外贸英文书信.ppt
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1、EGLISH BUSINESS LETTER,外贸英文书信,Claim An Overview,Main points:A demand by an insured party(投保的一方)on the insurer(保险商)for payment under an insurance policy.,Claim An Overview,MethodologyConvey positive messageStructure 1)Thank you for your correspondent dated 2)We have done something as you told us 3)We
2、 wish further cooperation would go on,Claim An Overview,Key Terms claim n.索赔,索赔要求。搭配动词1:lodge,raise,file,put in,make,issue,lay,register,render,enter,bring up,set up,file a claim。常用句型:lodge a claim against(间用with或on或upon)sb.for sth.e.g.We file a claim against you for the short delivery of 145 lbs。搭配动
3、词2:accept,admit a claim 同意索赔,entertain 受理,dismiss驳回,reject拒绝,relinquish,withdraw撤回,settle 解决,waive放弃,a claim。claim v.t.to claim US$10.000,to claim a compensation of US$10,000,to claim US$10,000 for damage,to claim US$10,000 on the goods(对该货),to claim US$10,000 from the underwriters(保险公司)。to claim(a
4、compensation of).from sb.for sth.e.g.We should claim US$10,000 from you for the loss caused by improper plain v.i.申诉。complain to sb.of sth,make(lodge,lay)a complaint against,Unit 11 Claim,Lesson 54Insurance ClaimDear Sirs,Our order No.4567When the S.S.“Prince”arrived at Singapore on 16 June,it was n
5、oticed that one side of case No.7 containing the“Fish”Typewriters was split.We therefore had the case opened and the contents examined by a local insurance surveyor in the presence of the shipping companys agents.The case was invoiced as containing ten typewriters,eight of which were badly damaged.W
6、e enclose the surveyor report and the shipping agents statement.As you hold the insurance policy we should be grateful if you would take the matter up for us with the insurers.Eight replacement typewriters will be required.Please arrange to supply these and charge to our account.We hope no difficult
7、y will arise in connection with the insurance claim and thank you in advance for your trouble on our behalf.Yours faithfully,Unit 11 Claim,Lesson 55Complaint of Defective GoodsDear Sirs,We have recently a number of complaints from customers about your fountain pens.The pens are clearly not giving sa
8、tisfaction,and in some cases we have had to refund the purchase price.The pens complained about are part of the batch of six hundred supplied to our order No.45454 of Jan.9.This order was placed on the basis of a sample pen left by your representative.We have ourselves compared the performance of th
9、is sample with that of a number of the pens complained about,and there is little doubt that many of them are faulty;some of them leak and others fail to write without making blotsThe complaints received relate only to pens from the batch referred to.Pens supplied before these have always been satisf
10、actory.We are therefore writing to ask you to accept return of the unsold balance,amounting to 150 pens in all,and to replace them by pens of the quality our earlier dealings with you have led us to expect.Yours faithfully,Unit 11 Claim,Lesson 56 Sending replacementDear Sirs,Your letter of July 8 co
11、mplaining about the pens supplied to your order No.45454 has caused us a good deal of concern.We are nevertheless very glad that you brought the matter to our notice.We ourselves have since tested a number of pens from the production batch you refer to and agree that they are not perfect.The defects
12、 have been traced to a fault in one of the machines and this has now been put right.We are arranging to send you 156 pens to replace the unsold balance 150.Please return them to us by the first available steamer,carriage forward.The 6 extra pens we are sending you without charge will enable you to p
13、rovide free replacement of any further pens.Yours faithfully,Unit 11 Claim,Lesson 57Agents Complaint of Poor Quality GoodsDear Sirs,Since I last wrote to you on 15th May,I have received your consignment of woolen piece goods shipped by s.s.“Flying Cloud”and regret to report that it is not of the qua
14、lity and colour of the sample piece I sent you.Not only is the cloth supplied of poorer quality,but it is also of a lighter shade and when I passed it to my customers they at first refused to accept it.It was only after much persuasion that they agreed to take with an allowance of 5%of the quoted pr
15、ice.I am enclosing my account sales for this consignment and also for the blue serge shipped by s.s“Wusih”at the beginning of May,together with a draft for 3.872.as already explained in my letter of 15th May,this serge was also unsatisfactory and compelled us to sell at a 5%discount.There have also
16、been complaints on a number of other occasions.I hope to be able to send you further orders shortly,but must ask you to make sure that there is no repetition of the difficulties to which these two and some earlier consignments have given rise.I cannot always hope to be successful in selling goods th
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