英文酒店前台实习总结.docx
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1、英文酒店前台实习总结My Internship Life -Seven days Changtai Hotel Management Co., Ltd. The essay is a record for my internship life and my feelings getting from the work. The internship is a transition from a student to a staff. In this stage, you must give up something and learn how to do so that you will re
2、ally work well. When I was working at the position of reception, I learnt it was very important to be a person of professional ethics. Even though the company is strange to you, you must learn to adapt and make use of the environment to create a higher value. The jobs must be filled with pressure an
3、d difficulties, if you are clever and strong enough, you could overcome all the obstacles. Believe yourself and Work consciously. You will become the one who will carry a letter to Garcia. No matter what we will get from the first job, it must influence my life forever. I believe I can do what I wan
4、t to. I will be a person that I want to be. work experience, internship life 1. Introduction The sixth month, as beautiful as a flower, was painful for me. I hadnt noticed that the flowers gradually began to bloom. The day that I had to leave was coming. From that day on, my life was changing. It wa
5、s a sunny day. Many companies held job fairs to recruit the interns. My classmates were preparing to interview the jobs that they loved. My best friends and I made our minds to interview the reception, which was offered by the seven-day hotel. The reason why we chose the hotel was that it had two da
6、ys official holidays in a week. we could spent the days in studying and reviewing. At the other hand, the company provided free dormitory for us .At last, we succeed and the company allowed us to go to work at the next week. 2. Work experience 2.1Be interested in your work The first week, we were ar
7、ranged in the training team, we had to strengthen the enthusiasm to study because we didnt have knowledge of the hotel at all. The manager made an order that we must understood all the processes, especially at the part of Reception guests. We were separated with two groups. One group was responsible
8、 for the market and the other was responsible for the reception. At the first day, I was required to grasp the meaning of the running rules of the hotel. By learning it, I found it that the hotel was the first China Hotel that operated on the USA market. As the same with it, it also had many advanta
9、ges that other hotels couldnt compared with, such as Fuel pump、Packet towel、Bedtime milk、Soundproofing strip and so on. As all the items mentioned above, I felt more and more excited about the work. A week later, Due to the absence of the reception, our manager wished that I could take on the positi
10、on. Then she taught me how to handle V4 system and deal with some important things, for example, answer the phone、arrange the room、call awake at the specified time、deposit the luggage and so on. Each procedure should be cared about a lot. As the monitors of our team, I was responsible for the studyi
11、ng of others, if they had difficult problems, I would give a hand to them. Only we studied hard enough, we believed, could we achieve our targets. 2.2 Difficulties make you fly freely Things werent always what we seem, my partners usually made varied mistakes, as the result of it, my boss always sho
12、uted at me. He thought it was my fault. However, I thought it was a chance because we could discover the shortage. I didnt think it was right that we would succeed without any mistakes. Just like a story saying: A cocoon struggled to force its body through the pupa, but it seemed to stop making any
13、progress, so a human decided to help the butterfly. He took a pair of scissors and snipped off the cocoon. The butterfly then emerged easily. But its body was swollen and its wings were too small, which wouldnt enlarge and expand to be able to support the body. In the end, it never was able to fly.
14、What the man in his kindness and haste did not understand was that the restricting cocoon and the struggle required for the butterfly were Gods way. Sometimes, what we need in our life was struggles, if we got through our life without any obstacles, it would cripple us. As a result, we would not be
15、as strong as what we could have been. In the time, I lost myself in working and enjoyed the happiness brought by the work. For most of us, the work was the central, dominating factor of life. Not only for the chance offering the creativity, imagination or initiative. There was no doubt that working
16、could bring you much happiness. When I received the pretty or beautiful ladies, the handsome or cool gentlemen, I would think it was an exciting thing. For example, one time, I received an outgoing boy, when he came to the check desk, I said “hello, sir”. Then he answered “no, Im not fine.”Afterward
17、s, I said in a worried voice “whats wrong with you?”He told me an answer that I couldnt image,” Im hungry.” At that time, I felt the world began to darken. The guest really was a humorous man. 2.3 Be loyal to your job Of course, I also had a period of pell-mell time. The first day of each month was
18、my nightmare, because I always worked for all the day. I must finished sorting out the list of items, including the goods, membership cards or profit of cost. Meanwhile, I verified all the intermediary orders. In the end, I needed hand on all the report forms to the manager, if it existed a small fa
19、ult, I must amended immediately. Even though there existed nothing difficult, each procedure should also be careful enough. In my opinion, the job was as interesting as a game, not only you could find your advantages, but you could find your potential. Afterwards, along with the lighthouse, you woul
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