《饭店情景英语》课件.ppt

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1、,关于考试：平时成绩（70%）：课堂发言+考勤 卷面成绩（30%）,上课方式：课本内容 学生自己发言,PART 1The Front Office,The Managers Remarks,1.What is the aim of a hotel?2.Can you say something about the great importance of the front office?3.Why should the hotel staff have a strong sence of responsibility?4.How can the hotel achieve greater fi

2、nancial success?,Questions:,UNIT 1,RoomReservations,1-1 A Long Distance Call Reservations(长途电话预定)1-2 A Group Reservation(团体预定)1-3 A Face-to-face Reservation(门市预定),equivalent 平行的arrival 到达的May 26th 5月26日credit card 信用卡take care of 照顾，处理parking lot 停车场10%discount 九折,representative 代表UA 美国联合航空confirmat

3、ion 确认assist 协助；帮助southward 向南available 可获得的referral 参考的,Dialogues:,New Wards:,UNIT 1,RoomReservations,Exercises 2:,Self-IntroductionPlease make a brief self-introduction in 3 minutes at least,you can try it from the aspects below:name hometown interests&hobbies speciality character,Exercises 1:,1.我

4、希望我们不久以后会再见面。2.今天下午三点钟您不要打电话来，那时我在上课。3.明天上午这个时候，我们要在会议室开会。4.今晚七点钟你们干什么？5.他七点钟在大厅等您，行吗？,At the Reception Desk,在接待处,UNIT 2,Page 20,Dialogues:,2-1 Registration（登记住宿）2-2 Checking in a group（团队登记住宿）2-3 extending the stay（续住）,H,At the Reception Desk,在接待处,UNIT 2,Page 20,pull up 停车go forward to 向前走reserve 预

5、定just a moment 过一会儿passport 护照Would you mind doing你介意吗？In cash 现金the key to 的钥匙safe 保险箱show you up 带你去Baggage 行李箱,a block of 一层at once 立刻standard 标准arrange 安排porter 行李员upstairs 楼上fully equipped 设备齐全request 要求convention 会议Dont worry.别担心。no-show 预定未到的人all the time 总是,New Words,H,At the Reception Desk,

6、在接待处,UNIT 2,Page 20,Exercises 2:,Exercises 1:,明天上午您打算干什么？史密斯先生准备用现金，还是用信用卡付款？我打算只带两件行李去旅行。那位过路客人准备在大厅等到六点钟吗？我不准备再多待下去，天好像要下雪了，是吗？,Introduce your classmate to us.,H,1UNIT 3Concierge(1),礼宾部1,pick-up 捡起；获得；收拾sign 迹象；符号；手势bumping 震动to ones relief 让某人轻松的是clear up 清晰piece 块；件；篇head for 朝.走trunk 汽车车尾的行李箱es

7、cort 陪同airy 通风的salon 沙龙barber 理发师souvenir 纪念品attendant 服务员；侍者tag 标签 afraid 害怕inconvenience 不方便,1UNIT 3Concierge(1),礼宾部1,3-1 See-in Service（接机）3-2 Introducing Hotel Service（介绍饭店服务）3-3 About Slow Delivery of Baggaga（抱怨行李运送太慢）,Dialogues,1UNIT 3Concierge(1),礼宾部1,Exercise,1.我们宾馆被认为是本市最好的五星级宾馆之一。2.这些服务员英语

8、讲得多流利啊！3.服务员会带您去哪儿的室内游泳池。4.我保证我们不会再给您添麻烦了。5.托运前请把姓名标签系在每件行李上。,What a nice/bad day it is!,2,1,1UNIT 4Concierge(2),New words,historical 历史的 interest 兴趣 cover 覆盖 sound 健全的；合理的；可靠地 reach 到达 trolley 有轨电车 along 沿着 crossing 路口 straight 直线的 square 广场 well-known 有名气的 in advance 提前 busy 忙碌的 soft berth 软卧 rece

9、ipt 发票,1UNIT 4Concierge(2),Dialogues,4-1 Introducing some scenic spots（介绍景点）4-2 showing the way（指路）4-3 Ticket-booking service（订票服务）,The Business Center and The General Switchboard,fax 传真 in all 所有；全部 account 账户cater to 迎合 slip 协议 confidential 机密的,New Words,商务中心和总机,Dialogues,5-1 Fax Service（传真服务）5-2

10、Express Mail Service（特快专递）5-3 Telephone Service（电话服务）,The Business Center and The General Switchboard,商务中心和总机,Exercise 1,您要用什么规格的复印纸？先生，您的传真到了，请到商务中心来取。对不起，我们宾馆对收进的传真要收费的。从这里发往纽约的传真收费多少？您可以在我们这里发电子邮件，也可以上国际互联网。,The Business Center and The General Switchboard,商务中心和总机,Exercise 2,My National Day Holida

11、y,UNIT 6 The Cashier 收银,Passport 护照Slip 纸片Note 纸币；记录Change 零钱Prepare 准备Total 共计Deposit 存款；保证金,New Words,UNIT 6 The Cashier 收银,6-1 Foreign Currency Exchange 兑换外币6-2 Checking Guests Account 核查客人账目6-3 Checking Out 结账离店,Dialogues,UNIT 6 The Cashier 收银,1 接待员告诉北罗先生他能到账台兑换外币。2 电脑记录有问题吗？3 夜审发现客人的账单上有错。4 经理告

12、诉那位新员工她如何才能处理那位过路客人的要求。5 贝罗先生付了2000元的账，包括150元的电话费。,Exercises 1,UNIT 6 The Cashier 收银,He said that he.He told me that he间接引语,Exercises 2,Onceuponatimetherewasanislandwhereallthefeelingslived:Happiness,Sadness，Knowledge,andalltheothers,includingLove.Onedayitwasannouncedtoallofthefeelingsthattheislandw

13、asgoingtosinktothe bottomoftheocean.Soallthefeelingspreparedtheirboatstoleave.Lovewastheonlyonethatstayed.Shewantedtopreservetheislandparadiseuntilthelast possiblemoment.Whentheislandwasalmosttotallyunder,lovedecideditwastimetoleave.,Exercises 3,Shebeganlookingforsomeonetoaskforhelp.JustthenRichness

14、waspassingbyinagrand boat.Love asked,“Richness,canIcomewithyouonyourboat?Richnessanswered,Imsorry,butthereisalotofsilverandgoldonmyboatandtherewould benoroomforyouanywhere.“ThenLovedecidedtoaskVanityforhelpwhowaspassingbyinabeautifulvessel.Lovecried out,Vanity,helpmeplease!Icanthelpyou,Vanitysaid,Yo

15、uareallwetandwilldamage mybeautifulboat.“Next,LovesawSadnesspassingby.Lovesaid,Sadness,pleaseletmegowithyou.Sadnessanswered,Love,Imsorry,but,Ijustneedtobealonenow.,Exercises 3,Then,LovesawHappiness.Lovecriedout,“Happiness,pleasetakemewithyou.But HappinesswassooverjoyedthathedidnthearLovecallingtohim

16、.Lovebegantocry.Then,sheheardavoicesay,“ComeLove,Iwilltakeyouwithme.Itwasan elder.Lovefeltsoblessed andoverjoyedthatsheforgottoasktheelderhisname.When theyarrivedonlandtheelderwentonhisway.Loverealizedhowmuchsheowedtheelder.LovethenfoundKnowledgeandasked,Whowasitthathelpedme?“ItwasTime,Knowledge ans

17、wered.ButwhydidTimehelpmewhennooneelsewould?“Loveasked.Knowledgesmiledandwithdeepwisdomandsincerity,answered,BecauseonlyTimeis capableofunderstandinghowgreatLoveis.,Exercises 3,Noisy 吵闹的，喧闹的Noise 噪音Awfully 可怕地；十分Apologize 道歉Corridor 走廊Formalities 正式手续Efficiency 效率Stolen 被偷Exactly 准确地,Suitcase 公文包Gre

18、y 灰色的Thoroughly 完全地Receptionist 接待员Annoy 惹恼，令人讨厌Arrive 到达Release 释放Terribly 十分Situation 情况,Unit 7 Settling Guests Complaints,词汇,New words,Dialogues,Exercises 1,Exercises 2,7-1 changing a room(换房)7-2 a complaint about something lost(投诉物品丢失)7-3 handling a complaint about room reservation(处理对客房预订的投诉),U

19、nit 7 Settling Guests Complaints,对话,New words,Dialogues,Exercises 1,Exercises 2,New words,Dialogues,Exercises 1,Exercises 2,Unit 7 Settling Guests Complaints,搬运工正忙于将行李拎上楼。希望能尽早得到你的回信。代课寄信是不收费的。我们将根据您的要求，尽力为您订去广州的机票。我要到明天上午才结账。如果您不介意，我们可以为您看行李。这件事将由经理亲自处理。,练习一,Unit 7 Settling Guests Complaints,Role-P

20、lay,(Page 90),练习二,New words,Dialogues,Exercises 1,Exercises 2,Unit 7 Settling Guests Complaints,练习二,让我帮您提这只皮箱，好不好？总台接待员通知客房服务员核对一下到客名单。行李员说他已经把刘易斯先生的行李送到他房里去了。下一班航班将于午夜起飞。我在纽约时已经预订了一间法国式套间，现在我想换一间。,New words,Dialogues,Exercises 1,Exercises 2,PART 2The House keeping Department,The Managers Remarks,1.

21、What are the main products that a hotel produces?2.Can you say something about the duties of the housekeeping?3.As a room attendant,what should you sell?4.Could you say something about how you do your duties as a room attendant?,Questions:,UNIT 1Guiding the Guests to Their Rooms,1-1 Recognizing the

22、Guests(迎接新客)1-2 About the Room Facilities(介绍房间设施)1-3 About the Hotel Services(介绍服务项目),Structure Study,Morethan/the most形容词和副词的比较级和最高级。,Dialogues,Function Study,Imparting and reporting factual information 陈述和转述事实,Unit 2 Chamber Service,Dialogues:2-1 Making up the room(收拾房间)2-2 Cleaning the room(打扫客房)

23、2-3 the Turn-down Service(做晚床),Exercises:P125 P123Reading,Aman,agreatman,afighterforfreedomwastravelinginthemountains.Hestayedina caravans forthenight.Hewasamazedthatinthecaravanstherewasabeautifulparrotina goldencage,continuallyrepeatingFreedom!Freedom!.Anditwassuchaplacethatwhenthe parrotrepeatedt

24、hewordFreedom!itwouldgoonechoinginthevalleys,inthemountains.,1,Themanthought:Ihaveseenmanyparrots,andIhavethoughttheymustwanttobefree fromthosecages.butI haveneverseensuchaparrotwhosewholeday,fromthemorningto theeveningwhenhegoesto sleep,isspentincallingoutforfreedom.Hehadanidea.Inthe middleofthenig

25、ht,whentheownerwasfastasleep,hegotupandopenedthedoorofthe cage.Hewhisperedtotheparrot,“Nowgetout.,2,Buthewasverysurprisedthattheparrotwasclingingtothebarsofthecage.Hesaidtohim againandagain,Haveyouforgottenaboutfreedom?Justgetout!ThedoorisopenandThe ownerisfastasleep;nobodywilleverknow.Youjustflyint

26、othesky;thewholeskyisyours.Buttheparrotwasclingingsodeeply,sohard,thatthemansaid,Whatisthematter?Areyou mad?Hetriedtotaketheparrotoutwithhisownhands,buttheparrotstartedpeckingat him,andatthesametimehewasshouting,Freedom!Freedom!,3,Thevalleysinthenight echoedandreechoed,butthemanwasalsostubborn;hewas

27、afreedomfighter.Hepulledtheparrotoutandthrewhimintothesky;andhewasverysatisfied,althoughhis handwashurt.Theparrothadattackedhimasforcefullyashecould,butthemanwas immenselysatisfiedthathehadmadeasoulfree.Hewenttosleep.Inthemorning,asthemanwaswakingup,heheardtheparrotshouting,Freedom!FreedomHethoughtp

28、erhapstheparrotmustbesittingonatreeoronarock.Butwhenhecameout,theparrotwassittinginthecage.Thedoorwasopen.,4,Unit 3 Personalized Services 个性化服务,Dialogues:3-1 About the Room Services(客房用餐服务)3-2 Solving the Minibar Problem(解决小冰箱的问题)3-3 About Baby-sitting Services(托婴服务),Function Study：P132Structure Stu

29、dy：P131Exercises：1 P135 III 2 P136 IV 3 P134 I,Thestorygoesthattwofriendswerewalkingthrough thedesert.Duringsomepointofthejourneytheyhad anargument,andonefriendslappedtheotheronein theface.Theonewhogotslappedwashurt,butwithoutsayinganything,hewroteinthesand:Todaymybestfriend slappedmeintheface.“They

30、keptonwalkinguntiltheyfoundanoasis,where theydecidedtotakeabath.Theonewhohadbeen slappedgotstuckinthemireandstarteddrowning,but thefriendsavedhim.,1,Afterherecoveredfromtheneardrowning,hewroteon astone:Todaymybestfriendsavedmylife.“Thefriendwhohadslappedandsavedhisbestfriend askedhim,AfterIhurtyou,y

31、ouwroteinthesandand nowyouwriteonastone.Why?Theotherfriendreplied:Whensomeonehurtsuswe shouldwriteitdowninthesandwherewindsof forgivenesscaneraseitaway.Butwhensomeonedoes somethinggoodforus,wemustengraveitinastone wherenowindcanevereraseit.,2,LEARNTOWRITEYOURHURTSINTHESANDANDTOCARVEYOURBENEFITSINTHE

32、STONE.Theysayittakesaminutetofindaspecialperson,an hourtoappreciatethem,adaytolovethem,butan entirelifetoforgetthem.Sendthisphrasetothepeopleyoullneverforget.Itsa shortmessagetolet themknowthatyoullneverforget them.,3,Unit 4 Laundry Services,Dialogues:4-1 Explain How to Get the Service(介绍洗衣服务)4-2 Su

33、ggesting Expressing Services(建议快洗服务)4-3“Honesty Is the Best Policy”(诚实至上),Unit 4 Laundry Services,Structure StudyFunction StudyExercises(练习)：1 P145 IV 2 P146 V 3 P144 I,Unit 5 Miscellaneous Services,Dialogues 5-1 Open the Door with the Duplicated Key(用备用钥匙开门)5-2 Providing Something Extra on Request(提供额外用品)5-3“Dealing with Emergency”(处理紧急情况),Unit 5 Miscellaneous Services,Exercises 1 P156 V2 P156 IV3 P155 III4 P154 I,