企业商务英语口语培训课件.ppt

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1、商务英语口语,商务英语口语,表示随声附和的句式,Youre right.Thats it.Thats right.Quite right.Absolutely.Certainly.Sure.,Definitely.Of course.Exactly.Great.Fine.No problem.,表示随声附和的句式Youre right.Definit,给自己争取思考时间或进行解释的表达法,As everybody knows,As we all know As far as I am concerned,When it comes to(career plans),You know,Well,

2、let me see,I mean,What I mean is thatThats to say,给自己争取思考时间或进行解释的表达法As everybod,要求对方重复的表达,Pardon,could you repeat the question?Sorry,I didnt catch what you said.Would you please say it again?I missed your point.Sorry,I dont quite follow you.I dont quite see what you mean.Do you mean?,要求对方重复的表达Pardon

3、,could you rep,（1）开始谈话,When it comes to doing sth.,is undoubtedly the most important.I have several reasons:1)When doing,different people have different choices.Some people will say,but,as far as Im concerned,.If you ask me what is important when doing,the first thing that crosses my mind is.We have

4、 several ways to do.The first,（1）开始谈话When it comes to doing,How to becomes a popular topic in our daily lives.As to this question,I have several suggestions.Firstly,In order to do well,some things should be considered,for example,or something else.As far as I am concerned,is important to consider wh

5、en doing.When a lot of factors should be taken into consideration,-.But considering,is the most important thing to consider.,How to becomes a popular to,（2）发表观点,as far as be concerned,in ones opinion/eyes/mind,from ones point of view,as for sb./as to sb.,when it comes to,it seems to sb.that,I am of

6、the opinion that,（2）发表观点as far as be concerne,I suppose/I think,according to,as regards to,concerning,in regard to,in relation to,regarding to,I suppose/I think,with regard to,with respect to,My points are as follows:,I have the following consideration.I have the following points.There are 3 things

7、to consider.I think we need to consider 2 aspects.There are 4 points I want to say.,with regard to,（3）有条不紊,In the first place,.In the second place,.In the third place,.To begin with,.Moreover,.Finally,.For one thing,.For another,.Firstly,.Secondly,.Thirdly,.The first.The second.The third First of al

8、l in the second place last but not least,（3）有条不紊In the first place,.,（4）因果关系,because,then,therefore,hence,so,accordingly,since,consequently,thus as a result,as for,due to,because of,for the reason,owing to,thanks to,now that,result in,contribute to,lead to,on account of(the fact that),（4）因果关系because

9、,then,therefor,（5）比较关系,similarly,likewise,equally important,in comparison with,despite,unlike,whereas,while,still,otherwise,instead,at the same time,in the same way,the same as,compared to/with,similar to,on the contrary,on the other hand,in/by contrast,differ from,different from,in contrast to,and

10、yet,but yet conversely,even so,not only but also,（5）比较关系similarly,likewise,eq,（6）转折关系,but,yet,however,unless,instead,unlike,though,although,despite,nevertheless,otherwise,after all,as a matter of fact,different from,in spite of,on the contrary,on(the)one hand,on the other hand,except for,in contrast

11、,even so/though,（6）转折关系but,yet,however,unle,（7）表示列举,namely,for example/instance,take for example,such as,for one thing,for another,on one hand,on the other hand,to illustrate,to give another example,a case in point,that is,（7）表示列举namely,for example/ins,（8）表示解释,that is，that means,it means that,what I

12、 mean is that,（8）表示解释that is，that means,（9）结束话题,therefore,finally,accordingly,so,consequently,thus,hence,briefly,above all,as a result,in short,in a word,in brief,to be brief,in conclusion,as a result,in general,on the whole,all in all,in all,by and large,generally speaking,in summary,to conclude,to

13、 sum up,to summarize,（9）结束话题therefore,finally,acc,All in all,is of great importance when doing.Anyway,is essential when doing.Only after we do,can we To sum up,should be put at the first place when doing.Before I close,let me just summarize the main points.,All in all,is of great impo,(1)开始讨论的常用句式,S

14、hall we make a start?Wed better start/begin.Right,lets begin.So,the first item we have to discuss is,(1)开始讨论的常用句式Shall we make a s,(2)结束讨论的常用句式,I think that just covers everythingBefore we close,let me just summarize the main points.It looks that weve covered all the main points.To sum up,In one wor

15、d,.To draw a conclusion,In short,(2)结束讨论的常用句式I think that just,开始一个论题,Shall we begin with would you like to introduce this item?When we talk about/mention,开始一个论题Shall we begin with,结束一个论题,Right,I think that covers the first item.Shall we leave the item?Lets move on to the next item Now,we come to th

16、e question of,结束一个论题Right,I think that cove,(3)打断对方时常用的句式,Can I say something here?Sorry to interrupt you,but I thinkExcuse me,may I interrupt?Just a moment,but,(3)打断对方时常用的句式Can I say someth,(4)评论对方观点常用的句式,Thats(very)interesting.Thats a good/excellent/important point/idea.I see what you mean.Sounds

17、reasonable.Im sure wed all agree with that.,(4)评论对方观点常用的句式Thats(very)i,(5)表示赞同的常用句式,I totally agree.I couldnt agree more.Thats just how I feel.Thats exactly my opinion.Thats just what I was thinking.Thats absolutely true.I couldnt have put it better myself.You are right.Thats true.Im 100%behind you.

18、,(5)表示赞同的常用句式I totally agree.,(6)表示不赞同的常用句式,Im afraid I couldnt agree with you.You must be joking.I dont think so.I see your point/what you mean,but in my opinionWell,it dependsPerhaps,but dont you think that I suppose thats true in a way,but I guess you could be right,but dont you think?,(6)表示不赞同的常

19、用句式Im afraid I cou,(7)要求对方重复的常用句式,I dont see what you are getting at.I am not sure what you are saying.Would you please repeat it?Would you mind saying it again?,(7)要求对方重复的常用句式I dont see wha,(8)转移话题常用的句式,Lets move on to the next item.The next question on the topic card isNow lets come to the questio

20、n ofLets stop talking about,(8)转移话题常用的句式Lets move on to,(9)发表个人意见常用的句式,In my opinion,we shouldIn my view,As far as I am concernedFrom my point of view.It seems to me thatI hold the opinion thatTo my knowledgePersonally,I believeAs I see it,(9)发表个人意见常用的句式In my opinion,(10)表示犹豫常用的句式,Er,let me see.Well

21、,just let me think about it.Its like this,you seeHow can I put it,.Thats a/an interesting/difficult/big question,(10)表示犹豫常用的句式Er,let me see.,(11)询问对方意见常用的句式,Whats your opinion of?Whats your position on?What are your views on?How do you feel about?What do you think of/about,(11)询问对方意见常用的句式Whats your

22、op,迎接外宾,迎接外宾,Picking up the guest,Picking up the guest Welco,Welcoming,On behalf of,Im very glad to welcome you here.Its a pleasure to see you here.Welcome toThank you for coming all this way.,Welcoming,Introduction,Self Introduction Please let me introduce myself.ImHow do you do?My name isMay I int

23、roduce myself?ImIts a pleasure to make your acquaintance.My name is,Introduction,Introduction,Third-party IntroductionIts my pleasure to introduce you to Id like to introduce you to A,let me introduce you to A,Id like you to meet This is Hes in charge of He looks after Hes our Director/Manager.,Intr

24、oduction,Introduction,ResponsesI have heard a great deal/so much about you.I have been looking forward to seeing you in person.Seeing is believing.Would you mind exchanging your business card with me?,Introduction,初次见面How do you do?Very nice to meet you.Its nice to have you here.,Greetings,Greetings

25、,遇到熟人Long time no see.Great to see you again.Havent seen you for ages/some time.How have you been(doing)?Hey,man.Hows it going?How are you getting on/making out?Whats up?,Greetings,Greetings,正面回答Quite well/Pretty good/All right,thank you!Im doing great/good.How about you?Couldnt be better!What about

26、 you?一般回答Not too bad,thanks.Same as ever.Nothing in particular.,Greetings,Greetings,关注气色You appear well this morning.Youre in very good looks.Youre looking really good.You dont look yourself.You have been off colour recently.,Greetings,Greetings,Sample Dialogue A,A:Hey,man.Long time no see.Hows it g

27、oing?B:Pretty good/Not too bad.Thank you!How about you?A:Same as ever!Id like to introduce you to our manager,John Smith.B:Nice to meet you,John.I have been looking forward to seeing you in person.C:Nice to meet you too,Jack.Would you mind exchanging your business card with me?B:Of course.Here you a

28、re.C:Thank you.This is mine.,Sample Dialogue AA:Hey,man.,Let me help you with your luggage.May I help you with one of your bags?Our car is out in the parking lot.Theres a car waiting for you,so please come this way.Pls get in the back seat.,Offering,Offering,Would you like to go to your hotel to res

29、t and have a shower,or go to our company first?We have reserved/booked a room for you at Rongqiao Hotel.This is the hotel where youre going to stay.Shall we go to the reception desk and check in?,Hotel,Hotel,Your room is on the top floor,facing the garden.How do you like this suite?If you encounter

30、any inconvenience,pls do not hesitate to let me know.You must be tired after such a long flight.Have a good rest.,Hotel,Hotel,TravelHows your flight?You must be exhausted/I bet youre tired.How do you like our city?Is this your first visit to?Did you have a good trip?I hope you enjoy your stay here.,

31、Small talk topics,Small talk topics,WeatherIts a beautiful day,isnt it?Finally weve gotten a beautiful day.Im a spring/summer/autumn/winter person.Its lovely/sunny/warm/cold.How do you find our weather?It was dismal/cloudy/cold/damp/wet/stormy/windy.,Small talk topics,Small talk topics,ScheduleHere

32、is a schedule weve prepared.I hope its suitable for you.Im wondering whether you like this plan.You can change it if you want.,Small talk topics,Small talk topics,Sample dialogue B,A:Mr.Hu,on behalf of TPV,Im very glad to welcome you here.Please let me introduce myself.Im Susan Wang.Nice to meet you

33、.B:Nice to meet you too,Susan.A:May I help you with one of your bags?B:Thank you!Youre so sweet.A:My pleasure.There is a car waiting for you.Pls come this way.,Sample dialogue B A:Mr.Hu,Sample dialogue B,A:How was your trip?B:A little tired.A:Sorry to hear that.Anyway,we have reserved a room for you

34、 at Rongqiao Hotel.You can have a good rest.B:Thanks!A:So how do you find our weather?B:Its hot.When I left home,it was only ten degrees.A:Yeah,a little,but I heard its going to rain this afternoon.,Sample dialogue B A:How wa,Sample dialogue B,B:Great!A:This is the hotel where youre going to stay.Sh

35、all we go to the reception desk and check in?B:OK!A:Now everything is OK.If you encounter any inconvenience,pls do not hesitate to let me know.And I will pick you up at 8:00 tomorrow morning in the hotel hall.Is it ok for you?B:Yes,thank you!See you!A:See you!,Sample dialogue BB:Great!,Whats up?Its

36、up to you.Thats really something!Im really different!Everyone think of changing the world,but no one think of changing himself.,Lead-in,Whats up?Lead-in,商务电话,商务电话 Making Calls1 R,Making Calls,确认电话Is that 01234567?Hello,（is that）John?自报姓名This is Ada from TPV.Hello?This is Ada speaking.,Making Calls,M

37、aking Calls,打错电话Sorry,I must have dialed the wrong number.Im terribly sorry.Ive got the wrong number.Im sorry.Ive been mis-routed.Im sorry but this is the number I was asked to ring.,Making Calls,告知找谁May I have Jack?I wonder if Karen is in.May/Could/Can I speak to/with Dr.Smith please?Could you plea

38、se put Kelly on the phone.Could you put Kelly back on?,Making Calls,Making Calls,事情紧急I have something urgent to consult Kelly.I need to get in contact with Jack right away.The situation admits of no delay.Could I have her mobile phone number?Could you tell me where I can reach her?,Making Calls,Maki

39、ng Calls,何时回来Can you tell me what time he will be back?When do you expect him back?What time do you think hell be free?When is a good time to catch him?,Making Calls,Making Calls,稍后再打来I must discuss the matter with Jack himself.Ill call back later.Ill ring again one hour later.,Making Calls,Making C

40、alls,告知电话Hello,01234567.Good morning.Grant Hotel.Can/May I help you?Hello,TPV.How can I help you?,Receiving Calls,Receiving Calls,语音信箱Hello.You have reached 01234567.Im sorry Im unable to answer your call right now.Pls leave your message after the tone.Ill get back to you as soon as I can.Thanks for

41、 calling CRI Online,pls dial the extension or press 0 to get to the operator.,Receiving Calls,Receiving Calls,请对方稍等Just a moment/second,please.Ill see if hes in.Hang on.Ill get him for you./Ill put him on the phone.Would you mind holding for a minute.She is coming now.,Receiving Calls,Receiving Call

42、s,重名We have two Kays here.Which Kay do you want to talk to?By any chance do you know her department?Kay of which department?,Receiving Calls,Receiving Calls,没有此人We dont have any Smith working here.Im sorry there is nobody here by that name.He is no longer at this company.Im sorry.Smith was transferr

43、ed to our Branch Office.,Receiving Calls,Receiving Calls,人不在Hes off today./Hes off duty/for the day.Im sorry he is not in the office/out of the office.Hes out of town./Hes on a business trip(to/in Hong Kong).Hes out for lunch.Would you like to try again an hour later.,Receiving Calls,Receiving Calls

44、,不便接电话Im afraid hes occupied/busy/tied up now.Hes on another line at the moment.Im sorry,he has someone in his office right now.Hes in/attending a meeting now.,Receiving Calls,Receiving Calls,何时回来In two hours,I think.Im not sure,but hell probably be back by three.He should be back after lunch/very s

45、oon.Can you call back later?,Receiving Calls,Receiving Calls,代接Can anyone else help you(with this)?Would you like to speak to someone else in the office?Would you care to speak to Lily instead?Lily can take the call for her.,Receiving Calls,Receiving Calls,没听清楚Pardon?/I beg your pardon.Im afraid I d

46、idnt catch your name.Could you repeat it,please?Can you speak a bit louder?Im afraid youre speaking a bit too fast.Can you speak slowly.,Receiving Calls,Receiving Calls,线路有问题I cant hear you very well.The phone seems to be out of order.The phone seems to be out of order.Im sorry,we seem to have a bad

47、 connection./Its a bad/terrible line.Im afraid we have a crossed line.Hang up and Ill call you back.Can you hang up and call back?,Receiving Calls,Receiving Calls,对方打错Sorry,wrong number.Im afraid youve got/dialed the wrong number.Im sorry you have the wrong extension.What number have you dialed?No,i

48、ts 01234567.,Receiving Calls,Receiving Calls,挂断电话Oh,sorry,Id better go now.Oh,somebody is at the door.I have to go.Ill call you again later.Ill think about it and call you back soon,OK?Sorry.I have a meeting right now.Well Lily,its been a pleasure talking to you.,Receiving Calls,Receiving Calls,Samp

49、le Dialogue A,A:Hello.Can I speak to Mr.John Anderson,Please?This is Steve Lee.B:Hold on,please.C:John Anderson speaking.A:Hi,John.This is Steve.Did you get my note?C:Yes,I just got it.Ill think it over and call you back.A:Fine.See you later.C:Goodbye.,Sample Dialogue A,Thanks for calling TPV Online

50、,pls dial the extension or press 0 to get to the operator.A:Hello.Thiss David from BBC.May I have Kay please?B:Im sorry,but we have two Kays here.Which Kay do you want to talk to?A:Kay in charge of HP.B:Hang on.Ill get her for you.,Sample Dialogue B,Thanks for calling TPV Onli,()B:Im afraid shes occ