普华IT评估方法论.ppt

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1、The PwC Information Technology Methodology Health Check,Strategy,Business Direction,Business Control of IS,IS Strategy and Policy,IS Planning and Budgeting,Delivery,Roles and Responsibilities,Organization,Project Management,Service Delivery,Development&,Implementation,Quality Management,Data Managem

2、ent,Security,Technology,Strategic Direction,Architecture,Computing Infrastructure,Communications,Infrastructure,People,People Management,IS People,User People,Systems,Applications,Information,Unsatisfied Demands,The ITM Health Check Methodology comprises 22 topics grouped into 5 segments:-strategy-d

3、elivery-technology-people,and-systemsThe BAS project team should work to select the key topics requiring consideration,and for each topic the level of analysis necessary.The following slides describe in more detail the contents of each of the 5 segments,What must be done to ensure that the IS/IT fun

4、ction effectively supports the business?How should the business control IS/IT?Is IS/IT aligned with the business goals?,Are resources organized,monitored and controlled in a way that delivers IS/IT services in the most efficient way?How is the value of IS/IT services measured and monitored?How is th

5、e value of IS/IT perceived?,Are technology trends identified,is the IS/IT architecture effective and is technology chosen and acquired in the most effective manner?How responsive is the technology infrastructure to the changing needs of the business?,How well does the organization manage its human r

6、esources in relation to IS/IT(skills,attitude,responsiveness,process effectiveness)?,Is the application functionality sufficient and cost effective,are there any deficiencies in the information provided by them,and what unsatisfied demand exists in the context of BASs business model?,Systems,Strateg

7、y,People,Delivery,Technology,Focus on the 5 IS and IT Segments,Applications Information Unsatisfied Demands,People Management IS/IT People User People,Business Direction Business Control of IS/IT IS/IT Strategy and Policy IS/IT Planning and Budgeting,Roles and responsibilities Organization Project M

8、anagement Service Delivery Development and Implementation Quality Management Data Management Security,Computing Infrastructure Strategic Direction,Communication Infrastructure Architecture,Here are questions that may help you think through these five areas.,Strategy Segment,Development&Implementatio

9、n,Quality Management,Data Management,Security,Direction,Architecture,Computing Infrastructure,Communications Infrastructure,People Management,IS/IT People,User People,Applications,Information,Unsatisfied Demands,Roles&Responsibilities,Organization,Project Management,Service Delivery,Delivery,People,

10、Systems,Technology,The strategy analysis can focus on the following:Is there an effective business planning process that includes IS/IT issues and opportunities?Is IS/IT aligned with the business?Is there effective control over IS/IT directions,priorities,resources and expenditure by senior manageme

11、nt?Does the organization have a clearly defined IS/IT strategy and is it adhered to?Does IS/IT have an effective resource planning and budgetary process and is there an appropriate mechanism to ensure compliance?,Business Control of IS/IT,Business Direction,IS/IT Planning,Resourcing&Budgeting,IS/IT

12、Strategy&Policy,Strategy,What must be done to ensure that the IS/IT strategy effectively supports BASs business?How should IS/IT be controlled?,Delivery Segment,Business Control of IS/IT,Business Direction,IS/IT Strategy&Policy,Direction,Architecture,Computing Infrastructure,Communications Infrastru

13、cture,People Management,IS/IT People,User People,Applications,Information,Unsatisfied Demands,IS/IT Planning,Resourcing&Budgeting,People,Systems,Technology,Strategy,Are resources organized,monitored and controlled in a way that delivers IS/IT services in the most efficient way?,Our delivery analysis

14、 can focus on the following:Does the IS/IT organization have a clear role and are the channels of communication defined and understood?Does the IS/IT structure enable it to fulfill its business and functional objectives?Does the IS/IT function operate effectively with the rest of the business?Is pro

15、ject management an accepted discipline and are the procedures applied across the project management life cycle?Are IS/IT services defined and delivered in an effective manner?Are the costs of delivering IS/IT services quantified and monitored with respect to their overall business impact and is ther

16、e an IS/IT value BAS eline that covers the current systems portfolio?Is the identification,prioritization and justification process of IS/IT projects carried out?Are there procedures for validation and acceptance of all IS/IT components?Are the maintenance functions and costs controlled with the sam

17、e level of discipline as development?Are there adequate management processes in place to ensure delivery of quality systems and services?Is information considered a critical corporate resource?Is this resource developed to meet the needs of the business?,Delivery,Development&Implementation,Quality M

18、anagement,Data Management,Security,Roles&Responsibilities,Organization,Service Delivery,Project Management,Technology Segment,Business Control of IS/IT,Business Direction,IS/IT Strategy&Policy,Development&Implementation,Quality Management,Data Management,Security,People Management,IS/IT People,User

19、People,Applications,Information,Unsatisfied Demands,Roles&Responsibilities,Organization,Project Management,IS/IT Planning,Resourcing&Budgeting,Service Delivery,Delivery,People,Systems,Strategy,Are technology trends identified,is the IS/IT architecture effective and is technology chosen and acquired

20、in the most effective manner?How responsive is the technology infrastructure to the changing needs of the business?,Direction,Architecture,Computing Infrastructure,Communications Infrastructure,Technology,Our technology analysis can focus on the following:Are technology trends monitored and exploite

21、d fully?Is the business aware of the potential opportunities for competitive advantage offered by IS/IT?Has the architecture been planned and is it appropriate for the organization?Is the architecture sufficiently flexible so that the business changes are not constrained by it?Does the computing inf

22、rastructure match the technology architecture?Does it support the business needs and is it sufficiently flexible to meet business changes?Is the communications infrastructure adequate to meet the needs of the business?Is there a process for effectively managing and controlling the communications inf

23、rastructure?,People Segment,Business Control of IS/IT,Business Direction,IS/IT Strategy&Policy,Development&Implementation,Quality Management,Data Management,Security,Direction,Architecture,Computing Infrastructure,Communications Infrastructure,Applications,Information,Unsatisfied Demands,Roles&Respo

24、nsibilities,Organization,Project Management,IS/IT Planning,Resourcing&Budgeting,Service Delivery,Delivery,Systems,Technology,Strategy,How well does BAS manage its human resources in relation to IS/IT(skills,attitude,responsiveness,process effectiveness)?,The people analysis can focus on the followin

25、g:Does BAS have clear policies which utilize its IS/IT people effectively?Do the IT people have the necessary knowledge,skills and attitude to fulfill their role?Does BAS provide IS/IT people with career opportunities?Do users have the necessary knowledge,skills and attitude to fulfill their role?Is

26、 there sufficient involvement of users in the IS/IT projects?,People Management,User People,IS/IT People,People,Systems Segment,Business Control of IS/IT,Business Direction,IS/IT Strategy&Policy,Development&Implementation,Quality Management,Data Management,Security,Direction,Architecture,Computing I

27、nfrastructure,Communications Infrastructure,People Management,IS/IT People,User People,Roles&Responsibilities,Organization,Project Management,IS/IT Planning,Resourcing&Budgeting,Service Delivery,Delivery,People,Technology,Strategy,Are the key applications functionally sufficient,are there any major

28、deficiencies in the information provided by them,and what unsatisfied demand exists in the context of BASs business model?,Our high-level systems analysis can focus on the following:Does the functionality of key applications meet the needs of the business?Is the value received in line with developme

29、nt and maintenance costs?Is the data received by users accurate,timely,and relevant?Are user requests(that are not covered by the current applications)identified,recorded,and prioritized according to business needs?What degree of unsatisfied demand exists currently or will exist BAS ed upon the grou

30、ps business strategy?,Information,Unsatisfied Demands,Applications,Systems,Articulating Issues,Recommendations,Development&Implementation,Quality Management,Data Management,Security,Direction,Architecture,Computing Infrastructure,Communications Infrastructure,People Management,IS/IT People,User Peop

31、le,Applications,Information,Unsatisfied Demands,Roles&Responsibilities,Organization,Project Management,Service Delivery,Delivery,People,Systems,Technology,Business Control of IS/IT,Business Direction,IS/IT Planning,Resourcing&Budgeting,IS/IT Strategy&Policy,Strategy,Enterprise Direction,1,No formal

32、enterprise-wide business strategy,plan or performance,monitoring.Enterprise is reactive to day-to-day pressures and such,strategy as exists evolves,2,Recognition of the need for a more formal approach to enterprise strategy,planning and performance monitoring.Strategy,plans and measures,defined for

33、some organizational units.Lack of consistency of approach,across enterprise.Little recognition of IS opportunities within enterprise,plans.,3,Consistent approach to enterprise-wide business strategy planning defined.,Business plans defined for all major organization units focusing on,inidividual needs.Regular reviews performed.Fomal method of reporting,business performance established in terms of key performance indicators,4,.,IS Direction,1,.,Here is an example of how we would use the data collected to highlight issues and creating recommendations.,Strategy,