【精品】Change Management变革管理 XX工厂人事行政部.ppt

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1、 AB-InBev 2009 All rights reserved,AB-InBev 2009 All rights reserved,Change Management变革管理,4,YOY China Salary Increase Rate by level,5,Surging Direct Labor Cost,6,It is time to change!,成本压力下，我们还有更多的挑战Under Cost Pressure，we have more challenges ahead!,离职率Turnover,敬业度Engagement,VPO保持阶段VPO Sustainabili

2、ty,Change Management变革管理,You&Change 你&变革,Whats it like for you at the moment?对你而言，变革是什么？,Change can be difficult for some people对于某些人而言，变革可能是困难的,“When the winds of change blow,some people build windmills,others build walls”“当变化之风吹来，有些人建造了风车，有些人垒起了墙”,Change can be.变革有可能是,An emotional rollercoaster 一架

3、情绪过山车,What do we do about it?关于变革，我们做些什么？,We make sure we understand how people respond during change 在变革过程中，确保我们自己理解：人们如何反应We make sure we understand our role during change 在变革过程中，确保我们自己理解：在变革中我们的角色,Past过去,Future未来,Over preparation,Confusion,Chaos Energy,Resignation to change(not acceptance)准备过头、困惑

4、、混乱、精力、退出变革（不接受）,Anger,Blame,Anxiety Depression,Apathy，No Commitment Guarded emotions，Itll never work here!Non-cooperation愤怒、责备、焦虑、沮丧、冷漠、不主动、抵触、它在这永远行不通！不合作,Resistance抵触,Exploration 探索,The transitional curve 转变曲线,Nancy Barger南希.巴杰尔,“Effective change management is not about managing change;its about

5、managing the psychological process people go through during change”“有效的变革管理，不是在于管理变化本身；而是在于管理人们经历变革过程中的心理历程。”,Past过去,Future未来,Over preparation,Confusion,Chaos Energy,Resignation to change(not acceptance)准备过头、困惑、混乱、精力、退出变革（不接受）,Anger,Blame,Anxiety Depression,Apathy，No Commitment Guarded emotions，Itll

6、 never work here!Non-cooperation愤怒、责备、焦虑、沮丧、冷漠、不主动、抵触、它在这永远行不通！不合作,Resistance抵触,Exploration 探索,The transitional curve 转变曲线,Denial拒绝,Shock 震惊Withdraw 退缩Business as usual业务照常Attention to past关注过去,Inform on a regular basis Ensure now:What,When,Why Explain what to expect Informal 1:1 discussions Allow t

7、ime 定期沟通现在确保发生什么什么时间为什么解释期望是什么不拘于形式的1：1讨论给与时间来接受,Leadership focus领导力聚焦,Resistance抵触,Listen to concerns,Acknowledge feelings Empathise Encourage Support倾听关心的事情承认当时的心情感同身受鼓励支持,Anger,Blame,Anxiety Depression,Apathy，No Commitment Guarded emotions，Itll never work here!Non-cooperation愤怒、责备、焦虑、沮丧、冷漠、不主动、抵触

8、、它在这永远行不通！不合作,Leadership focus领导力聚焦,Exploration探索,Over preparation,Confusion,Chaos,Energy,Resignation to change(not acceptance)准备过头、困惑、混乱、精力、退出变革（不接受）,Concentrate on PrioritiesProvide trainingSet short,term goalsHarness the energyBrainstormingProblem solvingPlanning关注优先顺序提供培训设置短期、任期目标控制精力头脑风暴解决问题计划,

9、Leadership focus领导力聚焦,Commitment承担,Co-operation,Co-ordination,Enthusiasm,Taking responsibility合作协调热情承担,Long term goalsTeam buildingAcknowledge&reward contribution长期目标团队建设答谢与贡献奖励,Leadership focus领导力聚焦,Why do it 为什么要做.,I will never do it 我永远也不会去做.,I do not want to do it 我不想做.,How should I do it?我该如何做？

10、,I am going to try!我准备试一试,I am going to do it 我准备做,I am doing it!我正在做,I did it!我做到了,A summary of change变革过程,If you did only 3 things如果你只做3件事情,Help them understand what is changing帮助他们理解什么正在变革Help them see why we have to change帮助他们明白为什么我们必须变革Regular 1:1 and 1:team as people find the way through the change定期的1：1和1：团队沟通，在人们在寻找道路通过变革时,Famous Quote from Louis Pasteur路易斯.巴斯德名言,“Chance Favors the Prepared Mind“机遇偏爱有准备的人”,人事团队的发展计划,行政人事专业经验（薪酬福利、招聘培训、员工关系、行政事务）,沟通能力 辅导能力 业务知识,团队建设 激励 解决问题,影响力 危机处理,国际化视野,领导力 系统思维,工厂,区域,总部,爱的责任,AB-InBev 2009 All rights reserved,