商务英语视听说116单元.docx

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1、商务英语视听说116单元商务英语视听说 Unit 1 Part I Listening and Speaking Task 1 Q1. I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I p

2、ossess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering pho

3、ne calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too. Q2. I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and co

4、ordinating. If something blocks my path, I will look for a solution. I never give up easily. Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3. Interest and career development are two of my criteria in choosing a job. In

5、terest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in. Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal ca

6、reer advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me. Task 2 Is that your wife, Mr. Carter? She is so beautiful. Avoid asking interviewer personal questions or making personal comments. Could you tel

7、l me how much the new job pays? The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them. What about the paid holidays, insurance, and things like that? How much time

8、will it take for me to be promoted here? But in which cities do you have your branches? And where is your company based? It is also unwise to ask about things you should have already known. You are only telling the interviewer that you havent done your homework. Part II Language Focus Name: CaiNing

9、Personality: serious-minded; calm; humorous; easy-going Strengths: the ability to work with all types of people Weakness: perfectionist; impatient Work experience: six years financial industry experience with several companies; two years experience in an investment bank Qualification: graduated from

10、 Peking University in 2001 majoring in accounting; fluent English; bookkeepingand accounting proficiency in English. Reasons for leaving last job: want to find a job that is challenging. Questions about the job: Would I be able to work abroad in one of your overseas branches? Part III Viewing and Sp

11、eaking Video 1 Reasons for joining the company It is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the bestchance to use what he has learned at university. Relevant work experience He was involved in a fact

12、ory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to be transferred to the headoffice in New York or other branch offices around the world? Result of the interview Chen Bo will be notified of the final decision by Friday. Video 2 1. F T F F T 2. 1) Sales Manager

13、 2) Five 3) Brand Manager 4) biscuits 5) Business Administration 6) oral English IV Case Analysis Hint: She is not likely to get the job because she did poorly in the job interview. Things went wrong: 1. Use filler words (“you know”) too many times. 2. Bad-mouth former employer. 3. Inappropriate ans

14、wers to interviewers questions, eg, “I would rather like to establish my own company” 4. Ask inappropriate questions, eg. “Can I take time off for vacation?” 5. Self-conceit “I have no weakness”. 6. Too much emphasis on travel. Scripts Unit 2 Part I Listening and Speaking Task 1 1) I havent seen you

15、 for years. 2) What do you do now? 3) Im in the Research and Development Department. 4) I knew youd do something very challenging and creative. 5) I sometimes stay in the office after work to deal with unfinished tasks. 6) I am still the accountant of that cosmetics company. Task 2 1) personnel mana

16、gement 2) developing markets 3) planning 4) execution 5) sales targets 6) team performance 7) customer base 8)customer satisfaction 9)selecting, developing and managing 10)cost-effective 11)on time 12)of good quality 13) human and material resources 14)training needs 15)continuous improvement Part I

17、I Viewing and Speaking Video 1 1.Caroline Clinton: financial accounts Lucy White: data processing AdaBalck: management accounts 2. Administration; Marketing; Engineering; Project Preparation; Accounting Video 2 1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Rela

18、tions Manager 2. Names Likes Dislikes Jerome making a lot more money; having lots of independence in doing things feeling tired sometimes Robin having been to a lot of places too much traveling; having very little time to spend with his family Colin good salary and benefits noisy work environment; s

19、eldom having the opportunity to go out Frank new challenges; a lot of experience Janet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and baby Unit 3 Part I Warm-up 1) ensure smooth business communication 2) the purpose of you

20、r call 3) all the documents youll need 4) schedule a specific time 5) all distractions. 6) confirm that you have understood each point. 7) interruptions. 8) strong accent. 9) you sound polite and agreeable. 10) the optional choice method, 11) lengthy calls. 12) smile while you are talking. Part II L

21、istening and Speaking Task 1 F F TT F T F F Task 2 Leaving a message Message Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. Its urgent. Taken by: Roy Part III Viewing & Spe

22、aking Video 1 1. F F T T F 2. Message 1) Will you tell him that weve just received your sample of the new assembly coffee table and are quite happy with it? Message 2) Please tell Mr. Matthews were quite happy with the quality and design of the table, but the price is too high. We need some negotiat

23、ion on it. Message 3) Please inform Mr. Matthews that I wont be able to get to your company early on Saturday because of the rail strike. I probably wont arrive until that afternoon. Video 2 1. 1)A 2)C 3)C 4)C 5)B 6)C 2. 1)“Hold on, please. Ill connect you.” 2)“Im afraid youve dialed the wrong exten

24、sion.” 3)“Oh, sorry to have interrupted you. Can you give me Henry Millers extension, please?” 4)“Im very sorry, I didnt notice that. Ill put you through right now. Please wait a minute.” 5)“Its me againMs. Mandel. Im still having trouble getting through to Henry Miller Can you help?” 6)“Oh, Im terr

25、ibly sorry for the trouble.” Unit4 Task 1 1 Formal *Good afternoon, Id like to call the meeting to order. * First of all, lets discuss 2 Informal *OK, everyone is here *So, why dont we start with 3 Informal * Right, you know why we are here. * Maybe we should do it like this 4 Formal *Welcome to BCG

26、, and to what I am sure will be the beginning of a major new alliance. * Today our purpose is to 5 Informal *Right, lets get down to business * I suggest we deal with that 6 Formal *Well, gentleman, its a pleasure to be here today *Id like to start with Task 2 1) Arrive at the meeting ahead of sched

27、ule. 2) Consider using a tape recorder. 3) Use a consistent format. 4) Follow the agenda. 5) Be concise. 6) List specific outcomes. 7) After the meeting, write a meeting report from your notes. Part II Viewing & Speaking Video 1 F FF T F Video 2 1) To figure out the reason for the sales drop and the

28、 actions to be taken. 2) The salespeople are not very motivated. 3) No, because the sales quotas are pretty high. 4) He proposes to lower the quotas. Unit 5 Part I Listening and Speaking Task 1 C B B C A Task 2 1)daily routine in the office 2)whether the visitor has an appointment or not 3)greet the

29、 visitor 4)the visitors name, title and position 5)apologize and make some suggestions 6)express regret and explain why 7)date, time, name and the firm the visitor works for. 8)considerate and warm 9)keep the visitor fully informed of the situation. Part II Viewing and Speaking Video 1 1)George is t

30、ravelling on business. 2）He will stay for about a week. 3）He has been invited to attend the trade fair by his business associates. 4) His laptop computer is in the bag. Its duty-free. 5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit. Vide

31、o 2 1.F 2. T 3.F 4.F 5.F 6.F 7.T 8.F 9.T 10.F Unit 6 Part I Listening and Speaking Task 1 1. we are hiring for 2. business software and consulting services 3. 4,000 4. large corporations 5. 90 million dollars 6. pretty fast 7. 29 8. a large project for a bank Task 2 Company Profile 1) Monica Li 2) M

32、anager of the PR Department of Oracle China 3) enterprise software company in the world the first 4) global software giant in China 5) 1977 6) California 7) 42,000 8) 11 billion dollars 9) 1989; set up Beijing Oracle Software Systems Co.Ltd in 10) 1991. 11) Chengdu. 12) education and support service

33、s. Part II Viewing and Speaking Video 1 B A D E C Video 2 The things that Joan Copper does badly She doesnt consider the audience She doesnthave clear objectives Her presentation isnt well-prepared There isnt a clear structure (beginning, body, end) she doesnt speak clearly she doesnt speak at the r

34、ight speed she doesnt maintain eye contact with the audience she doesnt appear confident and positive the visual aids arent clear and helpful she doesnt use the equipment professionally Unit 7 Part I Listening and Speaking Task 1 120CM 130CM 43KG 54KG 6KM/H 1.smaller 2.people-friendly 3.arm movement

35、 4.heavier 5.its controller 6.at will 7.total control 8.turn Task 2 Small and elegant Easy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone call Full-color motion video; adjustable picture setting; good audio quality; preview mode; privacy mode On a special

36、offer Part II Viewing and Speaking Task 1 1.Price 2.discount 3.after-sales service 3.money-back guarantee 4.delivery 5.warranty Task 2 1.$2200 2.three years 3.22 4.20 5.free for three years,$150/year after three years 6.within three weeks 7.within 24 hours Unit 8 Part I Listening and Speaking Task 1

37、 1.remained flat 2.went up 3.rose reached a peak 4.up down dropped Task 2 The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and Speaking Video 1 Task 1.increased significantly 2.opened 3.dropped by 50% 4.conti

38、nues to rise 5.grows fast 6.developed Video 2 Task 1 A B D F G Task 2 1.annual turnover 2.profit 3.total output of washing machines 4.market share of refrigerators Unit 9 1.Listening and Speaking Task 1 F F T F F T Task 2 new reputation world leaders laddiess clubs 835 latest 2.Viewing and Speaking

39、Video 1 Task C B C A C Video 2 Task A C B A B Unit 10 1.Listening and Speaking Task 1 sample trade terms scope of its business initiating the business negotiation process classified general inquiries quotations for certain articles packing conditions specific inquiries regular customers generated re

40、presentative Task 2 1)Steel screws in all sizes. 2)Because the supplier is able to supply larger quantities at more attractive prices. 3)CIF. 4)He looks forward to the supplier”s offer. 2.Viewing and Speaking Video 1 Task rent to his guests quote around the corner a letter of credit $6500 10 percent

41、age $7850 two to three weeks Video 2 Task C A C B C Unit 11 1.Listening and Speaking Task 1 firm order acceptance terms and conditions terms of payment bind abide by terminate arbitration Task2 B C A B 2.Viewing and Speaking Video 1 have a problem with protects cost decorative European tastes Long-d

42、istance Sales Increase retailers Logo Video 2 Bran Gifts ZWS10A 1000 Cartons $18 XG7 bown box September 10, 2005 Toronto 110% of the invoice value against all risks Confirmed, irrevocable 15th Quanlity and Qantity Unit 12 Listening and speaking Task 1: Bank transfer the beneficiary the paying instru

43、ctions local bank when the size of payment is not attractive enough the shipping documents credit rating exporter Task 2: Applicant 1 beneficiary 8 2 4 opening bank 7 confirming bank Video 1 task: A lump sum payment payment by installments cash and delivery advance payment final acceptance one month

44、 of the final delivery Video 2 task: Australia SB-87654 US$50000 5 2 100 allowed January 18.2006 beneficiarys 15 days Unit 13 Listening and speaking Task 1: Competitive price get to the market marketing channels end users Lose out Task 2: Within 3 months after the contract is signed no in July in mi

45、d-June Shipping space fully booked Video 1 task: Part of our workshop 10 days a backing of orders full capacity Installed September 20th guarantee wont be complete onward transport The last possible date Video 2 task: T F F T F Unit 14 Listening and speaking Task 1: The insurance company or the ship

46、ping company Complete and clear proof provided by competent investigating authority By making a refund and compensating for other direct losses or expenses, selling the goods at lower prices, or replacing the faulty goods. Task 2: Complaint 1: David brown 3a distribution Almost 30%of the goods were damaged in one way or another withdraw payment until a solution has been worked out call him back Complaint 2: Mrs. McCall ACC company quality not the same as the samples send the whole lot back 0181-993-421 5:30 Video 1 task: Lodged a claim 15 sets were badly damaged rough handling