《民航空乘英语》.ppt

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1、Look at the picture about the fire extinguisher instructions,and then match the explanation with the steps.,1,a.Put out the safety pin1.b.Shake the fire extinguisher2 from side to side.c.Pick up the fire extinguisher.d.Aim nozzle3 at the basic of fire.e.Press the handle.,3,2,1,4,5,Listen to the anno

2、uncement when facing an emergency in flight,and then summarize the instructions when facing an emergency.,2,Ladies and gentlemen,This is an emergency.This is an emergency.Stay in your seats with your seat belts fastened.Remain calm and follow these instructions.Pull down the oxygen mask.Pull down th

3、e oxygen mask.Put it over your nose and mouth immediately and breathe normally.Remain calm.Stay in your seats and pull a mask towards you.Place the mask over your mouth and nose like this and breathe normally,adjusting the hand to secure it.Do make sure your own mask is fitted properly before helpin

4、g anyone else.,When facing an emergency,passengers should:,Step 1:Stay in your seats.Step 2:Remain calm.Step 3:pull down the oxygen mask over your nose and mouthStep 4：breathe normallyStep 5：adjust the hand to secure itStep 6：make sure your own maskStep 7：helping anyone else,Listen to the announceme

5、nts and fill in the blanks.,Short Announcements,Ladies and gentlemen,Attention,please.We are sorry to inform you that because of the _ weather conditions over the airport,our flight has been _.We will have to stay overnight1 at the airport.Please take your overnight articles2 with you as you leave t

6、he airport.Hand baggage may be left on the board,but take valuables3 with you.Further4 _ will be given to you in the terminal building5.We _ for the inconvenience caused.Thank you for your understanding and cooperation.,unfavorable,cancelled,information,apologize,Ladies and gentlemen,May I have your

7、 attention,please?We are sorry to inform you that we will be _ to Beijing Capital International Airport due to6 the thick haze7.We _ to land at the airport at 8:40 a.m.We apologize for any _.Your understanding is very much _.,returning,expect,inconvenience,appreciated,Ladies and gentlemen,Attention

8、please.A _ has _ in the cabin but we have _ to put it out.Please refrain from8 smoking and _.Passengers sitting near the fire source9 are requested to move away immediately.All the other passengers _ in your seats,please.Thank you.,fire,broken out,managed,keep calm,remain,Ladies and gentlemen,Attent

9、ion,please.We have met _.For your safety,please remain seated and keep your seat belt fastened.Please refrain from using the _ until the safety belt sign goes off.Cabin service will be _ during this period.We do apologize for any inconvenience and appreciate your understanding.Thank you for your coo

10、peration.,turbulence,lavatories,suspended,Short Announcements,Oral practice.Discuss with your partner about the following questions.,1.How would you make a cabin announcement when delayed departure happens due to the poor weather?2.When the aircraft has to return to the airport due to the poor visib

11、ility ahead,try to make another announcement according to announcement 2.3.What will you say when a fire has broken out in the cabin?,Listen to the service announcement and learn the following words and phrases.,Long Announcements,Vocabulary Bandditching dtn.水上迫降remove rmuvvt.移动，迁移sharp padj.锋利的obje

12、ct bdktn.物体，实物heel hiln.后跟，鞋后跟attachment ttmntn.扣栓物，连接物denture dent(r)n.假牙，义齿,Vocabulary Bandnecklace neklsn.项链earring rn.耳环，耳饰necktie nektan.领带，领结cushion k()nn.垫子，起缓解作用之物inflate nfletvt.使充气，使膨胀,Oral practice.Discuss with your partner about the following questions.,Long Announcements,1.Suppose you a

13、re the chief purser of the flight,how should you persuade the passengers to be subject to your instructions before an emergency ditching?2.Why do you think the passengers should remove all the sharp objects before ditching?3.What are the instructions of preparations for ditching?,.Listen to the dial

14、ogues and fill in the blanks.,M:Madam,could you tell me how I inflate my _?CA:I suppose you didnt _ the life jacket _ just now,sir.M:Sorry,I didnt.CA:Never mind.You can inflate it by _ these tabs1 down or you can blow2 into the mouthpiece3.Remember:dont inflate it in the cabin.Do you understand?M:Oh

15、,I see.Thank you.CA:You are welcome.,life jacket,notice,demonstration,pulling,CA:Excuse me,madam.What would you like to drink?We have coffee,water,_,and Chinese tea.M:Nothing right now.Thank you.But could you please give me a medication for airsickness4?Im not feeling well.CA:Okay,Ill get something

16、for you right away.Here are some motion sickness medication5 and a cup of water.Also,this cool towel might help you feel better.M:Thank you very much.Youre really helpful.CA:My pleasure.Youd better have a _ and sit still for a while.Youll be feeling better soon.M:Yes,I think so,too.But could you ple

17、ase get an _ bag for me?Im afraid I might be sick.CA:You can find one in the pocket of the seat in front of you.M:Oh yes,here it is.CA:If you need any more help,please _ to ask me.M:Fine.Thank you again.,orange juice,rest,airsickness,feel free,M:Excuse me,Im really annoyed6 at landing at an _.Why ca

18、nt we land at Harbin Taiping International Airport?Ill have an important meeting tomorrow and my business partners are meeting me there.CA:We are extremely sorry for this unexpectedness7.We have just been informed that we can do nothing about it.M:Oh,thats too bad!If I cant go there on time,Ill be v

19、ery _.CA:Im sorry for that.Please dont worry.Your partners will be informed of the situation at the airport.M:Could you tell me something more about the _ in Harbin?CA:Of course.The captain told me that the runway8 has been _ about 3 inches of snow,and its impossible for the plane to land.So the air

20、port has been closed.,alternate airport,regretful,weather,covered with,M:When and where will we land?CA:Well be landing at Dalian International Airport in about 45 minutes.M:Then how long will we stay at this airport?CA:Its hard to say.Well have to wait until the weather in Harbin has improved.There

21、 is a possibility that our plane will have to stay _ at this airport.M:Who will arrange our accommodation here?CA:Dont worry.All passengers will be accommodated by our airline.Please follow our ground staffs instructions when you disembark9.M:OK.Thank you for answering my questions.Hope the weather

22、in Harbin gets better soon.,overnight,.Oral practice.Read the dialogues and discuss with your partner about the following questions.,1.If a passenger asks you how to inflate the life jacket or life vest,what should you do?2.If a passenger has airsickness,what can you do for him?3.How do you explain

23、to the passengers when the plane has to land at an alternate airport due to the bad weather?,.Work in pairs.In all emergencies,cabin crew must give clear instructions,calm the passengers and act quickly.Work in pairs and discuss what would you say to the passengers during the emergency situations.,S

24、ituation 1:A worried passenger whose wife has just fainted(不省人事的，昏厥的).Situation 2:A pregnant woman experiencing contractions(宫缩).Situation 3:A young boy is running on the aisle.Situation 4:A loud and noisy group is not taking the emergency instructions seriously.,First-Aid KitThe first-aid kit is us

25、ed in situations when the injured passengers or crew members need emergency treatment to stop bleeding,bandage a cut and fix a limb.A well-stocked first-aid kit,kept within easy reach,is a necessary in the flight.Having supplies gathered ahead of time will help you handle an emergency at a moments n

26、otice.The flowing items are included in the first-aid kit.,Text 1,Triangular BandageThe triangular bandage takes up little space in a first-aid kitthe bandage,when wrapped in its package,is only about 3-inch-square.It can be used to sling an arm,wrap around a wrist injury and an injured head.Safety

27、PinSafety pins are used primarily to hold and secure bandages.PBT Elastic BandageGauze rolls come in various lengths and sizes and can be wrapped around any wounds,and can also be used to hold a gauze pad in place.ScissorsScissors are very useful for cutting gauze pads,for cutting adhesive tape,shoe

28、laces,clothing and just about anything you can think of in an emergencyscissors are a must.,TourniquetTourniquets are tight bands used to control bleeding by completely stopping the blood flow to a wound.Tourniquets work only on arm and leg injuries.Tourniquets are usually reserved for the worst ble

29、eding to keep the victim from developing shock.Alcohol Pad/FilmAlcohol pads,as the disinfectant for INTACT skin or inanimate objects,can be used to clean the area around(not inside)a wound.Band-AidThe band-aids are the most common bandages to first-aid kits,used for any small wounds on a flat surfac

30、e.,Learn the words and expressions in the box and then complete the sentences with them.Change the form if necessary.,woundintactslingahead oftightvictimflexibletake up,1.Blood started out of his _.2.What a miracle!The infant who was rescued from underneath was _!3.The whole of my time is _ with tri

31、fles(琐事).4.What should you do if you think you have been a _ of fraud(欺诈，诈骗)?5.The wound should not be tied too _ to avoid blood circulation(血液循环).6.If you need an extension(延期),please tell me _ time.7.Leather(皮革)and rubber(纤维)are _,glass and iron are not.8.They _ up the boxes from the cellar(地窖).,w

32、ound,intact,taken up,victim,tight,ahead,flexible,sling,Read the text and choose the best answer.,1.We can use _ to hold and secure bandages.A.Safety pins.B.Tourniquets.C.Alcohol pads.D.Band-aids.2.Triangular bandages can be supplied to injuries in _.A.armB.wristC.headD.A,B and C3.Which item can be u

33、sed to all wounds?A.Safety pins.B.PBT Elastic bandages.C.Alcohol pads.D.Triangular bandages.,A,D,B,It is very important for cabin attendants to have training about first aid.Do you know anything else about first aid?Talk with your partner and then write a passage.,Text 2,TurbulenceIf you have been o

34、n a plane,the odds1 are that youve experienced2 some turbulence.Turbulence is that bumpy3,choppy4 sensation5 you feel as the plane hits a rough6 air pocket7.Turbulence can range from8 slight to severer9 bouncing10,pitching11 and rolling12.Even mild turbulence can shift13 objects in the overhead lock

35、ers and send drinks flying off tray tables.Severe turbulence can make walking difficult and send loose14 items flying about the cabin.You can be assured15 that the plane is built to withstand16 these conditions.However,severe turbulence can result in17 injuries.,Here are some strategies18 to protect

36、 passengers from the effects of turbulence:Always wear your seat belt when seated;Hold on19 the seat backs or overhead lockers when walking in the cabin;Listen to all safety announcements carefully and follow cabin attendants instructions;Remain calm if turbulence occurs20;Be careful when opening th

37、e overhead lockers flowing turbulence.,Read the text again and answer the flowing questions.,1.What is turbulence?_2.What kind of effects can be caused by turbulence?_3.What can passengers do to protect themselves from turbulence?_,Turbulence is the bumpy and choppy sensation you feel as the plane h

38、its a rough air pocket which can range from slight to severer bouncing,pitching and rolling.,It can shift objects in the overhead lockers and send drinks flying off tray tables.Severe turbulence can make walking difficult and send loose items flying about the cabin.,Wear the seat belt,hold on the se

39、at backs or overhead lockers when walking,listen to the safety announcements carefully and follow cabin attendants instructions,remain calm,and be careful when opening the overhead lockers.,Work in pairs.Do you know any other strategies to protect passengers from turbulence except the content mentioned in the text?Talk with your partner and then state your conclusion to the class.,