培训师的培训英文版课件.pptx

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1、How To Use This Courseware,To view this course online:Internet Explorer:A scroll bar is provided for navigation. Do not use the back button in the browser or it will take you back to the start of the course. To best view the course, right-click the first slide and choose Full Screen.Netscape:The cou

2、rse will open up in PowerPoint. Choose View Slide Show or press F5 to start the course.To view the Speaker Notes:Right-click the slide and choose Speaker Notes.To access the Table of Contents:Click the button to return to the Table of Contents.,How To Use This CoursewareTo v,Change Record,Change Rec

3、ordNumber: Descripti,Course Mission Statement,This course provides an overview of concepts encountered within a training environment and instructs the trainee on techniques and skills required for being an effective trainer and facilitator within the classroom.,Course Mission StatementThis,Terminal

4、Objectives,At the completion of this course, the trainee will be able to:Identify and describe a learning process, learning styles, and learner characteristicsIdentify and apply appropriate training styles for the training environmentApply appropriate presentation skills to ensure effective communic

5、ation and successful training deliveryDevelop facilitation skills to monitor trainees participation, obtain feedback, and improve performance in the classroomIdentify and apply the techniques provided in managing the classroom,Terminal ObjectivesAt the comp,Table of Contents,Introduction to Train-th

6、e TrainerLesson 1: Learning StylesLesson 2: Trainers & Adult LearnersLesson 3: Presentation SkillsLesson 4: Facilitation SkillsLesson 5: Classroom ManagementCourse Review,Table of ContentsIntroduction,Introduction to Train-the-Trainer,Introduction to Train-the-Trai,Styles in Training,Learning,Instru

7、cting,Styles in TrainingLearningInst,Presentation and Facilitation,Presentation skills involves the ability to communicate effectively course content. Facilitation skills involve the ability to coach, guide, and motivate the trainee in comprehending course content.,Presentation and Facilitation,Mana

8、ging Classrooms,Classroom management addresses a number of areas:,Facilities and Environment,Instructional Aids,Momentum and Flow,Managing ClassroomsClassroom m,Lesson 1: Learning Styles,Lesson 1: Learning Styles,Lesson 1: Objectives,Terminal Objective: Identify and describe a learning process, lear

9、ning styles, and learner characteristics.Identify major concepts in the learning processDescribe four main learning stylesList learner characteristics,Lesson 1: ObjectivesTerminal,Lesson 1: Enabling Objective 1.1,Knowledge: Identify the major steps that occur within the learning process.,Lesson 1: E

10、nabling Objective,Situation,Lesson 1 Concept: Learning Process,Evaluation,Experience,Jarvis 1987,Learning is a change in behavior and cognitive abilities.,SituationLesson 1 Concept: Le,Lesson 1: Enabling Objective 1.2,Knowledge: Describe four learning styles with their attributes and related charact

11、eristics.,Lesson 1: Enabling Objective,Exercise 1.1a: “Whats Your Orientation?”,Exercise 1.1a: “Whats Your O,Exercise 1.1a: Your Orientation,Exercise 1.1a: Your Orientati,Lesson 1 Concept: Learning Orientation,Experiential Learning Cycle,Lesson 1 Concept: Learning Or,Lesson 1 Concept: Kolbs Learning

12、 Styles,Diverger:Imaginative AbilitySmall Group DiscussionBroad Interests,Converger:Practical ApplicationTechnical IssuesIndependent,Assimilator: Theoretical Models Abstract Concepts Research Oriented,Accommodator: Hands-On Adaptable Intuitive Problem Solvers,Lesson 1 Concept: Kolbs Lear,Lesson 1 Co

13、ncept: Learning Style,Experiential Learning Cycle,Accommodator,Diverger,Assimilator,Converger,Lesson 1 Concept: Learning St,Lesson 1 Concept: Other Styles,Reflective / Impulsive“Windshield Wiper”Holistic / SerialistDependent / Independent Regardless of the perspective Learning Styles Vary!,Lesson 1

14、Concept: Other Style,Lesson 1: Enabling Objective 1.3,Knowledge: List the five common learner characteristics and some of their attributes.,Lesson 1: Enabling Objective,Lesson 1 Concept: Learner Characteristics,Reservoir of ExperienceVolume and DiversityReadiness to LearnMotivation & WIIFMOrientatio

15、n to LearningProblem-centeredSelf-ConceptRisk AssessmentDefense MechanismsAbility to LearnStyle and Processing,Lesson 1 Concept: Learner Cha,Lesson 1: Review,Review Question 1: The objective within the learning process is?Review Question 2: List the four learning styles and an attribute of each?Revi

16、ew Question 3: List five learner characteristics.,Lesson 1: ReviewReview Questi,Lesson 2: Trainers & Adult Learners,Lesson 2: Trainers & Adult Le,Lesson 2: Objectives,Terminal Objective: Identify and apply appropriate training styles for the training environment.Identify four instructional approache

17、sDescribe three instructional stylesList the characteristics of learningDescribe the principles in learningIdentify the levels in learning,Lesson 2: ObjectivesTerminal,Lesson 2: Enabling Objective 2.1,Knowledge: Identify the four instructional approaches and their characteristics.,Lesson 2: Enabling

18、 Objective,Lesson 2 Concept: “The Approach,Socialization,Mentoring,Lesson 2 Concept: “The Approa,Lesson 2: Enabling Objective 2.2,Knowledge: Describe three instructional styles and their characteristics.,Lesson 2: Enabling Objective,Lesson 2 Concept: Instructional Styles,AuthoritarianDominates proce

19、ssOne-way information flowLimited participationDemocraticLearning is collaborativeTrainer & trainee promotes topicTwo-way information flowOpen participationLaissez-faireLittle directionDisorganizedTopic-at-hand,Lesson 2 Concept: Instruction,Lesson 2: Enabling Objective 2.3,Knowledge: List five chara

20、cteristics of adult learning.,Lesson 2: Enabling Objective,Lesson 2 Concept: P.E.M.A.S.,PurposefulWIIFM,ExperienceKnow to UnknownTactile/Auditory/Visual,MultifacetedProblem-centeredPsychomotor,ActiveDisplay behavior change,StylesPreference and orientation,Lesson 2 Concept: P.E.M.A.S.P,Lesson 2: Enab

21、ling Objective 2.4,Knowledge: List the six principles of adult learning.,Lesson 2: Enabling Objective,Lesson 2 Concept: R.E.E.P.I.R.,ReadinessEstablish purposeExerciseRepetitionEffectPleasant rewardsPrimacyFirst impressionsIntensityEngagingRecencySequencing,Lesson 2 Concept: R.E.E.P.I.R,Lesson 2: En

22、abling Objective 2.5,Knowledge: Identify the three domains of learning.,Lesson 2: Enabling Objective,Lesson 2 Concept: C.A.P.,CognitiveKnowledgeAffectiveAttitudes and beliefsPsychomotorPhysical / Motor skills,Lesson 2 Concept: C.A.P.Cogni,Lesson 2: Review,Review Question 1: List the three instructio

23、nal styles and a characteristic of each?Review Question 2: What are the five characteristics of adult learning?Review Question 3: List the six principles in adult learning and an attribute of each.,Lesson 2: ReviewReview Questio,Lesson 3: Presentation Skills,Lesson 3: Presentation Skills,Lesson 3: O

24、bjectives,Terminal Objective: Determine and apply presentation skills to ensure effective communications and successful training delivery.Develop and apply communications and presentation skillsDescribe the elements for a successful presentation,Lesson 3: ObjectivesTerminal,Lesson 3: Enabling Object

25、ive 3.1,Knowledge: Develop and apply communications and presentation skills.Skill: Develop and apply communications and presentation skills within the training environment.,Lesson 3: Enabling Objective,Exercise 3.1a: Why Bad Performance Occurs,List all the things you can think of that contribute to

26、a poorly delivered presentation.Turn the list around create positive statements from the negative ones. You now have a list of some of the qualities a good presenter should have.,Exercise 3.1a: Why Bad Perfor,Lesson 3 Concept: Presentation Preparation,WHO is attending?,HOW will I know they are learn

27、ing?,HOW do I get the message across?,WHY should they learn this?,WHERE am I doing this?,WHEN am I doing this?,WHAT do they need to learn?,Lesson 3 Concept: Presentatio,Lesson 3 Concept: Preparation (contd),The basic planThe beginning to excite and introduceThe delivery to inform and instructThe end

28、 to confirm and leave a lasting impressionOrTell them what youre going to sayTell themTell them what you told them,Lesson 3 Concept: Preparation,Lesson 3 Concept: “The Beginning”,I gniteN eedT itleR angeO bjective,INTRO,Lesson 3 Concept: “The Beginn,Lesson 3 Concept: “The Beginning” (contd),Self-int

29、roductionGreetIdentifyQualifyTopicTimeSurprisesQuestions,Lesson 3 Concept: “The Beginn,Lesson 3 Concept: Presentation “The Delivery”,We remember only:,Lesson 3 Concept: Presentatio,Lesson 3 Concept: “Delivery Attitude” (contd),Your attitudeFirst impressions matterPeople associate attitude and appear

30、ance with quality of work,Lesson 3 Concept: “Delivery A,Lesson 3 Concept: “Posture & Delivery” (contd),Your posture: Feet: Hip to shoulder widthWeight: Balanced, not rockingShoulders: Square to audienceArms: Use simple gestures in accordance with words(keeps attention and dissipates nervous energy)M

31、ovement: Move around the room with purposePocket: A hand in the pocket creates an informal style(But do not play with keys or coins),Lesson 3 Concept: “Posture &,Lesson 3 Concept: “The Delivery” (contd),Your eye contactWhereFocus on one individual at a timeHold until completed thought or phraseRando

32、mize (3+ seconds)Keep body language consistentBenefitsOne-on-one communication simulationReduce anxietyConfident appearancePace,Lesson 3 Concept: “The Delive,Lesson 3 Concept: “Voice & Delivery” (contd),Your voiceC learL oudA ssertiveP ause,Lesson 3 Concept: “Voice & De,Lesson 3 Concept: “Humor & De

33、livery” (contd),HumorAppropriate for the topic and NEVER offensiveNo humor about names, nationalities, etc.Stop using humor if your audience is unresponsiveAvoid joke-book humor; originality is bestGet your timing rightBe spontaneous - take advantage of the moment,Lesson 3 Concept: “Humor & De,Lesso

34、n 3 Concept: The End,Summarize the key points the objectivesMake your final closing statement in such a way that your message is driven home.,Lesson 3 Concept: The EndSumm,Lesson 3: Enabling Objective 3.2,Knowledge: Describe the elements for a successful presentation.Skill: Apply the elements for a

35、successful presentation when delivering a training class.,Lesson 3: Enabling Objective,Lesson 3 Concept: Successful Presentations,You understand the needs of your traineesYou know your subjectYou have planned your presentationYou have rehearsed properlyYou are confident in manner and styleYou have e

36、ffective classroom management skills,Lesson 3 Concept: Successful,Lesson 3 Concept: Elements for Success,Time management,Practice,Motivation,Class climate,Lesson 3 Concept: Elements fo,Lesson 3 Concept: Timing,Start on timeBe consistent with timingTrack content periodicallyDevelop contingency plan i

37、f the class is running early or behindBe flexible, but pragmatic,Lesson 3 Concept: TimingStart,Lesson 3 Concept: Classroom Climate,First impressions countHave course clearly identifiedHave your name prominently displayedUse trainees namesRefer to trainees ideas and examplesMaintain eye contactThank

38、them for attention and participation,Lesson 3 Concept: Classroom C,Lesson 3 Concept: Motivation,Be positiveSet realistic goalsExample enthusiastic behaviorPractice makes “perfect”,Lesson 3 Concept: MotivationB,Lesson 3 Concept: Practice,PRACTICE, PRACTICE, PRACTICEDo not be too formalAnticipate prob

39、lems and have solutionsRelax,Lesson 3 Concept: PracticePRA,Lesson 3 Concept: Making Training Stick,AuditoryVisualKinesthetic,Lesson 3 Concept: Making Trai,Lesson 3: Review,Review Question 1: What are some of the basic considerations when preparing for a course?Review Question 2: Which presentation a

40、pproach assures that the trainee will retain the most information from a learning experience?Review Question 3: The most important and essential aspect when preparing to present a course is to?,Lesson 3: ReviewReview Questi,Lesson 4: Facilitation Skills,Lesson 4: Facilitation Skills,Lesson 4: Object

41、ives,Terminal Objective: Develop facilitation skills to monitor trainees participation, obtain feedback, and improve performance in the classroom.List the common facilitation skills and their characteristicsDescribe the common facilitation situations,Lesson 4: ObjectivesTerminal,Lesson 4: Enabling O

42、bjective 4.1,Knowledge: List the four common facilitation skills and their characteristics.,Lesson 4: Enabling Objective,Lesson 4 Concept: Skill Types,AttendingObservingListeningQuestioning,Lesson 4 Concept: Skill Types,Lesson 4 Concept: Attending,Present yourself in a manner that shows your interes

43、ts in the topic and the trainees.Build rapportCommunicate trainee valueNote non-verbal behaviors,Lesson 4 Concept: AttendingPr,Lesson 4 Concept: Observing,This skill helps you assess how well the training is being received. Observe their body languageEvaluate and make the inferenceAdjust appropriate

44、ly,Lesson 4 Concept: ObservingTh,Lesson 4 Concept: Listening,This skill provides you the opportunity to verify the trainees understanding of the content.Listening also provides you the with the feedback on how the training is being received.Listen first for content and meaningParaphrase if necessary

45、 for clarificationObserve and use non-verbal cuesObserve and use verbal cuesLet them finish,Lesson 4 Concept: ListeningTh,Lesson 4 Concept: Questions,Questions helps you determine:What the trainees already knowHow the training is being receivedEnable the trainees to assess their level of understandi

46、ngThree skills associated with questions are:Asking questionsHandling trainee answers to questionsResponding to trainee questions,Lesson 4 Concept: QuestionsQu,Lesson 4 Concept: Questions,Open vs. ClosedOpen questions are phrased for a response that might facilitate discussion. Class controls answer

47、s.Closed questions are phrased for a specific answer. The trainer controls answer.Overhead vs. DirectOverhead questions are asked to the class as a whole.Direct questions are asked for participation or expert opinion.,Lesson 4 Concept: QuestionsOp,Lesson 4 Concept: Questioning Tips,Should be develop

48、ed when developing your contentShould be briefShould be at various difficulty levelsShould seek to involve all traineesShould always restate and point out positives from responses,Lesson 4 Concept: Questioning,Lesson 4 Concept: Handling Answers,Use positive reinforcement for correct answerAcknowledg

49、e the effort.Use positive or neutral acknowledgement for an incorrect answer.Respond in a fashion that maintains continuity and pace,Lesson 4 Concept: Handling An,Lesson 4 Concept: Responding to Questions,Provide the answerRedirect the questionDefer the questionREMEMBERThe way you handle the questio

50、n and answer process initially sets the tone and the environment for collaborative learning.,Lesson 4 Concept: Responding,Lesson 4 Concept: Managing Discussions,Discussion is an exchange of opinions and feelings.Listening is two-thirds of a discussion.Opinions are neither right nor wrong.Everyone ma