体验商务英语综合教程3 Unit 3 Travel.ppt

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1、Unit 3,Travel,Topics for presentation,1.How important is traveling to you?What is the most interesting and annoying thing about traveling?2.What is your favorite way of traveling?What are the differences between traveling by air and traveling by land(rail,bus)?3.Where do you want to go most in China

2、 or in the world if you have the chance?,Travelers are always discoverers,especially those who travel by air.There are no signposts in the sky that a man has passed this way before.,Anne Morrow Lindbergh(1906 2001)was a pioneering American aviator,author,and the spouse of fellow aviator Charles Lind

3、bergh.,Quotation,Annoying things on flight,American or British English?,gasolinetruckparking lotvacationcabbaggageround tripsubwayflight attendantfreewaylineschedule,petrollorrycar parkholidaytaxiluggagereturn triptubesteward/stewardessmotorwayqueuetimetable,American,British,Reading 1:Free flight of

4、fer,Emirates Airline(shortened form:Emirates)is a major airline in the Middle East,and a subsidiary of The Emirates Group.It is the national airline of Dubai,United Arab Emirates(UAE).Emirates operates an international network from its hub at Dubai International Airport,spanning North America,South

5、America,Europe,Asia,Africa,the Middle East and Australia.The airline operates over 1,990 passenger flights per week,to 101 destinations in 61 countries across 6 continents.The company also operates four of the worlds longest non-stop commercial flights from Dubai to Los Angeles,So Paulo,Houston,and

6、San Francisco.,Free flight voucher,Para 1:Greeting,Promotion letter,As you have flown Emirates in the past year,you will have experienced our outstanding service to the Middle East.But do you know that Emirates also flies to an extensive network of major destinations all around the world?,Para 2:Pur

7、pose,Please fill in the enclosed questionnaire and give us your views as a business traveler as well as let us update our database so that we can send you in the future only the information and offers that you are interested in.,Para 3&4:Offers,Free flight voucher:claim a free Economy ticket if you

8、fly a First or Business Class trip with Emirates before July this year.Free prize draw:the winner will receive a Business Class trip for 2 people to Hong Kong,Singapore&Bangkok,including 7 nights luxury hotel.,Promotion letter,Para 5 6:Ending,Deadline:send back the completed questionnaire by 22 Janu

9、ary.Enclosure:leaflet with interesting informationNotification date:5 MarchGood wishes:take advantage of the free flight offer good luck with the prize draw welcome to Emirates flight.,Comment on the letter,The style is formal.The language is simple,clear&accurate.The tone is friendly and pleasant.,

10、A,Read the letter and answer the questions,1.What is the purpose of the letter?,Collect the views of business travelers and update the information for the database.,2.What incentive is the company offering if you fill in the questionnaire?,A free Economy flight voucher and a chance to win a prize dr

11、aw for a luxury Far East holiday.,3.What condition is attached to the offer?,You must take a First or Business Class trip with Emirates before July this year.,4.Why do companies run this type of promotion?,To create brand awareness and loyalty.,Which of the following nouns from the letter are counta

12、ble?Which are uncountable?,B,service network destination questionnaireresearch view information effortflight voucher respondee accommodationlocation leaflet offer luck,?,C,C,C,U,C,U,?,C,C,C,U,C,C,C,U,C,Correct the mistakes below.,Alpha Airlines flies to an extensive network of major destinations.We

13、need information from you.Help us with our research by filling in two questionnaires and you will be entered into a prize draw for a trip for two people including seven nights luxury hotel accommodation in one of three exotic locations.,s,es,s,Word studies,be aware of/that,He is well aware of the da

14、ngers of smoking,but still can not give it up.He is not aware that his son is having difficulties at school.He is not fully aware of his mistakes.,fill in,Please fill in the form and hand it in together with your application.When you apply for an e-mail address,you need to fill in your personal info

15、rmation on the Internet.,Word studies,ensure,All the necessary steps have been taken to ensure his safety.You must ensure that everyone is informed.,be relevant to,For further information,please see the relevant parts in the guide book.This information is not directly relevant to the case.,claim,Som

16、eone has found my lost watch.Ill go to claim it.If an old man has problems,he can claim special aid from the government.,Word studies,qualify for,People of low incomes may qualify for government aid.Will Chinese football team qualify for the next World Cup?With his masters degree,he is qualified for

17、 a teaching position in the middle school.,notify,If there should be any changes,you will be notified.Please notify all the staff that the Managing Director is coming for a visit tomorrow.,on board,The train is about to leave.Lets go on board.The flight attendants stand at the gate to welcome the pa

18、ssengers on board the plane.,Language review:will,You will have experienced our outstanding service(line 1)Youll be helping us with our research on your views(line 4)This will ensure that we only send out(line 5)We will send you a free flight voucher.(line 7)In addition we will be entering all repos

19、ndees names(line 10)The winner will receive a Business class trip(line 11)You will find full details in the enclosed leaflet.(line 16)The winner will be notified by 5 March.(line 18)We will be welcoming you(line 19),will+have V-ed:will+V:will+be V-ed:will+be V-ing:,1,3,4,6,7,8,2,5,9,Which example(s)

20、refer(s)to:PastPromisesFuture,1,3,4,5,6,8,2,7,9,A service designed for the business traveler,Holiday in the Far East,This information will help us(line 4)Your feedback will also allow us(line 5)The future will be of genuine relevance(line 8)You will be doing us a great favor too.(line 11),will be en

21、tered in a free prize draw.(line 16)The winner will enjoy an Emirates(line 19),Free Economy Class,We will thank everyone who responds(line 28),Exercise,Skills,Making arrangements on the telephone,Call 1Purpose,Philippa Knight calls Maria Bonetti to make an appointment see her in London next week.,Re

22、sult,The appointment is fixed for Wednesday at 2pm.,Call 2Purpose,Philippa Knight calls Maria Bonetti to reschedule their meeting because her flight has been delayed.,Result,Marias phone is engaged when she calls so she has to leave a message.,Listen to the first call again and complete the extract

23、below.,Knight:Im calling because Ill be in London next week and _ _ you.I want to tell you about our new collection.Bonetti:Great.What _?Im fairly free next week,I think.Knight:_?In the afternoon?Could _ then?Bonetti:Let me look now.Let _.Yes,thatd be no problem at all._ two oclock?Is that OK?,Id li

24、ke to,make an appointment to see,day would suit you,How about Wednesday,you make it,me check my diary,What about,Listen to the second call again and complete the extract below.,Receptionist:Thank you.Im putting you through.Hello,Im afraid shes engaged at the moment._ or can I take a message?Knight:I

25、ll leave a message please.The thing is,I should be meeting Ms.Bonetti at 2pm,_.My plane was delayed,and Ive got to reschedule my appointments.If possible,_ tomorrow._ in the morning._ _ here at the hotel,please?Receptionist:Certainly.Whats the number,please?Knight:Its _.,Will you hold,but somethings

26、 come up,Id like to meet her,Preferably,Could she,call me back,020 7585 3814,Reading 2:Air rage,A,What can make people behave badly when flying?,Passengers behaving badly,Para 1 2:Abusive passenger a common problem,How often are airline crews suffering from passenger assaults at work?,They suffer ab

27、out 100 verbal and physical assaults every month.,Why are some airline cabin crews seeking early retirement?,They seek early retirement because of their stressful work.,What had caused the businessmans misbehavior in Para 1?,It was caused by delayed flight and lost luggage.,Passengers behaving badly

28、,Para 3 5:Causes of air rage,Major cause,Stress:People have no control of the situation when they are on board the flight.Their unhappiness and uneasiness gather until a breaking point.A 70-year-old passenger hit a steward just because of being told that there was no more steak.,Other causes,Alcohol

29、,smoking,changing views on technology&authority,and mass travel.,Passengers behaving badly,B,Read the article again and find two examples of passengers behaving badly.,A businessman shot out the front tyres of a plane on the runway.A 70-year-old man hit a steward because there was no more steak.,C,W

30、hich of the following reasons are given for passengers behaving badly?,1 Flights dont leave on time.2 Passengers dont feel safe.3 Airline staff dont put the customer first.4 Flight attendants arent polite.,5 Some terminals are too crowded.6 Passengers feel worried and nervous.7 The airline food is o

31、f poor quality.8 Some passengers get drunk.,9 Some airlines dont have no-smoking policies.10 Passengers dont respect authority.,passenger crew retirement staff luggageassociation stress situation excuse controltechnology abuse alcohol steak blamecondition travel steward issue cause,C,C,U,C,U,C,U,C,C

32、,U,U,U,U,C,C,C,U,C,C,C,D,Which of the following are countable and uncountable nouns?,Passengers behaving badly,Passengers behaving badly,E,Write a letter of complaint to an airline about an incident that occurred on a flight.In your letter,you should include:the purpose of the letter details of the

33、incident what you want the airline to doYou should write no less than 100 words,Listening,Business travelers problems,A,Problems with business travelers,Listening,Business travelers problems,B,Listen again and answer the questions,1.David Creith is the Customer Service Teaching manager:,a)for which

34、airline,a)British Airways,b)at which terminal,b)Terminal 4,c)at which airport,c)London Heathrow,2.Some people want:,a)_,b)_,c)_,to sit next to their colleague,3.Why is it not possible to give everyone the seat they want?,Because the aircrafts are sometimes fully booked.,4.Why do airlines have to ove

35、rsell flights?,Because of commercial pressure.,5.Who are Gold Card holders?,Passengers on BAs frequent flights scheme.,6.What do Gold Card holders often ask for?,They often ask for seat upgrade.,an aisle,a window,Listening,Business travelers problems,C,David Creith talks about how he deals with tele

36、phone complaints.Listen and complete the chart,Listen _,Find _,Example:_,Not caused by _,_ by _,Make sure it doesnt _,Offer an _ if required,very carefully,the actual cause of the complaint,delayed flight,the airline,or,British Airways,happen again,apology,Case study,The team-building seminar,Backgr

37、ound,IDP,a computer software company,Los Angeles,USA,A team-building seminar,20 senior managers,Vienna,Austria,Friday to Sunday,Informal meetings,executive games,Reward the managers for their hard work,Case study,Hotel details,City center,near top restaurants,Opera House&shopping.18th century hotel,

38、30 kms outside Vienna,lovely countryside,forest,lake.Modern hotel(1952),Hotel shuttle cars,Hotel luxury bus,Health club,gym,pool,sauna,shop.Facilities shared with other guests,Health club(for IDP guests only),pool,sauna,running track through countryside,Outstanding cooking,Healthy family-style cooki

39、ng,By 31 Dec,On/before 12 Nov.10%discount,$40 an hour,Free of charge,Case study,Detailed arrangements for the seminar,20(male 12/female 8),Registration:5pm,Friday,12 Nov.,5pm,Sunday,14 Nov.,4 or 5 star hotel,Overhead projector,flip chart,Powerpoint,VCR,Friday:dinner;Saturday:breakfast,lunch,Sunday:b

40、reakfast,lunch,Case study,Writing task,You are the head of Corporate Travel at Universal Airlines.Write an e-mail to the manager of the hotel chosen for the team-building seminar to confirm the booking,giving details of the number of participants,arrival and departure times,equipment and any other special requirements.,Your e-mail should be no less than 120 words.,Thank You!,