Unit 5 Stress体验商务英语综合教程2.ppt

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1、Maturity is achieved when a person accepts life as full of stress.Stress is the spice of life.No one dies from working too hard.But when people dont get any recognition in their work,the stress of that lack of control can kill them.Its not stress that kills us,it is our reaction to it.One of the sym

2、ptoms of an approaching nervous breakdown is the belief that ones work is terribly important.Stress is an ignorant state.It believes that everything is an emergency.Stress is the trash of modern life-we all generate it but if you dont dispose of it properly,it will pile up and overtake your life.,Us

3、eful quotes about stress,Starting up,A,Which of these situations are most stressful for you?,Starting up,B,What do you do to relax?,Starting up,C,Rank these situations from 1(most stressful)to 8(least stressful).Then discuss your choices.,making a presentation to senior executives leading a formal m

4、eeting telephoning in English writing a report with a tight deadline negotiating a very valuable contract meeting important visitors from abroad for the first time asking your boss for a pay rise dealing with a customer who has a major complaint,Can you think of any other stressful situations?,A,Wha

5、t do you think are the main causes of stress at work?,B,Listen to the first part of the interview and answer the questions.,1 According to Prof.Cooper,what are the 2 major causes of stress at work?-Firstly,increasing _.-Secondly,working _.2 Does Prof.Cooper think these are new problems?Do you agree?

6、Why/why not?,job insecurity,long hours is becoming common,C,Listen to the second part of the interview.Tick the examples of the stress which Prof.Cooper mentions.,1 long hours2 too much paperwork3 not enough breaks during working hours4 a difficult boss5 transport problems going to and from work6 la

7、ck of promotion opportunities for women,D,Listen to the third part of the interview.Underline the correct answer according to Prof.Cooper.,1 Men/Women are more flexible.2 Men/Women cope with pressure better.3 Men/Women have more stress-related illnesses.,E,In your opinion,which of the following appl

8、y more to men or women.Why?,Men/Women:1 are better time managers.2 are less worried about deadlines.3 have more pressure outside work.4 are less ambitious.5 worry more about making mistakes.6 pay more attention to detail.7 are better at doing many things at the same time.8 are more likely to become

9、angry when stressed.,A,Before you read the article,discuss these questions.,1 Did you have a dream job when you were a child?,2 What is the rat race?Is it a:a)game where people bet money on rats that race?b)very busy and competitive way of life?c)group of criminals driving fast cars?,3 To swap means

10、 to exchange:true or false?,true,Nat West,National Westminster Bank Plc,or NatWest as it is commonly known,is a commercial bank in the United Kingdom which has been part of The Royal Bank of Scotland Group Plc since 2000.It was established in 1968 by the merger of National Provincial Bank and Westmi

11、nster Bank.Traditionally considered one of the Big Four banks,NatWest has a large network of 1,600 branches and 3,400 cash machines across England and Wales and offers 24-hour Actionline telephone and online banking services.Today it has more than 7.5 million personal customers and 850,000 small bus

12、iness accounts.,Banker swaps rat race for bus lane,B,Read the article and answer the following questions.,1 What job does John Burgin do now?What job did he use to do?2 How much did he earn?How much does he earn now?3 What did he collect when he was a child?4 How long did he work in a bank?5 Banking

13、 was a career but in the end it became just a job,what does Burgin mean by this?6 Why is Burgins new job less stressful than his old one?,Hes a bus driver now but he used to be a bank manager.,He earned 30,000 per year before.Now he earns 11,000,Bus maps and timetables.,Nearly 30 years.,He found no

14、pleasure in work any more and did not want to progress any further in his banking career.,He doesnt take work to do at home or think about work when hes not working,unlike when he was at the bank,C,Look at the words below.Which go with the job of a)a bank manager or b)a bus driver?,a),b),a),b),a),b)

15、,b),b),a),a),b),a),D,Find words in the article which mean:,1 to stop doing an activity(paragraph 1).2 to achieve a dream(paragraph 1).3 times when people do not usually work,for example the weekend or at night(paragraph 3).4 to get better and better jobs in the same company(paragraph 3).5 to do extr

16、a work outside the office(paragraph 4).,give up,realize an ambition,anti-social hours,work your way up through a company,take work home,A,Match the words to their definitions,1 lifestyle2 workaholic3 workload4 deadline5 flexitime,a time or date by which you have to do somethingA system where employe

17、es choose the time they start and finish work each dayThe way people choose to organize their livesSomeone who cannot stop working and has no time for anything elseThe amount of work a person is expected to do,B,Complete each sentence with an appropriate word from Exercise A.,1 I worked until 11 ocl

18、ock at night to meet the _ for presenting the report.2 I work six days a week and never have a holiday.My girl friend says Im a _.3 Karl has a heavy _ at the moment because several colleagues are sick.4 She gave up a highly paid job to join a meditation group in India.Shes completely changed her _.5

19、 A _ system can help to reduce stress levels of employees by giving them more control over their working hours.,deadline,workaholic,workload,lifestyle,flexitime,A,Look at the words in the box.Discuss where to put the jobs in the stress league below.,Actor,Hairdresser,Librarian,Banker,Bus driver,Teac

20、her,Group discussion,Do you agree with the stress league?Why/why not?2.Do you like working under pressure?Why/why not?3.What deadlines do you have to meet in your daily life and work?Which are the most difficult to meet?4.Why do people become workaholics?5.Do you think you are a workaholic?Why/why n

21、ot?6.How could you manage to balance work and life?,Work in pairs or in groups.Ask and answer the following questions.,Differences between Past Simple and Present Perfect,We use present perfect when the time period has not finished and past simple when the time period has finished.e.g.I have seen th

22、ree movies this week.I saw three movies last week.,We use present perfect to give recent news and past simple to give older information.e.g.Martin has crashed his car again.Martin crashed his car last year.,We use present perfect when time is not specific and past simple when time is clear.e.g.I hav

23、e already sent him the invitation.I sent him the invitation on Thursday.,We use present perfect with for and since when the actions have not finished and past simple when the actions have already finished.e.g.I have lived in Guangzhou for 10 years.I lived in Guangzhou for 10 years before I went abro

24、ad.,A,Cross out the incorrect sentence in each pair.,1 Stress levels have increased in recent years.Stress levels increased in recent years.2 The role of women changed dramatically over the past 100 years.The role of women has changed dramatically over the past 100 years.3 He has worked as a stress

25、counselor since 1999.He worked as a stress counselor since 1999.4 I resigned tow months ago.I have resigned two months ago.5 Have you ever been to a stress counselor before?Did you ever go to a stress counselor before?6 I have seen a stress counselor last week.I saw a stress counselor last week.,B,W

26、rite the time expressions from the box under the correct heading.,so far two years ago ever in 1999 yet justyesterday for the past two years already neverlast Monday during the 1990s over the last few years since 2001 when I was at university,in 1999yesterdaylast Mondayduring the 1990swhen I was at

27、university,everyetjustfor the past 2 yearsalreadyneverover the last few yearsSince 2001,Translation exercise,我两年前在麦当劳餐厅工作过。(McDonald)我们在暨南大学学习至今已有两年了。你去过北京吗？1999年你在做什么？你作业做完了吗？会议刚刚开始。在过去的两周时间里，我们一直在做这个项目。(project)我昨天在图书馆见到他了。这项工作我们已经完成一半了。我从来没见过这么美的地方。他毕业于上个世纪九十年代。在过去的几周里，股票价格持续下跌。(share prices)自200

28、1年以来，我一直住在广州。我在大学时一直努力提高自己的交际能力。我们上个星期一都回家去了。,Translate the following sentences into English,using Past simple or Present perfect.,I worked in McDonald two years ago.We have studied in Jinan University for 2 years so far.Have you ever been to Beijing?What did you do in 1999?What were you doing in 19

29、99?Have you finished your homework yet?The meeting has just started.We have worked on the project for the past 2 weeks.I met him in the library yesterday.We have already completed half of the work.I have never seen such a beautiful place.He graduated during the 1990s.Share prices have kept falling o

30、ver the last few weeks.I have lived in Guangzhou since 2001.I tried to improve my communication skills when I was at university.15.We all went home last Monday.,Key to translation exercise,C,Work in pairs.Ask and answer questions about the subjects below.,attend a conference be late for an important

31、 meeting make a telephone call in English,travel abroad on business make a presentation go on a training course,Sample:Have you ever attended a conference?Yes,I have.Where/When was it?In Madrid/In July,A,A personnel manager and two colleagues are discussing ways of improving the staffs health and fi

32、tness.Listen and note down their suggestions.,Date:20 July,2009Participants:Vincent,Monica&TanyaSubject:Improving staffs health&fitnessSuggestions:,offer free medical check-up every year have a no-smoking policy in the staff restaurant offer healthier meals set up counseling service for the staff,B,

33、Listen again and fill in the missing words.,1 We _ all staff a free medical checkup.2 _ having a no-smoking policy in the staff restaurant?3 I think we _ the food.4 True.We _ the menus and offer healthier meals.5 _ setting up a counseling service,Vincent?,Could offer,How about,should improve,could c

34、hange,What about,C,Later in the same meeting they discuss whether to buy group membership to their local Sports Center.Listen and tick the expressions they use.Then write A if the expression shows agreement,or D if it shows disagreement.,1 Mm,I dont know.2 It sounds interesting,but it could be very

35、expensive.3 I agree with you,Tanya.Itd cost a lot 4 I dont agree at all.Its got a very good pool and sauna.5 Yes,its worth checking out,I suppose.6 A sauna is very relaxing,I must admit.7 Maybe,but there are so many other things we could do.,D,D,A,A,A,D,D,D,Work in pairs.You work in the personnel se

36、ction of a large bank.Discuss how to deal with the problems below.,1 Staff often arrive at work late and leave early.,2 Abuse of the telephone and e-mail systems.Staff often use them for personal matters rather than for company business.,3 High staff turnover of front desk cashiers in all the banks

37、branches.,CASE STUDY,Genova Vending Machines,Background,Genova Vending Machines,Zurich,Switzerland,GVM merged with another company.As a result,the management cut the workforce by 15%,introduced open-plan offices and wanted to leave the work of salary payment and staff recruitment to outside companie

38、s.,The staff are stressed.They are worried about job security and morale is low,especially the staff in the Human Resources Department.,CASE STUDY,Consultants findings,A report on the problems in the HR Department,Too small and noisy.Not enough space and privacy.Often interrupted,Longer hours,heavie

39、r workloads,more control and less freedom,HR staff who were involved in laying other colleagues off have emotional pressure.,Rumors about further staff cuts might lead to strike.,Extremely unpopular:does not listen to or understand people;never mixes with staff,Good staff are to resign if the situat

40、ion continues.,CASE STUDY,Task,Speaking,You are members of the group of consultants.Work in small groups to discuss these questions.Which problems do you think are the most serious?What should the management do to solve the problems?,Writing,As leader of the stress management team,write a memo to GVMs Managing Director outlining your recommendations for stress management in the company in both the short and long term.,Thank you!,