某公司商务英语口语培训教材(二).ppt

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1、商务英语口语,Editor:陈云(Ada.Chen),Whats up?Its up to you.Thats really something!Im really different!Everyone think of changing the world,but no one think of changing himself.,Lead-in,商务电话(一),Making Calls,确认电话Is that 01234567?Hello,（is that）John?自报姓名This is Ada from TPV.Hello?This is Ada speaking.,Making Ca

2、lls,打错电话Sorry,I must have dialed the wrong number.Im terribly sorry.Ive got the wrong number.Im sorry.Ive been mis-routed.Im sorry but this is the number I was asked to ring.,告知找谁May I have Jack?I wonder if Karen is in.May/Could/Can I speak to/with Dr.Smith please?Could you please put Kelly on the p

3、hone.Could you put Kelly back on?,Making Calls,事情紧急I have something urgent to consult Kelly.I need to get in contact with Jack right away.The situation admits of no delay.Could I have her mobile phone number?Could you tell me where I can reach her?,Making Calls,何时回来Can you tell me what time he will

4、be back?When do you expect him back?What time do you think hell be free?When is a good time to catch him?,Making Calls,稍后再打来I must discuss the matter with Jack himself.Ill call back later.Ill ring again one hour later.,Making Calls,告知电话Hello,01234567.Good morning.Grant Hotel.Can/May I help you?Hello

5、,TPV.How can I help you?,Receiving Calls,语音信箱Hello.You have reached 01234567.Im sorry Im unable to answer your call right now.Pls leave your message after the tone.Ill get back to you as soon as I can.Thanks for calling CRI Online,pls dial the extension or press 0 to get to the operator.,Receiving C

6、alls,请对方稍等Just a moment/second,please.Ill see if hes in.Hang on.Ill get him for you./Ill put him on the phone.Would you mind holding for a minute.She is coming now.,Receiving Calls,重名We have two Kays here.Which Kay do you want to talk to?By any chance do you know her department?Kay of which departme

7、nt?,Receiving Calls,没有此人We dont have any Smith working here.Im sorry there is nobody here by that name.He is no longer at this company.Im sorry.Smith was transferred to our Branch Office.,Receiving Calls,人不在Hes off today./Hes off duty/for the day.Im sorry he is not in the office/out of the office.He

8、s out of town./Hes on a business trip(to/in Hong Kong).Hes out for lunch.Would you like to try again an hour later.,Receiving Calls,不便接电话Im afraid hes occupied/busy/tied up now.Hes on another line at the moment.Im sorry,he has someone in his office right now.Hes in/attending a meeting now.,Receiving

9、 Calls,何时回来In two hours,I think.Im not sure,but hell probably be back by three.He should be back after lunch/very soon.Can you call back later?,Receiving Calls,代接Can anyone else help you(with this)?Would you like to speak to someone else in the office?Would you care to speak to Lily instead?Lily can

10、 take the call for her.,Receiving Calls,没听清楚Pardon?/I beg your pardon.Im afraid I didnt catch your name.Could you repeat it,please?Can you speak a bit louder?Im afraid youre speaking a bit too fast.Can you speak slowly.,Receiving Calls,线路有问题I cant hear you very well.The phone seems to be out of orde

11、r.The phone seems to be out of order.Im sorry,we seem to have a bad connection./Its a bad/terrible line.Im afraid we have a crossed line.Hang up and Ill call you back.Can you hang up and call back?,Receiving Calls,对方打错Sorry,wrong number.Im afraid youve got/dialed the wrong number.Im sorry you have t

12、he wrong extension.What number have you dialed?No,its 01234567.,Receiving Calls,挂断电话Oh,sorry,Id better go now.Oh,somebody is at the door.I have to go.Ill call you again later.Ill think about it and call you back soon,OK?Sorry.I have a meeting right now.Well Lily,its been a pleasure talking to you.,R

13、eceiving Calls,Sample Dialogue A,A:Hello.Can I speak to Mr.John Anderson,Please?This is Steve Lee.B:Hold on,please.C:John Anderson speaking.A:Hi,John.This is Steve.Did you get my note?C:Yes,I just got it.Ill think it over and call you back.A:Fine.See you later.C:Goodbye.,Thanks for calling TPV Onlin

14、e,pls dial the extension or press 0 to get to the operator.A:Hello.Thiss David from BBC.May I have Kay please?B:Im sorry,but we have two Kays here.Which Kay do you want to talk to?A:Kay in charge of HP.B:Hang on.Ill get her for you.,Sample Dialogue B,()B:Im afraid shes occupied now.Can anyone else help you?A:No.I really need to talk to her personally.B:Would you like to try again later?A:OK,When is a good time to catch her?B:In one hour,I think.A:Fine,thanks a lot.See you.B:See you.,Sample Dialogue B,Thank You!,Lets call it a day!,