 2 Asking the Way and Renting a Car,1.What kind of car do you have in mind？2.What is the daily rate for a compact car?3.How long will you need it?4.Will I be charged for an extra day if Im late?5.Is insurance covered?,Unit 2 Asking the Way and Renting a Car,6.Can I drop off a car?7.Do I need

40、security?Do I pay gasoline by myself?8.Show me your license.9.How much does it cost to rent a mid-size car for a week?10.Do you have any car available?.,Chapter 6 Sightseeing,Unit 1 On-the-way IntroductionUnit 2 Travel Destinations,Unit 1 On-the-way Introduction,In this unit,you will Learn career sk

41、illTake tourists to appreciate natural sceneryTake tourists to visit historic SiteTake tourists around the cityLearn how to make introduction to tourist sites,Unit 1 On-the-way Introduction,Words and ExpressionsAngle n.角度 Dynamic adj.动态的Ethnic adj.民族的 Minority n.少数民族scene n.景色 scenery n.风景,景色 static

42、 adj.静态的 uninterrupted adj.不间断的,Unit 1 On-the-way Introduction,Discrimination n.歧视 entertainment n.娱乐Initiate v.发起 obscene adj.淫秽的site n.地点,场所,遗址striking adj.突出的,鲜明的superstitious adj.迷信的 versus prep.与.相对,Unit 1 On-the-way Introduction,1.We are now at the main entrance of Jinshan Temple.2.Now，we are

43、standing on the grounds of the imperial palace3.Here we are.This is the Summer Palace4.Could you give us some information about it?5.Please allow me to inquire about the history of this famous garden，would you？,Unit 1 On-the-way Introduction,6.Now,if you look up straight ahead,you should be able to

44、see a large eagles nest.7.I dont see it.Can you point it out again?8.Will we see it on the way back?9.On your left is Lianhua Feng，or the Lotus Flower Peak.10.Is this the highest mountain in this region?,Unit 2 Travel Destinations,In this unit,you will Learn career skillOffer ticket service in sceni

45、c areaOffer cable car serviceOffer travel rental serviceLearn how to write a travel advertisement,Unit 2 Travel Destinations,Words and Expressionscircumstance n 境况departure n.启程,出发lifesaving adj.救命的unfamiliar adj.不熟悉的Decline v.拒绝lifeguard n.救生员security n.安全visa n.签证,Unit 2 Travel Destinations,Admiss

46、ion-only or all-inclusive?2.Excuse me,sir.May I see your ticket?3.Hello,Id like two adult tickets,please.4.Thatll be ten dollars.5.Im sorry.Its the museum policy not to allow cameras into the exhibit areas.,Unit 2 Travel Destinations,6.We have a nice museum gift shop that sells slides and photograph

47、s of our major exhibitions.7.Excuse me,how much does it cost to rent a jet for an hour?8.If you rent for 3 hours,I can give you 90%discount.9.We can offer car rental services.10.We offer the all-in-one package.,Chapter 7 Shopping,Unit 1 Tourist Souvenirs Purchase Unit 2 Tradition Chinese Souvenirs,U

48、nit 1 Tourist Souvenirs Purchase,In this unit,you will Learn career skillPurchase something at the Department storePurchase CosmeticsPurchase something in the Duty Free ShopKnow some strategies of making a bargain,Unit 1 Tourist Souvenirs Purchase,Words and Expressions appliances n.（家用）电器promotions

49、n.宣传;推销branch stores分店 fashion clothing时装national chains全国连锁return v.退货clearance sales清货大减价；售低货good quality好质量shopping malls商场,Unit 1 Tourist Souvenirs Purchase,Words and ExpressionsDiscount v打折,减价出售 fake n.赝品perfume n.香气;香味scent n.气味,香味tax n.税,税额 duty-free shop 免税商店Expenditure n.支出,花费,Unit 1 Touris

50、t Souvenirs Purchase,gift-wrap n.礼物包装的包装纸 v.用美丽的纸张及缎带包装scarf n.围巾;披肩;领巾sneaker n.(帆布胶底)运动鞋department store n.百货公司,Unit 1 Tourist Souvenirs Purchase,1.Could you give me some recommendations?2.There is a special promotion this weekend.3.We have a full range of products from cosmetics to skin cleansers