自考商务英语沟通05002Unit.ppt

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1、Unit One,Introduction,About the courseVocabularyLearning goalsOrganizationTeaching arrangements,课程考核考试时间150分钟，满分100分。主要题型如下：,翻译术语（英译中或者中译英）。10题，每题1分。主要考察应试者对基本商务知识的掌握。多项选择题。15题，每题1分。主要考察应试者对商务词汇、常用商务信件缩略语的掌握。情景对话（如第一次见面，打电话，提供帮助，请求帮助，商务谈判等）。12题，每题1分。主要考察应试者在商务情景中，各种沟通技巧的运用。阅读理解。一共5篇文章,其中长篇阅读2篇，每篇5题，

2、3篇快速阅读，每篇3题。共19题。每题2分，共38分。主要考察应试者对日常的商务文章的理解能力。翻译（英译中）。5题，每题2分。主要考察应试者对长句的理解。情景写作。1篇，15分。主要考察应试者商务信件的写作能力,The price of the catalogue is _ against your first order.A.removable B.replaceable C.rechargeable D.refundablefreight forwarderInternational Chamber of Commerceproforma invoicetrade representat

3、ive,If a Canadian businessman keeps stepping backwards while hes talking to a Mexican businessman,this means that _.A.he doesnt like MexicansB.the Mexican is trying to be too friendlyC.Northern people dont feel comfortable standing as close to another person as Southern people doD.Canadians are less

4、 friendly than Mexicans,1.1 First impressions,welcomingappointmentefficientsincereaggressiveco-ordinatorsales officehead of departmentsuperior,surnamebadgevice chairmanpersonnelpublic relationscolleague,Try to be,alertdistinctfriendlyconfidentcalmhonest,skilfulintelligentnicehelpfulpolite,Try not to

5、 be,sleepyunclearlazydishonestclumsystupidprejudiced,inefficientnastyunhelpfuloff-handrude,Expressions,How do you do?What do you do?Id like you to meet Mrs.Ive been looking forward to meeting youIts good to see you again.Where do you come from in Did you have a good journey?,1.2 Its a small world,ma

6、nnersoffenceincreasinglydemandinggymnasticdemonstrationstrickychewingapparently,disastersyllableaperitif,1.3 What do you enjoy about your work?,accountantday-to-daytackle a jobdeadlinesfinancegeneratetrouble-shootingbake-uproutine,dataloose cablechallengehecticbe confronted with problemshands-onprog

7、ramming,Vocabulary,without exceptionfascinaterespond to be scheduled forgenerate the workinstallationtake hours to dothe nice part of job,fix problemsideallyat the extremerun training courseshave direct contact withencounterdevelop applications a stimulating environment,1.4 Its not just what you say

8、,delegateblinkingconcentratesighindigestionreliableyawn,tap your fingersclicksniffconversationalist,Appropriate behavior,Style of language and words:Other people feel comfortable,dont feel you are competing with them;Tone of voiceExpression:Unchanging silly smile,frownNoises you make:sign,click pens

9、,tap feetBody language:arms crossed,slump,sit uprightYour appearance:dress codesThe way you smell:body odour;different culture find different smells unpleasant,1.5 Developing relationships,fluon-goingterminalsketchBorderWrap upHard-and-fast rules必须遵守的Deferential 恭敬的Submissive 顺从的,common interestssen

10、iorjuniorbusiness associatesClerical staffAuthoritarianBe senior toBe junior toHave time offGive me regard to,1.3C Good manners,good business,Cause offenseEver moreA demanding taskThis can be a demanding task in a crowed room,may require gymnastic ability if the farthest hand is to be reached.Someth

11、ing other than the business dealChew overGive importance toCounterpartBe notable for the amount of formalityOutsider/insiderDisaster may be only a syllable away.,Unless you are prepared to eat in silence you have to talk about something,that is,other than the business deal which you are continually chewing over in your head.吃饭时你必须随便谈与生意无关的事情，否则你只能埋头吃饭。你什么都可以谈，但就是不能谈你脑子里一直在反复琢磨的生意。,