酒店英语.doc

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1、酒店客房英语SentencesHousekeeping. May I come in?我是客房服务部的，可以进来吗？When would you like me to do your room, sir?先生，您希望我什么时间来给您打扫房间呢？You can do it now if you like.如果你愿意，现在就可以。I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。Im sorry that your flask is empty.很抱歉您的水壶空了。May I do the turn-down s

2、ervice for you now?现在可以为您收拾房间了吗？Oh, thank you. But you see, we are having some friends over.噢，谢谢。但你知道我们邀请了一些朋友过来聚聚。Could you come back in three hours?你能不能过3小时再来整理？Certainly, madam. Ill let the overnight staff know.当然可以，女士。我会转告夜班服务员。Would you tidy up a bit the bathroom？请整理一下浴室好吗？Ive just taken a bath

3、 and it is quite a mess now.我刚洗了澡，那儿乱糟糟的。Besides, please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的水来。Its growing dark. Would you like me to draw the curtains for you?天黑下来了，要不要拉上窗帘？Is there anything I can do for you?还有什么事要我做吗？Im always at your service.乐意效劳。Dialogue AA: Housekeeping. May I

4、come in?B: Yes, please.A: When would you like me to do your room, sir?B: You can do it now if you like. I was just about to go down for my breakfast when you came. But before you start, would you do this for me?A: Yes, what is it?B: I would like you to go and get me a flask of hot water.I need some

5、hot water to wash down medicine after breakfast.A: Im sorry that your flask is empty. Ill go and get you an-other flask thats full at once.B: Thank you.Dialogue B(The Turn-down Service)A: Good evening, madam and sir. May I do the turn down service for you now?B: Oh, thank you. But you see, we are ha

6、ving some friends over. Were going to have a small party here in the room. Could you come back in three hours?A: Certainly, madam. Ill let the overnight staff know. They will come then.B: Thats fine. Well, our friends seem to be a little late. Would you tidy up a bit the bathroom? Ive just taken a b

7、ath and it is quite a mess now. Besides, please bring us a bottle of just boiled water. Wed treat our guests to typical Chinese tea.A: Yes, madam. Ill bring in some fresh towels together with the drinking water.B: OK.A: (Having done all on request) Its growing dark. Would you like me to draw the cur

8、tains for you, sir and madam?C: Why not? That would be so cozy.A: May I turn on the lights for you?C: Yes, please. Id like to do some reading while waiting.A: Yes, sir. Is there anything I can do for you?C: No more. Youre a smart girl indeed. Thank you very much.A: Im always at your service. Goodbye

9、, sir and madam, and do have a very pleasant evening.Words and Expressionsflask n. 长颈瓶，热水瓶overnight a. 终夜的，一夜间的cozy a. 舒适的，温暖的service n. 服务，帮助前台接待常用英语口语酒店前厅接待常用的27句英语口语！1Id like to book a double room for Tuesday next week下周二我想订一个双人房间。2Whats the price difference？两种房间的价格有什么不同？3A double room with a fro

10、nt view is 140 dollars per night，one with a rear view is 115 dollars per night一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4I think Ill take the one with a front view then我想我还是要阳面的吧。5How long will you be staying？您打算住多久？6Well be leaving Sunday morning我们将在星期天上午离开。7And we look forward to seeing you next Tuesday我们盼望下周二

11、见到您。8Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。9We do have a single room available for those dates我们确实有一个单间，在这段时间可以用。10 What is the rate， please？请问房费多少？11The current rate is 50 per night现行房费是50美元一天。12 What se

12、rvices come with that？这个价格包括哪些服务项目呢？13That sounds not bad at all Ill take it听起来还不错。这个房间我要了。P14 By the way， Id like a quiet room away from the street if the is possible顺便说一下，如有可能我想要一个不临街的安静房间。15Welcome to our hotel欢迎光临。16So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？17 Let me have a

13、 check again让我再看一下。18The Reception Desk is straight ahead接待处就在前面。19After you， please你先请。20Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？21There is a shop on the ground floor一楼有个商店。22It sells both Chinese and foreign cigarettes在那儿可买到中国香烟和外国香烟。23Can I also get some souvenirs there？也可以买到纪念品吗？

14、24There is a counter selling all kinds of souvenirs有个柜台出售各种各样的纪念品。25Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？26We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？27Id like to try some Chinese food today今天我想尝尝中国菜酒店英语口语对话 一概述在酒店里所使用的英语会话，基本上是属于商业英语，与日

15、常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如：非正式英语 正式英语Whats your name? May I have your name?您贵姓？ 请问您贵姓大名？Do you want some tea? Could you like some tea?您要喝茶吗？ 请问您想喝茶吗？Over here, please. Could you come this way please?这边请。 请您往这边走好吗？* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey,

16、 uh-huh, Hang on 等等，也不适合在酒店中使用。* 别说“I dont know.”回答“不知道”是非常不礼貌的说法。可以说“just a moment, please. Ill check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不

17、是无理地盯着对方看。* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I 2. Could you 3. Would you 4. Shall I ?只要理解这四种基本的句型，就可以处理大部分业务上的状况。1 自己要做什么事时，就使用May I May I have your name, please?请问尊姓大名May I have your check-out time, please?请问您什么时候结帐离开？May I

18、 see your passport, please?请让我看一下您的护照好吗？May I know your nationality, please?请问您的国籍是什么？2 麻烦客人时，可使用Could you Could you fill out the form, please?请您填写这张表格好吗？Could you write that down, please?请您写下来好吗？Could you draft the fax, please?请您写下传真的草稿好吗？Could you hold the line, please?请不要挂电话好吗？3 询问客人的喜好或是做什么时，可使用

19、Would you Would you like tea or coffee?请问您要喝茶还是咖啡？Would you like to take a taxi?请问您要搭计程车吗？Would you mind sitting here?请问您介意坐在这里吗？* 只要在疑问词后加“Would you ”，就可以提出大部分的询问。When would you like to visit Kunshan?请问您想要何时参观昆山？When would you like to have lunch?请问您想在哪里用餐？What time would you like to eat?请问您想何时用餐？Wh

20、o would you like to contact?请问您想和谁联络？Which kind of room would you prefer?请问您喜欢哪一种房间？How would you like to settle your bill?请问您的账单如何处理？How long would you like to stay?请问您要逗留多久？How many tickets would you like to buy?请问您要买几张票？4 在提供建议协助、征求意见时，可使用Shall I 或Would you like me to do ?Shall I draw the curtain

21、s?请问需要我把窗帘拉上吗？Shall I draw you a map?请问要我为您画一张地图吗？Shall I make the reservation for you?请问要我为您安排预约吗？（二）招呼语Good morning. (用于中午以前)Good afternoon. (用于中午至下午六点以前)Good evening. (用于下午六点过后)在这些招呼语的后面接句子，例如：Good morning, sir. Are you checking-out?早上好，先生，请问您要退房吗？Good afternoon, sir. Welcome to LI JIA Hotel.中午好，

22、先生，欢迎光临丽嘉酒店Good evening, Ms. May I help you?晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：Good morning, sir. This is the Front Desk. May I help you?早上好，先生。这里是服务台，请问您需要服务吗？（三）回答1.一般性的回答I see, sir.我明白了，先生。Certainly, sir.好的，先生。2.请对方再等一会儿Just a moment, please.请稍等。Thank you for waiting.您久等了，先生。I am very sorry to

23、 have kept you waiting.很抱歉让您久等了。Could you wait a little longer, please?请您稍候好吗？3.要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说“No.”，要委婉一些。I am afraid I cant do that.不好意思，我恐怕没办法那样做。Excuse me, sir. Please let me pass.不好意思，先生，麻烦让我过一下4.道歉如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。I am very sorry for the delay.很抱歉

24、延误了时间I am very sorry for the inconvenience.很抱歉造成您的不便。I would like to apologize for the mistake.为这个错误我深致歉意。5.客人对自己说“Thank you.”时回答You are welcome.不客气。Thank you, sir.谢谢您，先生。Thank you very much.非常感谢您。6.交给客人某些东西时，可以说Here you are.您要的东西在这里。Here is your room key.这是您的房间钥匙。Here it is.这是您的东西。7 当客人准备离开时，可以说：Ha

25、ve a nice day.祝您有美好的一天。Please enjoy your stay祝您住宿愉快。We hope to see you again soon.希望不久能再次见到您。Thank you for staying with us.谢谢光临。8当客人的英语难以理解时面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。Pardon?对不起？Pardon me?对不起？I beg your pardon?对不起请再说一遍好吗？Could you repeat

26、 that, please?请您重复一遍好吗？若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：Excuse me, sir. Do you mean you lost your room key？不好意思，先生，您是说您丢了房间的钥匙？电话英语的应对1 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：“Hello, this is Information Desk.”您好，这里是问询处。“Information Desk speaking. May I help you?”问询处，请问您要服务吗?2.打错电话时如果是外线打错时，可以回答：I

27、am afraid you have the wrong number.不好意思，您打错电话了。This is the LI JIA Hotel, 2234-1156.这里是丽嘉酒店，电话是2234-1156。如果是总线转错内线时，可以回答：This is Room Reservations. Ill transfer your call to Restaurant Reservations.这里是客房预约处，我帮您转接到餐厅预约柜台。I am afraid this is a direct line. We can not transfer your call to the Chinese

28、Restaurant Could you dial 2234-1156, please.不好意思，这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗？3.当负责的工作人员不在时I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.不好意思，林先生现在外出。他应该会在下午5点左右回来。I am afraid Mr.Hao is on another line. Could you hold the line, please?不好意思，郝先生正在讲电话。请您在线上稍侯好吗？Ill tell

29、 him to call you back when he returns.他回来时，我会请他回电。May I have your name and phone number, please?请告诉我您的大名和电话好吗？4.当会话结束时结束电话中的对话时，不可以简单说“bye-bye”,最好说：Thank you for calling.感谢您的来电。You are welcome, sir.先生，不客气。We look forward to hearing from you.我们静候您的佳音。Please contact me if you have any further question

30、s.如果您有任何其他问题，请和我联络。三柜台服务B=行李服务员（Bellman）C=服务员 (Clerk)H=客房服务员（Housekeeping）BC=领班（Bell Captain）G=客人（Guest）To the Front Desk.带客人到柜台B: Good evening, Ms. Welcome to China-trust Hotel.小姐，晚安。欢迎光临中信酒店。G: Thank you.谢谢你。B: How many pieces of luggage do you have?请问您有多少件行李？G: Just this three.只有这3件。B: Two suitca

31、ses and one bag. Is that right?2个旅行箱和1个手提皮包，这样对吗？G: Yes. Thats all.对，就这些了。B: Ill show you to the Front Desk. This way, please. Ill put your bags by the post over there.我来带您到柜台，这边请。我先将您的行李放在柱子旁边。G: I see, thanks.我知道了，谢谢。B: A bellman will show you to your room when you have finished checking-in.当您办好住宿

32、登记时，行李服务员会带您到房间。G: OK. Fine.好极了。B: Please enjoy your stay.祝您住宿愉快。Taking a guest to the room带领客人至客房酒店常用英语口语：表示道歉酒店常用英语口语一百句：表示道歉Apologies 表示道歉酒店常用英语口语（一）37、Im sorry，sir （madam）。对不起，先生（小姐）。38、Im very sorry.非常抱歉。39、Im sorry to trouble you.对不起打扰你了。40、Im sorry to have taken so much of your time.对不起占用你太多时

33、间了。41、Im sorry to have kept you waiting 。对不起让你久等。酒店常用英语口语（二）42、Excuse me for interrupeing you.原谅我打挠你了。43、I hope youll forgive me.我希望你能原谅我。Answers to Apology（对道歉语的应答）44、It doesnt matter.没关系。45、Its nothing.没什么。46、Never mind.别放在心上。酒店常用英语口语（三）47、Thats nothing.没什么。48、Dont bother about that.别再想它。49、Dont w

34、orry about it.别担心。50、Dont apologize， It was my fault.别道歉，这是我的错。Good wishes（良好祝愿）51、Have a good time！祝你们玩得愉快！酒店常用英语口语：前厅部用语（1） Have you a reservation？您预订过吗？（2） May I have your name and room number？ 您能告诉我您的名字与房间号码吗？（3） Here is your room key. 给您房间钥匙。（4） Please pay at the cashiers desk over there. 请去那边帐

35、台付款。（5） Are these your baggage？ May I take them for you？ 这些是您的行李吗？我来帮您拿，好吗？（6） Im afraid our hotel is fully booked on that date. 对不起，我们饭店那一天的客房全部订满了。（7） Your room is confirmed for that day. We look forward to serving you. 您要的那一日房间已经确认了。我们期待着为您服务。（8） Ill cancel Mr Bells reservation from February 27th

36、 for three nights. 我将取消BELL先生从2月27日开始3个晚上的预订。（9） May I reconfirm your departure date？ 我可以再次确认您的离店日期吗？（10） Im sorry， madam. We dont have any vacancy at the moment. 对不起，小姐，我们现在没有空房间。（12） How many pieces of luggage do you have？ 请问您有几件行李？（13） Is there anything valuable or breakable in your bag？ 您包里有贵重或易

37、碎物品吗？（14） You can get your money changed at the cashiers Desk. 您可以去收款处兑换钱。（15） Could you take a message for her， please？ 你能不能为我给她留信口信？（16） Just a moment， please， sir. Ill put you through. 请稍等一下，先生。我马上为您接通。（17） For outside calls， please press 9 first and when you hear the dialing tone， press the numb

38、er you want. 打外线请先按9，听到声响后再按您所要的号码。（18） How would you like to make payment， sir. 先生，请问您将如何付款？（19） Here is your change and receipt， sir. Ill send a bellman up to get your luggage. 先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。（20） The rate of your room will be paid by your host unit while the others should be at your

39、expense.您的房费将由接待单位支付，而杂费则应由您自己付。（21） How many copies do you need？ 您要复印几份？（22） Can you give me your fax number， sir？请您告诉我您的传真号码好吗？（23） When can I pick it up？ 我什么时间能取？礼宾部英语礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Dr

40、iver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on常用词汇五星级酒店Five-star hotel前厅部 Front off

41、ice department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Pa

42、rking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager AM宾客关系主任 Guest relation officer GRO主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up常用句子Are these your baggage?这些是

43、您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。I hope Im not disturbing you.我希望没有打扰您。Just a moment, madam. Ill bring them to you right away.等一会儿，夫人。我马上送来。The bellboy will show you to your room, sir.先生，行李生会送您到房间的。Here is your r

44、oom key.给您房间钥匙。You maycan leave your luggage in the Concierge.您可以把行李放在礼宾部。Would you like to check your luggage here?您要寄存行李吗？Dont worry, your luggage will be sent up at once.别担心，您的行李很快就会送上去的。When you check out, please call NO.63and well help you with your luggage immediately.如果您要退房，请致电63，我们将马上帮您运送行李。May I know your room number? / Whats y