洲际酒店总经理酒店筹备作业手册.docx

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1、Hotel Opening ManualInterContinental Hotels GroupGENERAL MANAGERSHOTEL OPENING MANUALANDCHECKLISTFor InterContinental Hotels GroupAsia Pacific RegionREVISED: 6 APRIL 2005This material is CONFIDENTIAL and is not to be disturbed to unauthorized persons_1Hotel Opening ManualInterContinental Hotels Grou

2、pContents1 - VISIT OF GENERAL MANAGER TO REGIONAL OFFICE . 錯誤! 尚未定義書籤。1.1.1.2.1.3.1.4.1.5.1.6.1.7.1.8.1.9.1.10.1.11.1.12.1.13.INTRODUCTION .5COORDINATION.5ORIENTATION .5ITEMS FOR VICE PRESIDENT HOTEL OPENINGS TO ARRANGE BEFORE THE GENERALMANAGERS ARRIVAL AT REGIONAL OFFICE .5MEETING WITH NEW GENERAL

3、 MANAGER: VICE PRESIDENT IN-CHARGE OF HOTELOPENINGS .7MEETING WITH NEW GENERAL MANAGER: HUMAN RESOURCES .9MEETING WITH NEW GENERAL MANAGER: TRAINING .10MEETING WITH NEW GENERAL MANAGER: FINANCE & BUSINESS SUPPORT .11MEETING WITH NEW GENERAL MANAGER: FOOD & BEVERAGE .12MEETING WITH NEW GENERAL MANAGE

4、R: SALES & MARKETING .15MEETING WITH GENERAL MANAGER: DESIGN AND ENGINEERING.18MEETING WITH GENERAL MANAGER: INFORMATION TECHNOLGY .19MEETING WITH GENERAL MANAGER: LEGAL COUNCEL .202. HUMAN RESOURCES PRE OPENING CHECKLIST . 212.1.2.2.2.3.2.4.2.5.HUMAN RESOURCE SURVEY .21STAFFING PLAN .21STAFFING PLA

5、N REVISIONS .21HOTEL HUMAN RESOURCE MANAGER .22TEMPORARY QUARTERS .223. TRAINING PRE OPENING CHECKLIST . 393.1.TRAINING SCHEDULES .394. FINANCE & BUSINESS SUPPORT PRE OPENING CHECKLIST . 404.1.4.2.4.3.4.4.4.5.4.6.4.7.4.8.4.9.4.104.11.4.12.4.13.4.14.4.15.4.16.4.17.4.18.4.19.4.20.4.21.4.22.4.23.4.24.I

6、NTRODUCTION .40CONTROL OF PRE-OPENING BUDGET .40RECRUITMENT & TRAINING OF HOTEL ACCOUTING PERSONNEL .41RELATIONS WITH OUTSIDE AUDITORS .41RELATIONS WITH LOCAL LEGAL COUNSEL .41RELATIONSHIP WITH BANKERS .41RELATIONSHIP WITH GOVERNMENT OFFICIALS .42ACTIVITIES TO BE DISCUSSED WITH THE GENERAL MANAGER .

7、42HOTEL POLICIES TO BE APPROVED BY THE GENERAL MANAGER .42HOTEL CREDIT POLICY . 錯誤! 尚未定義書籤。DESIGN OF HOTEL PRINTED FORMS .43COMPUTER INSTALLATIONS.45RECEIPT AND CONTROL OF PRE-OPENING MERCHANDISE .45SECURITY OF FURNITURE, FIXTURE & EQUIPMENT EXPENDABLES.45OFFICES AND STORE RENTALS .46CONTROL OF COST

8、 OF PRE-OPENING .46INSURANCE .46CREDIT CARD TRANSMITTALS .47ACCOUNTING CONTROLS .47INSTALLATION .47MAINTENANCE AND SERVICE CONTRACTS .47SAFE DEPOSIT BOX KEYS AND SAFE COMBINATIONS .48CONTROLLERS OFFICE FILING SYSTEM.49OPENING THE HOTEL DETAILED INSTRUCTIONS .495. SALES AND MARKETING PRE OPENING CHEC

9、KLIST . 555.1.5.2.PREPARING A PRE-OPENING MARKETING PROGRAM.55DETERMINE YOUR MARKETING STRATEGY BOTH SHORT TERM & LONG .565.3. PRE-OPENING SALES & MARKETING ACTIVITIES BUDGET GUIDELINE .585.4.SELECT AN ADVERTISING AGENCY .59_2Hotel Opening ManualInterContinental Hotels Group5.5.5.6.5.7.5.8.5.9.SALES

10、 TEAM MANAGEMENT .63ACCOUNT MANAGEMENT .64BUSINESS HANDLING PROCEDURES .64PRE-OPENING SALES & MARKETING CRITICAL PATH (BY FUNCTIONAL AREAS).64PRE-OPENING SALES & MARKETING CHECK LIST .646. FRONT OFFICE - PRE-OPENING CHECKLIST . 686.1.6.2.6.3.6.4.6.5.6.6.INTRODUCTION .68MATTERS TO DISCUSS WITH GENERA

11、L MANAGER .68MATTERS TO DISCUSS WITH CONTROLLER .69MATTERS TO DISCUSS WITH EXECUTIVE HOUSEKEEPER .69MATTERS TO DISCUSS WITH SALES/MARKETING .70FRONT OFFICE PRE-OPENING .717. HOUSEKEEPING - PRE OPENING CHECKLIST . 777.1.7.2.7.3.7.4.7.5.7.6.ORIENTATION .77ORGANISATION .77TRAINING IN HOUSEKEEPING DEPAR

12、TMENT .81TURNOVER PUNCH LIST .84IMPLEMENTATION.85COUNTDOWN TO OPENING .868. LAUNDRY AND DRY CLEANING - PRE OPENING CHECKLIST . 938.1.8.2.8.3.8.4.8.5.8.6.8.7.8.8.8.9.8.10.8.11.8.12.8.13.8.14.8.15.8.16.8.17.8.18.UTILITIES AND VENTILATION.93COORDINATION WITH ENGINEERING .94SAFETY .94EQUIPMENT TAKEOVER

13、.94SUPPLIES .95SUPPLIES TO BE ORDERED AFTER OPENING .95FORMS PRINTING .96CONTINGENCY PLANNING .96PERSONNEL .96TRAINING .97COORDINATION WITH HOUSEKEEPING.97GUEST LAUNDRY .98DRY CLEANING/PRESSING .98HOUSE LAUNDRY.99REPORTING .99COMMUNICATIONS .99KEYS .99OUTSIDE LAUNDRY SALES .1009. FOOD AND BEVERAGE -

14、 PRE OPENING CHECKLIST . 1019.1.9.2.9.3.9.4.9.4.9.5.9.6.9.7.9.8.9.9.9.10.9.11.9.12.9.13.9.14.9.15.9.16.9.17.INTRODUCTION .101MATTERS TO DISCUSS WITH THE GENERAL MANAGER.101MATTERS TO DISCUSS AND COORIDNATE WITH CONTROLLER .102MATTERS TO DISCUSS WITH SALES & MARKETING / PUBLIC RELATIONS錯誤! 尚未定義書籤。LOC

15、ATE ALL ELECTRICAL AND TEMPERATURE CONTROLS IN FOOD & BEVERAGEAREAS .103EMERGENCY POWER SYSTEM FOR FOOD & BEVERAGE AREAS/EQUIPMENT .103FIRE PROTECTION IN FOOD & BEVERAGE.104EQUIPMENT MAINTENANCE .104STAFF ORIENTATION AND PERSONNEL ACTIVITIES .104FOOD AND BEVERAGE LINEN AND UNIFORMS.105MENUS, WINE LISTS AND BEVERAGE LISTS .105PRINTING.105OPERATING EQUIPMENT AND INVENTORIES .