会议接待基本备 会议摆台.docx

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1、会议接待基本备 会议摆台Meeting Floor Plan 会议台型布置: Theatre style (Picture Attached) 剧院式布置:(附图) Apply to lecture meeting (Normally most participants) 适用于讲座式会议(人数较多); LCP and Screen will be required for presentation 提供投影,屏幕以供演示使用; Flexible set up, Make the best of space and be easy to add or reduce number of seat

2、s. 特点:布置较灵活,充分利用空间,可随时增加(减少)与会人数; Ice water station and coffee station will be required. 需要设置红茶台、咖啡台和矿泉水 Classroom Style (Picture Attached) 教室式布置:(附图) Apply to the meeting that participants have to make note. 适用与会者需作笔录的讲座式会议; LCP and Screen will be required for presentation 提供投影,屏幕以供演示使用; The set-up

3、 take a lot of space and participants are limited. 占用空间较多,人数受限制; Generally, Head table will be required to set up. 一般要设主席台; Ice water, mints, pencil, paper will be set on the table. 提供矿泉水，薄荷糖; 铅笔和纸 Theatre style and Classroom style can be mixed. 与前者剧院式布置可结合使用; “U” Shape (Picture Attached) “U”字式布置:(附

4、图) Apply to small seminar or lecture. 适用小型研讨会或讲座; Normally, Low plant are required to put in center of “U” or if not, lecturer can walk freely in center of “U” 中间空间较大,放置植物或者让讲师自由走动; Limited participants 人数受限制。 LCP and Screen will be required for presentation 提供投影,屏幕以供演示使用; Ice water, mints, pencil,

5、paper will be set on the table. 提供矿泉水，薄荷糖; 铅笔和纸 Hollow Square “回”字式布置:(附图) Setup of Hollow Square is similar to “U” shape, but participants can be seated around the table. 基本布置同”U”字型,四周均坐人; Plants will be required to place in the center. 中间空间较大,布置植物装饰; LCP and Screen will not be required generally.

6、一般不用投影,屏幕等设备; Ice water, mints, pencil, paper will be set on the table. 提供矿泉水，薄荷糖; 铅笔和纸 Board Table (Pictured Attached) 长桌式布置:(附图) Apply to small meeting that participants are below 20. 适用于20人以下的小型会议; LCP can be placed on the meeting table. 投影设备可直接放置在台上; Participants can be seated around table when

7、LCP is not available. 不用投影设备时可四周坐人; Flower is required on the center of table. 中间可放置花装饰; Ice water, mints, pencil, paper will be set on the table. 提供矿泉水，薄荷糖; 铅笔和纸 Cabaret Table 小圆桌式布置:(附图) Apply to training that there are fewer participants. 适用与人数较少的培训讲座; Easily change set up 相对灵活,改动方便; It incarnate

8、 the vibrant atmosphere and pay attention to participation of attendee 体现培训活跃气氛,注重与会人员的参与; More Flip Chart will be required. 一般提供较多夹纸板; Ice water, mints, pencil, paper will be set on the table. 提供矿泉水，薄荷糖; 铅笔和纸 Others Style (Picture Attached) 其他形式布置:(附图) Fish Bone is basically same to classroom style

9、. 鱼骨式布置;基本同教室式布置; Double “U” shape 双”U”字式布置; Meeting Service Sequence 会议服务流程： Pre-meeting Preparations 会议前准备工作: Open the meeting room half an hour before meeting starts 提前半小时以上打开会议室; Check the room temperature, lights and airiness. 检查会议室温度，灯光以及通风状况。 Notify Engineer Department to adjust air-condition

10、 or lights. 通知工程部(空调,灯光); Prepare the ice water 准备讲台矿泉水; Check the microphone, power and other AV equipments. 会前检查麦克风,电源等A.V设备; Test AV equipments. AV设备的调试; Know organizers name. 了解会议组织者的名字;导示牌 Communicate with meeting organizer to realize whole meeting course. 与会议组织者沟通,了解会议进程; Know the time and pla

11、ce of guests dining after meeting. 了解客人会议结束后的用餐地点和时间。 Read the BEO sheet to know the way of payment and total expense of this meeting. 看一下宴会与EO单，了解付款方式以及本次会议的所有费用。 Check the coffee break station and reconfirm the start-time of coffee break with organizer. 检查茶歇台的布置,和会议组织者确定茶歇时间; Welcome the meeting p

12、articipants at entrance of room. 在会场门口等待会议开始; In the meeting. 会议进行中: Adjust the lights when guests do the presentation. 手动灯光的调节(特别是使用投影时的灯光); Help the guests to pass the microphone during the Q&A 向与会者及时提供麦克风服务; Provide the Fax and Copy Service. 提供传真和复印服务 Resolve the emergency correctly during the me

13、eting. 正确处理会议中的突发事件: 1) Lights, Microphone and AV equipments Problems: 灯光，麦克风及AV设备问题： Dial 6826&6777 and inform AV Engineer to adjust. 拨打分机6826&6777，通知AV工程师调节。 2) Air-Condition problems 空调问题： Dial 8104 and inform Duty Engineer to adjust. 拨打分机2566，通知值班工程师调节。 3) Noise Problems： 噪音问题： Find where the no

14、ise is made, ask the relevant people to stop or inform relevant department. 确认是那里发出的噪音，告知相关人员立即停止操作，或通知相关部门。 4) Some problems you cant resolve.： 一些你无法解决的问题： Asks your manager, shift leader or senior staff to help you to resolve. 告知你的经理，领班或老练员工帮助你解决。 Meeting Refreshment: 会议中场休息再准备工作: Change water gob

15、let and refill the ice water. 水杯和冰水的再准备; Clean the table. 清理会场桌面; Refill the mints, paper, pencil or flipchart paper etc. 补充薄荷糖; 补充会议用品,纸,笔等 Clean the coffee break station and refill the milk, sugar, coffee beans, water etc. 清理补充茶歇台, 补充牛奶，糖，咖啡豆，水等。 Check AV equipment and change the battery for micro

16、phone. 检查A.V和麦克风电源,即使更换电池. Lead guests to restaurant where their meal has been reserved. 客人如果在酒店别的餐厅用餐,应及时为客人带路; Check the meeting room floor, and inform PA to clean if it is dirty. 如果发现会议室地面不清洁及时通知客房部公共卫生前来打扫; Bill Settlement 会议帐单: Print the bill according to the BEO sheet. 根据会议要求表及时打好账单; Check the

17、 bill if it is correct. 检查是否有误; Check if there is telephone fee. 检查是否会议有其他费用; When the meeting is over, ask the organizer to sign the bill. 会议结束后,及时找会议组织者签字或者结账;及时跟进; If there is something wrong on the bill, notify shift leader or manager to help you. 如果结账时有问题及时通知领班或者经理帮助处理。 After organizer signing,

18、 close the bill quickly on the MICROS machine. (If pay cash, lead the organizer to Front Office to settle the bill.) 会议组织者签字后,及时转入结账账号;(如果是现金及时去3楼收银台台结账) Reset the meeting room for second day meeting 会议结束再准备工作: After wash and wipe the water goblet, reset on the table. 清洗擦干水背后，将水杯重新设于桌上。 Water pitche

19、rs shall be cleaned, and keep them into the pantry cabinet. 开水壶清洗收入边柜; Clean the meeting table. 清理会议桌面; Refill Mints, pepper, pencil etc. 完全补充薄荷糖,纸,笔等; Clean the coffee break station, and refill coffee beans and sugar. 清理并补充茶歇台; Switch off the AV equipment. 关闭A.V设备电源; Keep the Microphone and preciou

20、s AV equipment into cabinet. 收好麦克风,及贵重A.V设备进边柜锁好; Check if there is something guests left, help to keep and leave the message to next shift. 检查是否有客人遗留物品,帮助收好,并在留言本上留言; Shut down the air- condition and lights; lock the door of meeting room. 关闭空调,灯光并锁好门; Cleaning of Function Rooms 会议结束清场工作: Clean up t

21、he water goblet and water pitcher. 收齐水杯,冰水壶; Clean the meeting tables and collect mints and meeting articles that we can use again. 清理桌面,收齐薄荷糖及尚能用的会议用品; Send the dirty coffee cups to stewarding. 收齐茶歇用品给管事部; Notify AV engineer to collect the AV equipments and microphone. 通知弱电工程师收A.V设备及麦克风; Inform Dut

22、y Engineer to switch off air-condition. 通知工程部关闭空调等; collect IBM table cover and chair cover. 收齐桌套,椅套; Send the banquet table to banquet store. 必要时将会议桌装车收入仓库; Collect all extensive line and adaptor to store 收齐电源插口及拖线板入仓库; Check the meeting room facilities and see if there is any breakage on the carpet. 检查会场设备,地面是否有破损;