商务英语情景对话100主题.doc

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1、Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行1

2、3 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户 19 Factory Tours参观工厂Business Communization商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad New

3、s传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会3

4、3 Managerial Staff管理人员34 Labor Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Presentation陈述中的过渡4

5、2 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Scheduling日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Email电子邮件50 Computer Technology计算机技术51 Running an Internet Business网上做生意52 Electronic Gadgets数码产品 53 Web based Marketing网上营销Financial Top

6、ics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告

7、68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 Following up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 ExportImport出口进口 78 Exchange Rates汇率79 Internationa

8、l Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corporate Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会

9、和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Weffare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 SeminarsWorkshops研究会研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士1 Faxes传真Dialogue oneM: Can you have the briefs f

10、rom the Anderson firms lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. Im afraid I cant wait any longer. F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I c

11、all, his secretary says hes in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me. M: Thats highly possible. He knows if we miss our filing deadline, we dont stand a chance to compete against them for the bid. Try to get a hold of him again. Give him

12、 a call and see if he can fax them first thing. F: What if I cant speak to him directly? M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martins office. F: How do I find Martins fax number? Is he in your roller desk?M: No, but you can also call th

13、eir office and ask the secretary to give you their fax number. Ill email you their office number later today. F: Ok, Ill get on it first thing. M: Be sure you do, I need those briefs ASAPDialogue twoM: Did you put this mornings faxes on my desk? Im waiting for some urgent faxes from headquarters, Im

14、 pretty sure they came in last night. F: Evething that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, Ill call then and ask them to refax. M: Yeah, youre going to h

15、ave to call them and get them to be refax. These copies are so dark. I cant make out any of the words. F: What about that one?M: This one? This one is so light and I can barely read it. How can that be?F: You know, I think the fax machine is out of toner. I can change the toner cartridge. That shoul

16、d solve the problem. M: Yes, but this one will have to be refaxed as well. And look, theres about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadable. F: I guess the fax machine is out of paper

17、too. Dont worry, Ill have someone look at it this afternoon, and in the meantime, Ill have your documents refaxed to our other fax machine. 2Telephone Calls电话Dialogue 1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?B: Hello. I would like to speak to you

18、r director of human resources, Ms. Jenkins, Please. A: Just a moment. Ill check to see if she is at her desk. May I tell her who is calling?B: This is Bill Burton from Milford Insurance, Im calling in regards to our meeting next Tuesday. A: Thank you, Mr. Burton. Can you please hold for a moment? Il

19、l check to see if she is available. B: No problem. A: Im sorry, Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her?B: Yes, please have her return my call when she returns to the office. Its best if she can get in touch with me before 3 pm tod

20、ay;she can reach me at my office number, 635-8799. A: Im sorry, I didnt quite catch that, could you please repeat the number?B: No problem, my office number is 635-8799; Tell her to ask for extension 31. A: Im sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?B: Y

21、es, and I represent Milford Insurance. A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon. B: Thank you very much. Dialogue2A: Hello, Pasadena Inn, this is Sandy, how may i direct your call?B: Id like to speak to someone about reservations. A: I can

22、 help you with that. what date would you like to make a reservation for?B: Well be arriving May 12th , but I would like to make reservations for penthouse. A: Oh, Im sorry sir, I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, he makes all the arrangeme

23、nts for our executive accounts. Unfortunately, hes not here right now. Can I take your name and number and have him get back to you?B: When do you expect him back in?A: Hell be out all afternoon, he might not be able to return your call until tomorrow, Will that be alright?B: Yes. I suppose. My name

24、 is Sam Darcy. He can contact me at 660-843-3235 . A: Could you please spell your last name for me?B: Sure. Its D-A-R-C-Y. A: Okay. Mr Darcy, and your phone number is 660-843-3233?B: Thats 3235. A: Sorry! 3235. Great. Ill have Tony call you first thing tomorrow morning. 3. Making Telephone Appointme

25、nts电话预约Dialogue one M: Hello, Bill Breton speaking. What can I do for you? F: Hello, Mr Breton, this is Jenny Jenkins of bradford and sons returning your call. Im sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday? M: Yes Ms J

26、enkins, thank you for returning my call. Im glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday? F: I am sorry. Im afraid I am completely booked on Mon

27、day. Would it be Possible to postpone until you return? M: Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you? F: That

28、 should be fine, shall we say about two oclock? M: Perfect! I look forward to seeing you at two oclock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone. F: Thanks Burdon, Ill see you on Thursday. Dialogue two F: Hello M: Hello, is Doras available? F:

29、 This is Doras, who is calling please? M: Hi, Doras, this is Mike calling from parkers dentistry. Im calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker. F: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointmen

30、t. I have a scheduling conflict, and I cant make it that early. M: If I put you in that later slot, would that work out? F: It would have to be after lunch. Do you have anything available about 2 oclock? M: Sorry, Mam. The only opening we have after lunch is 1: 15, but I might be able to work you in

31、 at 4: 00. Would that be a better time? F: Thats all right. I think I should be able to make it at 1: 15. Can you put me down for that time slot? M: No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1: 15 F: Wonderful. Thanks very much. 4 Memos备忘录Dialogue 1A:

32、 I have been waiting here in the conference room for ten minutes already, what time is the meeting start? where is anyone anyway?B: Didnt you hear about that, our meeting was postponed until Friday. A: Why the meeting was postponed? No one told me anything about it. B: Did you get the memo?A: What m

33、emo? They havent any memo this whole week, I check my inbox every day. And I havent seen anything. B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk. A: You know how things get pilot about my desk when Im busy. I know sometimes I do man

34、y please things, but I always read all the memos go around; they go directly to my inbox. Are you sure were send to whole office?B: It should have got arround to every body, they also post a copy of the memo in the break room. Dont you ever look at meassages post on the bulletin board? A: Im usually

35、 too busy to take a bunch of cofee break by the watercooler, Anyway, Im sure the memo never get to my inbox, Ill have to talk our secretary about it. B. Thats right, You will never know what your missing out of it if you dont read the memos. Dialogue 2A: Ms. Dorsen, I need to take a dictation for me

36、, B: Yes, sir;A: They should go out intra office memorandum to all employee by this afternoon, are you ready?B: Yes, sir, Go ahead. A: Attention all staff: effective immediately, all office communication are restricted to email correspondance as official memos, the use of instance message porgram by

37、 employee during work hour are strictly prohibited. B: Sir, Does this apply to intra office communication only or relate also restrict external communications?A: It should apply to all communications. Not only in this office between employees, but also any outside communciations. B: But sir, many em

38、ployees use instance messaging to communcate with clients. A: This were just have to change the communication methods, I dont want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we?B: This apply to internal and external communicatio

39、ns. A: Yes, any employee who persist using instance messaging, will first recieve a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe dirctly to the department of his. B: Is that all?A: Yes, please give this mem

40、o type out and distribute to all employees before 4: 00 PM5 Busines CorrespondanceDialogue one. A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week. B: If you want to see something about my call last week, why didnt they sent it to me?A: I guess i

41、t must have contact information, so they sent it addressed in care of your department head, anyhow, they wrote to confirm in reading what you discussed about milton contract. B: Can I see it first in seconds?A: Sure, here it is. B: Dear Mr. Clock, bother to your telephone call last Friday, Im readin

42、g to confirm our meeting on July 21st, as we discussed, our meeting is to review the contract details. A: Did they ask you to sent the files beforehand?B: Lets see, Well be grateful for the complete to send related materials to our office prior to our meeting. It looks like. . . Hey! Was there anyth

43、ing else was send along with this letter?A: I dont think so, why do you ask?B: The letter writes: please find the enclosed copy of our agenda for your review, I dont see anything else in the envelope. A: Maybe they forgot to attach it to the letter. You should give them another call. Dialogue 2. A:

44、Can you help me for a minute?B: Sure, what I can do for you?A: Im try to write a letter to one of our clients, But I just dont know exactly what to say, I dont even know how to get started, I know I should write dear Mr. Mrs. or Ms. , but the problem is I dont know the name of contact person. B: You

45、 can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned. A: OK, So I first thanks them for their business, I can say something like we are very grateful for your continue support, How is that?B: Good! But also, write off the bed you want to tell them the reason

46、 of your writting, give them more reference. A: Like Regarding our new product line, we would like to anounce a special price discountB: Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How shoud I write that?B: Y

47、ou can tell them Please finding the enclosed customer service survey, else also, you can say: Attach a customer survey. If you need resource it right away, you can tell them the urgent by saying Please return the survey without dely as soon as possible. Maye it more polite with this as early as convenience. B: Great! and what do you think I should close it with?A: Since you dont know them that well personal