杭州香格里拉酒店餐厅规章制度.doc
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1、规章及制度POLICIES & PROCEDURESSUBJECT: Report to work P&PREF NO: 001主题:工作汇报的政策与程序编号:001 DISTRIBUTION: CAF SHOP AND ROOM SERVICE STAFFPAGES: 2PREPARED BY APPROVED BY 准备人: 批准:General Manager总经理IMPLEMENTATION DATE 执行日期:OBJECTIVES目的:Make staff get more help and solve the problem in first time .Report to wor
2、k p&p Report to captainReport to SupervisorReport to managerReport to F&B DIRECTORA、 员工在上班时间内不管有什么问题必须逐级汇报,先找当班的领班或主管汇报解决,如过解决不了找副经理、经理解决。B、 如果上班太忙,当时没法解决的约好时间再解决。C、 如果解决不了的将有餐厅经理上报给部门总监来协助解决。D、 不管什么情况不允许影响工作,首先做工作,然后再解决问题。E、 以上规定是咖啡厅、送餐部员工必须执行的。F、 如果没有按照以上规定执行,此员工将被退回人事部。并给书面警告一张。 规章及制度POLICIES & P
3、ROCEDURESSUBJECT:PRE-SHIFT MEETING AND MONTHLY MEETING REF NO: 002主题:每日例会和月会的准备编号:002 DISTRIBUTION: ALL CAF SHOP AND ROOM SERVICE STAFFPAGES: 1 PREPARED BY:APPROVED BY准备人: 批准:General Manager总经理IMPLEMENTATION DATE 执行日期:OBJECTIVES目的:EFFECTIVE FOR COMMUNICATION AND SOLVE THE PROBLEM 。PROCEDURE:A、所有领班主管
4、副经理每次开会前必须准备好要说什么。包括营业时间内发生的问题应该注意的,需要跟进的,需要员工注意的,然后进行工作分配。 The captain and the supervisor assistant manager must be prepare what want say. Including what happen in work time 、what we need to follow 、what we need to pay attention、arrange the work to duty staff .B、 会议时间根据工作流程规定进行,所有员工提前三分钟站好准备开会。(如果有
5、特殊情况可能会更改更改)Pay attention about time ,the meeting time according to the restaurant work flow (accept have urgency thing )we will change the time .and need all staff standard by in restaurant before 3 minutes.C、 所有上班员工必须参加例会,不接受任何解释,缺席一次一张口头警告。(除非已经安派其他工作)All duty staff must be join in the meeting .d
6、ont have any excuse ,lost one time will be got a warning.(accept is arranged work already )D、 每月五号进行一次月会,每位员工必须参加。(年假/婚假/工伤/和公共假期除外)缺席一次一张口头警告。Monthly meeting ,every month will have a monthly meeting on every month 5th .every one must be join (accept annual leave 、marriage leave 、job injury leave 、p
7、ublic holiday ).lost one time will be got a warning.E、 所有员工必须备一笔记本和笔,记下每次月会内容,每次每人至少提一个建议以帮助餐厅不断完善。All staff need prepare one note book and one ball pen for take notes ,and also give some ideas to improve our restaurant to better and better (on monthly meeting ).F、员工生活问题如需帮助同时也可以提出来,我们尽力帮忙。If have p
8、ersonally thing also can asking. we will help to solve it .(on monthly meeting )G、所有员工必须遵守以上规章制度Every meeting need all staff care . H、领位每次负责会议记录Hostess will be report the meeting minutes . 规章及制度POLICIES & PROCEDURESSUBJECT: ASK FOR UNPAID LEAVE REF NO: 003 主题:无薪事假编号: 003 DISTRIBUTION:ALL CAF SHOP AN
9、D ROOM SERVICE STAFFPAGES: 1PREPARED BY:APPROVED BY: 准备人: 批准:General Manager总经理IMPLEMENTATION DATE 执行日期:OBJECTIVES目的:Effective to do work done, staff have a right procedure .PROCEDURE程序:A、必须提前一周向餐厅主管或经理提出书面申请并且要有正当理由。You should to be give the right reason before one weeks to restaurant duty shift le
10、ader or restaurant manager . .B、按酒店正规格式填写书面申请。You should write formal form for the leave .according hotel standard .C、此假不可代请。The leave write need by yourself nobody can instead . D、如果请假没有被批准将给过失单一张。If not allowed to leave will be give one write warning 。E、如果累计两次将被开除。If have two times in two months w
11、ill be discharge .规章及制度POLICIES & PROCEDURESSUBJECT: Ask for sick leave p&pREF NO: 004 主题:病假的政策与程序编号:004 DISTRIBUTION: All cafe shop and room service staff PAGES: 1致:所有咖啡厅及送餐部员工PREPARED BY: APPROVED BY:准备人: 批准:General Manager总经理IMPLEMENTATION DATE 执行日期:OBJECTIVES目的:Help staff get more help and reaso
12、nable arrange the man power. PROCEDURES:A、 If have sick first go to see hotel doctor ,then will get help .如果生病首先看酒店医生。B、 If hotel doctor cant help, they will give a note for hotel rule hospital .如果严重酒店医生将要开转诊单给员工。C、 If you really need to have rest for your body ,the hospital doctor will give you pro
13、ve for rest .then you give the prove to self outlet write formal form. so can get the holiday . 如果需要休假医院将会开休假证明,员工持医院证明填写正规假期申请表。不可代签。D、 Emergency call need hand in the ask leave form at the second day also need hospital case book.如果急诊需要在第二天补交医院病历及急诊证明。E、 Every one must be observe the rule .if you c
14、ant will get the write warning (first time)the second time will get last warning .the third time will give discharge.每个人必须遵守,如果不遵守者,第一次书面警告一张,第二次最后警告一张。第三次开除。. 规章及制度POLICIES & PROCEDURESSUBJECT: Job injury leave REF NO: 005 主题:工伤的政策与程序编号: 005 DISTRIBUTION: All cafe shop and room service staff PAGES:
15、 1致:所有咖啡厅及送餐部员工PREPARED BY: APPROVED BY: 准备人: 批准:General Manager总经理IMPLEMENTATION DATE 执行日期:A. The staff injury on duty time called job injury .first handle the hurt by hotel doctor at first time. same time report to outlet manager and department director .在工作时间内因工作受伤属于工伤,首先请酒店医生进行治疗,同时报告餐厅经理及部门总监。B
16、. According the staffs injury case will be arrange go to hospital to checked again by the hotel doctor decision.按照工伤情况员工将备送往酒店指定医院进行治疗。C. Writing report to human resources by shift leader.写书面报告给酒店人事部。D. All things according to hotel job injury rule to solved it .一切按照酒店工伤制度处理。规章及制度POLICIES & PROCEDUR
17、ESSUBJECT: Staff on work and off work p&pREF NO: 006主题:员工在上班与下班的政策与程序编号: 006 DISTRIBUTION: All cafe shop and room service staff PAGES: 2致:所有咖啡厅及送餐部员工PREPARED BY: APPROVED BY 准备人: 批准:General Manager总经理IMPLEMENTATION DATE 执行日期: OBJECTIVES :Keep man power for operation effective make the job done. PROC
18、EDURES:A、All duty staff must be standard by at restaurant before ten minutes .also first time sign the name at sign in and sign out book. then starting briefing for next shift and summary for last shift. Arrange staff work.所有员工必须提前十分钟到岗,并在签到本上签到,接下来开例会,总结上个班次不足,并且安排下个班次的工作。B、Checking staff grooming
19、and hygiene 、checking every staff is taking money or not 、and taking bag or not 、also cant taking mobile phone on duty .for female must be make up when on duty .and wear hotel uniform in cleaning and tidy .fresh body smell ,wear stocking also .for male the hair must be up collar and cant cover the e
20、ars .wear uniform in cleaning and tidy . in cleaning .fresh body smell also .检查员工的仪容仪表,是否带钱上班,是否带包,并且不允许带手机,女员工上班必须划淡妆,穿酒店制服并且保持干净整洁,穿肉色袜子,保持体味清新,男员工头发不能过衣领,不能盖耳朵,穿酒店制服,保持体味清新。C、 All service must be show theGloria Resort standard ,never to say no to guest .if have special problem shift leader must b
21、e help the staff to solve it .所有的服务必须体现凯莱标准,永远不要说不,假如有特殊情况马上报告领班处理。D、All work distributed to staff must be first do then back to talk if have problem.所有分配的工作必须先服从后讨论。E On duty time every staff if need to leave restaurant must be first report to shift leader when get allowed then can leave. But the t
22、ime no more five minutes .所有的员工上班期间如果需要离开餐厅必须跟当班领班或主管打招呼,得到允许后方可离开。时间不要超过5分钟。F、On duty time if the shifter leader need to leave restaurant also need first get allowed then can leave .if manager not in so two shifter leader tell each other .(also no more five minutes).所有当班的领班或主管如果需要离开餐厅,首先需要得到允许,如果经理
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- 杭州 香格里拉 酒店 餐厅 规章制度
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