餐具破损控制程序.ppt

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1、Breakage Control Program,破损控制程序,2017年度餐饮餐具破损及丢失率：,4,破损分类：,自然破损,员工赔偿,客人赔偿,定义及报损,自然破损：定义：因质量问题或使用过程中非人为损坏。报损：每月由管事部统计破损清单，交成本部核对，并走管理层签字流程确认。,定义及报损,员工赔偿：定义：员工（包含临时工、帮宴员工）因操作不当或人为所造成的破损。报损：按成本价赔偿，填写餐具损耗单到管事部报损，管事部制作报损清单走扣款流程。,定义及报损,客人赔偿：定义：非酒店员工在用餐等情况下对餐具造成的破损。报损：根据客赔单价要求客人赔偿（客赔单价不得低于成本价的130%），并打印付款凭证交

2、管事部报损。,定义及报损,布草报损：各分部每月25日将破损布草及清单交管事部，由管事部整理和统计清单，交成本部核对，并走管理层签字流程确认。,定义及报损,用具、工具报损：各分部每月25日将损坏的用具、工具交管事部，由管事部拍照和统计清单，交成本部核对，并走管理层签字流程确认。,定义及报损,固定资产报损：部门填写“资产损耗报告”，走审批流程。备注：资产如因维修不好而报损，需工程部填写维修说明。,AGENDA,PART 1:What is breakage 什么是破损PART 2:Breakage reason 破损原因PART 3:Breakage situation and action po

3、int 目前现状和行动要点,12,Breakage is a normal and budgeted operating expenditure破损是常有的问题，其成本通常已被计入营运预算之中BREAKAGE:CHINA,GLASSES OR SILVER defined in food service industry:破损的明确定义：Broken 破裂 Chipped 缺口Shown signs of worn glaze 脱釉Lost 遗失Stolen 被盗Aged 老化Etched 腐蚀Faded 褪色Chemically burned 化学品烧坏 Mis-shaped 变形Peeli

4、ng(silver plate)表层脱落（银质碟子）,HOW TO OPERATE 如何操作,Chipped 缺口,Broken 破裂,Shown signs of worn glaze 脱釉,HOW TO OPERATE 如何操作,Lost 遗失,Mis-shaped 变形,Broken 破裂,HOW TO OPERATE 如何操作,Ware Handling Cycle 餐具使用流程,Bussing收集,Decoy system引导系统,Racking装筐,Washing清洗,Store贮存,Transport运送,Wet-Scraping花洒冲洗,Unloading卸载,Pre-Scra

5、ping预先刮渣,Customer Place Setting客人使用,15,HOW TO OPERATE 如何操作,Do not carry plates to your side;its unbalanced.Always carry plates in front of you and away from you body.Max:20 plates搬运盘子时，盘子不要在身体侧面，不平衡。要在身体前搬运，并离身体有一定距离。最多一次搬运20个盘子。,一、Collect and transport 餐具的收集和运输,Dont carry to your side不要在身体侧面搬运盘子,HO

6、W TO OPERATE 如何操作,一、Collect and transport 餐具的收集和运输,DO NOT STACKtoo many on your tray不要在托盘上摞放过多,Stack maximum5 high in 3 piles 托盘最多可摞放三组,每组最多五个盘子,16,17,HOW TO OPERATE 如何操作,Do not push trolley,PULL!Maintain clear vision Stack below shoulder height运餐具时不要推，应该要拉动推车！保证清晰视野 货物高度低于肩部,一、Collect and transport

7、 餐具的收集和运输,Different items&Sizes Stacking 不同型号及种类的摆放 Tray Overload-Over Stacked 托盘摆放过多 Unbalance 不平衡 Un-orderly 不整齐,HOW TO OPERATE 如何操作,一、Collect and transport 餐具的收集和运输,18,HOW TO OPERATE 如何操作,Before pouring hot drinks into glassware,always pre-heat the glass with hot water在运输过程中，餐具的摆放要分类；不可以将刀叉放入餐具中。

8、,19,一、Collect and transport 餐具的收集和运输,20,HOW TO OPERATE 如何操作,Never move a set table whether by yourself or with a colleague.不可以搬运摆好台的桌玻璃，不论是自己或与同事一起。,一、Collect and transport 餐具的收集和运输,21,HOW TO OPERATE 如何操作,Never use chinaware to clear plate;use cutlery instead不使用瓷器清理盘子，用刀叉餐具代替,一、Collect and transport

9、 餐具的收集和运输,22,HOW TO OPERATE 如何操作,Do not stack glasses;All glassware MUST be handled ONE at a time using a service tray不可以将玻璃杯落起；所有玻璃器皿一次只可摆放1个并要使用托盘,Add your picture(s),一、Collect and transport 餐具的收集和运输,23,HOW TO OPERATE 如何操作,To maintain balance,always carry items with heavy side downMax:20 in one tr

10、ay为保持平衡，要保证物品较重的一面向下;一个托盘最多放20个,一、Collect and transport 餐具的收集和运输,24,HOW TO OPERATE 如何操作,Properly put glass in racks倒空杯子，然后将杯子倒插于杯筐中,Always place the glass In correct rack一直使用适用的杯筐装玻璃杯,一、Collect and transport 餐具的收集和运输,25,HOW TO OPERATE 如何操作,Properly using glass rack for collect and transport glass杯子收

11、集运输使用合适的杯筐,一、Collect and transport 餐具的收集和运输,26,HOW TO OPERATE 如何操作,Using service tray collect dirty tableware,not hands使用托盘收集餐具，而不是用手,一、Collect and transport 餐具的收集和运输,HOW TO OPERATE 如何操作,Acceptable if set up is during non-operational hours.Max 15 plates非营业时间摆放餐具需使用托盘且最多15个盘子,27,一、Collect and transpo

12、rt 餐具的收集和运输,HOW TO OPERATE 如何操作,Always use specially designed trolley请使用专业餐具运输车,28,一、Collect and transport 餐具的收集和运输,HOW TO OPERATE 如何操作,Do not transport glassware using chinaware,please use appropriate tray严禁用瓷器搬运玻璃器皿，要使用适当的托盘,29,一、Collect and transport 餐具的收集和运输,HOW TO OPERATE 如何操作,Always place dish

13、ware on the service tray in an orderly fashion搬运餐具始终使用适当的托盘,30,一、Collect and transport 餐具的收集和运输,31,HOW TO OPERATE 如何操作,Always carry heavy objects close to you,Maintain tray balance with heavy object at the center of your palm,keep lighter and smaller objects towards the front 保持重的物体接近身体一侧,保持托盘的平衡将较轻

14、或较小的物品放在外侧.,一、Collect and transport 餐具的收集和运输,32,HOW TO OPERATE 如何操作,Do Not use the same door for in and out delivery,Use two separate doors.不可使用同一扇门进出,要使用明确标识的门.,一、Collect and transport 餐具的收集和运输,HOW TO OPERATE 如何操作,Always move aside and make way for the person who carries the Tray让开通道给搬运托盘的人,33,一、Co

15、llect and transport 餐具的收集和运输,34,HOW TO OPERATE 如何操作,Never place cutlery in the glassware不要将刀叉放在玻璃器皿中,二、Tableware storage and management 餐具的存储和管理,35,HOW TO OPERATE 如何操作,Using ice scoop,not glass取用冰粒要用冰铲,而不是玻璃器,二、Tableware storage and management 餐具的存储和管理,HOW TO OPERATE 如何操作,Keep clean and tidy in stor

16、eroom杯筐的摆放要距离地面15公分,36,二、Tableware storage and management 餐具的存储和管理,HOW TO OPERATE 如何操作,Same item put together in same shelf 在储存柜(架)里，每一层的每一列尽量存放同种餐具,37,二、Tableware storage and management 餐具的存储和管理,HOW TO OPERATE 如何操作,Special items should daily inventory贵重餐具需要每天盘点和安全存放,38,二、Tableware storage and manag

17、ement 餐具的存储和管理,HOW TO OPERATE 如何操作,Maintain a minimum of one glass length+1 cm from the edge to give room for glass in the event of falling over保持最小一个杯+1 cm的身位,以防止掉落.,39,二、Tableware storage and management 餐具的存储和管理,40,HOW TO OPERATE 如何操作,Always hold wine glass by the stem with polishing clothes；Never

18、 hold by the base 抛光时，要垫着抛光布握住玻璃杯的柄；绝不要握底部,三、Dish washing 餐具的洗涤,41,HOW TO OPERATE 如何操作,Always hold wine glass by the stem with polishing clothes；Never hold by the base 抛光时，要垫着抛光布握住玻璃杯的柄；绝不要握底部,三、Dish washing 餐具的洗涤,HOW TO OPERATE 如何操作,Waitress/waiter should put tableware according decoy system正常情况下，服

19、务员应根据“诱导系统”将脏餐具在残食台上进行预分类,42,三、Dish washing 餐具的洗涤,HOW TO OPERATE 如何操作,Never mix chinaware and steel cutlery together in the washing不要将瓷器和不锈钢餐具一起清洗,43,三、Dish washing 餐具的洗涤,HOW TO OPERATE 如何操作,Decoy system should be prepared管事部员工在每餐洗涤前应在残食台上做好“诱导系统”,44,三、Dish washing 餐具的洗涤,HOW TO OPERATE 如何操作,Make sure same items in one washing rack管事部员工在插筛时应注意不同的餐具分开洗涤,45,三、Dish washing 餐具的洗涤,THANK YOU!,