02-22 GBL6s_OP_WK2_EvalResults - V11 2007-10-05.ppt

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1、Evaluating Results,In This Module You Will,Understand what to check and how to check itKnow different approaches depending on outcome of check,Agenda,Check the Results Before/AfterEvaluate and React,Control Steps,Hand Off,Summarize KeyLearnings andProject Closure,Evaluating Results,Process Monitorin

2、g,Documentation and Standardization,Process Management and Quality Control,Checking the Results,Check the Results and Continuous Improvement Process,Display before and after dataRecalculate process sigmaIdentify additional opportunitiesEstablish process auditing schedule:Allows for immediate identif

3、ication and resolution of problemsPrevents backsliding and keeps improvement goingPart of managements Standard Work,Case Study:Editorial Errors,The team subsequently discovered that although they had trained their co-workers on the new methods,no one had actually changed the way they did their jobpa

4、rtially due to a perceived lack of support by management.,Here is a time plot showing the data a team collected before and after they implemented their solutions to this problemThe team subsequently discovered that although they had trained their co-workers on the new methods,no one had actually cha

5、nged the way they did their jobpartially due to a perceived lack of support by management.,Lesson:Even if you have the right solution,you still have to make sure it works in practice.,Preparation Checklist,Assemble the following documentation:Documentation/graphics showing“before”data(from Step 2)Do

6、cumentation of Causes selected in Step 3Plans generated in Step 4;with notes on“actuals”“After”data generated by implementation of Step 4 plans,Displaying Before&After Data,Add more data to an existing run chart or control chart.Prepare new Pareto charts for those you created in Step 2.Make scale an

7、d dimensions the same so you can more accurately judge degree of improvement.Draw new frequency plots on the same scale as the original plots.,Before,After,Recalculate Process Sigma,Step,BEFORE,Opportunities,Units,1,2,3,4,5,6,7,8,9,10,11,12,40,40,2,x 40=80,61,37,113,34,142,38,69,143,37,64,72,35,1 x

8、40=40,3 x 40=120,1 x 40=40,4 x 40=160,1 x 40=40,2 x 40=80,4 x 40=160,1 x 40=40,2 x 40=80,2 x 40=80,1 x 40=40,40,40,40,40,40,40,40,40,40,40,960,846,AFTER,17,1,12,0,8,0,3,37,0,5,2,1,86,Yield,=,1,=,1.88,=,12%,Sigma,=,0.3,Yield,=,1,=,1.09,=,91%,Sigma,=,2.8,BEFORE,AFTER,Evaluate and React,What to Evaluat

9、e,ResultsHow much was the gap between desired and actual reduced?Were the plans effective in addressing the causes you targeted?What do customers tell you now that the changes are in place?Has enough progress been made or do you need to go back and try other solutions?Were there unintended benefits

10、or negative side effects?MethodsDid you follow your plan?Did you need to modify the plan/solution during implementation?What would you do differently next time around?,How to React to the Check,Followed your plan?,Got acceptable results?,Looping Back to Previous Steps,If you followed your plan but f

11、ailed to get the desired results,you need to retrace your steps.Look for flaws or gaps in your analysisReview gap withyour managerPick up with that step and start again if necessary,Exercise:Looking Backward,Objective:Practice thinking backward through the DMAIC Method in order to find flaws in your

12、 logic or execution of the method when you do not get your desired results.Instructions:Divide into small groups.Each group will be assigned one of the questions below and should discuss what signals in Control would indicate that more work needs to be done in your assigned step.Be prepared to prese

13、nt your responses to the class for discussion.Time:15 minutes to discuss in small groups.5 minutes for each group to present to the whole class.,Checking Results:Review,Carry out the“plans for checking”that you developed in Step ImproveCollect new data on resultsEvaluate results and methodsIf you got acceptable results and know how you got them,youre ready to move on;otherwise you have more work to do,