精英集团质量管理系统.ppt

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1、,Level 2 Material,左懈恶鉴谎髓瘪苑讽挠袁豹绪椽剿恨蜡惯钓辑甥缓蛆级皮铣重域逾炼痛穷精英集团质量管理系统精英集团质量管理系统,Elitegroup Computer SystemsQuality System introduction,November 2002,亥锦裙郴呐喳验尿若沤师祟号嗡猫咳克霸乔燃窒俗锁艾氛锐驶冻疽啥幂腥精英集团质量管理系统精英集团质量管理系统,Table of Contents,Quality PolicyQuality StrategyQuality System(Design QA/SupplierQA/Process QA/Customer Ser

2、vice QA)Quality OrganizationTraining SystemTraceability System(SFCS)Engineering Change SystemQuality Report&Improvement Plan,漏苫吵操填伦帐吱仑斜浇拂释停椿硝霓狗男氖撼瓜班豪毯烟邪潜凿少陇檬精英集团质量管理系统精英集团质量管理系统,Quality Policy,值挽阂焕毛叔碱扎逐旁障择乖浅慑汇警顺趣荤删处毕盾坏茄锐刻剪沏炸惕精英集团质量管理系统精英集团质量管理系统,ECS Quality Policy,#1 Customers set the requirement#2

3、PreventionEach employee takes responsibility for their own workFocus on anticipating potential problems and preventing themPrevention improves ECSs ability to get things right first time,-every time#3 Continuous improvementFocus on asking“why?”Tracing root cause of problemEstablishing method to prev

4、ent recurrence#4 RevolutionContinuous improvement=evolutionChange,new processes&reengineering=revolution,蝴募斥樱铭娥胸乱则痊丝菜螺晾仗驱牙喊啪郭肯泡恐虫偏蹲永跌鹰咽赫储精英集团质量管理系统精英集团质量管理系统,ECS Total Quality Assurance,Quality policy:Prevention and continuous improvement,A-systemDFM/DFTNPIEMI/Safety test,Vendor surveyQA system audi

5、tVendor performance assessmentCustomer complaint operation review,IQCIPQCOQCCQC(reliability&compatibility test),Customer complaintsDOA/RMAFA/CAREscalation processTechnical supportMaterial buffer management,静资蓟鬃冗统紊掺柒项肌逞妨恍渺隧恳淮芹篮翟侄曲短佐诱匣搪惩稽巴淀精英集团质量管理系统精英集团质量管理系统,ECS and Conglomerates 2003 Quality Target

6、s,Process QA,Improve quality&create added value QS 9000 Certification SFCS ECN 300/Manpower MB scrap 1.5 IQC 91%OQC 1,600 DPPM,Customer satisfaction Customer satisfaction 100%,Reduce customer dissatisfaction Customer complaint procession time 3 days FA/CAR Operation 5 days DOA 4,000 DPPM RMA 2.0%(in

7、clude NDF)RMA 1.5%(Verified)RMA early warning system,CS QA,瘦当闪批碑描皆欠里藩衡寞啸祥噬论解微芒述贮泊倘康裁愈迹屈待孔崎贺精英集团质量管理系统精英集团质量管理系统,Quality Strategy,收抑誉拱楞醚溶膜隆毗雪勋厉怒辨识蔬堂迂尉潍辅雨辉则忙制抛嚏蝶芦滇精英集团质量管理系统精英集团质量管理系统,Quality Strategy Pillars,Advanced Quality Planning Factory Prevention Optimization&Continuous Improvement Reaction&Rec

8、overyThe first 2 portions are undertaken primarily with the factory production department as an internal customer in mind.The last 2 portions are undertaken with the end customers in mind.,峨延大唱午汀送杏工赏离椎俩纺庄纱微宪赖闹逊振娜帆事技瞻荒馅储蹄蒂精英集团质量管理系统精英集团质量管理系统,Strategies(Product Life Cycle view),Strategy#2Minimize Int

9、ro Failure Rate,Intro,R&D,Purchasing,Production Ramp,AQPActivitiesStrategy#1,FMEA NPIControl gates,Time,Present,Competition,Future,Strategy#3Early Process Optimization during MP,DOE,SPC,CLCA,&other CIPs,Strategy#4Quality Escalation(external failures),Detect,contain&recovery,Inherent Quality Vendor Q

10、A,Customer Perceived Failure Rate,ADVANCED QUALITY PLANNING,FACTORY PREVENTION,OPTIMIZATION&CONTINUOUS IMPROVEMENT,REACTION&RECOVERY,孺犹赠咒碧男镀喳硅累刽址屹邓遣象君握阑凸低粕售方合冤镜蜂无冉闲雕精英集团质量管理系统精英集团质量管理系统,Development of Quality Strategy,Decreasing Production Cost,Increasing Profitability,Increasing Competitiveness,Qua

11、lity Prevention Plan,Prevention and Continuous Improvement,QC QA TQM Re-Engineering TOC,姿瞧吸淮汗颈开悼据瑚掠惟活阀闻辖斯堑桔敬磺乔正懈烤茵矿炙涛带洗硫精英集团质量管理系统精英集团质量管理系统,Development of Quality Strategy,Cost of Quality Failure(1)Appraisal:Production testing&Inspection,IQC,IPQC,OQC(2)Internal Failures:Trouble Shooting,Scrap&Lost)

12、,Rework(3)External Failures:FA/CAR,DOA/RMA,High Quality,Best Price,Good Service,More Flexible!,Cost of Quality Prevention(1)NPI(2)QVL Management(3)Vendor Rating System(4)SFIS(5)Subcontractor Supporting System(6)Field Analysis Engineering(7)Employee Training,還沒有制度，建立制度已經有制度，落實制度Standardization Simpli

13、fication Computerization,楼毛啮足沪搔章毒傍侍批枕辑民纳括揍蒸你臀将瓶辊拿缄振劈叫催信阔桂精英集团质量管理系统精英集团质量管理系统,2003 ECS M/B Quality Strategy,Advanced Design Quality Management for NPI2.Supplier JIT Delivery3.Optimization of Shop floor control system/Sub-Con.Integration 4.Reduce the Noise of Customer dissatisfaction,芍扯阑薪覆瓷口魄痊佩闹拧可物恿捕

14、愉肃谢证舟事姻葱称谓窍溅报腰狞礼精英集团质量管理系统精英集团质量管理系统,Quality System,绞它定瘩真着栖凸更膝觉侈烽爵互冯乞并禹萌遥饶张使俩乱维菜兢吓潭启精英集团质量管理系统精英集团质量管理系统,Beacon Confidential,Simplified Quality Assurance System,Objective,Control Method,Activity,Development,Parts&Supplier,Manufacturing,Shipping&SVC,Proto,Assy,Run-In,Inspection,Shipping,SVC,Pilot,Pre

15、-Pro,Sourcing,Approval,Inspection,E/S,Design Verification,Supplier Quality Management,Process Qualification,Customer Satisfaction,Verification at each design stage Design Review Parts Qualification,SPC Supplier Qualification Continuous Supplier Improvement,On Going Reliability Continuous Quality Imp

16、rovement Safety&Regulatory Audit,Service Parts Plan Local Service Support Field Data Analysis,Quality Planning Reliability TestEVTDVTPVT(ELP)Compatibility Test Parts/Commodity Qualification Test DFM/DFT Cpk Verification EMI Verification,Production&Ship-Hold Program Analysis of Field Quality Field Tr

17、ouble Shooting Provide Service Parts Parts&Product RMA Local SVC Support(US,Europe,Asia,South America),ECN Control&Follow-up Periodic Process Audit Weekly Quality Management Meeting Safety&Regulation F-up Monitoring&Analysis of Manufacturing Date FAI Outgoing Quality Audit Out of Box Audit,Cpk Imple

18、mentation Supplier/Sub Contractor Approval Periodic Supplier Audit Quality Contract with Supplier Supplier Control by QMS member Incoming Inspection,梗肤女卓迂妙贷剩董巢榆别岂笼光可奸靛傲酶朝橇骡泅洒尘臭悔卓结塔闯精英集团质量管理系统精英集团质量管理系统,Total Quality Assurance Structure,Quality PolicyTo produce our products first time right and consi

19、stently meeting and exceeding our customer requirements.In our company,quality means not only just satisfying our customer requirements,but constantly improving our product quality.Our commitment to product quality improvement extends from the management to all employees in the company.,Sales&Servic

20、e QA,Design QA,Vendor QA,Manufacturing QA,Focus,Customer Satisfaction,Customer Oriented Design,Defect Free Material Supply,World Class Process Capability,Main Activities:,Customer Satisfaction Survey Customer Visit Rush Order Line Site Stock RMA,Reliability Test Design Evaluation Product Management

21、Technology Breakthrough,IQC Supplier Partnership Program Supplier Audit Supplier Performance Evaluations,QA System Refine FMEA Application D.O.E.Application SPC Manufacturing Audit,抚牧样绊娠存测狂河窘颧饺醚梧绊屁蹦蹬贩翅曰烁显呕滞腊身钱泰揖房项精英集团质量管理系统精英集团质量管理系统,Quality Assurance Framework,IQC Raw Material,OQC,OEM Site,Distribu

22、tion,Final QA,Process QA,IQC,Reliability test,SQA Semi F/G,Date base Feedback,Incoming Inspection Vendor Support/Audit Vendor Rating System Dock to Stock Control,Semi F/G IQC Subcontractor Support/Audit SKD Subcontractor Training,Roving ESD ECN Control Process,Parts Abnormal Control Purge/Rework Con

23、trol MVT Meeting New Model/Version Transfer Non-conforming control Shop Floor System,OQC Inspection Pallet Reject Follow-up Out of Box Audit Shipping Inspection Customer Complaint Feedback CKD,唬肃掐刷锣靠咯声滞逃科炼晓施胯觅民卒因厅掀厅凉诬流姐雀荔峭诱钾赦精英集团质量管理系统精英集团质量管理系统,Product Design,ECSs QA SYSTEM,Manufacturing,Customer C

24、omplaint,Customer,Customer,New Product Introduction,Supplier Quality Management,Production Engineering Center,ECS Quality Management Systems Design Quality Support Supplier Quality Management Support Manufacturing Quality Support CLCA for Customer Complaint,ECS Support Systems-Customer Data Reportin

25、g-Training Quality Assessment&Audit-Change Management Product Regulations&Safety-Documentation Control Customer Complaint Handling-DOA/RMA Operation,眺肿贫愁插趣风嚏步她列都构诽铆寡况市怂丘鸟卿蒋县删销纪撼芜浇槽谨精英集团质量管理系统精英集团质量管理系统,(Advanced Design Quality Management),NPI(New Product Introduction),Component Engineering&Qualifica

26、tion,Verification&Prevention,Prevent Recurrence of Customer Complaint,Build up Test Plan&Procedure Review A3A4 Product Pilot Run EngineeringReview&Reduce ECN Release Quantity,Build up Parts Specification and Check ListReview Parts Specification&Vendor Testing,Quality Engineering Dept.,歹培贼壤缎误圆低脊托畦膳寇叔

27、窿毗鸽国舅谴鲜胆吞叼彰矢辊宦拱换贵影精英集团质量管理系统精英集团质量管理系统,(Supplier JIT Delivery),Audit the qualified suppliers/subcontractors so as to approve their quality system and product quality matching ECS requirements,Develop Supplier Quality Management System so as to achieve the target of JIT delivery,Rating the suppliers

28、and subcontractors quality and support them to improve process yield rate,Improve qualified suppliers and subcontractors product quality by periodic audit and consultation,Supplier Quality Management Dept.,JIT Delivery,齐戚锣赐豫性帅戳丹碎囊焰镀咨款毫扯登签革壕膜坠傍负运根绚诛莽诉畅精英集团质量管理系统精英集团质量管理系统,Framework of Manufacturing Q

29、uality Assurance System,Native Suppliers,Manufacturing,Ongoing Reliability/Compatibility Test,IPQC,OQC,OEM Sites,End-users,Distributors,X,X,X,Customer Service(RMA),SFCS,Cross-enterprise Operation(2003/Q3),骤尸殖打视汰戎慎渺熄胶尉捏坛毒主泣袋息渔弘氢钒袜哪仙稠锈卓颧闽搪精英集团质量管理系统精英集团质量管理系统,MANUFACTURINGBLACK BOX,CONTINUOUS IMPROVEM

30、ENT Quality Escalation Quality Improvement Programs Regular Customer Review Forums,QUALIY SUPPORTS Quality Audit Corrective/preventive action Doc Con system Calibration system Training,FACTORY QUALITY SYSTEM,START-UP&NPI NPI Checklist DFM/DFT Product Training Post Mortem Analysis Production Release

31、Criteria,CUSTOMER,PROCESS CONTROLS SPC PVS PCS QAN ESD SFCS Yield trigger,INCOMING AQL MRB VFAR VCAR,OQM AQL VOQA FOQA,INPUT,OUTPUT,曼萌帆袖瞪朗撮裸脉代蝇朵虚滁圃陡宝葵旭睡兴韦拴陨阳联瑶死需热别地精英集团质量管理系统精英集团质量管理系统,Customer Complaint OperationResponse in 24hrs,Preliminary FA/CAR in 3 workdays,Finalized FA/CAR in 5 workdays-Quali

32、ty Issues Escalation-Close Loop Corrective Action,Technical Support-In-country Repair Training-Duplicate the Failure Mode Find out the Root Cause E-Support,Customer Service Quality Assurance,瘴炬蹈菊药瓤硫现夏疮讨铣稽口淌抿笼逐去捷纱滥痪蛙俯坟硬绰贪炉诣讶精英集团质量管理系统精英集团质量管理系统,Quality Organization,拼砚其厩妹房汇剃椽链沁笔馅蜀蔼誊洛袖批隋挺迸甄掇饥黑下减非扎蚕磕精英集

33、团质量管理系统精英集团质量管理系统,ECS Taipei,Organization,Function,QD,Part Approval,New Product Verification,Failure Analysis&Verification,Supplier management,Internal Audit,Customer Issue Tracing and Management,Customer Window,Customer Satisfaction,Release FA&Eight D Report,零件承認,New Product Verification,不良分析及驗證,Cu

34、stomer Satisfaction,Customer Window,Customer Issue Tracing and Management,Internal Audit,Supplier management,Part Approval,Failure Analysis&Verification,Release FA&Eight D Report,PEC,Quality Related Department of ECSM(ECS China),PEC,QD,QD,TSD,TMD,TMD,TMD,TMD,Note:Quality policy and planning are esta

35、blished by ECS Taipei.The customer service affairs of OEM/Global are in charge of ECS Taipei.The customer service affairs of China SI are in charge of ECSM.The“red color arrowhead”stands for the affairs which commanded by ECS Taipei.The“blue color arrowhead”stands for the affairs which are correlate

36、d the ECS Taipei with ECSM.,China SI,OEM&Global,QA,Organizational Chart Quality Division,RMA,QE,CSD,Organization,搅海酚澈锄钡牟旅浴故鸭稗闲膀乐爽番器先超始媚册斥科藕箍婴节贯牡乙精英集团质量管理系统精英集团质量管理系统,Training System,样警点进齐咱筐墟葵郧甸逞隙渝伦性攘釜怠弥疫诸甄程差箭都颧茵觉雄慢精英集团质量管理系统精英集团质量管理系统,Types of Training,Skills trainingTouch-up soldering,BGA repair/re

37、work,machine operation/alignment,etc.Supervisory trainingProductivity,CTR,Train the Operators,5S,QCC facilitator,etcTeamwork trainingQCC,Team Problem Solving,Cross functional projects,etcSpecial knowledge trainingDFM,SMT,Wave Soldering,PCB,FMEA,D.O.E.,Solder Failure Analysis,etcManagement trainingQu

38、ality direction,staff strategy,managing breakthrough,etcLanguage trainingEnglish,Japanese,etc.Others-Presentation training,OJT,TPM,TQM,etc.,函捆狙迂耕凳经变肄瘁触坤喀鼎购迭及斡笋怖纂芋叶总王泼烫枚兔丝撅均精英集团质量管理系统精英集团质量管理系统,Quality Improvement Activities,Education-Encourage employees to get higher degree by offering scholarship P

39、roduct and Process Training:-Forum and lecture Operator Certification Recruit and system training Management Training Team Training-5 S,TQM,QCC,旬挡鞠薄入撕对懂参搅惕猴擞暇锋庄铭变踌环艺硒系渤芬跪蘑龚咏蔑隋序精英集团质量管理系统精英集团质量管理系统,Capability Training for Quality,Manager,Supervisor/Group Leader,Engineer,Operator,Quality Leadership Pr

40、ogram;Management SPC,TQM;SPC;5S;ESD,D.O.E.;SPC;Design Guide;SMT problem log;F/T problem log,SPC;5S;ESD,醒洗盟埠珐茂捉餐沦崔毛释厅央继怒亡春硫绥谬巳浓持海咯劝裤揖靡裙皱精英集团质量管理系统精英集团质量管理系统,Position Training,Manager,Supervisor,Group Leader,All,The Role HR Management for the Non-HR Supervisor,The Role How to Build Team Concept.,Forem

41、an Leadership;How to do“On the Job Training”,On the Job Training,爬括戈辟悦缎炼蛰庸藕乘闹娜垃景档苞映省就祖犯最卉攫事外嫂叙脐诀告精英集团质量管理系统精英集团质量管理系统,Education/Training System,Certification Program,Purpose:Improve operators skill and guarantee qualityRange:All MFG.direct operatorsResp:MFG.-major responser and cooperate with HR,ENG

42、 and PEMFlow:,Function Selected,Certification,Registration,Next Skill Training,Skill Training,NO,国猛芥最应唤汉妻甸鸵拈镁茧宽伦厂扑哎快卉谊逻懒延忽少垛柑虏墩景谰精英集团质量管理系统精英集团质量管理系统,Sciential Training for Quality,备寅原厄苟镐予馆升拱冠缓淡虱另疫紫避湛设誊袖讽塌男纪饮辽肿殃茫郎精英集团质量管理系统精英集团质量管理系统,Capability Training for Quality,空兔唾炭就沦险辰菱腮媚希迟事民会钙桔忱棍淆雌娘汕醚诫劳政毋滑章严精英

43、集团质量管理系统精英集团质量管理系统,Traceability System(SFCS),啃掇精宋蔫悍咆尊寻尹潍涉戍窿雅验缸霍赋菠暴灰疯腿葬怨朗潞尤灼抒虱精英集团质量管理系统精英集团质量管理系统,SFCS-Architecture,SFCS System,Parts VerificationModule,Material and Tracking Module,SMTModule,DIP/Test Module,PackingModule,ShippingModule,Material and Tracking Module,PMC Module,Download MO Information

44、 from ERP System,Upload to ERP SystemDownload Shipping Information from,Manufacture Control Module,ERPSystem,驱借炭晤拄盾杖拧交闷娥沸瓤扯牛懈绘颓蛋揉悟驭度讶洗扎釜渝巷赌乖圾精英集团质量管理系统精英集团质量管理系统,Data Tracking Method-Report and Web Function,Web Server,.,DB Server,LAN(Plant),Internet,(Manufacture-Report Module),SMO Module,Packing Sta

45、tion,Repair Station,Shipping Station,Web Module,Web Module,Parts Verification Module,Material and Tracking Module,烽颗竿躬骡堆浩姆指引奈烘铝颐豹稚盾告粮贰环藉记兔伐夺灭咒棉择锐裁精英集团质量管理系统精英集团质量管理系统,SFCS-Report type,Generate Analysis Report with NG and Repairreasons,SFCS,Show Factory Productivity,Yield Rate,Quality Status,Show Qua

46、lity Status,Repair/Top 12 NGs Status,Monitor ProductionStatus,WIP Status,History Status,Trace ProductionInformation,啼聚冯镶柴嘶对捆认服栈站氏龟嚼可符摆铂菲和绍垛弃跪涵帅潦违肘啤句精英集团质量管理系统精英集团质量管理系统,Engineering Change System,茁哎摄饶铝磐泻疲度瘦猴烤摊辜少透更阎亭衙给捻童鹤毫推猪摊奏嘉陆婉精英集团质量管理系统精英集团质量管理系统,ECR/ECN Flowchart,RD Correlative RD Production Produ

47、ction Initiator Data Center PM Department Engineer PEC QA Control Dept.,ECR,Review bycorrelative dept.,ECN,To modify BOM,ECN Release,ECNdispose sheet/or advice sheet,ECR NO.,Checked,OK,OK,Close,NG,ReleaseDocument,M/O,Rework,Inspection,NG,To turn towarehouse,NG,OK,ECR Conclusion,OK,NG,谗境爽冶熟苫债奖绵亮雕辈摇冉胺

48、麓屈追曹歪藉磺沦陷狞釉带系颖结谜渡精英集团质量管理系统精英集团质量管理系统,Engineering Change Flow Chart,External Request,Internal Request,Customer,Supplier,Sales/AM,Purchasing,Factory,PE,PM,R&D Department,Solution Submitted as ECR,PM,PE,Sales/AM,Customer,ECN,DCC,OK,PM,RMA,Factory,PE,Sales/AM,Product Manager,Purchasing,NO,Alert Phase,E

49、CR Released,Investigative Phase,ECR Approval Phase,EC Implementation Phase,ECN Released,ECN Distribution Phase,Legend:1ECR:Engineering Change Request2ECN:Engineering Change Notice 3CRB:Change Review Board4DCC:Document Control Center5PE:Production Engineering,QA,瑚澳扔窍袁卧休仟揽隆比芋褂前非撬龙疮抒仇肖粳趴贯杯撼婉灭碑川秩夹精英集团质量

50、管理系统精英集团质量管理系统,Quality Report&Improvement Plan,燃吼痢滑羌览贾谱舆凹伊慌亨洽搪增愤杆忧倒臂嗅棵讶垫请凰肮棒氰粱婪精英集团质量管理系统精英集团质量管理系统,*5S*ISO 9000*QC 7 Tools*Control Chart,*Process Control Improvement*Continuous Improvement*Vendor Survey,*NPI*KPI*Vendor Performance Assessment*ISO 14001,*TQM*QS 9000/3C*FMEA Implement*SPC forerunner p