运营管理岗位职责组织架构购物中心美食主管food court supervisor.doc

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1、FOOD COURT FLOOR SUPERVISOR WORK LEVEL购物中心美食主管工作级别My manager is: Food Court Floor Supervisor我的经理是：美食主管My job is:我的工作是：Daily management on the food court, coordinating the operation of each tenant and supervise their business. Standardize quality management to improve their service and meet customers

2、 requirements; handling tenant/customers complaints as well 负责美食档口的日常管理工作，负责组织协调店铺的营运管理和监督检查。规范店铺(餐饮)的管理,提高商户的服务质量管理，达到顾客的持续满意。处理商户、消费者的投诉I spend:我的时间分配:50% of my time carrying out daily management and check work on the food court, communicating and solving the problems with relevant departments, an

3、d serious ones are reported to mall operation manager20% of my time collecting management fee, rental, water/electricity/heating fee and so on15% of my time managing tenants image and behaviours15% of my time giving tenant staff training50% 店铺的日常管理工作, 协调店铺的营运管理和监督检查, 及时沟通、解决发现的问题；重大问题及时上报购物中心营运经理20%

4、 负责催缴物业管理费、租金、水电、采暖等相关费用15% 负责经营商户的整体配合形象及员工礼仪形象的营运管理15% 对营业人员岗前和在职培训I know Ive done a great job if:我知道我做的很好，如果： The mall gains good reputation in the local market Customers and staff enjoy a safe and comfortable shopping/working environment and minimize the incidence of food poisoning I am proactiv

5、ely responsible for tenants and outsourced agents in Tesco Way I can provide better service to the customers I can constantly improve and optimize my performance based on top managements directions I can meet the legal requirements of different local authorities I can finish the task assigned me wel

6、l and effectively Mall builds good relationship with local government 商场在当地社会中的声誉 提供给顾客和员工一个安全舒适的购物/工作环境，降低食物中毒的发生率 积极主动代表Tesco向所有商户和外部代理商负责 向顾客提供尊享购物体验 能够在决策层的衡量和管理下不断进步 顺利通过各种审查审计关 按照上级要求或委托条款及时准确完成任务。 购物中心与当地政府建立了良好的关系The people I need to work with are:我需要和这些人合作:Inside my function在我的职能内Outside my

7、 function在我的职能外Mall operation Team 购物中心营运团队Regional Team 区域团队TLT贸易法规与技术Regional IT/HR/Legal/Finance Team 区IT/人事/法务/财务团队Government & Media政府和媒体The skills I need are:我需要以下技能:Leadership and General skills领导和综合技能Operating skills营运技能Experience required要求的经验什么hatCustomer Focus Personal IntegrityTeam Worki

8、ngDeveloping SelfAnalysing and Decision MakingManaging PerformanceManaging ChangeGaining Commitment以客户为本严以律己团队合作不断自我发展能够冷静分析并做出决定执行力管理灵活应对变动 承担义务 Experience of catering industry management Experience of checking food quality Experience of keeping food court clean 对餐饮行业的管理经验 食物质量检查经验 美食街清洁的管理经验怎么做How

9、General Training at Tesco Tesco一般培训Core skills核心技能Operating Model training solutions营运模型-培训解决方案Options Development Programme选项发展项目This is the essence of the job 1 sentence that captures what the purpose of the job is.This is to ensure clear and consistent reporting linesThis captures the Work Level

10、of the job in 1 sentence so that the job holder is clear about the level they are expected to operate at.These are the 6-8 key measures of success made up. This includes both hard i.e. KPI Targets and soft measures, i.e. breadth of thinking.This is the typical proportion of time spent on different e

11、lements of the job; this could also include time spent in Stores or Internationally. This captures the Work Level of the job in 1 sentence so that the job holder is clear about the level they are expected to operate at.These are the 6-8 key measures of success made up. This includes both hard i.e. K

12、PI Targets and soft measures, i.e. breadth of thinking.This is the typical proportion of time spent on different elements of the job; this could also include time spent in Stores or Internationally. This is the essence of the job 1 sentence that captures what the purpose of the job is.This is to ens

13、ure clear and consistent reporting linesWhat I have to do我必须做什么Activities行动People To consistently deliver Every Little Helps for our People员工-对员工始终如一地进行每一个细小的帮助An opportunity to get onAn interesting jobA manager who helps meTo be treated with Respect我有机会取得进展我有一份有趣的工作我的主管为我能够做好工作给予支持我们互相信赖并彼此尊重 Liste

14、n to my managers and colleagues advice Celebrate success in my team I have a Personal Development Plan based on 360 degree feedback that addresses my behavioral and technical needs Support my team to carry out their work actively Find out and develop my capabilities, be ready to meet new challenges

15、询问并听取经理和同事的意见反馈 庆祝团队的成功 基于360全方位行为调查报告制定个人发展计划 支持团队积极参与工作 找出并发展自身才能，时刻准备接受新的进展和任命Customer To consistently deliver Every Little Helps for our customers顾客-对我们的顾客始终如一地进行每一个细小的帮助Earn lifetime loyalty The aisles are clearI can get what I wantThe prices are goodI dont queueThe staff are great 获得终身忠诚我能得到我想

16、要的价格公道员工很棒 Food quality is well controlled to make sure of customers safety I listen to customers advice to improve the quality of service and handle customers complaints I carry out proper promotion activities to meet local customers requiremnets 食物质量得到很好的管理以保证顾客的安全 我征求客人对食品和服务质量的意见、处理客人重要投诉 我推出合适的

17、促销活动来满足顾客的需求Operations To consistently deliver Every Little Helps for operations营运-对营运始终如一地进行每一个细小的帮助We try to get it right first timeWe deliver consistently everydayWe make our jobs easier to doWe know how vital our jobs are We always save time and money第一次我们就尽量让它正确我们每天始终如一地执行我让工作变得更简单我们知道我们的工作有多重要

18、我们一直坚持节省时间和金钱 I carry out daily management and check work on the food court, communicate and solve the problems with relevant departments I collect management fee, rental, water/electricity/heating fee and so on I manage tenants image and behaviours I check the kitchens before and after meal time an

19、d learn their work situations 我开展店铺的日常管理工作, 协调店铺的营运管理和监督检查, 及时沟通、解决发现的问题 我催缴物业管理费、租金、水电、采暖等相关费用 我管理商户的整体配合形象及员工礼仪形象 我每天餐前、餐后巡查厨房，了解工作情况Finance To consistently deliver Every Little Helps for finance财务-对财务始终如一地进行每一个细小的帮助Grow salesMaximise profitManage our investment管理我们的投资利润最大化 I collect various fees

20、in time I well control the cost and maximize profit 我及时收取各种费用 成本控制、保证利润最大化Community To consistently deliver Every Little Helps for the community社区-对我们的社区始终如一地进行每一个细小的帮助I am a good neighborI am responsible and fair有责任心，公正，诚实做一个好邻居 I help the mall become a good neighbor in local community I lead the mall to protect environment and be a good example for recycling renewable resources in the community I encourage tenants to join community work 帮助我的购物中心融入社区 致力环保，废物利用和循环利用不可再生资源 我鼓励租户参与社区活动