通信专业英文实习报告.doc

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1、INTERNSHIP REPORTONPAKISTAN TELECOMMUNICATION COMPNAY LIMITEDSubmitted To:Director (IMS)Prof. AMMAN ULLAH AWANSubmitted By:ASIF ULLAH KHANROLL NO: 789BBA-ITSession (2006-2010)INSTITUTE OF MANAGEMENT SCIENCES, UNIVERSITY OF SCIENCE AND TECHNOLOGY BANNUINTERNSHIP REPORTONPAKISTAN TELECOMMUNICATION COM

2、PNAY LIMITED Submitted To:Director (IMS)Prof AMMAN ULLAH AWANSubmitted By:FAHAD SHAH ZEB ROLL NO: 789BBA-ITSession (2006-2010)INTERNSHIP REPORT SUBITTED TO THE DIRECTOR, INSTITUTE OF MANAGEMENT SCIENCES, IN PARTIAL FULFILLMENT OF THE REQUIRMENTS FOR THE DEGREE OF BACHLOR IN BUSINESS ADMINISTRATOR IN

3、 INFORMATION TECHNOLOGY INSTITUTE OF MANAGEMENT SCIENCES, UNIVERSITY OF SCIENCE AND TECHNOLOGY BANNUINTERNSHIP REPORTONPAKISTAN TELE COMMUNICATION LIMITED (PTCL)External Examiner: Sign:_Name: _DIRECTOR:Sign:_Name: Prof AMMAN ULLAH AWANSupervisor:Sign:_Name: AFTAB KHANStudent:Sign:_Name: FAHAD SHAH Z

4、EB Start with the name ofMost Merciful and Graceful. DEDIACATIONI DedicateMy this effortsTo my loving Parents, Friends andEspecially My younger BrotherMuhammad Nasir Shoaib Khan(LAN technician in ETISALAT)WhoseInspired me to haveA Long life Love to Education.ACKNOWLEGMENTI am very much thankful to t

5、he whole staff of PTCL Head Quarter Islamabad specially the officers who guided me, very well cooperate me and had very good behavior with me. The above said officers are GM (IT&IO) Liaqat Asghar Ali Najmi, IT Manager Rizwan Ashraf and Manager of IT Assets Abbass awan.At the end and vrery much impor

6、tantly I am very thank ful to my respected Mr. Haji Aman Awan coordinator, Sir Aftab, Sir Zubir khan & sir Majid Ali Shah of IMS Universty of science & technology Bannu for valuable guidance & all type of Coopration in Complition of our report.FAHAD SHAH ZEB BBA-IT (2006-2010)PREFACEEight weeks inte

7、rnship is the necessary requirements for the completion of Bachelors Degree. For this purpose each students of Business Administration in Information Technology has to go in any Organization for two months require practical work Experience after having the knowledge of theory. I have completed my in

8、tern ship program in PTCL Head Quarter Islamabad. I completed my internship under the supervision of GM (IT & IO) Liaqat Asghar Ali Najmi and other officers of IT Department. I have completed my internship from 15/06/2010 to 16/09/2010, with full cooperation of General Manager and staff of IT dept P

9、TCL Head Quarter Islamabad. I availed a full opportunity about all the information and knowledge of PTCL. This organization playing a very important role regarding providing Communication to the Public to make Their Lives Peaceful and comfortable. FAHAD SHAHZEB BBA-IT (2006-2010) Executive SummeryFr

10、om the beginnings of Posts & Telegraph Department in 1947 and establishment of Pakistan Telephone & Telegraph Department in 1962, PTCL has been a major player in telecommunication in Pakistan. Despite having established a network of enormous size, PTCL workings and policies have attracted regular cr

11、iticism from other smaller operators and the civil society of Pakistan.Pakistan Telecommunication Corporation (PTC) took over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991. The Government of Pakistan sold 26% shares an

12、d control of the company to Etisalat in 2006. The Government of Pakistan retained 62% of the shares while the general public holds the remaining 12%.PTCL EVO is Pakistans fastest 3G Wireless Broadband internet which offers its customers “superior 3G internet experience”. With flexibility to roam fre

13、ely like never before, in 99 cities Nationwide, Evo Wireless Broadband is enabling the wireless broadband revolution in Pakistan in its true sense.So whether you are Going on a field trip, business trip or a family reunion downloading a song, an image rich presentation or the latest episode of your

14、favorite tv show with PTCL EVO, we let you spend less time waiting and more time working and visiting your favorite web sites, anywhere anytime you want. Just plug and play or work at home, in the office or anywhere in between with the unsurpassed & amazing speed of up to 3.1Mbps, backed by the coun

15、trys largest Wireless service provider; experience the evolution of broadband revolution at its best.Chapter 11.1 What is the purpose of internship?Internship is the capstone experience that provides students with hands-on, real-world experience in a work setting. Ideally, internship will enable int

16、erns to: (a) integrate and use their knowledge and skills from the classroom, (b) discover where further competence is needed, (c) take steps to gain that competence under educational supervision, and (d) become better acquainted with the types of work settings in which such competence can be applie

17、d. 1.2 What types of work can internee do at a site?Internship prepares students for a professional career related to the major, therefore it is important that interns get “hands-on” experiences similar to the experiences of paid professionals at the site. Interns should not perform the duties of cl

18、erical or support staff. Also, interns should not be considered “substitutes” to fill in for employees who are absent from work. This is an applied educational experience, therefore it should be carefully structured to provide the greatest educational benefit to the intern. 1.3 What is required of t

19、he internee?Interns are expected to exhibit professionalism at all times during the internship experience. This professionalism should be evident in their interactions with clients, co-workers, and supervisors. Interns are expected to apply their knowledge, skills, and abilities in the performance o

20、f all duties, to behave ethically, and to follow all rules and policies of the site. Internship is a requirement for graduation. Chapter 2 OVERVIEW OF THE ORGANIZATION2.1 History of PTCLFrom the beginnings of Posts & Telegraph Department in 1947 and establishment of Pakistan Telephone & Telegraph De

21、partment in 1962, PTCL has been a major player in telecommunication in Pakistan. Despite having established a network of enormous size, PTCL workings and policies have attracted regular criticism from other smaller operators and the civil society of Pakistan.Pakistan Telecommunication Corporation (P

22、TC) took over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991. This coincided with the Governments competitive policy, encouraging private sector participation and resulting in award of licenses for cellular, card-operat

23、ed pay-phones, paging and, lately, data communication services.Pursuing a progressive policy, the Government in 1991, announced its plans to privatize PTCL, and in 1994 issued six million vouchers exchangeable into 600 million shares of the would-be PTCL in two separate placements. Each had a par va

24、lue of Rs. 10 per share. These vouchers were converted into PTCL shares in mid-1996.In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly over basic telephony in the country. The provisions of the Ordinance were lent permanence in October 1996 through Paki

25、stan Telecommunication (Reorganization) Act. The same year, Pakistan Telecommunication Company Limited was formed and listed on all stock exchanges of PakistanPTCL launched its mobile and data services subsidiaries in 2001 by the name of Ufone and PakNet respectively. None of the brands made it to t

26、he top slots in the respective competitions. Lately, however, Ufone had increased its market share in the cellular sector. The PakNet brand has effectively dissolved over the period of time. Recent DSL services launched by PTCL reflects this by the introduction of a new brand name and operation of t

27、he service being directly supervised by PTCL.As telecommunication monopolies head towards an imminent end, services and infrastructure providers are set to face even bigger challenges. The post-monopoly era came with Pakistans Liberalization in Telecommunication in January 2003. On the Government le

28、vel, a comprehensive liberalization policy for telecoms sector is in the offering.In 2005 Government of Pakistan decided to sell 26 percent of this company to some private corporation. There were three participants in the bet for privatization of PTCL. Etisalat, a Dubai based company was able to get

29、 the shares with a large margin in the bet. Governments plan of privatizing the corporation were not welcomed in all circles; countrywide protests and strikes were help by PTCL workers. They disrupted phone lines of institutions like Punjab University Lahore along with public sector institutions wer

30、e also blocked. Military had to take over the management of all the exchanges in the country. They arrested many workers and put them behind bars. The contention between Government and employees ended with a 30% increase in the salaries of workers.2.2 Pakistan Telecommunication Company limited:Pakis

31、tan Telecommunication Company Limited (PTCL) is the largest telecommunication company in Pakistan. This company provides telephony services to the nation and still holds the status of backbone for countrys telecommunication infrastructure despite arrival of a dozen other Telcos including telecom gia

32、nts like Telenor and China Mobile. The company consists of around 2000 telephone exchanges across country providing largest fixed line network. GSM, CDMA and Internet are other resources of PTCL, making it a gigantic organization. The Government of Pakistan sold 26% shares and control of the company

33、 to Etisalat in 2006. The Government of Pakistan retained 62% of the shares while the general public holds the remaining 12%.PTCL is also part of the consortium of three major Submarine communication cable networks: SEA-ME-WE 3, SEA-ME-WE 4 and I-ME-WE. In addition to wire line operations, PTCL also

34、 provides fixed line service through its countrywide CDMA based WLL (Wireless Local Loop) network, under the Vfone brand name. In the cellular segment, the second largest cellular provider in Pakistan, Ufone, is also a wholly owned subsidiary of PTCL.Chapter 3 Structure of Organization Staff Officer

35、Company Secretary 3.1 Organization StructurePresident/ CEOCIOSEVP BZ CentralSEVP BZ SouthSEVP Sp.ProjectsSEVP CommercialSEVPCorporate DevelopmentSEVP Finance (CFO)SEVP HRCTOSEVP IT CIOEVPEVPBZ NorthGMEVP Legal Sr. ManagerEVP PMO ManagerEVP Internal Audit Specialist/AMNon-TechnicalMTNon ManagementTec

36、hnical3.2 IT Department StructureChapter 4SOP: Standing Operating Procedure.4.1Our work Process: We work on SOPs (A Standing Operating Procedure: A set of instructions covering those features of operations which lend themselves to a definite or standardized procedure without loss of effectiveness.)W

37、e prepare the following SOPs.4.2 SOP Information Desktop utilities4.2.1 SOPSOP TitleDesktop utilitiesSOP #SOP Lead TimeSOP Status Approved Under Revision4.2.2 ORIGINATED Prepared by:Fahad shah zeb & Fawad khanOriginating Department:ITOOriginator Head:Names:Signatures4.2.3 Process flow of desktop uti

38、lity The user complaint to the IT service Desk for the following Activities.(1) Window Installation(2) Office 2003-2007 -2010 professional(3) Project 2003-2007 Professional(4) Visio 2007 professional(5) MS Outlook(6) MacAfee(EPO) 3.6.0.574 or later(7) Acrobat Reader(8) WINRARAction item:complaint fo

39、r UtilitiesAction By:UserMethod of communication: Email, Phonehelpdesk.pk051-2283039051-22831103466The IT Service Desk receives the Complaint and sends to IT representative.Action item:Send an IT representativeAction by:IT service DeskMethod of communication:Email, phone,PitzThe IT representative so

40、lve the problem.Action item:solution of problemAction by:IT representative If the problem is not solved by the IT representative then the IT representative Transfer the problem to the IT service Desk. Duration:All the process will be done With in 9:00am to 4:30pm4.3 SOP Information receiving and sol

41、ving complaint 4.3.1 Process flow of receiving and solving complaint:The IT service desk receive complain from user. The user complaint for IT equipments (Desktop, laptop, printer, scanner, Network adaptor) software, antivirus, network issue and media issue.If the issue comes from networking side, t

42、hen the IT service Desk will check that it LAN issue or WAN issue.If it is LAN issue then IT help desk assign it to an IT representative.The IT representative works on it and solves it.IF it is WAN issue then IT helps Desk transfer it to Networking Dept. The team of networking dept detects the probl

43、em and solves it.If it is media issue then the IT help Desk forward it to Transmission dept. the team of transmission dept detect the problem and solve it. If the problem is in IT equipments (Desktop, laptop, printer, scanner, Network adaptor) or Software issue (Ms office 2003- 2007-2010, Ms Visio)

44、or Antivirus issue and Operating system issue (window XP , SP3 or latest ). Then the IT help desk forward it to IT representative. The IT representative solves the problem.4.4 SOP Information for issuance and receiving it equipments4.4.1 Process flow:The user sent request to IT Service desk for the

45、IT equipments (Desktop/laptop/printer/scanner). The IT service desk prepare purchase requisition and forwards the request to Procurement Dept (is the acquisition of appropriate goods and/or services at the best possible total cost of ownership to meet the needs of the purchaser in terms ).The procurement Dept issue a purchase order and forwards the PO to a vendor. Vendor sent the IT equipment (mention in PO) to the IT service desk.Then the IT service disk issue receipt to user.The user signs the receipt and gets the IT equipment.The receipts contain name of the equipment