店员工激励机制研究.doc
《店员工激励机制研究.doc》由会员分享,可在线阅读,更多相关《店员工激励机制研究.doc(54页珍藏版)》请在三一办公上搜索。
1、银座商城玉函店员工激励机制研究摘 要在组织中,人力资源不仅是重要的资源之一,同时也是最昂贵的人才财富,但在实际工作当中,很可能出现很多的困难。作为人资管理工作的一部分,激励机制运用的好坏是决定组织兴衰的重要因素。银座商城玉函店是银座集团在济南市区的一家分店,是银座集团精心打造的一处集购物、餐饮、娱乐、休闲、文化体验于一体的现代化“一站式”大型购物中心。随着全球宏观经济环境的持续恶化,我国经济发展也持续低迷,导致百货零售行业的利润骤减、业绩下滑。在此背景下,员工激励机制的建立对于银座商城玉函店具有越来越重要的作用。本文基于激励及激励机制等相关理论的梳理,对银座商城玉函店现行的激励机制进行了调查分
2、析,客观评价其现行机制中存在的问题,具体包括绩效考评效果不佳、员工的培训制度不完善、注重表层激励使得内隐激励不足等。并在此基础上构建了银座商城玉函店激励机制模型,提出了相应的激励机制完善措施,具体包括:第一,完善薪酬机制,主要通过设立年终奖提高奖励效果、根据岗位特点设立岗位津贴、针对特殊岗位权变的设计薪酬模式等方式实施;第二,完善绩效考核机制,主要通过:成立公司绩效考核常设机构、明确公司各部门考核职责、加强绩效考核实施过程控制与管理和确定绩效考核协作部门等途径进行;第三,完善培训机制,主要通过明确工作目标、有序扩大讲师队伍、丰富培训形式和完善培训考核机制等方式进行实施;第四,注重精神激励,实施
3、途径主要包括加强员工职业生涯规划设计、完善选人用人机制、发展约束机制、强化企业文化激励等。本文研究结论对于提升银座商城玉函店的管理水平具有重要的积极意义,同时通过完善的员工激励机制的实施,极大程度上提高了银座商城玉函店人力资源管理效率,增强了员工的工作积极性,使银座商城玉函店在恶劣竞争环境下保持强有力的竞争力,推动了银座商城玉函店经济收益的提升。同时本文的研究结论对于银座集团内其他门店以及其他百货零售企业激励机制的建立具有一定的指导和借鉴意义。关 键 词:百货零售企业;激励机制;人力资源管理;完善措施论文的类别:ABSTRACTTitle: Research on the Motivating
4、 Mechanisms of Staff from Yuhan Shop,Yinzuo MallProfessional Fields: Master of Pubilc Administration(MPA)Applicant: Shang JieSupervisor: Prof. Jiannan WuABSTRACTIn the enterprises, human resource is not only one of the most important resources, but also the most expensive resources, sometimes is res
5、ources the most easily to cause the problem. At a result, the incentive is an important content of human resource management; the use of incentive mechanism is an important factor to decide whether the enterprise is prosperous or declined. Yinzuo mall Yuhan store is a branch of Yinzuo Group in Jinan
6、 City, and is a modern one-stop large shopping center as a collection of shopping, dining, entertainment, leisure, cultural experience.With the continued deterioration of global environment, Chinas economy remains in the doldrums, as a result, the retail industry profits drop, performance declines.
7、In such a difficult situation, the establishment of staff incentive mechanism in the Yinzuo mall Yuhan store management is playing a more and more important role.Under this background, in this paper ,the author analyzed the current incentive mechanism for Yinzuo mall Yuhan store after studied the re
8、lated theories of incentive mechanism, and gave a objective evaluation of the problems existing in the present mechanism, the problems includes bad performance evaluation effect, staff training system is not perfect, emphasized the implicit incentive and the inner incentive is not enough, then on th
9、is basis to build incentive mechanism of Yinzuo mall Yuhan store model, and propose the c corresponding measures of improvement. The corresponding measure includes: first, perfect the salary mechanism, mainly through the establishment of year-end bonus to improve reward effect, establish post allowa
10、nce according to the characteristics of positions, embodiment of salary model design for special post contingency; second, improving performance assessment mechanism, mainly through the establishment of the company performance evaluation institutions, clear assessment responsibilities of every depar
11、tment, strengthening the control and management in the implementation process of performance appraisal and determine the cooperative performance appraisal sector; third, improve the training system, mainly through clear work objectives, expand the lecturer team orderly, enrich forms of training and
12、improve the training mechanism; Fourth, pay attention to spiritual motivation, implementation approaches mainly include strengthening the perfect employee occupation career planning and design, perfect the selection mechanism and develop restraint mechanism, strengthen enterprise culture motivation.
13、 In this paper ,the research conclusions has very important significance to the management level of Yinzuo mall Yuhan store. And at the same time, greatly improves the Yinzu mall Yuhan shop human resources management efficiency through the implementation of perfect employees incentive mechanism, enh
14、ancing the enthusiasm of the staff. Promote the Yinzu mall Yuhan shop maintains strong competitiveness in the harsh competitive environment, and promote the economic income increase the Yinzu shopping mall Yuhan shop. At the same time, the research conclusions of this paper also have certain guidanc
15、e and reference significance for establishment incentive mechanism for other stores and other retail enterprises of the Yinzu group.KEY WORDS: retail enterprises; incentive mechanism; human resource management; improving measuresTYPE OF THESIS: 目 录目 录1 绪论11.1 问题的提出11.2 国内外研究现状综述21.2.1 国外关于激励机制的研究21.
16、2.2 国内关于激励机制的研究21.3 研究目的与意义31.4 研究设计41.4.1 研究方法41.4.2 研究内容42 理论基础62.1 激励概述62.1.1 激励的含义62.1.2 激励的机理62.1.3 激励的类型72.1.4 激励的作用82.1.5 激励的效果82.2 激励机制概述102.2.1 激励机制的内涵102.2.2 激励机制的作用102.2.3 激励机制设计112.3 激励理论112.3.1 内容型激励理论122.3.2 行为改造型激励理论142.3.3 过程型激励理论143 银座商城玉函店激励机制的现状调查和分析163.1 银座商城玉函店概况163.2 银座商城玉函店人力资
17、源概况163.2.1 组织架构163.2.2 基本信息173.3 银座商城玉函店现行激励机制173.2.1 薪资分配机制183.2.2 考核机制203.2.3 培训机制213.2.4 福利制度223.4 银座商城玉函店激励机制存在问题233.4.1 问题调查233.4.2 问题总结244 银座商城玉函店激励机制构建274.1 激励机制构建原则274.1.1 物质激励与精神激励相结合274.1.2 正向激励与反向激励相结合274.1.3 静态激励与动态激励相结合274.1.4 长期激励与短期激励相结合284.2 激励机制构建思路284.3 员工需要调查与分析284.3.1 员工需要调查294.3
18、.2 调查结果分析294.4 激励机制构建内容314.4.1 激励机制构建框架314.4.2 完善薪酬机制314.4.3 完善绩效考核机制324.4.4 完善培训机制354.4.5 注重精神激励365 结论405.1 研究结论405.2 未来展望41参考文献42致谢44声明CONTENTSCONTENTS1 Chapter 1 Introduction11.1 The introduction of the subject11.2 Review of research status at home and abroad21.2.1 Foreign study on the incentive
19、mechanism21.2.2 Domestic research on the incentive mechanism21.3 Objective and significance of the study31.4 Research and design41.4.1 Research methods41.4.2 Research content42 Theoretical basis62.1 Incentive overview62.1.1 Meaning of incentive62.1.2 Machanism of incentive62.1.3 Types of incentive72
20、.1.4 Role of incentive 82.1.5 Effect of incentive82.2 Overview of incentive machanism102.2.1 Meaning of incentive machanism102.2.2 Role of incentive machanism102.2.3 Design of incentive machanism112.3 Incentive theories112.3.1 Cintent incentive machanism122.3.2 Behavior modification theory142.3.3 In
21、centive theory of process143 Investigation and analysis of the incentive mechanism of the Yinzuo mall Yuhan shop163.1 Yinzuo mall Yuhan shop overview163.2 Human resources of Yinzuo mall Yuhan shop163.2.1 Organization structure163.2.2 Basic information173.3 Present incentive machanism of Yinzuo mall
22、Yuhan shop183.3.1 Salary distribution system203.3.2 Evaluation system213.3.3 Training system223.3.4 Welfare system233.4 Existence questions of incentive machanism of Yinzuo mall Yuhan shop233.4.1 Survey of questions243.4.2 Summery of questions 274 Incentive mechanism construction of Yinzuo mall Yuha
23、n shop274.1 Design principle of incentive machanism274.1.1 Combination of material incentive and spiritual incentive274.1.2 Positive incentives combined with perverse incentives 274.1.3 The static incentive combined with dynamic incentive284.1.4 Combination of long-term incentive and short-term ince



- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 店员 激励机制 研究

链接地址:https://www.31ppt.com/p-1907923.html