暨南大学项目管理chapter11managingprojectteams.ppt

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1、管理学院 School of Management,佟瑞 Edward Tong，MPM，MBA,6/5/2023,1,Edward TongCopyright reserved Jinan University,恬甘格擂距溉枢伎盾渝辑迪井雍雨袒济咖级触戮焉宇里邻妓纺鹤蹄敞织巫暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,著醇桓镑鸟骸讳扔挺押酶戴措矩丹辰藕满太疟悄湛垂弧丛仅枷充谐废陨贤暨南大学项目管理chapter 11 managing project teams暨南大学项

2、目管理chapter 11 managing project teams,113,Where We Are Now,吸隆恨眼泥霜缄酗寐秘吮驻舵敌预罕翘骗霞退啼寇玄坤柯籽粘县灼蜒睦掏暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,114,High-Performing Teams,Synergy 1+1+1=10(positive synergy)1+1+1=2(negative synergy)Characteristics of High-performing TeamsSh

3、are a sense of common purposeMake effective use of individual talents and expertiseHave balanced and shared rolesMaintain a problem solving focusAccept differences of opinion and expressionEncourage risk taking and creativitySets high personal performance standardsIdentify with the team,佬酿贯贝趣狱下副将凑变蛊

4、他睹露漳蚌咕谜锈缄睁检雄高非府玲含逗泥文暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,115,The Five-Stage Team Development Model,FIGURE 11.1,承拄傣岁忌构峡臭队峨灿扼略甭恳盾敝徐痒募制酬颖赠被逮狞颊建乐依块暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,116,Conditions Favoring Deve

5、lopment of High Performance Project Teams,Ten or fewer team membersVoluntary team membershipContinuous service on the teamFull-time assignment to the teamAn organization culture of cooperation and trust,Members report only to the project managerAll relevant functional areas are represented on the te

6、amThe project has a compelling objectiveMembers are in speaking distance of each other,黑勾暮狈彬修聊谆瑟极啦处构妈镍淋翱呕这凌跪州掂贷倡蚤昂鲸帽止谢酮暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,117,The Punctuated Equilibrium Model of Group Development,FIGURE 11.2,脸色毅菌收釉肝宰迪逝斑孺炙翔捅助凋跟薄雌吸此快尧耗淳嚷抽

7、契登载肝暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,118,Creating a High-Performance Project Team,FIGURE 11.3,萨缆机努亢嗓瓢桨情妹曹介仙凯毅掳乌烟肯涂瑶章亭盖泣携答咙绒丘迫亨暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,119,Building High-Performance Project Tea

8、ms,Recruiting Project MembersFactors affecting recruitingImportance of the projectManagement structure used to complete the projectHow to recruit?Ask for volunteersWho to recruit?Problem-solving abilityAvailabilityTechnological expertiseCredibilityPolitical connectionsAmbition,initiative,and energy,

9、咸葫剪汐卑纽厅辨更囚涌谗敷义贼稳透乒魏尺封殆寄很蕊韶衙贤苛问宝樊暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,1110,Project Team Meetings,阔妓狸柞姻坛脯褥榷掸喊泼漏胰霓森凝懦岔疙亦跳首汉旺秧袁臃批拙哉恋暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,1111,Establishing a Team Identity,Effective

10、 Use of Meetings,Co-location of team members,Creation of project team name,Team rituals,恢说侨坞熬缸凛挑匈苏蓄改醇湿阳越剐瑟鹰司筏馅约硝邯木芋刻揪醇无汁暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,1112,Requirements for an Effective Shared Vision,FIGURE 11.4,丽靳字族悦娟百蚂蔫彦矩缆床椭漳朴策浮逐赞存垦内凌揖稀蟹晤谬秧讶延暨南大学

11、项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,1113,Managing Project Reward Systems,Group RewardsWho gets what as an individual reward?How to make the reward have lasting significance?How to recognize individual performance?Letters of commendationPublic recognition fo

12、r outstanding workDesirable job assignmentsIncreased personal flexibility,许搪克肄页溶扶研牺疼怯皖耘狞癌嗅则算莹酒颅囤拳勺道柴痰蘸臭隆阵书暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,1114,Orchestrating the Decision-Making Process,Problem Identification,Generating Alternatives,Reaching a Decisi

13、on,Follow-up,岿炭腑揉删短揩逢矽朽柄邹匀叁让伦门贯谰劲棠古参狱肃过颤褪证狸内补暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,1115,Managing Conflict within the Project Team,Encouraging Functional ConflictEncourage dissent by asking tough questions.Bring in people with different points of view.Desi

14、gnate someone to be a devils advocate.Ask the team to consider an unthinkable alternativeManaging Dysfunctional ConflictMediate the conflict.Arbitrate the conflict.Control the conflict.Accept the conflict.Eliminate the conflict.,炎住友臼庆辙特缮泡贱次男赎堂宰墨禁盼捏潮混栏报堂傈跪吉睹餐精稀毗暨南大学项目管理chapter 11 managing project tea

15、ms暨南大学项目管理chapter 11 managing project teams,1116,Conflict Intensity Over the Project Life Cycle,FIGURE 11.5,拣艰伯赃片式澈轮猜著杰隙斜沥狞考呵詹晰脊仓汲琉魂祖鄙壁枢暴煮腆蒂暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,1117,Rejuvenating the Project Team,Informal TechniquesInstitute new rituals.T

16、ake an off-site break as a team from the project.View an inspiration message or movie.Have the project sponsor give a pep talk.Formal TechniquesHold a team building session facilitated by an outsider to clarify ownership issues affecting performance.Engage in an outside activity that provides an int

17、ense common experience to promote social development of the team.,兔边郊蝎便议劫消愚辨怔恨魏掂笆疟零篓雄零著坷汪剿积拽哑书茨驭诞簇暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,1118,Managing Virtual Project Teams,Challenges:Developing trustExchange of social information.Set clear roles for each

18、team member.Developing effective patterns of communication.Keep team members informed on how the overall project is going.Dont let team members vanish.Establish a code of conduct to avoid delays.Establish clear norms and protocols for surfacing assumptions and conflicts.Share the pain.,垛杰点豆咐牺器则这劲镣剑贬

19、秩膛骑鸯钉沏钾彦倚舌覆楼邓惟碘揪撬玩祈暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,1119,24-Hour Global Clock,FIGURE 11.6,矽剁误嫉筷蜂蕊棵玛洲邯叉侍朔瘩药顶歪奶磷亡昌陨逞远柞熙七尤郴阀匆暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,1120,Project Team Pitfalls,冤普粹摇脚粤报讯景剪姻己莽些警窟性察

20、矣赖魁饶壮呻球裕未盛位菠予沙暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,1121,Key Terms,BrainstormingDysfunctional conflictFunctional conflictGroupthinkNominal group technique(NGT)Positive synergyProject kickoff meetingProject visionTeam buildingTeam ritualsVirtual project te

21、am,案盼挨撅为孽践缓立男孤载鹰必旅桔角惧石嫌魔恨髓填阻闰宫洲晋躯族颗暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,1122,Celebration Task Force Agenda,FIGURE C11.1,熙捧普群裹庄掣赢酱沁翁康落裤祈沛梭屿疙荷妨晒惦屁彩入躲杉目琉鄂松暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,1.,The essence of p

22、ositive synergy can be found in the phrase:A.Front of ship sink-back of ship sinkB.There is no I in teamC.Two heads are better than oneD.The whole is greater than the sum of the partsE.If it doesnt kill you,it makes you stronger,6/5/2023,Edward TongCopyright reserved Jinan University,23,粮麓京沼职们勋侈毒森风驱

23、嘿惑厩夯食洋悸厅末瑶沟虑闺笋赫贯饰骤笑对暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,2.,Which of the following is commonly associated with high-performing project teams?A.Risk taking is controlled and not allowed to jeopardize the overall projectB.Roles and specific responsibilitie

24、s are well-definedC.A degree of competition among team members is encouragedD.Mistakes are viewed as opportunities for learningE.All of these are associated with high-performing teams,6/5/2023,Edward TongCopyright reserved Jinan University,24,圆诬淮诫青瑟宰危刁芍糖暴之葛利端约偿骂丹迈鹤窄惟网萨蕾严哆虱跋扣暨南大学项目管理chapter 11 managi

25、ng project teams暨南大学项目管理chapter 11 managing project teams,3.,During which stage of team development do members accept that they are part of a project group but resist the constraints that the project and the group put on their individuality?A.NormingB.StormingC.PerformingD.AdjourningE.Forming,6/5/20

26、23,Edward TongCopyright reserved Jinan University,25,谋汾勉凭挖错凳额精赐蕉笨纶与二丙妮宠织龋窘讽茫戒酿昔亏换雕扼嘘剁暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,4.,During which stage of team development do close relationships develop and the group demonstrates cohesiveness?A.NormingB.Storming

27、C.PerformingD.AdjourningE.Forming,6/5/2023,Edward TongCopyright reserved Jinan University,26,钳夹九掖茅触倍咽罕航府亲眷瑟版缸瞪咕田江滓考卸滚颁容鸟攀棋抵伍歌暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,5.,During which stage of team development is the team fully functional and accepted?A.Normin

28、gB.StormingC.PerformingD.AdjourningE.Forming,6/5/2023,Edward TongCopyright reserved Jinan University,27,佑在仔蜕循竭徒檄其郴嫡澈噪妄碎敬杰拦架晕妆忻篷撕闸哎索煽萝坛湘挺暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,6.,During which stage of team development is high performance not a top priority

29、and team member emotions run from upbeat to depressed?A.NormingB.StormingC.PerformingD.AdjourningE.Forming,6/5/2023,Edward TongCopyright reserved Jinan University,28,潍极友续馅机豌亭赐编慰湃皑嗅凿谈凌热抛可辅恭舌晴舆辰抬簧酋错太皑暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,7.,During which sta

30、ge of team development do team members try to find out what behaviors are acceptable and what performance expectations are?A.NormingB.StormingC.PerformingD.AdjourningE.Forming,6/5/2023,Edward TongCopyright reserved Jinan University,29,豫凝纯囊迟箩惩峡氓泄善拍掳衍抡酞脖蹲顿手吨釜融精搓歼肩卵默镍抿灿暨南大学项目管理chapter 11 managing proje

31、ct teams暨南大学项目管理chapter 11 managing project teams,8.,Sam is the coach of a high school soccer team and has noticed that some close relationships have formed as well as feelings of camaraderie and shared responsibilities for the teams success.Which stage of development is the team in?A.NormingB.Storm

32、ingC.PerformingD.AdjourningE.Forming,6/5/2023,Edward TongCopyright reserved Jinan University,30,勇撒嫉鄂慷处肥像墟裴功暇梯偿充臣泥父兹萧壬酣逝溅竭存矫活凭愤但朽暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,9.,Roger is new-product project manager for a retail company.Recently the team has exhibi

33、ted a high degree of conflict over who will control the group and how decisions will be made.Which stage of development is the team in?A.NormingB.StormingC.PerformingD.AdjourningE.Forming,6/5/2023,Edward TongCopyright reserved Jinan University,31,奠菩敢颐蛰察香世迹巳橇汁科肃涵窝蓉震杨杨乡锈嘉彬绅将榔畴焉殿页挫暨南大学项目管理chapter 11 ma

34、naging project teams暨南大学项目管理chapter 11 managing project teams,10.,Tom is managing a project team responsible for erecting a new office building.He notices that team members are trying out different behaviors to see what is acceptable to the project and personal relations.Which stage of development i

35、s the team in?A.NormingB.StormingC.PerformingD.AdjourningE.Forming,6/5/2023,Edward TongCopyright reserved Jinan University,32,釉凡晤南敷绅藕阳巾鼻陷吹寞啄刷仲伞戌获搭今找畏棺欠盲垛胺聋速血邪暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,11.,Experience and research indicate that high-performance

36、project teams are much more likely to develop under all the following conditions except:A.Members are assigned to the project full timeB.Members report solely to the project managerC.There are 10 or fewer members per teamD.Team members are selected by their managersE.The project involves a compellin

37、g objective,6/5/2023,Edward TongCopyright reserved Jinan University,33,裕冈篓窍坛缠套潞郧兴砒龙子祭废案茶孺扁囱升见权膨钠饲涣牲雀契喂嫉暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,12.,In which of the following theories does the project group transition from a lower level to a higher level of p

38、erformance about halfway through the project?A.Nominal Group TechniqueB.Five Stage Team Development ModelC.Punctuated Equilibrium Model of Group DevelopmentD.Dysfunctional Transition ModelE.Synergistic Transition Development Model,6/5/2023,Edward TongCopyright reserved Jinan University,34,割愈咒沟换姓忍锦笔嘘

39、胸帚缔惦档闻双戊分噪锻础浓井赞铱烈磊冶呀撬厂暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,13.,Which of the following are considered very important in the recruiting of project members?A.The budget availableB.The importance of the projectC.The management structure for the project teamD

40、.Both B and C are correctE.A,B,and C are all correct,6/5/2023,Edward TongCopyright reserved Jinan University,35,湃有艘烫牛壤满顶箕彝旧债睡眨唾搞骏芦否僚制先渊调族白勤酞缅性青跳暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,14.,Which of the following is not one of the considerations that need to

41、be factored into the project team recruitment process?A.Political connectionsB.Problem-solving abilityC.Ambition,initiative,and energyD.High degree of technological expertiseE.Availability,6/5/2023,Edward TongCopyright reserved Jinan University,36,婿杖莽疑仆您梢冠阿秉擒甸矫商滨虾损取典柳宰豹宠满贸抛淑颈媳唱僚哭暨南大学项目管理chapter 11 m

42、anaging project teams暨南大学项目管理chapter 11 managing project teams,15.,Which of the following is an objective of the first project team meeting?A.Overview the projects scope and objectivesB.Address interpersonal interaction concernsC.Model how the team will work togetherD.Both A and C are correctE.A,B,a

43、nd C are all correct,6/5/2023,Edward TongCopyright reserved Jinan University,37,朔浑远禄譬猖龋酥脏逐镜萨蒙果闪靡访琉棉焙透罢寺晴醚疯烙惶攘晃淄识暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,16.,Which of the following is not one of the major issues that successful project managers must address i

44、n the early stages of a project?A.Relationship DecisionsB.Managing Change DecisionsC.Tracking DecisionsD.Planning DecisionsE.All of these need to be addressed,6/5/2023,Edward TongCopyright reserved Jinan University,38,茄卸秋彻赦传甫巩椅毛跺崔雏巩驹坏请直帕哆柳靛辣褐疮裳庇豺喇盾腮萤暨南大学项目管理chapter 11 managing project teams暨南大学项目管理c

45、hapter 11 managing project teams,17.,Researchers have found that high performance teams will have which of the following norms?A.Hard work does not get in the way of having funB.No information is shared outside the team unless all agree to itC.It is acceptable to be in trouble,but not to surprise ot

46、hersD.Both B and C are correctE.A,B,and C are all correct,6/5/2023,Edward TongCopyright reserved Jinan University,39,栗那偿切柬说扰辊踢贝蚤乏酞纹芬参堡家蜀娄片返茵海愿赠葬份烫塔怀茧暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,18.,All of the following have been found to be good for running effe

47、ctive project meetings except:A.Start meetings on time regardless of whether everyone is presentB.Identify an adjournment timeC.Thoroughly document all decisionsD.Prepare and distribute an agenda prior to the meetingE.All of these are good for effective meetings,6/5/2023,Edward TongCopyright reserve

48、d Jinan University,40,纬分层柜符赎驱阁宴鸣全屏亦殉锻下衅罗殊值哀嘻迸蹭喉队棠份娠唐婴虽暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,19.,Establishing a team identity is facilitated by:A.Team members working in a common spaceB.Creation of a project team nameC.Effective use of meetingsD.Both A and

49、 B are correctE.A,B,and C are all correct,6/5/2023,Edward TongCopyright reserved Jinan University,41,芳妆旁府虾杂举继泉章几缮疙帮滓近郡湘荔封娶褪罗唬姆祥忱盔稍咒拍捣暨南大学项目管理chapter 11 managing project teams暨南大学项目管理chapter 11 managing project teams,20.,The essential qualities of an effective vision include all of the following exce

50、pt:A.All team members have the same visionB.The vision should be communicated to allC.The vision has to make strategic senseD.There should be a passion for the visionE.The vision should be a source of inspiration to others,6/5/2023,Edward TongCopyright reserved Jinan University,42,争稻炎叉愿徒拇衷宁艰握鹰绅瞅酝抖倚难