《职业综合英语教学课件》办公室礼仪office-etiqu.ppt

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1、1,Office Etiquette 办公室礼仪,http:/,2,What is office etiquette?,Office etiquette is about observing（遵守）a simple set of rules for getting along with other people in an organizational context（环境）.,Why do you need to know office etiquette?,-3-,Office etiquette helps smooth（使顺畅）the wheels of daily interacti

2、on（互动）within the office.Whats more,office etiquette ensures that you dont become office enemy number one because youve been irritating(打扰)people with unhelpful habits or comments.Moreover,office etiquette is the key deciding factor in how your colleagues will respond to you and come to your rescue给(

3、某人救急)when you need help.,Why office etiquette?,1?2?3?,-4-,5,1 Be punctual,6,1 Be punctual,When?Being punctual is very important,especially if you have an appointment.Why?It shows that you respect the time of your colleagues and in turn it will compel（驱使）them to respect your time too.When?Avoid turni

4、ng up later than your boss when youre a junior.Why?At the entry stage of a job,sending a clear message that youre eager and already working is vital.,1When？Why？2When?Why?,-7-,8,2 Dress appropriately,9,2 Dress appropriately,Why?The office is not a party place and you will have to dress in a way that

5、commands（要求）respect both from your colleagues and clients.How?Do not wear ultra-casual（格外休闲）,provocative（刺激性）or evening attire（衣服）.A suit or other professional outfit should be used when interacting with clients,seeking important deals and other highly professional situations.,Why？How?,-10-,11,3 Sta

6、y away from gossip（闲言碎语）,12,3 Stay away from gossip,why?Office gossip might not make or break your career but it can cause a lot of unnecessary stress which should be avoided at all costs.Anything negative you say will get around and may reflect poorly on you,or possibly label（贴标签）you as the company

7、 gossip.,How?,Limit your comments（评论）aboutcoworkers（同事）to positive ones only.You may overhear（无意中听到）the conversations of others.Be good and forget you ever heard them and apply the so what rule.,-13-,Why？HowComments?Overhear?,-14-,4 Ask before borrowing,-15-,4 Ask before borrowing.,What?It is impera

8、tive（必须的）that you ask first and then borrow.Why?This attitude of yours will ensure that people also treat your things with the same respect and your things are not missing when you are back from a meeting.How?If there are some items that are always needed,have a central common pool for such items so

9、 that desk-nabbing（争抢的事物）ceases（停止）to occur（发生）.,-16-,What is imperative？Why？How？,-17-,5 Always say please and thank you,-18-,5 Always say please and thank you,WhyA few nice words can keep the mood of the office uplifting（令人振奋的）or at least keep the mood from turning foul（恶臭的）.How When you pass co-wo

10、rkers in the hallway and this person isnt particularly your friend,smile or nod.Acknowledge that they are there.Say hello to people in your vicinity（附近）when you come in every morning.A vicious（恶性的）habit can creep in（滑进）when people let this well mannered greeting slip and just slink into（溜进）their sea

11、ts without saying a word.Watch your language.When interacting with others at the office remember that profanity（亵渎的言语）offends（冒犯）some people.Also avoid innuendos（暗讽）or jokes at the expense of（以为代价）other people.,-19-,Pass coworkerHow？Why？MorningHow？Why？LanguageHow？Why？,-20-,21,6 Dont consistently int

12、errupt people,22,6 Dont consistently(坚持不懈的)interrupt（打断）people.,Why?Doing so will suggest that your time or opinion is more important than theirs.How?If your co-worker is on the phone but you need to ask a question,dont linger（拖延）.Tap（敲击）them on the shoulder and whisper（耳语）that you need them for a m

13、inute(or leave a quick note in front of them)and ask them to call or see you when they are done.If your co-worker is having a work related conversation dont interrupt-just wait for them to finish or ask them to see you when they are through.,Why?How?On the phone?Work-related conversation?,-23-,24,7

14、Be sensitive to others need for privacy,25,Dont read someone elses faxes,emails,mail or computer screens.Only share personal things at work that you wouldnt mind reading in next weeks newspaper.And remember that when you send emails,never write anything that would be a problem if forwarded;simply by

15、 virtue of（因为）the fact that anyonecanforward an email,you need to be alert to（警惕）this potential（可能性）.,7 Be sensitive（敏感）to others need for privacy（隐私）,How?,123,-26-,8 Refrain from（避免）being loud,-27-,8 Refrain from being loud,WhyThe most frequent complaint（频繁投诉）made in office is about noise from othe

16、r people in the work environment.Keeping your voice down should be a priority（优先）in all work interactions.,-28-,How to make phone calls in the office?,Avoid making personal calls at your workstation.Use vibrating feature（震动功能）if you need to leave it on.If you have received a private call on your cel

17、l phone,walk down to the corridor（走廊）or to find a room with a door you can shut to take the rest of the call if youre likely to disturb（打扰）others.Avoid speaking in a loud or belligerent（易引起争斗的）manner.Aggressive（攻击性）or increasingly loud vocalizations（言辞）upset people and even those who are not the tar

18、get of the aggression will be left with a sense of unease and discomfort.,-29-,How to lower down music and talks in the office?,If you listen to a radio or stream music,keep it low or wear a headset.Be especially quiet in areas where coworkers are on business calls or in conversations with other cow

19、orkers.Be considerate（替人着想的）around meeting rooms,even if youre not sure whether or not a meeting is in progress always assume there is one and be on the safe side.,-30-,What is the most frequent complaint?人们在办公室经常投诉什么 How？Phone？Radio or music？Business Talks?Around meeting room？,-31-,9 Avoid being a

20、source of odors（味道）,-32-,9 Avoid being a source of odors.,What?Eating odorous（味道浓烈的）food at your desk,removing your shoes or spritzing perfume（喷香水）or air freshener（空气清新剂）during the day can upset those sensitive to odors.Why?Nobody wants a whiff of smelly feet no matter how much you think you cant sm

21、ell them and the odor of lunch is a very personal thing,so dont assume its as delightful to someone elses nose as it is to yours.How?If you dont know if something youre doing,wearing or eating is strong in odor,assume（假设）that it is.,-33-,What?Why?How?,-34-,10 Keep your work area tidy,-35-,10 Keep yo

22、ur work area tidy,Try not to be messy.Why?A messy cubicle（卡座）or desk shows how confused（头脑不清）and careless you are,and that youre not clear about yourself.Also,it can reflect your personality or personal life at home.How?Keep your cubicle tidy and decorative（装饰性的）(with relevant material only,for exam

23、ple,some charts or articles etc.).If you like adding a personal touch,such as photos,choose only a few decent ones.,-36-,Why?How?,-37-,Office etiquette办公室礼仪dress code穿衣规则Observe 服从 遵守Context 语境 环境Smooth 平滑 顺畅Respond to 回应Come to ones rescue 救急Interact 互动Irritate 刺激 骚扰Punctual 守时Compel 迫使 驱使,Appropri

24、ately 恰当的Command 要求Ultra-casual 特别休闲的Provocative 挑衅的 刺激的Attire衣物Gossip闲言啐语Negative消极的Positive积极的 Comment 评论Coworker同事Label 贴标签Overhear 偶然听到,-38-,Imperative 必须的Cease 停止Occur发生Uplifting 令人振奋的Foul 恶臭的 紧张的Vicinity 附近Vicious 邪恶的Creep in 溜进 混入Slink into 滑入,Profanity 亵渎Offend 冒犯Innuendo暗讽At the expense of

25、以为代价Consistent 不断地Interrupt打断Sensitive敏锐 敏感Privacy隐私Refrain from 避免Odor 气味,-39-,By virtue of 由于Be alert to 对警惕Potential 潜质 可能性Refrain from 避免Complaint 投诉Priority 优先的人或事Handset 手持听筒Headset 耳机Disturb 打扰Belligerent 好战的 好斗的Aggressive 具有侵略性的,Vocalization 发声Vibrating feature 震动模式Corridor（走廊）distracting（分散

26、）considerate（替人着想的Odor气味Assume 假设Spitz perfume喷香水Air freshener 空气清新剂Cubicle 卡座Confused 头脑不清的Decorative 装饰性的）,-40-,What?Why?How?,-41-,42,More Office Etiquette,1.Pull the plug on office chatter.,43,Office Etiquette,2.Dont eat smelly food.,44,Office Etiquette,3.Hold back on the perfume.,45,Office Etiqu

27、ette,4.Keep your ring tone under control.,46,Office Etiquette,5.Dont take personal calls at your desk.,47,Office Etiquette,6.Dont wear your commuting shoes at work,48,Office Etiquette,7.Dont blow your nose at your desk,but only if its an emergency.,49,Office Etiquette,8.Dont come to work if youre too sick.,50,Office Etiquette,9.Share the credit.,51,Office Etiquette,10.Dont use slang in e-mail.,52,Office Etiquette,11.Dont be loud.,53,Office Etiquette,12.Respect your coworkers property.,54,Office Etiquette,13.Keep shared spaces and your own work area clean,