14 沃尔玛 山姆会员店管理层结构.docx

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1、Club Management Structure会员店管理层结构Club Management Structure会员店管理层结构Overview 概述：It is expected that SAMS Club International Operations will triple our sales over the next 5 years. In order to prepare ourselves for this growth we must have a consistent Management Structure that is supported by Training

2、 and Developmental Programs.希望在以后的5年中山姆会员店国际部的销售额达到目前水平的三倍。为此，我们必须有一个由 培训和发展计划所支持的稳定的管理层结构。The objectives of establishing a consistent management structure are important, and require the understanding, execution, and support of our Country Managers and Directors of Operations to be successful.建立一个稳定

3、的管理层结构的目标是重要的，而且要求本国总裁和营运总监深刻理解，贯彻执行和支持这个目标，以取得目标实施的成功。The benefits of the new Management Structure are:新管理层结构的优点是：口 Implement a consistent management structure in all countries and support it with on-going jobspecific training programs.在所有国家中建立稳定的管理层结构并辅以现行的具体岗位培训计划。口 Develop consistent job descrip

4、tions and define responsibilities for each management position in the club.统一定岗，并确定会员店每个管理职位的职责。口 Establish a clearly defined career path for Assistant Managers.建立明确的副总晋升路径。口 Assistant Managers will be better prepared to become General Managers.副总经理要做好充分准备以成为总经理。口 Develop Management Partners who are

5、 specialists, not generalists.发展专家型的管理人才。口 Assistant Managers will move to the next level when they have proven to be ready for moreJob Descriptions 岗位职责Complete Job Descriptions for each management position are enclosed in the area specific sections of this manual.在本手册的这一部份完整地介绍了每个管理职位的岗位职责。Managem

6、ent structure Template：管理层结构模式：The management structure consists of a “stair step” progression, supported at each level with job specific training programs (see next page).该管理层结构呈“阶梯式”结构，每一级都有岗位培训计划(见下页)。SAMS Club International Club Management Structure 山姆会员店国际部管理层结构unciib ManagementSuccession Steps

7、:我结构rTariGhaiidisjjMKI Building Market Share扩大市场份额Maximizing SalesThrough ItemMerchandising通过商品推销提高销售Operating toImprove Sales &Profit提高销售及利润契坦Walton Institute沃尔顿学院EffectiveReceivingPractices有效的收货实践LeadershipFoundations领导基础Training Classes uo support Assistant Manager Success 培训课程：支持副 总圆满完成任务 Note：

8、In clubs with over S60 million in annual salesP there will be two Merchandise Managers注=年销4员J超过6千万美元的山姆会 Z有2名商品经理中Club Management Structure会员店管理层结构Management Structure Template Cont d：管理层结构模式（续）：key Points 要点：口 After completing the MIT program, an assistant manager will be promoted to Receiving Mana

9、ger. They will remain in this position until they have demonstrated the necessary knowledge and leadership abilities to be promoted to the next level in the career path （Operations Manager）. All promotion decisions will be by the club GM and the Director of Operations.完成了 MIT计划之后，见习管理人员就可提升为收货部经理。在他

10、们证明掌握了必要的知识和具 备了更高一级的领导才能之后就可晋升为（营运副总），所有晋升都是由会员店总经理和营运总 监决定的。口 When you have a position open to fill, you should not necessarily promote candidates available from just within the club, but within the region or country.在安排空缺岗位时，不一定非要在本会员店中选拔，可在本地区或本国中进行选拔。口 Example: If you have a Marketing Manager p

11、osition open to fill, you should evaluate all current Operations Managers and offer the position to the manager who is the best performer, even if it requires they transfer to another city.例如：如果要填补一个市场部副总的职位，就应该对所有在职的营运副总进行考核，把最佳人选 提拔到营销市场部副总职位上，即使需要把他们调到另一城市也是如此。口 It is important to use extreme dis

12、cipline and follow the structure 100% - success demands consistency in Assistant Managers7 experience in every position and level of development.必须严格地百分这百地遵守该结构的要求。这个计划的成果有赖于副总经理认真走过发展的每一 个职位和阶段口 Any time an Assistant Manager has been selected for a position that requires “skipping” a position or le

13、vel of development （i.e. promoting from Receiving Manager to Marketing Manager）, approval must be given from the Country Operations Directors and the Human Resource Director.当需要“跳级”提拔一个副经理（即，从收货副总到市场部副总），无论何时都必须得到本国营 运总监和人力资源部总监的批准方可。口 Clubs with annual volume over $60 million will be authorized for

14、 2 Merchandise Managers （Food and General Merchandise） 年销售额在6000万美元的会员店允许有2个商品副 （食品部和非食品部副总）。口 The Fresh Department Assistant Manager will report to the Merchandise Manager （see Fresh Department structure, next page）.鲜食部副总向商品副总报告（参阅下页的鲜食部结构）。Each club should have an hourly support team member that c

15、an assist in the absence of management. (Details on the responsibilities of this position will be available later.)每个会员店都应该有管理人员不在时能协助管理的非管理层同事。(以后会介绍有关该职位职责的详 情)。Fresh Department Structure 鲜食部结构MerchandiseManager商品副总Fresh departmentassistant Manager鲜食部副总Note:Clubs with volume over $100,000 a week i

16、n Meat and $25,000 a week in Bakery will have one Meat and one Bakery Fresh Department Assistant Manager注:每周肉类销售额在100,00（美元以上和面包部 销售额在25,000美元以上，含分别有一个肉 类和一个面包部门Team LeaderMeat部门经理肉类Team LeaderBakery部门经理面包房Team Leaderproduce部门经理果蔬aTTAchMENt AAssistant Manager Assessment附件A副糠评估表Name 姓名SS# 工号#Yrs. Wit

17、h Company 在公司 服务年数Current Club# 目前的会 员店号Areas of Experience 工作部门Last Eval. Rating 最后一次评 估情况Performance Coachings 指导情况Recommended Asst. Mgr. Position 推荐的副总职位SAM S Club International山姆会员店国际部Club Management Structure会员店管理层结构SAMS Club International山姆会员店国际部Membership/Marketing Area 畲籍瓣市埸SAMS Club Interna

18、tional山姆会员店国际部Operations Area 营运部SAMS Club International山姆会员店国际部Receiving Area 收货部SAMS Club International山姆会员店国际部Merchandise Area 商品区Club with under $60 Million Annual Sales Volume年营业额超过6千万美元的会员店SAMS Club International山姆会员店国际部Merchandise Area 商品区Club with over $60 Million Annual Sales Volume年销售额超过6千

19、万美元的会员店assistant MANAGERof Merchandising(GENERAL MERCHANDISE)商品副总(非食品)TeamLeaderMeatDept.肉类部主，管TeamLeaderHardlines非食品部经理TeamLeaderCenter销售区经理FloorAssociates楼面员工FloorAssociates楼面员工BakeryAssociates面包房员工ProduceAssociates果蔬部员工MeatDept.Associates肉类部员工SupervisorDeli熟食员工FloorAssociates楼面员工FloorAssociates楼面员工