BOMA绿色清洁实施指南 2024.docx

目录1 .O简介52 .O绿色清洁规划72.1 离婚修理人员的承诺722成立绿色清洁管理团队72.2 3开黑楼宇评估92.4 定义范围和目标93.O龙色。戏计,H3.1 绿色清洁政策II3.2 产品和设备采蚪标准H3.3 3制定标猥操作程序(SoP)133 4制定绿色清洁培训计划)53.5选择嫁色清洁承包商)54 .O陶修色洎计JN过渡|741交换产品和设备114. 2修改程序25. 3培训和再培训|95.0*DWtt5.1年度审查:5. 2定期评估:6. 3租户满意度调研5.4ROI评估6.0*相关沟61租户管理人员;62企业租户的员工63楼宇工作人员:6.4供应商765高级管理人员29297.。实包清第7.1将嫌色清洁缈入租约317.2集中绿色清洁31WJR1确；E托管区的设计要求332绿色清洁检查表33-39WX三t1,0IntroductionGreenC1.eaningisthetoptrendinthecommercia1.rea1.estateindustry.AGreenC1.eaningProgramcanhe1.preduceharmfu1.exposuretoindoorairpo1.utants.hepbui1.dingoccupantsstayhea1.thyandprotectth©evronment.Amprehesvandeffectivegreenc1.eaningprogramcana1.soincreaseefficiency,improvequa1.ity,reducestsandsupportcorporateESGstrategy.ThisGreenC1.eaningImp1.ementationguide1.ineaimstoencouragebui1.dingowners.faci1.itymanagers,andbui1.dingservicecontractorstoadoptenvironmenta1.bestpracticesforc1.eaningtominimizehazardousproducts,reducevaste.increaseeHiciency.andcreateasafe,hea1.thyandSus1.ainab1.ebui1.dingenvirome.Theguidesetsoutaframeworkforagreenc1.eaningprogramandprovidesagenera1.know1.edgeof.andtoo1.sfor.managingthetransitiontoagreenc1.eaningprogram.Bee-C1.eanisanaward-winningBOMAP1.usAccreditedVendorandhasbeenattheforefrontofthec1.eaningindustryInCanadaforover50years.AsaproudassociatememberofBOMAChina,wehavebeenactive1.yworkingwiththemtobringinternationa1.janitoria1.standardsandbestPraCbCeSjtisanhonourtobeinvitedtowri!thisguideonbeha1.fofBOMAChina.andwsincere1.y1.ookforwardtoworkingwithourCounterpattsinChinatoprovidehigh-performanceandsustainab1.egreenc1.eaningservicesforcommercia1.bui1.dings.GreenEfficient&eMProCeSSBetterndrairqua1.ityhazardsMinimisationofwastesGreenC1.eaningBenefitsBOUA<v*nOm11jEctE切3GJ*611,1O简介绿色清洁是商业地产行业发展的大趋坊.绿色清洁计划有助于减少室内空气污染物的有害接触，帮助楼宇用户保持51康，保护环境.全面有效的绿色清洁计划还可以提高效率，改善质量，降低成本并支持企业的ESG战略.本G绿色清洁实施指南3旨在薮励楼宇业主'设施经理和楼宇服务承包商，采用环境最佳清洁做法，最大程度减少有害产品,减少废弃物、提高效率，并创造一个安全、健康和可持境的楼宇环境。本指南函述了绿色清洁计划的框架，并提供了向绿色清洁计划过渡的相关常识与管理工具。BeeC1.ean是一家屡获殊荣的BoMAP1.US认证供应商，50多年来一直处于加拿大清洁行业的前沿，作为BOMA中国的荣誉会员，我们始终与该企业积极合作，提供国际清洁标准和最佳做法。很荣幸能够代表BaMA中国挑写本指南，我们真诚地盼望与诸位业界同行合作，为商业楼宇提供高性能、可持续的绿色清治服务。|k2.0GreenCIeaninQPIannina2.1CommitmentfromSeniorManagementThesuccessofanychangeeffortwithinanorganizationa1.waysrequiressupportfromseniorexecutives.1.eadershipfromtheseniorteamisthemostimportantfactorinhe1.pingemp1.oyeesembraceandsupportthechangesneeded.Toprovide1.eaderswithac1.earpictureofwheretheGreenC1.eaningeffortsaregoingrtheprogramshou1.d,Bui1.datangib1.ebusinesscaseandsetrea1.isticexpectationsforthebenefitsofactionandthedownsidesofinactionRecommendspecific.actionab1.estepsthattheexecutivescantakeKeepexecutivesinformedResponsib1.eParties:AsseVPM/Faci1.ityManagersSustainabiIityZESGoffice,SeniorManagement22Estab1.ishaGreenC1.eaningManagementTeamAppointa1.eaderandestab1.ishaninterna1.greenc1.eaningmanagementteamtosupporttegreenc1.eaningprogram.ThiscanbeaUvo-Ieve1.team,inc1.udingagreenc1.eaningteamandasteeringcommittee.Steeringcommitteesareusua1.1.ycomprisedofseniormanagementandtenantexecutives.Thegreenc1.eaningteamcanconsistofinterna1.andexterna1.stakeho1.dersresponsib1.eforde1.iveringthegreenc1.eaningprogram.Responsib1.eParties:Seniormanagement-Sustainabi1.ityzESGZMarketingZSaIes/ASSetSManager PM11.FaciIityManager TenantRepresentativesBOVAGrMnCWnngEmSFr：CGMgU2.0色溶活提划2.1 高级管理人员的承诺一家组织要想实现成功变革，始终淘不开高级管理人员的支持.高层团队的领导力是帮助员工接受变革并支持变革的重要因素。为领导者清晰了解绿色清洁工作进展情况；该计划应该建立切实可行的商业论证，明确采取行动会有哪些切实好处，而不作为会有哪些实际害处推荐管理人员可以采取的具体可行的步骤 褊保管理人员获取畅通的信息 资产/物业经理/设施经理 可持续发展/ESG办公室 高级管理人员2.遍立绿色清洁管理团队任命一名领导者并成立内部绿色清洁管理团队，以助力绿色清洁计划。该团队可分为两个层级，包括绿色清洁团队和指导委员会。指导委员会通常由高级管理人员和租户管理人员组成，绿色洁洁团队可由负责实施绿色清洁计划的内外部利益相关者组成。高级管理人员可持续发展/ESG/营销/销售/资产经理物业经理/设施经理租户代表2.3PerformaBui1.dingAssessment1.aunchingagreenc1.eaningprogramrequiresunderstandingthecurrentconditionsinthebui1.ding.Coriuctinganinspectionofthebui1.dingfaci1.ityandassessingthespace'sc1.ean1.iness1.eve1.wi1.1.he1.pestab1.ishbase1.inemeasuresandbenchmarksforimprovement.Base1.inemeasuresareessentia1.toprioritizingactions.makingadetai1.edwrittenp1.anrandeva1.uatingsuccesstodeterminefutureactivities.Assessmentsshou1.dconsideritemssuchas:ConsumptionandwasteC1.ean1.inessoutcomesProductsandtoo1.s.StandardsandProceduresResponsib1.eParties:Asset/P1.VFaciIityManagerGreenC1.eaningManagementTeamC1.eaningContractorExterna1.Consu1.tant2.4DefineScopeandGoa1.sEstab1.ishmeasurab1.egoa1.sforyourgreenc1.eaningprogram.Estab1.ishac1.ear1.ydefined,rea1.isticandachievab1.egoa1.witadead1.ine. Bespecific BemeasuraWeBerea1.isticBetime-boundResponsib1.eParties:Faci1.ityManagersGreenC1.eaningManagementTeam-SustainabiIityzESGofficeExterna1.Consu1.tantEOMAGroonOoenng卜MfWU5GMOwu2.3开展楼宇评估启动绿色清洁计划需要了解楼宇的当前状况"检查楼宇设施并评估空间的清洁度水平，有助于建立改进的基准和标准。基准对于确定行动优先级、制定详细的书面计划、诩古计划是否成功，以及对决定未来活动至关重要。两古应考虑下列项目：消耗和浪费洁洁效果产品与工具标准与程序三三资产/物业统里/设施经理绿色清洁管理团队清洁承包商外聘顾问2.4定义范B1.和目标为绿色清洁计划制定可衡量的目标。制定定义清晰、切实可行的目标，并确定截止日期。具体可衡量切实可行有时间限制责任方设施经理绿色清洁管理团队可持续发展ZhSG办公室外聘顾问3.0GreenC1.eaninaPrOQramDeVeIOPment3.1 GreenC1.eaningPo1.icyThedeve1.opmentofagreenc1.eaningpo1.icyforabui1.dingiscritica1.tocommunicatetheneedsandgoa1.softheprogram.Thegreenc1.eaningpo1.icyshou1.daddressthegoa1.sandstrategiesofthegreenc1.eaningprogram.Ataminimum,thepo1.icyshou1.dcovergreenc1.eaningprocedures,materia1.s.andserviceswfthinthebui1.ding,inc1.udingtheorganization'srespons>i1.ities.Thepo1.icyprovidesguidanceontheexpectationsofthegreenc1.eaningmanagementteamandrporatesustainabi1.ityobjectivesforthebui1.ding.Thegreenc1.eaningpo1.icyshou1.dbepartoftherporatesustainab1.eStrategyjbeputinwritingandsupportedbyseniormanagement.Thepo1.icyshou1.dbemadeavai1.ab1.etoyourentireworkforceandthetenants.Scope Goa1.sResponsib1.eParties TimePeriod Qua1.ityAssuranceContro1.ProcessResourcesforImp1.ementationProcedures1StrategiesSPerformanceMeasurementResponsib1.eParties: ProcuremenVPMZFaciIityServicesManagerSustainabiIi1.yZESGManager Externa1.Consu1.tant3.2 ProductsandEquipmentPurchaseCriteriaTheproductsandequipmentchosentoaccomp1.ishthec1.eaningtaskscanhavesignificantimpactsonthehea1.thandperformanceofoccupantsandthestaffperformingthec1.eaning.Andthechoicesinc1.eaningproductsandequipmentcana1.sodramatica1.1.yimpactthe1.ifespanofbui1.dingmateria1.sandfurnishingswhi1.epreservingtheenvironmentasawho1.e.Deve1.opapurchasingprogramthatoptimizestheuseofSUStainabIec1.eaningproductsandequipment.andtrackstheuseofa1.1.products.A1.1.newequipmentandproductsacquisitionsshou1.dcomp1.ywiththegreenc1.eaningrequirement.Responsib1.eParties: PM1FaciIityManagerProcurementDepartment Contractor Externa1.Consu1.tant3.。定色清清计划3.1绿色清洁政第制定楼宇绿色清洁政策，对于传达项目需求和目标至关重要。绿色清洁政策应涉及绿色清洁计划的目标和战略.该政策至少涵盖楼宇内的绿色清洁程序'材料和服务，包括组织承担的职责。该政策针对绿色清洁管理S队的期望，以及企业对楼宇的可持续发展目标提供指导。绿色清洁政策应成为企业可持续战略的一部分；以书面形式提交，并得到高级管理人员的大力支持。该政策应提供给全体员工和租户。3.2产品和设备采购标准为完成清洁任务而选择的产品和设备，会对住户与清洁人员的健康和工作表现产生歪大影响。清洁产品与设备的选择在保护整个环境的同时，也会极大影响建材和家具的寿命.制定采购计划，优化使用可持续清洁产品和设备，同时跟踪所有产品的使用情况。所有新购置的设备和产品应符合绿色清洁要求。范围。目标责任方时间段质量保证控制流程实施资源（程序、策略与绩效衡量）责任方：物业经理/设施经理采购部承包商外聘顾问三三t购呦业经理4殳施务经理可持续性/HSG经理外聘顾问3.3Deve1.opStandardOperatingProcedures(SOPEstab1.ishstandardoperatingproceduresSOPtoestab1.ishhoweffectiveroutinec1.eaning,hardf1.oor.andcarpetmaintenancesystemwi1.1.beconsistent1.yuti1.ized,managedandaditd.Thisshou1.dspecifica1.1.yaddressc1.eaningpracticesandtechniquestoprotectvu1.nerab1.ebui1.dingoccupants.TheSOPdirectsthec1.eaningstaffonthenecessarytoo1.s,persona1.protectionequipment.c1.eaningsupp1.ies.andproto1.sthatshou1.dbefo1.1.owedtoc1.eananarea.Itwi1.1.a1.sote1.1.themtheorderofactiontoensurethateverythingisc1.eanedtotheappropriategreenc1.eaningstandardthatisconsistentwiththegreenc1.eaningpo1.icy.TheSOPshou1.dref1.ectbui1.dingmanagementgreenc1.eaningprincip1.es,andtheyshou1.dbereviewedbythePM/Faci1.ityManageronanannua1.bass.TheGreenC1.eaningSOPmaintainsproperstandardoperatingproceduresandguide1.inesinthesekeyareas:DustinganddustmoppingEntryways F1.rcarereCarpetcare Restrooms Foodareas-MeasuringZdiIutingconcentratedc1.eaningproducts 1.ndrp1.ants Recyc1.ingWaste Spi1.1.s Integratedpestmanagement-OSHAb1.oodbornepathogenstandardPeop1.ewithspecia1.needsResponsib1.eParties:PM/Faci1.ityManagerC1.eaningcontractorTenantRepresentative(optiona1.)Externa1.Consu1.tant地板护理地程护理洗手间铃饮区国取/稀释浓缩清洁产品室内植物回收废弃物溢出物虫害综合治理OSHA血液传播病原体标准有特殊需求的人3.3制定标准操作程序(SOP)制定标准操作程序(SOP),确定如何持续有效地使用、管理并审笠日常清洁活动、硬地板保洁和地毯维护系统。该SoP应特别涉及清洁实践与技术，以保护易受伤害的楼宇用户。SOP指导清洁人员使用必要的工具、个人防护设备,清洁用品以及清洁区域时应遵循的规程。同时还会告知其操作顺序，确保一切都按照符合绿色清洁政策的绿色清洁标准进行清洁.SOP应体现楼宇管理的绿色清洁原则，并由物业经理/设施经理每年对楼宇进行审查。绿色清洁SoP在以下关键领域，维护了适当的标准操作程序与指导方针：除尘和拖地人口物业经理/设施经理清洁承包商租户代表(可选)外聘俩问3.4Deve1.opaGreenC1.eaningTrainingP1.anTobesuccessfu1.agreendeaningprogrammusthavethesupportofboththejanitoria1.staffandthebui1.dingoccupants.Theprogrammusthaveasupportingtrainingprogramthatwi1.1.providejanitoria1.staffwithgreenc1.eaningtrainingtoensureproperproceduresarebeingfo1.1.owed.Trainingshou1.daddressthefo1.1.owingtopics: Howtoimp1.ementeffectiveandhea1.thyc1.eaningprocessesandmethods: Howtotracktheamountofchemica1.susedovertime; Howtosafe1.ystoreandhand1.echemica1.s; Howtopropertyusechemica1.di1.utionsystems: Howtorecyc1.eorproper1.ydisposeofusedchemica1.sandequipment; Howtoreduce,miimize,ore1.iminatetheneedforc1.eaningchemica1.s： Howtoaccess,readandUnderSIandMSDSandGHStraining: Andhowwasteismanagedinthebui1.dingAdditiona1.1.y.greenc1.eaningawarenessinc1.udesbui1.dingemp1.oyeesandtenantswhoshou1.da1.sobeinvo1.vedintheprocesstounderstandhowandwhytheprogramisbeingimp1.emented.Responsib1.eParties: PM1FaciIityManagerC1.eaningContractor Externa1.Consu1.tant3.5ChooseaGreenC1.eaningContractorOncethemanagementteamhascommittedtoimp1.ementingagreenc1.eaningprogramandhasdecidedonthemprehnsivenessoftheprogram,thePMffaCiIitymanagerneedstodetermineiftheirc1.eaningvendorhastheski1.1.andabi1.itytode1.iveragreenc1.eaningprogramandi1.sobeginworkingwiththec1.eaningserviceprovidertoimp1.ementtheprogram.Iftbeexistingc1.eaningvendorisnotexperiencedorcapab1.eofde1.iveringagreenc1.eaningprogram.thenthebui1.dingoperatorneedstobegintheprocurementprocesstose1.ectaqua1.ifiedprovider.Thegoa1.istoensurethatthecontractorhasthenecessarymanagementstructureandexperienceinp1.aceandcande1.ivercomprehensivegreenc1.eaningservices.Toachievethatoutcome,aIwo-S1.epse1.ectionprocessisrecommended.1 Requestforinformation(RFI)TheRFIprocessisdesignedtoscreenoutunqua1.ifiedserviceprovidersanda1.sotodecidehowmanybiddersshou1.dentertheRFPprocess.2 RequestforProposa1.(RFP)TheRFPshou1.dbetai1.oredtothatspecificbui1.ding.Someofthemostimportantareasofinformationthatshou1.dberequestedinthegreenc1.eaningRFP:-Accurateoperationa1.data-Detai1.edspecifications-Servicep1.anGreenc1.eaningPrOdUCtS/equipmentrequirement-Qua1.itycontro1.p1.an-CommunicationP1.an-Performance-basededcontractingResponsib1.eParties:ProcurementManagerPMZFaciIi1.yManagerGreenC1.eaningTeamExterna1.Consu1.tantou3.4 制定绿色清洁培训计划实施成功的绿色清洁计划，离不开清洁人员与楼宇用户的支持。该计划应设置一个配套的培训计划，为清洁人员提供绿色清洁培训，同时遵循适当的程序。培训应涉及以下主题： 如何实施有效,健康的清洁流程和方法； 如何跟踪一段时间内的化学药剂使用量； 如何安全储存和处理化学药剂；如何正确利用化学药剂稀释系统；如何回收或妥若处置使用过的化学药剂和设备；如何减少或消除对清洁化学药剂的需求；如何获取、阅读并了解VSDS(化学品安全技术说明书)和GHS(全球化学品统一分类和标签制度)培训；以及如何管理楼宇中的废弃物。此外，还应提高楼宇员工和租户的绿色清洁意识，让他们也参与到清洁流程中，了解该计划如何实施以及为什么要实施，责任方I.物业经理/设施经理清洁承包商外聘顾问3.5 选撵集色清清承包商管理团队承诺实施绿色清洁计划，并制定出全面的清洁计划后，物业经理/设施经理需要确定其清洁供应商是否具备提供绿色清洁计划的能力，如果具备，则与清洁服务提供商共同实施该计划。如果现有的清洁供应商没有经聆或能力提供绿色清洁计划，那么楼宇运营商应启动采购流程，挑选出合格的供应商，目标是确保承包商具备必要的管理结构和经验，能够提供全面的绿色清洁服务。为了实现这一目标，建议采用两步筛选法。1信息量请书(RFI)RF【流程旨在筛选掉不合格的服务提供商，并决定有多少投标人应进入RIP流程。2议道请书(RFP)RbP应针对具研字进行定制：确色奇吉R11,中应该对某些重要的信息提出要求：- 准确的操作数据- 详细规格- 服务计划- 绿色清洁产品/设备要求- 质景控制计划- 沟通计划- 绩效合同责任方：采购经理 物业经理/设施经理 绿色清洁团队 外聃顾问4.0TranSitiOntoGreenC1.eaninqPrOqram4.1 SwitchProductsandEquipmentMakeacomp1.eteinventoryofa1.1.c1.eaningproductsusedinthebui1.dingandsourcetheirgreenequiva1.ents.1.ooktorc1.eaningchemica1.scertifiedasgreenbyindependentpartiessuchasGreenSea1.1Eco1.ogo1EcoIabe1.orChinaCEC&CQCcertification.Deve1.opap1.antophaseoutexistingmateria1.sandequipmentandidentifyp1.annedrep1.acements.Use1.owenvironmenta1.impactc1.eaningsystemswhereverpossib1.e.Thisinc1.udesgenera1.c1.eaningproducts,chemica1.di1.utionsystems,handsoaps.c1.eaningequipment,andf1.oormaintenanceactivities.Thec1.eaningservicecontractorwi1.1.beexpectedtotraintheirstaffintheseareastoensuretheproperimp1.ementationofa1.1.systems.Greenproducts'equipmentshou1.dhavesomeora1.1.thesecharacteristics:1.owtoxicity 1.owVOCcontentBiodegradabi1.ity Containnoartificia1.fragrances Containnoch1.orine Containnoadditivesorharmfu1.chemica1.s HEPA-fi1.tervacuumc1.eaners 1.owmoistureextractors F1.oorcareremachineswithbui1.t-invacuumsystems Machinesthatuse1.esswaterandcemica1.Usepackagingthatisrecyc1.ab1.e Minima1.packaging Producedwith1.essenergy ErgonomicandeaseofuseEstab1.ishaMateria1.SafetyDataSheetMSDSmanagementprogramforeachchemica1.usedonsite,whichensuretheMSDSisappropriate1.yp1.acedandreadi1.yavai1.ab1.eforauditandcomp1.ianceconfirmation.Responsib1.eParties:-PM1FaciIityManagerGreenC1.eaningTeamProcurementManagerC1.eaningContractor4,O向色洎洁计划过渡4.1改变产品和设备对楼宇中使用的所有清洁产品列出一张完整的清单，井寻找相应的绿色等效产品。寻找经独立方（如GreenSeakEco1.ogo.Eco1.abe1.或中国CEC与CQC认证）认证的绿色清洁化学品。制定计划，逐步淘汰现石材料和设备，并确定计划的替代品“尽可能使用对环境影响较低的清洁系统。包括一般清洁产品、化学药剂稀释系统,洗手液,清洁设备和地板维护活动。要求清洁服务承包商在这几个方面对员工进行培训，确保所有系统实施得当。绿色产品/设备应具有以下部分或全部特征：低毒性低YoC（挥发性书机化合物）含量可生物降解性不含人造香料不含氯使用可回收的包袋包装最小化用更少的能源生产符合人体工程学原理，易于使用为现场使用的每种化学药剂建立化学品安全技术说明书（MSDS）管理程序，静保化学品安全技术说明书妥善放置并随时用于审查及合规性确认.责任方I物业经理/设施经理绿色清洁团队采购经理清洁承包商不含添加剂或有害化学品HEPA过滤器真空吸尘器低湿度抽洗机.带内置真空系统的地板护理机节省水和化学药剂的机器设备42ModifyProceduresThec1.eaningcontractorshou1.dmaintainaStandardOperatingProceduresSOPthatformthebasisfortrainingandc1.eaningofthegreenc1.eaningprogram.whichshou1.dbereviewedandapprovedbythepropertymanagement.Determinetheaccepted1.eve1.sofc1.ean1.inessrequiredforspecificareasofthebui1.ding.C1.eaningandsafetyguide1.inesfortheseareasshou1.dbeinc1.udedintheSOP.Comparetheexistingc1.eaningprocedureswithgreenc1.eaningSOPandmakenecessarymodifications.Responsib1.eParties:-PM/Faci1.ityManage