英文商务邮件写作技巧 培训 动态实用ppt课件.ppt

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1、BUSINESS LETTER EMAIL,商务邮件写作,BY Lizanne,ONE,邮件格式要求,TWO,THREE,CONTENTS,Addressee 收信人Subject 标题Content 正文Ending 结束语Signature 落款,常用句型与,Requests 提出要求Follow-up 邮件跟进Reminders 邮件提醒Acceptance 接受Refusal 拒绝 Apologize 致歉,邮件写作问题,Fonts 字体Abbreviation 缩写Proofread 检查校对,ONE,邮件格式要求,Recipients 收信人,a.To 收信人地址:,b.CC（Ca

2、rbon Copy）抄送收信人地址:,c.BCC（Blind Carbon Copy）密送收信人地址:,邮件的发送对象和内容：谁发给你的邮件，你回复给谁；不要随意增加发送对象；涉及需保密的重要内容或技术参数，或内部邮件，不可随意抄送和转发。,ONE,邮件格式要求,Subject 标题:5C：Correctness（正确性），Conciseness（简介性），Complete（完整性），Clarity（清晰性），Courtesy（礼貌性）,Examples:【Nisun】Cash flow 2016-06-30,Examples:Daily report Zhen Lee V3.,Example

3、s:Follow-up about last Friday,ONE,邮件格式要求,Content 邮件正文 Salutation 称呼,a.只知头衔：Dear+Title e.g.Dear President/Dr./Chairman,b.只知姓名:Dear+全名+Mr.Mrs.Miss.Ms.Sir(s)Madam(s)Petere.g.Dear Mr.Whitee.g.Dear Anson,c.通函：Dear All,To whom it may concern,（Hi there，Hello Fred，Morning Andy）,ONE,邮件格式要求,Starting 开头,点明来意，不

4、需客套 原因和目的 e.g.This letter is to/Im writing to you for I would like to,回函时最好写明何时收到关于什么内容的邮件 e.g.Thanks for your email dated 7th Aug.Concerning/regarding Received your information on(date)about With reference to As requested in/In response to your email Further to our telephone conversation.I am writi

5、ng to inform you of,ONE,邮件格式要求,Letter Styles 内文格式,Semi-intended style 混合式,Dear Mr.Jack,Im an accounting manager of the XXX Enterprise Management Group Co.,Ltd.At present,Im in charge of translating of Audit working paper.Could you please offer us the files of this type before next Wednesday？Thanks f

6、or your support to our team all the time.Best regards,Lizanne Financial management department Tel:021-233XXXXX,ONE,邮件格式要求,Letter Styles 内文格式,Flat style 平头式,Dear Mr.Anderson,Im an accounting manager of the XXX Enterprise Management Group Co.,Ltd.At present,Im in charge of translating of Audit working

7、 paper.Could you please offer us the files of this type before next Wednesday？Thanks for your support to our team all the time.Best regards,Zhen LeeFinancial management department Tel:021-23570055-8006,ONE,邮件格式要求,Letter Styles 内文格式,Ending 结语通常是对收文者的希望或要求、或表示感谢的总结语,e.g.Hope to receive your email soon

8、.Im looking forward to(receiving)your earliest reply.We await your satisfactory news.Will/Would you please reply us before this Wednesday？I would appreciate it if you could give feedback in two days.Please inform us your decision soon/whether you may accept it.Thanks for your attention.,TIPS:LINK,ON

9、E,邮件格式要求,Letter Styles 内文格式,a.不知对方信息:Yours faithfully,b.不知对方姓名:Yours sincerely,c.熟悉对方:Best wishesregards,d.某位对方公司的人员:To Whom It May Concern,Polite closing lines 礼貌结束语,TIPS:LINK,ONE,邮件格式要求,Letter Styles 内文格式,Signature 落款,写信人全名、写信人职务及所属部门和公司、地址、电话号码、传真等(mailbox setupSignature)LizanneFinancial Manageme

10、nt DepartmentXXX Enterprise Management Group Co.,Ltd West Yanan RD.XXXX,Unit XXXX,SHANGHAI,200330,ChinaTel:+86 021-23XXXXX-800Mob:+86 135XXXXX14Email:LizanneXXXXX.com,TWO,常用句型,Requests 提出要求 Follow-up 跟踪邮件Reminders 提醒 Acceptance 接受 Refusal 拒绝 Apologizing 致歉,请求报价 回复收函提醒确认意见 接受修改 拒绝合作关系/提供文件 致歉延迟/工作出错,

11、TWO,常用句型,Requests 提出要求,It would be grateful if you could It would be appreciated it if you could Could you please provide with？I am writing to inform/apply for/request I am proposing/I suggest,最好写明时间 On/in/before/as of/by/next+(date),TWO,常用句型,Follow-up 跟踪邮件,I am writing to follow up on our earlier d

12、iscussion of.With reference to As requested in/In response to your email Per your requirement As our decision I confirm that.Regarding,TWO,常用句型,Reminders 提醒,a.按原计划的提醒：Just a reminder to you that Just a note to confirm with you that Im just writing to remind you of,b.改变计划的提醒：Please note we had origin

13、allyThis location is different from the one we previously discussed on the phone.Theres been a CHANGE!Please re-mark your calendars.,c.需要回复确认的提醒:Would you please phone me before June 19 if we can count on you to participate？Would you please reply to this email if you plan to attend？,TWO,常用句型,Accepta

14、nce 接受,I agree that I would like to accept I think its acceptable.We think we should acceptWe would accept it if.We are willing to,TWO,常用句型,Refusal 拒绝,We regret to Were afraid that we could not We dont hold the same opinion.Its not allowed to We dont agree Its unacceptable.We refuse that/We refuse t

15、o,常用句型,Apologizing 致歉,TWO,I am afraid that I regret that Sorry for/Sorry for the inconvenience that caused to you.I apologize for that/I apologize for not doing Please accept our deepest apology forYour patience and cooperation are highly appreciated.,THREE,邮件写作问题,选择合适的字体、字号 微软雅黑Times New RomanVerda

16、naArial,10,黑色,注意用词表尊重 I want-I would like(Id like)I wonder if you can/I would appreciate it if you couldI am interested in You can-I am proposing,邮件写作问题,注意表感谢(礼貌)Thank you for your patience and cooperation.Thank you for your consideration.,THREE,可增加以下语句If you have any questions or concerns,please do

17、nt hesitate to let me know.b.I am looking forward to your reply.,邮件写作问题,篇幅太长增附件或用分段、小标题、下划线等以提起注意，加强视觉敏感度 e.g.Some items need your attention:/First,/Second,/Third,THREE,慎用感叹号、问号等表达强烈感情的符号 e.g.？!,？,!,校对 发出前复看一次，检查单词拼写和文中提及的附件,错误的缩写Bst Rgrds,-You really look like a busy person,全部大写REGARDS/THANKS-You f

18、eel very angry,误用Truly yours-Generally used between LOVERS,常见错误,THANK YOU FOR LISTENING,感谢聆听！,PRESENTED BY Lizanne,in,in天2008summerAprilthe morning,on,on=天Monday30thJuneNewYearsDayMothersDay,at,at天NoonDawnNightoneclock,介词 in,on与at时间的用法,Back,Email Closing Lines,Natural,Familiar,Back,FITB fill in the

19、blank 特别强调 F2F/FTF face to face 面对面 FYI for your information 为你提供信息 IAC in any case 总之 IAE in any event 无论如何 IC I see 我明白了 IMO In my opinion 按我的意见 JIC just in case 以防万一,NRC no response necessary 无需答复 TFS thanks for sharing 多谢你与我分享 TIA thanks in advance 事先表示感谢 TMK to my knowledge 尽我所能 AAMOF as a matt

20、er of fact 实际上AFAIK as far as I know 据我所知 ASAP as soon as possible 尽快 B/C because 因为,BITMT but in the meantime 但是与此同时 BOT back on topic 回到主题上来 BTW by the way 顺便说一句 BSY be seeing you 再见 EOD end of discussion 结束争论 EOT end of transmission 通话结束 FAI frequently argued issue 经常讨论的问题 FAQ frequently ask question 常见问题,Back,