长安福特Q1培训教材1014150003ppt课件.ppt

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1、Q1 2002,What is Q1 2002什么是Q1 2002,Ford Motor Company exclusive designation 它是福特公司所特有的Set of fundamental quality and manufacturing disciplines 基本的质量和制造规则Drives suppliers continual improvement 帮助供应商不断持续改进Put tools in place to maintain excellence 用一些工具维持最佳Improve each passing year 每年都得到提升Q1 not achieve

2、d independently-guides cooperation-Ford/Supplier relationship Q1不是独立获得的-引导福特和供应商之间的关系,page 3,Supplier Benefits of Q1供应商达到Q1的好处,Recognition(Q1 flag,Q1 plaque)认可（Q1旗帜和标志）Publicity and Advertising Privileges 宣传和广告World Excellence Award(acknowledges the best of the best)世界优秀供应商奖励Preferred Status with Ch

3、angan Ford(Ideally only Q1 facilities are considered in source selection)长安福特的首选供应商（只有Q1工厂才在选点中被考虑）,page 19,Whats Changed-Q1 2002 2ndQ1-2002第二版有了哪些更新,1.Comm.PPM Performance 产品PPM业绩 a)Industry comm.PPM has been revised to a 12-month fixed PPM.同类产品的PPM已被修改为每年固定的PPM值 b)Process for deducing points from

4、suppliers for poor performance to the industry comm.PPM has changed.对于同类产品PPM的比较差，减分方式改变。c)The overall site PPM maximum threshold has been reduced to 110PPM(from 120)现场最大的PPM值已从120减为1102.Six-month Site PPM(Production only)6个月的现场PPM Site will no longer receive negative points when 6-month PPM exceed

5、100 在制造厂6个月的PPM超过100，不再有负分产生。,Whats Changed-Q1 2002 2ndQ1-2002第二版有了哪些更新,3.Low-volume Site PPM 产量较低的PPM4.Stop Shipment Wavier 停止发运的5.Site Assessment 现场评审 Full site assessment requires as follow:全部的现场评审要求：Segment 1 and 2 sites every 6 months 一、二类供应商每六个月进行一次 Segment 3 and 4 sites every 12 months 三、四类供应

6、商每十二个月进行一次 The process will be triggered when the:Site assessment is late to the required 6 or 12 month frequency 现场评审频率比要求的六个月或十二个月晚,Whats Changed-Q1 2002 2ndQ1-2002第二版有了哪些更新,Corrective action plan is not submitted to the Ford STA site engineer within 30 days of the site assessment 纠正计划在现场评审后三十天内未提

7、交给STA Site action plan is ineffective in its execution 纠正计划未能有效执行 6.Violation of Trust 违背诚信原则7.Plant Endorsement 工厂背书8.Service-Ford of Europe 售后服务件-福特欧洲9.Warranty Performance(production only-3rd quarter 2003)售后维修（只适用于生产件-2003第三季度）10.Launch Performance(production only)投产表现（只适用于生产件）,Q1 2002 Requiremen

8、tsQ1 2002的要求,Any external suppliers manufacturing facility that currently supplies parts to Ford is eligible for consideration 适用于所有为福特工厂供货的外部供应商制造现场Suppliers facility has to achieve excellence in five key areas:供应商制造现场在以下五个重要方面必须做到最好:Capable Systems 合格的体系Ongoing Performance 持续的实际业绩Site Action Plan

9、现场的行动计划Satisfied Customers 满意的客户Continual Improvement 持续改进,page 7,Whats New-Q1 2002-2nd Q1-2002 第二版有什么新内容,Whats New-Q1 2002-2nd第二版有什么新内容,Capable Systems合格的体系,Third-party certification:第三方认证:QS-9000(or TS 16949)ISO 14001(environmental management system)ISO 14001(环境管理体系)MS-9000,MMOG or Odette(material

10、s management system assessment)MS-9000,MMOG 或 Odette(材料管理系统评审),page 7,2)Ongoing Performance持续的实际业绩,Suppliers performance history with Ford:供应商在福特的业绩历史:Field Actions 召回Stop Shipments 停止发货PPM Performance PPM业绩Delivery Performance 交货业绩Monthly Q1 2002 overall score 每月的Q1总分Q1 suppliers are responsible no

11、t just for their own sites,but for controlling the quality of any suppliers that provide them with product.Q1的供应商不仅要对他们自已的现场负责,还要控制向他们提供产品的供应商的质量,page 7,3)Site Action Plan现场的行动计划,Site assessments supplier tools to gage their performance to address:现场评审-供应商来衡量他们业绩的工具:Planning&Demonstration of Manufac

12、turing Process Capability 计划和证实过程能力Variability Improvements 偏差改进Manufacturing Efficiencies(Lean,FTT,OEE)制造的效率(精益生产,FTT,OEE)Customer Satisfaction(documented in QOS)客户满意(在QOS中文件化)All suppliers must perform a Manufacturing Site Assessment by June 1,2003 and re-assess every 6 months.所有供应商必须从2003年6月开始进行现

13、场评审并每半年进行一次现场评审,page 9-11,4)Satisfied Customers满意的客户,Each supplier site must provide customer endorsements of:每一个供应商现场必须获得客户背书:Supplier Technical Assistance(STA)STA经理Each Ford plant that receives product 每一个接产品的福特工厂Material Planning&Logistics(MP&L)物流部Ford Customer Service Division(FCSD)福特客户服务部 Each

14、of those customer must provide the supplier with an endorsement 每一个客户都必须对供应商进行背书,page 11,5)Continual Improvement持续改进,Q1 2002 thresholds for performance metrics and site assessment will be raised annually to drive overall continual improvement.为了促进持续改进，Q1 2002的业绩矩阵和现场评审每年都会上升,page 13,Applying for Q1

15、2002 1申请Q1 2002-1,Suppliers should contact their STA site engineer,who will help/guide the suppliers through the Q1 process 供应商应与现场STA工程师联系，他们将帮助供应商了解Q1程序Conduct and submit a self-evaluation to ensure meeting Q1 2002 criteria 执行并提交一份自我评估报告，确保满足Q1 2002标准Once the supplier believes the facility is read

16、y obtain necessary customer endorsements(valid for 6 months)在供应商认为现场已准备妥当来获取客户背书认可（有效期6个月）,page 21,Applying for Q1 2002 2申请Q1 2002-2,Formal application to Ford STA with documentation of certification to QS-9000/TS 16949,MS-9000(or MMOG,Odette)&ISO 14001 带上QS9000/TS16949，MS-9000和ISO14001的认证文件正式向长安福特S

17、TA审请A Q1 on-site evaluation may be scheduled to review qualifications to Q1 2002 Q1现场评估符合Q1 2002,page 21,Applying for Q1 2002 3申请Q1 2002-3,Responsible STA Commodity Manager provides a final recommendation based on Q1 2002 criteria 相关的STA产品经理根据Q12002标准作最后认可Minimum six-month shipping history for produ

18、ction and/or service 至少六个月的交货历史If a supplier location has not shipped to Ford within prior 12 months is no longer considered Q1 如果供应商现场已有十二个月未交货，不再考虑Q1,page 21,Overall Q1 Score 1Q1 分数-1,Every Supplier site begins with a 1000 point Q1 score 每一个供应商的Q1初始分为1000Suppliers must maintain an overall score of

19、 at least 800 points for Q1 status 为了保持Q1,供应商必须维持至少800分Sites must maintain certification to QS-9000/TS 16949,ISO 14001 and compliance to MS-9000/MMOG/Odette 工厂必须保持QS9000/TS16949,ISO14001并符合MS-9000/MMOG/OdetteSites gain or lose points based on their performance metrics.根据工厂业绩加减分数,page 28,Overall Q1 S

20、core 2Q1分数-2,Sites must meet all Q1 manufacturing site expectations&implement effective corrective action plans 工厂必须满足制造现场评估要求,并执行有效的纠正措施.Not meeting Q1 2002 requirements or fail to implement effective action plan:lose 250 points&Q1 will be revoked 不能满足Q1 2002的要求或不能执行有效的纠正措施,减250分,Q1撤消Suppliers on Q

21、1 revocation:供应商Q1撤消:cannot gain points for positive performance不会因为积极的业绩而获得分值cannot regain Q1 status for 6 consecutive months.6个月内不能重获Q1状态,page 15-17,Overall Q1 Score 3Q1分数-3,The final Q1 score is tabulated for:最后的Q1总分由:Capable Systems 合格的系统Ongoing Performance 持续的业绩Site Action Plan 工厂的行动计划,page 15,

22、Capable Systems合格的体系,Prerequisites that must supplier maintain:供应商必须具备的前提：ISO 14001-Environmental Management System ISO 14000-环境管理系统QS-9000/TS 16949-Quality Management System QS-9000/TS16949-质量管理系统suppliers are required to be third-party certified to QS-9000 or TS 16949 by Job#1 供应商要在正式投产前通过QS-9000/

23、TS16949MS-9000/MMOG/Odette-Material Management System MS-9000/MMOG/Odette-物料管理系统,page 25-27,Ongoing Performance 1Scoring Thresholds:持续业绩-1得分：,Field Action(-250 points)in a 6 month period in which supplier has responsibility(Tier 1,2,3):召回(-250分)六个月内由于供应商(一级、二级、三级)的责任造成召回Supplier site loses 250 point

24、s供应商工厂减去250分Q1 status is immediately revokedQ1状态立即撤消,page 28&29,Go to Q1 Book,Stop Shipment(0 to-250 points)2 or more Stop Shipments in a 6 monthperiod:停止发车（0-250分）在六个月内有2个或更多的停止发车Supplier loses 250 points供应商减去250分Q1 status is immediately revokedQ1状态立即撤消,Ongoing Performance 2Scoring Thresholds:持续业绩-

25、2得分：,page 28&29,PPM(+100 to-250 points)PPM（+100到-250分）6 month PPM(production or service)exceeds the ongoingcommodity PPM by 100%or more and site PPM 120:6个月的PPM（生产件和售后件）超过同类商品平均值的100%或更多同时PPM值大于120Supplier site loses 250 points供应商减去250分Q1 status is immediately revokedQ1状态撤消Gain up to 100 points by o

26、utperforming the commodity PPMPPM如果比同类商品的平均值低一倍加100分Gain up to 100 points by achieving 60 or less PPMPPM值为60或更少加100分,Ongoing Performance 3Scoring Thresholds:持续业绩-3得分：,page 28&31,Low Commodity Comparison同类产品比较,SIM calculates a 6 month PPM for each of a suppliers commodities.SIM对供应商每一个产品6个月的PPM值进行统计SI

27、M calculates the industry commodity 6 month PPM.SIM计算行业产品6个月的PPM值SIM calculates the site commodity performance to the industry commodity performance for the last 6 mature months.Sim计算已过去的最后6个月的工厂产品业绩与行业产品比值SIM assigns points to each comparison based upon the metrics.SIM根据表格对比值打分,Low Commodity Compar

28、ison同类产品比较,SIM determines all of a suppliers commodities with 6-month receipts greater than 10%of the suppliers 6-month total receipts.SIM找出供应商6个月交货量大于6个月总交货量10%的产品SIM determines which of those commodities(10%of receipts)have the lowest commodity comparison pts.If commodity PPM10%交货量)的产品,如果PPM10%)is

29、 found,then the site receives 0 points.一旦该产品被找出,它就被用Q1分值的比较.如果找不到一个产品,那么工厂就得0分,Delivery Rating(+100 to-250 points)falls below 81 metric points:交货评分（+100到-250分）低于81点：Supplier loses 250 points供应商减去250分Q1 status is immediately revokedQ1状态立即撤消Gain 50 points when 97-99 metric points97-99点，加50分Gain 100 po

30、ints when 100 metric points100点，加100分,Ongoing Performance 4Scoring Thresholds:持续业绩-4得分：,page 28&31,得 分,得 分(续),只有当PPM 大于110时才得负分得分至少需要2个月的发货,Site Action Plan 1工厂行动计划-1,Scoring Thresholds:(-250 points)分值（250分）Full site assessment annually,partial assessment every 6 months(see areas asteriksed*)所有工厂评审每

31、年进行一次，部分评审每六个月进行一次（见*标注）Planning for Manufacturing Process Capability 制造过程能力计划Demonstration of Manufacturing Process Capability 证明制造过程能力,page 28&33,Site Action Plan 2工厂行动计划-2,Suppliers must demonstrate fundamentals based on objective evidence 供应商必须以客观证据证明Assessment can be done as:评估可用以下几个方面进行：a self

32、-assessment by the supplier 供应商进行自我评审an on-site assessment conducted by the STA engineer STA工程师进行现行评审,page 35,Planning for Manufacturing Process Capability 制造过程能力计划1）Quality Procedures,QS-9000/TS 16949,QOS 质量程序，QS9000/TS 16949，QOS2）FMEAs/Control Plans*FMEA/控制计划*3）Employee Readiness/Training Review 足

33、够的职员/培训评审4）PPAP Review and RunRate Review PPAP评审和节拍生产评审5）Manage the Change 更改管理,Site Action Plan 3工厂行动计划-3,page 37-43,Demonstration of Manufacturing Process Capability 证明制造过程能力1）Sub-supplier Quality Management*分供方质量体系管理*2）Control of Incoming Quality 进料质量控制3）Control Plans/Operator Instructions*控制计划/作

34、业指导书*4）Process Variability Monitoring*过程变异监控*5）Gage Calibration and Use*量具的校准和使用6）Part Identification,Nonconforming Parts,Packaging,Shipping 零件标识，不合格的零件，包装和发货,Site Action Plan 4工厂行动计划-4,page 45-51,Demonstration of Manufacturing Process Capability 证明制造过程能力7)Testing,Engineering Specifications 测试、工程规范P

35、reventive Maintenance(PM)/Housekeeping*预防性维护（PM）/库房*Manufacturing Flow,Lean Manufacturing Metrics*制造过程流程，精益生产*Problem Solving,Corrective Actions 问题解决，纠正措施,Site Action Plan 5工厂行动计划-5,page 51-53,Revocation of Q1 2002 1Q1 2002撤消-1,When a problem is identified,STA will work with a supplier to identify t

36、he root cause of a problem and develop a corrective action plan.一旦确定撤消Q1,STA将与相应的供应商合作查找问题的根源，并制定纠正计划If,however,a supplier has not satisfactorily addressed the performance or customer satisfaction problem,the suppliers Q1 status will be affected.如果供应商对业绩和客户满意方面问题的对策不能使人满意，供 应商的Q1状态会受到影响,page 17,Init

37、ial 1000 Q1 points 最初的Q1分值为1000分Overall Q1 score will be updated monthly Q1分值每月更新一次Effect on Q1 status cannot be offset by positive performance in other areas 其它领域的积极业绩，不能弥补和影响Q1状态Regain Q1:supplier must satisfy all requirements for 6 consecutive months,incl.all endorsements 恢复Q1：供应商在六个月内必须满足所有的要求，包

38、括所有的背 书,Revocation of Q1 2002 2 Q1 2002撤消-2,page 17,What it takes to lose Q1 2002 2nd,What it takes to lose Q1 2002 2nd什么会造成失去Q1 2002第二版,Q1 Status Codes,Recommended Q1 Status系统根据Q1分数所作的建议R Q1 Revoked Q1撤消X Q1 Approval Denied Q1不被批准R,X All Non-Q1 所有非Q1供应商If present Q1 status=Recommended Q1 Status,the

39、n the Q1 At Risk=“No”如果现有的Q1状态与建议的Q1状态一致，那么Q1就没有风险的Q1分数为状态改变的参考，Q1分数的增减并不会自动改变供应商的Q1状态。需由STA提出改变的申请。,Q1 Formal ApplicationQ1正式申请,Supplier meets all Q1 prerequisites and performance metrics供应商应先满足所有Q1的基本要求和交货业绩Supplier obtains all required customer endorsements供应商获得所有客户的背书The Q1 petition package shal

40、l be prepared by the supplier and shall include:供应商准备Q1请求书并包括：Supplier information 供应商信息Supplier name 供应商名字Manufacturing location code and street address 制造地点和相应的GSDBPrimary contact 主要联系人Primary contact address 主要联系人地址Telephone number 电话号码,Q1 Formal ApplicationQ1正式申请,Matrix of current part number(s)

41、supplied to Ford and Ford receiving plant(s)向福特所交产品零件清单以及接收零件的福特工厂名Copy of QS-9000 certificate/TS-16949 CertificateQS-9000/TS-16949认证证书复印件Copy of MMOF/MG-9000/Odette Self-Assessment performanceMMOG/MG-9000/Odette 自我评审的复印件Copy of ISO 14001 CertificateISO 14001认证证书复印件,Q1 Formal ApplicationQ1正式申请,If su

42、pplier does not have GSDB ON-LINE access to input certification information,it must submit the following information for each certification:如果供应商不能通过GSDB ON-LINE输入自己的认证信息，对每一个所要求的认证，都必须提供以下信息：Certificate Date 认证日期Registrar Name 认证机构名称Certificate#认证号Registration Champion Name,Phone,Fax,E-mail 认证机构负责人

43、名字、电话、传真、邮件地址Copy of current SIM Site Q1 Performance Screen which supports the site Q1 conformance目前SIM屏幕上显示的供应商交货业绩的复印件,Q1 Formal ApplicationQ1正式申请,Copy of customer endorsement form(s)客户背书的复印件Note:endorsements are not acceptable if dated more than 6 months prior to the Q1 petition date.注：如果背书的时间离Q1

44、申请的时间超过6个月，那是不可接受的Supplier turns in Q1 petition to STA供应商把Q1申请交给STASTA engineer makes Q1 determination and either send Q1 letter or contacts supplier with deficiency.STA工程师对Q1作出决定，或者发出Q1信，或者通知供应商还有所欠缺,Next Step Work下一步工作,Set up company Q1 achievement plan and get management approval,the plan send to related STA within 2 weeks.制定贵公司的Q1达标计划并获管理层批准，在二周内送相应的STASet up Q1 training plan,perform the plan within company.制定Q1培训计划，并在公司内开展Q1培训工作Site assessment can combine with internal audit,planed date report to STA现场评审可结合内审同步进行，相应的时间报STA备案,