DownloadLync.ppt

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1、Microsoft Lync 2010A few Training PPTs on Lync-Voice and VideoConference Training-Attendant Training-Conferencing and Collaboration Training-Delegate Training-IM and Presence Training,Objectives,This course covers the following voice and video features of the Lync 2010 client.Make a CallAnswer a Cal

2、lManage a CallForward a CallFollow up on Missed Calls and Voice MailJoin a Conference CallJoin a Video CallAccept a Video Call,Video Objectives,This section covers the following:Make a CallAnswer a CallManage your Conversation and Device SettingsForward Calls Follow up on Missed Calls and Voice Mail

3、Join a Conference Call,Voice,Make a Phone Call from Anywhere,The Microsoft Lync 2010 client works with Microsoft Lync Server,providing a software-powered telephone.Users can contact anyone inside or outside of their company.Its as comfortable as your old phone but a richer and more sophisticated exp

4、erience.Lync supports the following types of calls:Computer to computerComputer to telephone Telephone to computerComputer to audio conferenceVideo calls and conferencingUsing Lync 2010 means that users have all their principle communication choices-voice,e-mail,instant messaging,and conferencing-av

5、ailable and integrated on their computer.,Return to Voice Objectives,Make a Call,You can use the search bar to find someone or scroll to find anyone in your contact list.Open Lync.Type the persons name or phone number in search bar.Click Call on the persons contact card,.When you click to call the c

6、ontacts work number is the default number that is dialed.You can click the Call menu to select other numbers to call the contact.Learn more about Click to Call on the next slide.,Call menu for additional options,Search,Return to Voice Objectives,Click to Call,Lync 2010 offers the Click to Call featu

7、re.When you click this icon Lync automatically dials the number for you.The call connects using your Lync Phone Edition device.If a device is not available the call connects through your Lync client.,Return to Voice Objectives,Click to Call,Use the Dial Pad to Make a Call,Use the dial pad to manuall

8、y enter a phone number to dial.For example,you can use the dial pad to dial 1-800-flowers.Click Phone.Click or type numbers on the Lync dial pad.Click Call to dial number.,Click Phone tab to access Dial Pad.,The dial pad responds to mouse clicks and keystrokes.,Return to Voice Objectives,Click Call

9、or press Enter to dial number.,Answer a Call,Depending on your device setup,an incoming call takes place using one of the following methods:Connected to a Lync Phone Edition device:Call is answered using the Speakerphone or Headset.Lync without a device attached:Audio through the computer speakers.A

10、nswer Call:Click notification window for incoming call.The Conversation window appears and the call begins.Redirect or Decline Call:Click Redirect call to another number such as your cell phone.Click Decline to call send caller to voicemail if it is configured or disconnect caller.,Click the notific

11、ation window to answer call.,Return to Voice Objectives,Conversation window appears after accepting call.,Accept Call During Conversation,During a conversation you can start a call in the conversation window.Answer a Call In an IM The Conversation Phone tab displays options on how to receive the cal

12、l.Click one of the following options:Accept Call accepts call and begins conversation.Redirect redirect to cell phone or other number.Decline declining the incoming call sends caller to voicemail if it is configured or disconnects caller.,Click Phone to initiate call.,Return to Voice Objectives,Clic

13、k Accept,Redirect or Decline.,Manage a Call,During a call you can change the audio device,place the call on hold or transfer the call to another number.Click the following options from Conversation window.Click Audio Device to select between your headset,handset or computer audio.Place the call on h

14、old by clicking Hold.Transfer the call to another number.Use transfer to remain on your conference call even when you have to leave your office.,Use the transfer menu to transfer call to another number.,Return to Voice Objectives,Change the audio device during your call.,Phone Calls Get to the Right

15、 Place,Use Lync 2010 to forward calls to your cell phone or simultaneously ring your office and home numbers.Quickly identify and change call forwarding settings.Know at a glance when your calls are being forwarded.Easily configure advanced call routing settings.Take your calls with you.,Calls Forwa

16、rded Notification,Call-Forwarding Settings,Return to Voice Objectives,Forward a Call,You can send callers straight to your voice mail or to anyone you want to handle your calls while you are out.Its easy to set up full forwarding rules on the Call Forwarding tab.Click Call Forwarding.Click Call-Forw

17、arding Settings.Specify phone numbers on the Call Forwarding tab in Options.Click OK to update call forwarding settings.Click Call Forwarding.Select one of the following options:Do Not Forward CallsForward Calls To Voicemail,Cell Phone,or other numberSimultaneously Ring,Return to Voice Objectives,Ma

18、nage phone messages using Lync 2010.Know that you have missed calls and messages waiting at a glance.Playback voice mail directly from Lync.Easily reply to voice mail using chat or voice.Listen to your Voice MailClick Phone in Lync.Click Play to listen to received voice mail.Click Call to reply to v

19、oice mail.,Visual Voice mail provides a dedicated view for voicemail with one click access to playback.,Follow up on Missed Calls,Return to Voice Objectives,Join a Conference Call,Option A Click Join Online to join conference Call directly from Outlook calendar reminder.,Option B Click Join Online M

20、eeting from calendar invitation to connect to conference through Lync 2010.,Option C Manually dial the number using desk,cell or Lync Phone Edition device.,Lync 2010 offers multiple options for connecting to a scheduled conference call.Using Option A or B connects using Lync Phone Edition device by

21、default.If device is not available you will connect to conference using computer speakers and microphone.,Return to Voice Objectives,Online Meeting Invitation,3/7/2023,15,The meeting invitation contains multiple ways to connect to Lync Online Meeting.Join Online Meeting connects you to the meeting t

22、hrough Lync allowing you to hear conference call and see visual content such as web camera and desktop sharing.Meeting Hyperlink provides a Internet browser method of connecting in the event the Join link fails or you do not have Lync installed.Join by Phone connects you to the conference call if yo

23、u are using a home or cell phone.It connects you through Lync if you are using Lync Phone Edition or the Lync Dial pad.Conference ID required when prompted.You are not prompted when using Join Online Meeting or Meeting Hyperlink.,Activity 1,This activity prepares Lync users for Online Meetings using

24、 voice.Practice this activity during a small or informal team meeting.This scenario uses a conference room setting with a conference phone as primary audio.Schedule an Online MeetingOpen Outlook 2010 and click New Items,and then click Online Meeting.Complete invitation fields and send the invitation

25、.To RecipientsSubjectLocationStart and End TimeJoin the MeetingOpen Invitation and click Join Online Meeting.Click Use the following on the Join the conference audio dialog window.Click drop down menu and enter your conference room telephone number.Click OK.,3/7/2023,16,Activity 2,Practice using Lyn

26、c touchtone commands during a call.Touchtone commands also referred to as Dual Tone Multi-frequency(DTMF)help you control the conference call,allowing you to admit or mute participants,and disable announcements.Join an Online Meeting and connect to conference call using desk phone.Use desk phone dia

27、l pad to press one of the following touchtone commands and listen to description.*6-Mute or unmute yourself*4-Mute or unmute all other participants*7-Lock or unlock the conference call*9-Enable or disable announcements for participants entering and exiting the conference.*3-Privately play participan

28、t roll call in the conference.*8-Admit all participants currently in the lobby to the conference.*1-Play a description of the available touchtone commands.,Return to Voice Objectives,Last Minute Resolutions,Most users have experienced an unexpected moment during a conferencing session.The following

29、provides tips on addressing last minute issues in an Online Meeting.Issue:Conference room phone or meeting participant cannot dial into the Online Meeting.Resolution:Use Invite by Phone to call participant or connect to conference room phone.Click the People menu and then click Invite by Name or Pho

30、ne NumberEnter number for participants desk or cell phone or the conference room phone number,and click Call.Issue:A participants voice echoes throughout the call.Resolution:This occurs if a participant is connected to the Online Meeting through multiple devices,such as both computer audio and cell

31、phone audio.This can also occur inside a large conference room if the meeting is using a podium and panoramic video with audio device.The participant should mute computer speakers and computer microphone.Mute desk phone and verify echo has stopped.Unmute primary device to use during Online Meeting.,

32、Return to Voice Objectives,Video Objectives,This section covers the following:Join a Video CallAccept a Video Call,Video,Video Overview,For the closest thing to a face-to-face conversation,connect a webcam to your computer.Using a webcam in Lync 2010 to display yourself to other participants is a se

33、amless experience.Certified UPnP webcams are detected automatically by Lync on Windows XP,Vista and Windows 7.You do not need to install a webcam to view another participants video in a Online Meeting.Configure webcam settings from Video Device in Lync Options.Click Tools and then click Options.Conf

34、igure webcam settings under Video Device.,Plug in a USB webcam and Windows automatically searches for driver software.,Join a Video Call,Return to Voice Objectives,Click Video to start your webcam.,Picture in picture view of yourself,click View to set options or hide.,If you have a webcam set up,you

35、 can choose to allow your contact to see you as you converse.If you accept someones incoming video call to you,they wont see you until you add video from your side of the conversation.Join a Video CallClick Video in the conversation window to start your webcam and initiate the video conversation.,Yo

36、u dont need a webcam to accept a video call from another Office Lync 2010 user.If you dont have a webcam,you can view the callers video feed,and the caller will see a video icon placeholder for your feed.Your caller wont see you unless you add your own video feed to the conversation.Accept a video c

37、all.Another participant in Online Meeting begins video.Lync automatically displays participant video in conversation window.Click Start my video to display your webcam to other participants.Click View to show your preview window or change webcam settings.,Accept a Video Call,Click View to display yo

38、ur preview window or modify webcam settings.,Return to Voice Objectives,Click Full screen button to maximize video window.,Review,In this course we covered the following voice and video features of the Lync 2010 client.Make a CallAnswer a CallManage a CallForward a CallFollow up on Missed Calls and

39、Voice MailJoin a Conference CallJoin a Video CallAccept a Video Call,BACK TO OBJECTIVES,2010 Microsoft Corporation.All rights reserved.Microsoft,Exchange ActiveSync,Excel,Lync,Outlook,PowerPoint,SharePoint,SQL Server,Windows,Windows Live,Windows Mobile,Windows Server,and other product names are or m

40、ay be registered trademarks and/or trademarks in the United States and/or other countries/regions.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation.Because Microsoft must respond to changing market c

41、onditions,it should not be interpreted to be a commitment on the part of Microsoft,and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.MICROSOFT MAKES NO WARRANTIES,EXPRESS,IMPLIED OR STATUTORY,AS TO THE INFORMATION IN THIS PRESENTATION.,Micros

42、oft Lync 2010Attendant Training,Objectives,This training course covers the following Microsoft Lync 2010 Attendant features:Using the Contacts ListUnderstanding Call ControlsMaking and Receiving CallsManaging Multiple ConversationsSetting up Team-Call GroupsHow to Park and Retrieve Calls,Overview of

43、 Lync Attendant,Lync Attendant is an intuitive call management application that helps you manage large numbers of simultaneous calls.Lync 2010 Attendant runs in a full screen window to provide a streamlined desktop experience.The following features are new for Lync Attendant:Sort Search Results:An A

44、rranged By field has been added which allows you to sort your search results.Agent Anonymity:Calls can be answered anonymously as part of your Response Group.Your identity is not revealed to the caller.Call Routing with Response Group:Agents can see and answer all the calls queued in Attendant,regar

45、dless of their status.Improved Desktop Alerts:Desktop alerts notify you of incoming calls or instant messages.Switch Audio Device during a Conversation:Switch your audio device without interrupting the conversation.Report Malicious Calls:Report a malicious call to your support team when the call has

46、 ended.Location and Emergency Enhanced Services Support(E9-1-1):Your physical location is noted so that emergency 9-1-1 services can locate you.Park a Call:Calls that need to be transferred can be parked in a holding queue instead of putting the caller on hold.,Understanding the Lync Attendant Windo

47、w,The Attendant window is divided into two main areas;Conversations and Contacts.Incoming,active and pending conversations are displayed in the Conversation Area.,Incoming Area The area where new conversations come into AttendantActive Area The main window for one conversation,where multiple operati

48、ons can be performed.Pending Area The area where calls on hold or minimized conversations are placed.,Using the Contacts List,Your Contact List is a list of contacts with whom you communicate most often,shows the availability of your contacts and allows you to view additional contact details by righ

49、t-clicking the contacts name,and then clicking Properties.You can place a phone call,start an instant messaging(IM)session,start an e-mail conversation,or start a conference with any of your contacts.Attendant includes three standard groups:Frequent,Available,and All Contacts.,Frequent lists in desc

50、ending order the names of people with whom you have had recent contact through Lync Attendant.Available lists all contacts whose presence does not indicate Away,Unknown,or Offline.All Contacts lists all contacts that have been added to your Contact List(except by way of being a member of a Distribut