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1、JOB OVERVIEW职位概述Responsible for managing the hotels training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The Training Manager position impacts on the skills, knowledge and attitudes
2、 of every hotel employee and ensures the availability and use of effective resource.负责管理酒店的培训职能,包括发展合格的部门后备培训师,建立一套酒店培训数据和评估结果系统。培训经理这个职位将对每家酒店员工的知识技能和工作态度起影响作用,并确保酒店拥有和任用高素质的人力资源。At Holiday Inn we want our guests to relax and be themselves which means we need you to: Be you by being natural, profes
3、sional and personable in the way you are with people Get ready by taking notice and using your knowledge so that you are prepared for anything Show you care by being thoughtful in the way you welcome and connect with guests Take action by showing initiative, taking ownership and going the extra mile
4、在假日酒店,我们希望宾客能尽情放松、做回自己,这意味着我们的团队成员要做到: 展现真我:在与他人接触时真实自然、形象专业、积极乐观 时刻准备:注意观察周围的事物,运用自己的知识,做好应对任何事情的准备 体现关爱:对宾客关切周到、热诚欢迎并与他们心意相通 积极行动:积极主动、尽职尽责并且要多做一步DUTIES AND RESPONSIBILITIES工作职责Financial Returns / 财务回报: Design, produce and implement training programs which meet specific departmental needs in conju
5、nction with Department Heads, ensuring that training session plans are structured and that training is effective与部门领导一起设计、制定和执行能够符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性。Attend departmental training session and critique performance 参加部门的培训课程,评估表现。Use IHG benchmarks to monitor success of training programs
6、 and amend your efforts accordingly. E.g.: ESPS, GSTS, achievement of budget, etc.利用洲际酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如CAPS,顾客满意指标(GSI),预算完成情况等。Our people / 员工团队:Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance向员工提供工作指导、咨询,必要时对其进行批评处分,并提供建设性反馈意见以便提高工作绩效Re
7、gularly communicates with staff and maintains good relations定期与员工交流思想,保持良好的员工关系。Guest Experience / 宾客体验:Take action to address these needs in order to exceed their expectations采取行动满足这些需要以达到他们的期望Create a positive hotel image in every interaction with internal and external customers在与每一位酒店或非酒店客人的交往中都应
8、为酒店树立一个良好的形象Adhere to hotel brand standards遵循酒店的品牌标准Responsible Business / 企业责任:Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same熟悉职业保健、安全职责相关政策和程序,以确保所有程序能得以安全地执行,并在职业保健和安全职责方针的指
9、导下确保行为落到实处。Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures注意安全的职责并符合职业、健康、安全等法律政策和法规 ACCOUNTABILITY责任范围Ensure effective training programs are in place for the following:确保在以下方面有效的执行培训计划:Customer Service Training宾客服务培训Technical job specific
10、training (through certification of departmental standards and procedures)技术性职位的专门培训(部门规范程序证书)Fire, Life and Safety Training Selling Skills 消防和生命安全培训销售技巧REQUIRED QUALIFICATION /任职要求 Bachelors degree in Hotel Management or related field.酒店管理,餐饮或相关专业的学士学位。2 years related experience, including managemen
11、t experience, or an equivalent combination of education2年相关工作经历,包括管理经验,或与此相当的教育和相关工作经验结合的背景。I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. 我根据上述内容确认我已经阅读并领会和同意和工作描述要求的标准并据此宣布按章执行。The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.Employee Name (print)Employee Signature Date此职位描述所陈述的只是该项工作的核心内容和主要层面,并非所有职责或资历要求。员工姓名(正楷)员工签名 日期
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