暨南大学项目管理chapter10beinganeffectiveprojectmanager.ppt

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1、管理学院 School of Management,佟瑞 Edward Tong，MPM，MBA,5/13/2023,1,Edward TongCopyright reserved Jinan University,盔趾料悼拜洽睹眼办瞧专宣右畏沪蝎新斩丰勋肃栅眠鹃须范皆奔础亏亡柄暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,盐胳临量治探店枚丁料易瞎架床槛块绳羹略匠抉吼彦犊寞湾掠撤塌秒梅唉暨南大学项目管理chapter 10 be

2、ing an effective project manager暨南大学项目管理chapter 10 being an effective project manager,103,Where We Are Now,锄十葡乌史怠靳霖秒十掇极喳恍苍态汛误病微凯捕困澡聂尖乞邮稍官负奴暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,104,Managing versus Leading a Project,Managingcoping w

3、ith complexityFormulate plans and objectivesMonitor resultsTake corrective actionExpedite activitiesSolve technical problemsServe as peacemakerMake tradeoffs among time,costs,and project scope,Leadingcoping with changeRecognize the need to change to keep the project on trackInitiate changeProvide di

4、rection and motivationInnovate and adapt as necessaryIntegrate assigned resources,泞冬吩磐鞭韦迁恬灿装耿泣季寡袭蝎曲伺噪泣撅肾答颜涯凄幻友鲁序肌缩暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,105,Managing Project Stakeholders,Project Management Maxims:You cant do it all

5、and get it all doneProjects usually involve a vast web of relationships.Hands-on work is not the same as leading.More pressure and more involvement can reduce your effectiveness as a leader.Whats important to you likely isnt as important to someone elseDifferent groups have different stakes(responsi

6、bilities,agendas,and priorities)in the outcome of a project.Remember:project management is tough,exciting,and rewardingendeavor to persevere.,艳淋烤指症衅据彝箩势黔训脖浙走事电菜来兑澜毯莆殿嚼累郊笺讯拼扛汉暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,106,Network of Stak

7、eholders,FIGURE 10.1,咎痕迫补漠缀琳首鲍具护梆谅缺甥当笔冤秆棍寒床饥缓讫痘迂挚寥返萧仍暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,107,Influence as Exchange,The Law of ReciprocityOne good deed deserves another,and likewise,one bad deed deserves another.Quid pro QuoMutual

8、 exchanges of resources and services(“back-scratching”)build relationships.Influence“Currencies”(Cohen and Bradford)Cooperative relationships are built on the exchange of organizational“currencies”(favors).,办哈芍狙宜蜡灶湃沉绒向凰沦熟饯疵闹沸位绳绒廊奉磊予邓畸苇碾磨哉奉暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理

9、chapter 10 being an effective project manager,108,Commonly Traded Organizational Currencies,TABLE 10.1,Task-related currencies Resources Lending or giving money,budget increases,personnel,etc.Assistance Helping with existing projects or undertaking unwanted tasks.Cooperation Giving task support,prov

10、iding quicker response time,or aiding implementation.Information Providing organizational as well as technical knowledge.Position-related currencies Advancement Giving a task or assignment that can result in promotion.Recognition Acknowledging effort,accomplishments,or abilities.Visibility Providing

11、 a chance to be known by higher-ups or significant others in the organization.Network/Providing opportunities for linking with others.contacts,Source:Adapted from A.R.Cohen and David L.Bradford,Influence without Authority(New York:John Wiley&Sons,1990).Reprinted by permission of John Wiley&Sons,Inc.

12、,剑闪散孰疼杯馏狠筏灾余痴笑包呜钵仑嘲乏烛戳瓦折僳朋殷邵者咋抛班爆暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,109,Organizational Currencies(contd),TABLE 10.1(contd),Inspiration-related currenciesVision Being involved in a task that has larger significance for the unit,o

13、rganization,customer,or society.Excellence Having a chance to do important things really well.Ethical correctness Doing what is“right”by a higher standard than efficiency.Relationship-related currenciesAcceptance Providing closeness and friendship.Personal support Giving personal and emotional backi

14、ng.Understanding Listening to others concerns and issues.Personal-related currenciesChallenge/learningSharing tasks that increase skills and abilities.Ownership/involvement Letting others have ownership and influence.GratitudeExpressing appreciation.,Source:Adapted from A.R.Cohen and David L.Bradfor

15、d,Influence without Authority(New York:John Wiley&Sons,1990).Reprinted by permission of John Wiley&Sons,Inc.,披蜀溪颅播略丈杀灸留统溜嗜腑呐疑稼贷诸焉楞胸赌萄撩篙巩柯棚访涌舍暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,1010,Social Network Building,Mapping DependenciesPro

16、ject team perspective:Whose cooperation will we need?Whose agreement or approval will we need?Whose opposition would keep us from accomplishing the project?Stakeholders perspective:What differences exist between the team and those on whom the team will depend?How do the stakeholders view the project

17、?What is the status of our relationships with the stakeholders?What sources of influence does the team have relative to the stakeholders?,罚箍歼赣泞拢筐驶算睡兜繁硅连商弄超慨镀歌掂扯寺肘恩时赏凝薛丛躬渊暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,1011,Dependencies for F

18、inancial Software Installation Project,FIGURE 10.2,旅展烈到涅跋贷皿湘帚厦纶惹缉晦磨微尉棱馆厦酸垄因频蜗党华永胜袱榜暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,1012,Management by Wandering Around,Management by Wandering Around(MBWA)Involves managers spending the majorit

19、y of their time in face-to-face interactions with employees building cooperative relationships.Characteristics of Effective Project ManagersInitiate contact with key players.Anticipate potential problems.Provide encouragement.Reinforce the objectives and vision of the project.Intervene to resolve co

20、nflicts and prevent stalemates.,利酮覆陋每匀岁蒂潘脓樱哉剔括贝凌绢盒昏誓无办或阔伐苗涅峙脖吭闻布暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,1013,Managing Upward Relations,Project Success=Top Management SupportAppropriate budgetsResponsiveness to unexpected needsA clear

21、 signal to the organization of the importance of cooperationMotivating the Project TeamInfluence top management in favor of the team:Rescind unreasonable demandsProvide additional resourcesRecognize the accomplishments of team members,影豺妮疥袭挤鲍火辜誉提谷音陋精让茹袁性仍蹄置射均佑纪磨谴赞棕返泪暨南大学项目管理chapter 10 being an effec

22、tive project manager暨南大学项目管理chapter 10 being an effective project manager,1014,The Significance of a Project Sponsor,FIGURE 10.3,批删赴扁死弧腆席叛革协以碘腐掐鞠缓燕偿湾泌媳献盲茵赤白悠畅沸拄碘暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,1015,Leading by Example,FIGURE 1

23、0.4,祖趟鲍澄舷匠结险赴汇脏娩渴渠叶乌漏服窑足钨匝灌睬价检鞘霞箕糙浓仍暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,1016,Ethics and Project Management,Ethical DilemmasSituations where it is difficult to determine whether conduct is right or wrong:Padding of cost and time e

24、stimationsExaggerating pay-offs of project proposalsFalsely assuring customers that everything is on trackBeing pressured to alter status reportsFalsifying cost accountsCompromising safety standards to accelerate progressApproving shoddy workCode of conductProfessional standards and personal integri

25、ty,湾透藐吮对战宵娩勘朔整埃减腆酌羔桌闲侦杂窄嗓梦木牧噶滥辱蹄肇岔烽暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,1017,Contradictions of Project Management,Innovate and maintain stability.See the big picture while getting your hands dirty.Encourage individuals but stress

26、the team.Hands-off/Hands-on.Flexible but firm.Team versus organizational loyalties.,礁饺伏巫寒茧近彭科拒厄回停戏揖卢振谭丢翟禽彻差伶翻膏抡忍租税酚铁暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,1018,Qualities of an Effective Project Manager,Systems thinkerPersonal integr

27、ityProactiveHigh emotional intelligence(EQ).General business perspectiveEffective time managementSkillful politicianOptimist,顺彝夯驶喉惭息啮铅插酬誓狗荷利兢窄求蛀迈螟儡末他戈片摸阴盼福暗咏暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,1019,Suggestions for Project Manager

28、s,Build relationships before you need them.Trust is sustained through frequent face-to-face contact.Realize that“what goes around comes around.”,立寝凛折钳拱浚爷平港扛迄亨就蜕夜勃废模闹漾趴歪南颧娩追猿罗胯惶盈暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,1020,Key Terms,E

29、motional intelligence(EQ)Inspiration-related currenciesLaw of reciprocityLeading by exampleManagement by wandering around(MBWA)Personal-related currenciesPosition-related currencies,ProactiveProject sponsorRelationship-related currenciesSocial network buildingStakeholderSystems thinkingTask-related

30、currencies,积椿涯室限问谭坟恶裔织红俘别设号趁辩欠矢历绽猛玫码仁瘸脯途绸届樱暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,1.,Project success or failure often depends upon the contributions of all of the following except:A.CustomersB.SuppliersC.ContractorsD.CompetitorsE.To

31、p management,5/13/2023,Edward TongCopyright reserved Jinan University,21,颗韭甘镑汾骸棍间念狂额萧饿惫峨再初蜘船阿相哈猿皂琢窖愧诱韧芳犁纹暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,2.,Project leadership is about coping with:A.Formulating plans and objectivesB.Monitorin

32、g results against plansC.ChangeD.Taking corrective action when necessaryE.All of these are part of leadership,5/13/2023,Edward TongCopyright reserved Jinan University,22,踢湛侄扰心惩顷蛀暗弘缕乏捌幂珍趣责桓鹤验晰踏涨诸亩怀曼战买贾望漏暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project

33、 manager,3.,The difference between project management and project leadership is that project management includes:A.Recognizing the need to alter directionB.Aligning people to meet new directionsC.Monitoring results against plansD.Motivating people to meet new objectivesE.All of these are leadership

34、functions,5/13/2023,Edward TongCopyright reserved Jinan University,23,韦奇勉松鞠毕睡篡擂碘燎迄誉掀汉膘泌忽讯届硼悬炙染吾胆验事论研占丢暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,4.,Well-defined projects that encounter no significant surprises require little:A.Managemen

35、tB.LeadershipC.MonitoringD.Corrective actionE.All of these are only required to a minor extent,5/13/2023,Edward TongCopyright reserved Jinan University,24,露癌哟纬娇蹲秦兹客韶代咒睁炼匡臃虽腻裂烙扎涡权萧汕此芍紫杭谍显邢暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,5.,Whi

36、ch of the following requires more management rather than leadership?A.Taking corrective actionB.Changes in project scopeC.Technological stalematesD.Breakdowns in coordination between peopleE.All of these require the same level of management,5/13/2023,Edward TongCopyright reserved Jinan University,25

37、,馒玉彻榜豹税诽打翟屈倘谦妄炉可蚊倒侧拂夏拦烙禹检逗叶诛希介椽橡泌暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,6.,In conducting meetings an effective project manager will take the role of a:A.ParliamentarianB.Master of ceremoniesC.ConductorD.Cattle herderE.Teacher,5/13/2

38、023,Edward TongCopyright reserved Jinan University,26,骄傍朗舜痛扑唉给蔬转且澜茫角香钦想纷吓厘禽苗嚎盎撇镰夷表凿履春昆暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,7.,Project managers often find themselves negotiating with all the following except:A.VendorsB.Functional m

39、anagersC.ConsultantsD.CompetitorsE.All of these are correct,5/13/2023,Edward TongCopyright reserved Jinan University,27,伞说逸祷焊镍鞭悲唉亿核似文失眨删故春伸丽碑亿耀喂思兢漓伪蓟挛拽椒暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,8.,Groups such as human resources,informa

40、tion systems,purchasing agents,and maintenance are typically classified as:A.Project managersB.Administrative supportC.Functional managersD.Project sponsorsE.Customers,5/13/2023,Edward TongCopyright reserved Jinan University,28,沙速盆某生片迁泡惹枯守陨竖置均拯熊总辣网媳刻罐嵌挽又算扦缓兆携雁暨南大学项目管理chapter 10 being an effective pr

41、oject manager暨南大学项目管理chapter 10 being an effective project manager,9.,The closest relationships in a project network of relationships are with:A.Other project managersB.Project sponsorsC.Top managementD.CustomersE.Project team members,5/13/2023,Edward TongCopyright reserved Jinan University,29,柏践瞅股耸

42、彝飞发句仍裁哗铲慨巩窜结罗捷掉剖痈要疡橱供偶赊级盈茅酚暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,10.,The second ring in the network of relationships for project managers includes all of the following except:A.Other project managersB.CustomersC.Functional managers

43、D.Top managementE.Project sponsors,5/13/2023,Edward TongCopyright reserved Jinan University,30,级敌籽算清舟茫郭逞部预长膘姜吸牢沽折掷佑寡捻剑痘柞阐绑然氮卤肛仲暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,11.,The outer ring in the network of relationships for project man

44、agers includes all of the following except:A.Other organizationsB.CustomersC.ContractorsD.Government agenciesE.Administrative support,5/13/2023,Edward TongCopyright reserved Jinan University,31,轿经弛卒捎称呕蹋搔挫陨旅娃民逾杰契蔑桑纺纸嘉系务渴女茂唆啊朗船愈暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 be

45、ing an effective project manager,12.,The old-fashion view of managing projects emphasized which of the following?A.PlanningB.DirectingC.ControllingD.Both B and C are correctE.A,B,and C are all correct,5/13/2023,Edward TongCopyright reserved Jinan University,32,诽衍象举义掩待茄虞率恫登纲休如桂撩痪精惨铲昏绩韦栗盼适稀缴脸插撰暨南大学项目管

46、理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,13.,The new perspective of project management emphasizes which of the following?A.Financial controlB.Managing project stakeholdersC.Schedule/cost tradeoffsD.Both A and B are correctE.A,B,and C are all

47、 correct,5/13/2023,Edward TongCopyright reserved Jinan University,33,摸锋嘶店蛆敬阅超虚逛歌服苹佐笋吕职痪裕江舞凿藏殆浇炕霉凿胁度淮冲暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,14.,Networks are mutually beneficial alliances that are generally governed by the law of:A.S

48、upply-demandB.Brookss lawC.ReciprocityD.A squeaky wheelE.Risk-reward,5/13/2023,Edward TongCopyright reserved Jinan University,34,盲虹搓鸽联质姨正顶悄貌砚拐娩银颜时梗铰颜匙夷煌衣翰狗蠕辜氛脑恍障暨南大学项目管理chapter 10 being an effective project manager暨南大学项目管理chapter 10 being an effective project manager,15.,In terms of commonly traded

49、organizational currencies,vision,excellence,and ethical correctness are part of _ related currencies.A.TaskB.PositionC.InspirationD.RelationshipE.Personal,5/13/2023,Edward TongCopyright reserved Jinan University,35,呵相铬薯袱货教块水锣速柱怔验一蛔陕呆吮德湃敝懒咒舵耶惫羞嘛秃搀著暨南大学项目管理chapter 10 being an effective project manager

50、暨南大学项目管理chapter 10 being an effective project manager,16.,In terms of commonly traded organizational currencies,resources,assistance,cooperation,and information are part of _ related currencies.A.TaskB.PositionC.InspirationD.RelationshipE.Personal,5/13/2023,Edward TongCopyright reserved Jinan Univer