美国教授在华为某知名高校MBA学生准备的人力资源讲义1.ppt

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1、Human Resource Management in the Age of Globalization,PhDof BusinessUniversity of,Trends in HRM:A FewIntroductory Thoughts,Line Managers at all levels are becoming first line human resource managers.Effective HRM is key to successfully motivating employees.HRM is increasingly recognized as a potenti

2、al competitive advantageIncreased productivityInnovationSpeed Quality,Human resource management is no longer“just”an administrative function!,Watson Wyatt Human Capital Index,It Pays to Invest in the Best!,Leveraging the Coffee Experience,Price Per Cup of Coffee,Source:Pine II and Gilmore(1999),Or m

3、ore!,A New Breed of Worker,21st Century Management Challenges,Accelerating ChangeGlobalizationHuman Resource Management,Speed and Change,Exponential increase in available informationGigabytes,terrabytes,petabytes and yotabytesUniversal access through the internetNew problem is access,not availabilit

4、yWide dissemination of high technologiesComputers,mobile phones,e-commerceDecreasing cycle timesHK mobile phones75%of profitability of Sun from products on the market less than two years,China continues its track record of successful pursuit of high tech achievement!,Changing Economy of China,1.3 bi

5、llion peopleAverage 10%real growth last 20 yearsEconomy has quadrupled in past 20 yearsWill be largest economy in the world in this century,possibly within two decadesOne giant construction zone,Change Affects the Workplace,90%of whitecollar jobs may be transformed or destroyed in next decadeNew wor

6、kplace arrangements,Facilitating New Work Styles,Change Affects the Workplace,Enterprise softwareEmergence of learning organizationsDecreased knowledge“shelf-life”,The Darker Side of Speed,Stress-hurry sickness,road ragedestruction of familiesStructurally defective industries resulting from“hypercom

7、petition”,The Change Imperative:,Continuously update knowledgeLeaders and workers alikeWelcome changeDevelop strategies to help your employees become comfortable with changePromote work/family balance,avoid burnoutWork smarter,not harderDownsize the workforce and the workloadBuild in slack,Globaliza

8、tion,Increased“permeability”of national boundariesTravel,communication,transportation of goodsInternational standards of product quality,innovation and costISO 9000 and ISO 14000Worldwide competitors,customers,markets and employeesEmerging importance of the developing world,Job Shifting in the News,

9、“Cheap labor at Americas Expense”“Bangalore engineers,India,work on US software projects”“Protest grows as tech-jobs move offshore”“The way,way back office”“The new global job shift”,Call Center Integration,Global consolidation of call centersThomas Cook Global Refund Center24 languages240 reps,one

10、center in EnglandKnowledge sharing across centersHewlett Packard34 call centers in 31 countriesK-Mine for learning transfer,Globalization and China,2008 Olympics coming to Beijing2010 World Exhibition comes to ShanghaiChina joins the WTOGlobal competitors coming to ChinaLocal competitors ramp up com

11、petitiveness to enter global markets,Globalization Imperatives,Recruit employees who can look beyond national boundaries for:Best practicesMarket trendsBusiness opportunitiesCompetitive threatsEmployees,Human Resource Management,Rapid obsolescence of employee skillsWorkforce diversityShortage of ski

12、lled workersNew roles for managers:Coach,consultant,facilitator,enabler,In China,small and large companies are responding tothe challenge of globalization with creative approaches the human resource management,Profile:Haier,CEO recognized as one of top 30 executives in the worldEarns an average of 1.8 patents per day80%annual growth last 10 yearsTargeting global brand recognitionProduction plant in South Carolina,The Extreme Value Proposition,Great companyGreat bossGreat jobAttractive compensation,Source:McKinsey,