洲际宴会厅程序0025Closing a Function Room.doc

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1、标准操作程序CLOSING A FUNCTION ROOM关闭活动场地Task Number:BQT-0025Department: F&B BanquetingDate Issued: Nov. 2007Guest Expectation: n/aTime to Train: 20 minutesWhy is this task important for you and our guests?为什么这项任务对我们的客人和你是如此重要？Answers 回答: 1. To ensure function rooms are closed properly确保活动场地完全地关闭2. To ens

2、ure function rooms lights and other appliances are switched off确保活动场地的灯和其它用具都呈关闭状态WHAT/ STEPS什么/步骤HOW/ STANDARDS怎样/标准TRAINING QUESTIONS培训问题1) Check the room 检查房间Ensure room is cleaned after the previous function.确保房间的干净在上一次活动完成以后Lock up all of the equipment in the cabinets or in the storeroom.把所有的设备

3、锁到抽屉或者库房All soiled equipment & linen must be returned to the respective departments.所有的脏的设备&布草必须分类放置Why should the room be cleaned from the previous function? 为什么要打扫房间在上一次活动完成后?Why should all equipment be locked away? 为什么要将所有的设备锁起来?Why should all soiled equipment be returned? 为什么要将脏的设备分类?2) Other as

4、signments其它分配The service associate must complete all of the job assignments before closing the function room.在关闭活动场地前所有服务人员必须完成所有分配给他们的工作Why do all the assignments be finished before closing? 为什么要在关闭活动场所前要完成所有分配的工作?3) Restock items 补充Fill out the food and general store forms for the next day requisi

5、tion. 为第二天的领货填写食品和总库申请单Why should you fill out the requisition for the next day? 为什么要为第二天填写领货申请单?4) Close the room 关闭房间Switch off the light.关灯Switch off any other appliances (Except fridges)切断所有的电源(电冰箱除外)Lock the door.锁门Why should you switch off the lights?为什么你要关灯?Why should you switch off other app

6、liances?为什么你要切断其它的电源?Why should the door be locked? 为什么要锁门?5) Return keys归还钥匙Return the keys to the designated area.钥匙归还到规定的地方Summary questions:总结1. Why should the room be cleaned from the previous function?2. Why should all equipment be locked away?3. Why should all soiled equipment be returned?4.

7、Why do all the assignments be finished before closing?5. Why should you fill out the requisition for the next day?6. Why should you switch off the lights?7. Why should you switch off other appliances?8. Why should the door be locked? Now ask the trainee to practice the task from start to end to test competency.