酒店英语前台英语ppt课件.pptx
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1、酒店英语-前台英语,酒店服务英语第二课上一期大家了解了酒店专业英文术语,今天要和大家分享的是酒店前台常用服务英语,让我们一起来学习吧!,酒店英语-前台英语,情景一:入住(F:Frontdesk G:Guest)F: Welcome to Jin Kai Yue Great Hotel. How may I help you?欢迎来到金凯悦大酒店。我能为您做点什么吗?G: Id like a room, please. 我要住店。F: Would you prefer a single or a double?你是要单人间还是双人间呢?G: A double, please. How much
2、is that?双人间,价格是多少?,酒店英语-前台英语,F: Its 1000 RMB a night. How many nights will you be staying?人民币1000元每晚,你要住几晚呢?G: Just tonight. 就今晚。F: OK. One night comes to RMB 1150 plus tax. May I have your name,please?一晚含税总共1150元,您的名字是?G: Its Davies. Robertson Davies.我是达维斯。,酒店英语-前台英语,Bell man /Door man行李生、门童、礼宾员职责:
3、酒店大堂迎接客人,协助客人拿取行李,酒店英语-前台英语,F: So thats D-A-V-I-E-S. How would you like to pay for the room?好的,你想要如何付款?G: Do you take VISA?能用VISA卡吗?F: Yes, we do. We take VISA, Mastercard and American Express.可以,我们接受VISA卡,万事达卡,美国运通。,酒店英语-前台英语,G: Great. Ill pay with VISA then. What time is checkout?我用VISA付款,退房时间是?F:
4、 Checkout is before 12 oclock. Your room number is 505. Is there anything else you would like to know?中午12点之前退房。您的房间号是505。您还有其他疑问吗?,酒店英语-前台英语,G: And is there a restaurant?有餐厅吗?F: There is a Chinese restaurant on the 1st floor.中餐厅在1楼。G: Great!And can I get a wake-up call for 6:30 A.M. 太好了!6:30能够叫醒我吗?
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