前台英语电话接待用语.docx

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1、前台英语电话接待用语电话用语 接听: Good morning/afternoon. IPO PANG. 自报姓名：This is Merry speaking. May I help you?/What can I do for you? 转接电话：Just a second./ One moment,please./ Hold on,please. Ill put her on the phone./I will switch the line to him. Ill put you through. 别人不在：Sorry, he is not at his desk right now.

2、 Sorry,he is not in the office now. Im sorry, hes out right now. Sorry,I dont know if he will come back today. 后续处理：Do you want to leave a message? Would you like to leave a message? May I take your message? Could you call him later? Could you please call his mobile? Sorry, but I can give you his Em

3、ail. 留下信息：May I know who is calling? May I have your name please? How to spell your name? What campany are you from? Could you tell me your phone number and E-mail adress,please? 结束对话：Thank you for your calling. Thanks for calling. Nice to have your call. Pleased to talk with you. 寒暄：Nice to meet you./How are you? 回答问候：Fine.Thank you./Pretty well.Thanks a lot./Not bad./Couldnt be better. 其他客套话：How is your business?/ How are things going on with you?/ How is your family? 告别：Talk to you later. / Take care./ Bye bye./ See you. 回应感谢：You are welcome./ My pleasure.