《饭店情景英语》课件.ppt

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1、,PART 1The Front Office,The Managers Remarks,1.What is the aim of a hotel?2.Can you say something about the great importance of the front office?3.Why should the hotel staff have a strong sence of responsibility?4.How can the hotel achieve greater financial success?,Questions:,UNIT 1,RoomReservation

2、s,1-1 A Long Distance Call Reservations(长途电话预定)1-2 A Group Reservation(团体预定)1-3 A Face-to-face Reservation(门市预定),equivalent 平行的arrival 到达的May 26th 5月26日credit card 信用卡take care of 照顾，处理parking lot 停车场10%discount 九折,representative 代表UA 美国联合航空confirmation 确认assist 协助；帮助southward 向南available 可获得的referr

3、al 参考的,Dialogues:,New Wards:,UNIT 1,RoomReservations,Exercises 2:,Self-IntroductionPlease make a brief self-introduction in 3 minutes at least,you can try it from the aspects below:name hometown interests&hobbies speciality character,Exercises 1:,1.我希望我们不久以后会再见面。2.今天下午三点钟您不要打电话来，那时我在上课。3.明天上午这个时候，我们

4、要在会议室开会。4.今晚七点钟你们干什么？5.他七点钟在大厅等您，行吗？,UNIT 1Guiding the Guests to Their Rooms,1-1 Recognizing the Guests(迎接新客)1-2 About the Room Facilities(介绍房间设施)1-3 About the Hotel Services(介绍服务项目),Structure Study,Morethan/the most形容词和副词的比较级和最高级。,Dialogues,Function Study,Imparting and reporting factual information

5、 陈述和转述事实,Unit 2 Chamber Service,Dialogues:2-1 Making up the room(收拾房间)2-2 Cleaning the room(打扫客房)2-3 the Turn-down Service(做晚床),Exercises:P125 P123Reading,Aman,agreatman,afighterforfreedomwastravelinginthemountains.Hestayedina caravans forthenight.Hewasamazedthatinthecaravanstherewasabeautifulparrot

6、ina goldencage,continuallyrepeatingFreedom!Freedom!.Anditwassuchaplacethatwhenthe parrotrepeatedthewordFreedom!itwouldgoonechoinginthevalleys,inthemountains.,1,Themanthought:Ihaveseenmanyparrots,andIhavethoughttheymustwanttobefree fromthosecages.butI haveneverseensuchaparrotwhosewholeday,fromthemorn

7、ingto theeveningwhenhegoesto sleep,isspentincallingoutforfreedom.Hehadanidea.Inthe middleofthenight,whentheownerwasfastasleep,hegotupandopenedthedoorofthe cage.Hewhisperedtotheparrot,“Nowgetout.,2,Buthewasverysurprisedthattheparrotwasclingingtothebarsofthecage.Hesaidtohim againandagain,Haveyouforgot

8、tenaboutfreedom?Justgetout!ThedoorisopenandThe ownerisfastasleep;nobodywilleverknow.Youjustflyintothesky;thewholeskyisyours.Buttheparrotwasclingingsodeeply,sohard,thatthemansaid,Whatisthematter?Areyou mad?Hetriedtotaketheparrotoutwithhisownhands,buttheparrotstartedpeckingat him,andatthesametimehewas

9、shouting,Freedom!Freedom!,3,Thevalleysinthenight echoedandreechoed,butthemanwasalsostubborn;hewasafreedomfighter.Hepulledtheparrotoutandthrewhimintothesky;andhewasverysatisfied,althoughhis handwashurt.Theparrothadattackedhimasforcefullyashecould,butthemanwas immenselysatisfiedthathehadmadeasoulfree.

10、Hewenttosleep.Inthemorning,asthemanwaswakingup,heheardtheparrotshouting,Freedom!FreedomHethoughtperhapstheparrotmustbesittingonatreeoronarock.Butwhenhecameout,theparrotwassittinginthecage.Thedoorwasopen.,4,At the Reception Desk,在接待处,UNIT 2,Page 20,Dialogues:,2-1 Registration（登记住宿）2-2 Checking in a g

11、roup（团队登记住宿）2-3 extending the stay（续住）,H,At the Reception Desk,在接待处,UNIT 2,Page 20,pull up 停车go forward to 向前走reserve 预定just a moment 过一会儿passport 护照Would you mind doing你介意吗？In cash 现金the key to 的钥匙safe 保险箱show you up 带你去Baggage 行李箱,a block of 一层at once 立刻standard 标准arrange 安排porter 行李员upstairs 楼上fu

12、lly equipped 设备齐全request 要求convention 会议Dont worry.别担心。no-show 预定未到的人all the time 总是,New Words,H,At the Reception Desk,在接待处,UNIT 2,Page 20,Exercises 2:,Exercises 1:,明天上午您打算干什么？史密斯先生准备用现金，还是用信用卡付款？我打算只带两件行李去旅行。那位过路客人准备在大厅等到六点钟吗？我不准备再多待下去，天好像要下雪了，是吗？,Introduce your classmate to us.,H,1UNIT 3Concierge(

13、1),礼宾部1,pick-up 捡起；获得；收拾sign 迹象；符号；手势bumping 震动to ones relief 让某人轻松的是clear up 清晰piece 块；件；篇head for 朝.走trunk 汽车车尾的行李箱escort 陪同airy 通风的salon 沙龙barber 理发师souvenir 纪念品attendant 服务员；侍者tag 标签 afraid 害怕inconvenience 不方便,1UNIT 3Concierge(1),礼宾部1,3-1 See-in Service（接机）3-2 Introducing Hotel Service（介绍饭店服务）3-

14、3 About Slow Delivery of Baggaga（抱怨行李运送太慢）,Dialogues,1UNIT 3Concierge(1),礼宾部1,Exercise,1.我们宾馆被认为是本市最好的五星级宾馆之一。2.这些服务员英语讲得多流利啊！3.服务员会带您去哪儿的室内游泳池。4.我保证我们不会再给您添麻烦了。5.托运前请把姓名标签系在每件行李上。,What a nice/bad day it is!,2,1,1UNIT 4Concierge(2),New words,historical 历史的 interest 兴趣 cover 覆盖 sound 健全的；合理的；可靠地 reac

15、h 到达 trolley 有轨电车 along 沿着 crossing 路口 straight 直线的 square 广场 well-known 有名气的 in advance 提前 busy 忙碌的 soft berth 软卧 receipt 发票,1UNIT 4Concierge(2),Dialogues,4-1 Introducing some scenic spots（介绍景点）4-2 showing the way（指路）4-3 Ticket-booking service（订票服务）,The Business Center and The General Switchboard,f

16、ax 传真 in all 所有；全部 account 账户cater to 迎合 slip 协议 confidential 机密的,New Words,商务中心和总机,Dialogues,5-1 Fax Service（传真服务）5-2 Express Mail Service（特快专递）5-3 Telephone Service（电话服务）,The Business Center and The General Switchboard,商务中心和总机,Exercise 1,您要用什么规格的复印纸？先生，您的传真到了，请到商务中心来取。对不起，我们宾馆对收进的传真要收费的。从这里发往纽约的传真

17、收费多少？您可以在我们这里发电子邮件，也可以上国际互联网。,The Business Center and The General Switchboard,商务中心和总机,Exercise 2,My National Day Holiday,Unit 3 Personalized Services 个性化服务,Dialogues:3-1 About the Room Services(客房用餐服务)3-2 Solving the Minibar Problem(解决小冰箱的问题)3-3 About Baby-sitting Services(托婴服务),Function Study：P132S

18、tructure Study：P131Exercises：1 P135 III 2 P136 IV 3 P134 I,Thestorygoesthattwofriendswerewalkingthrough thedesert.Duringsomepointofthejourneytheyhad anargument,andonefriendslappedtheotheronein theface.Theonewhogotslappedwashurt,butwithoutsayinganything,hewroteinthesand:Todaymybestfriend slappedmeint

19、heface.“Theykeptonwalkinguntiltheyfoundanoasis,where theydecidedtotakeabath.Theonewhohadbeen slappedgotstuckinthemireandstarteddrowning,but thefriendsavedhim.,1,Afterherecoveredfromtheneardrowning,hewroteon astone:Todaymybestfriendsavedmylife.“Thefriendwhohadslappedandsavedhisbestfriend askedhim,Aft

20、erIhurtyou,youwroteinthesandand nowyouwriteonastone.Why?Theotherfriendreplied:Whensomeonehurtsuswe shouldwriteitdowninthesandwherewindsof forgivenesscaneraseitaway.Butwhensomeonedoes somethinggoodforus,wemustengraveitinastone wherenowindcanevereraseit.,2,LEARNTOWRITEYOURHURTSINTHESANDANDTOCARVEYOURB

21、ENEFITSINTHESTONE.Theysayittakesaminutetofindaspecialperson,an hourtoappreciatethem,adaytolovethem,butan entirelifetoforgetthem.Sendthisphrasetothepeopleyoullneverforget.Itsa shortmessagetolet themknowthatyoullneverforget them.,3,Unit 4 Laundry Services,Dialogues:4-1 Explain How to Get the Service(介

22、绍洗衣服务)4-2 Suggesting Expressing Services(建议快洗服务)4-3“Honesty Is the Best Policy”(诚实至上),Unit 4 Laundry Services,Structure StudyFunction StudyExercises(练习)：1 P145 IV 2 P146 V 3 P144 I,Unit 5 Miscellaneous Services,Dialogues 5-1 Open the Door with the Duplicated Key(用备用钥匙开门)5-2 Providing Something Extra

23、 on Request(提供额外用品)5-3“Dealing with Emergency”(处理紧急情况),Unit 5 Miscellaneous Services,Exercises 1 P156 V2 P156 IV3 P155 III4 P154 I,UNIT 6 The Cashier 收银,Passport 护照Slip 纸片Note 纸币；记录Change 零钱Prepare 准备Total 共计Deposit 存款；保证金,New Words,UNIT 6 The Cashier 收银,6-1 Foreign Currency Exchange 兑换外币6-2 Checkin

24、g Guests Account 核查客人账目6-3 Checking Out 结账离店,Dialogues,UNIT 6 The Cashier 收银,1 接待员告诉北罗先生他能到账台兑换外币。2 电脑记录有问题吗？3 夜审发现客人的账单上有错。4 经理告诉那位新员工她如何才能处理那位过路客人的要求。5 贝罗先生付了2000元的账，包括150元的电话费。,Exercises 1,UNIT 6 The Cashier 收银,He said that he.He told me that he间接引语,Exercises 2,Onceuponatimetherewasanislandwherea

25、llthefeelingslived:Happiness,Sadness，Knowledge,andalltheothers,includingLove.Onedayitwasannouncedtoallofthefeelingsthattheislandwasgoingtosinktothe bottomoftheocean.Soallthefeelingspreparedtheirboatstoleave.Lovewastheonlyonethatstayed.Shewantedtopreservetheislandparadiseuntilthelast possiblemoment.W

26、hentheislandwasalmosttotallyunder,lovedecideditwastimetoleave.,Exercises 3,Shebeganlookingforsomeonetoaskforhelp.JustthenRichnesswaspassingbyinagrand boat.Love asked,“Richness,canIcomewithyouonyourboat?Richnessanswered,Imsorry,butthereisalotofsilverandgoldonmyboatandtherewould benoroomforyouanywhere

27、.“ThenLovedecidedtoaskVanityforhelpwhowaspassingbyinabeautifulvessel.Lovecried out,Vanity,helpmeplease!Icanthelpyou,Vanitysaid,Youareallwetandwilldamage mybeautifulboat.“Next,LovesawSadnesspassingby.Lovesaid,Sadness,pleaseletmegowithyou.Sadnessanswered,Love,Imsorry,but,Ijustneedtobealonenow.,Exercis

28、es 3,Then,LovesawHappiness.Lovecriedout,“Happiness,pleasetakemewithyou.But HappinesswassooverjoyedthathedidnthearLovecallingtohim.Lovebegantocry.Then,sheheardavoicesay,“ComeLove,Iwilltakeyouwithme.Itwasan elder.Lovefeltsoblessed andoverjoyedthatsheforgottoasktheelderhisname.When theyarrivedonlandthe

29、elderwentonhisway.Loverealizedhowmuchsheowedtheelder.LovethenfoundKnowledgeandasked,Whowasitthathelpedme?“ItwasTime,Knowledge answered.ButwhydidTimehelpmewhennooneelsewould?“Loveasked.Knowledgesmiledandwithdeepwisdomandsincerity,answered,BecauseonlyTimeis capableofunderstandinghowgreatLoveis.,Exerci

30、ses 3,Noisy 吵闹的，喧闹的Noise 噪音Awfully 可怕地；十分Apologize 道歉Corridor 走廊Formalities 正式手续Efficiency 效率Stolen 被偷Exactly 准确地,Suitcase 公文包Grey 灰色的Thoroughly 完全地Receptionist 接待员Annoy 惹恼，令人讨厌Arrive 到达Release 释放Terribly 十分Situation 情况,Unit 7 Settling Guests Complaints,词汇,New words,Dialogues,Exercises 1,Exercises 2

31、,7-1 changing a room(换房)7-2 a complaint about something lost(投诉物品丢失)7-3 handling a complaint about room reservation(处理对客房预订的投诉),Unit 7 Settling Guests Complaints,对话,New words,Dialogues,Exercises 1,Exercises 2,New words,Dialogues,Exercises 1,Exercises 2,Unit 7 Settling Guests Complaints,搬运工正忙于将行李拎上楼。

32、希望能尽早得到你的回信。代课寄信是不收费的。我们将根据您的要求，尽力为您订去广州的机票。我要到明天上午才结账。如果您不介意，我们可以为您看行李。这件事将由经理亲自处理。,练习一,Unit 7 Settling Guests Complaints,Role-Play,(Page 90),练习二,New words,Dialogues,Exercises 1,Exercises 2,Unit 7 Settling Guests Complaints,练习二,让我帮您提这只皮箱，好不好？总台接待员通知客房服务员核对一下到客名单。行李员说他已经把刘易斯先生的行李送到他房里去了。下一班航班将于午夜起飞。

33、我在纽约时已经预订了一间法国式套间，现在我想换一间。,New words,Dialogues,Exercises 1,Exercises 2,PART 2The House keeping Department,The Managers Remarks,1.What are the main products that a hotel produces?2.Can you say something about the duties of the housekeeping?3.As a room attendant,what should you sell?4.Could you say something about how you do your duties as a room attendant?,Questions:,