高效演讲技巧培训资料.ppt

高效演讲技巧培训资料,高效演讲技巧High Effective PresentationSkillsSpecial Designed for,高效演讲技巧High Effective Presentation Skills课程结构Program Structure第一天 Day 1有效演讲的根基Essential Presentation Skills实战练习：任何主题的开场Practice Session：Five Minute Presentation第二天 Day 2如何加强演讲效果Make a Powerful Presentation实战练习：结构和视觉辅助演示Practice Session：Seven Minute Presentation Using Visual Aids,“业精于勤，荒于嬉；行成于思，毁于随。”-唐 韩愈 劝学解,模块 1Module 1演讲技巧概论Overview ofPresentation Skills,卓越演讲者具有的特征Characteristics of Outstanding Presenters合作，民主 Cooperative，Democrative友好，周到 Kind，Considerate耐心 Patient兴趣广泛 Wide Interests公正，无私 Fair，Impartial使人愉悦，有幽默感 Sense of Humor关注听众的困难困惑 Focusing on Audiences Concern善于肯定，赞美 Giving Recognition Praise具灵活性 Flexible精通专业知识 Proficient in Subject4种额外品质4Xtras不设防Vulnerability关怀 Humility可靠 Reliability纪律 Discipline,模块 2Module 2为演讲而准备Preparing YourPresentation,为什么演讲？Why Present？To inform 告知 To Persuade 说服 To Sell 销售 To Inspire 鼓舞设计精彩演讲的个关键点Two Points for Designing an Excellent Presentation 我为什么要做这样一次演讲？The Purpose：Why am I doing this presentation？我期望我的听众了解/做什么？What do I want my audience to know/do？PurposeResult当我结束演讲时，我要改变谁？改变什么？Whom and what do I want to change when I finish this presentation?,接受一次演讲任务Deciding to do a Presentation检查清单 C When:_ Where:_ What:_ Why held:_ Who else:_ How:_,自身准备阶段 Self Preparation 专业的外表 Professional Image：演讲者的外表会极大地影响听众 Presenters Image will Greatly influence the Audience 第一印象几乎就是“终身”印象 First Image is Almost the Image for Life 专业演讲者的外表之“可”与“不可”“Can or Cant”of Professional Presenters Image 积极的形象对演讲的成功十分重要 Positive image is Important to the Successful Presentation充分的自信 Plenary Confidence：了解你的听众-给所以人留下好印象的方法 Understand Your Audience the Way to Impress Others 积极思考，想象成功 Positive Thinking,Visualize Your Success 表现自然，以亲和力拉动听众 Behave Naturally,Build Rapport to Impress Audience,塑造第一印象 Formulating Your First Impressions 80%的理论 80%Theory 形象的个人定位 Personal Session for Imaging 你的个人形象反映了你的职业信息及职业和文化内涵 Your personal Image reflects on your professional，information and quality 姿态 Poise 位置 Standing Position 穿着印象 Attire/Appearance 肢体语言 Open/Close Gesture 视觉接触 Eye Contact 动作幅度 Intensity of Gesture 脸部表情 Facial Expression 笑容 Smile,模块 3Module 3开场The Opening,听众的吸收率Getting Your Message Across 1.传达速度 Speed of delivery 2.演示技巧 Presentation techniques开场白要解决的问题Issue to Address in the Opening1.开场白需要回答以下问题：Opening Should Answer the Following Questions：我们为什么会在这儿？Why we are here？为什么这很重要？Why this is very important？对我（我的公司）来说有什么作用？How is it useful to me（my company）？你和你的同事是谁？Who are your partner and yourself？2.鼓励并赞美听众 Encourage and Appreciate Your Audience,好的开场白包括：A Good Opening Includes：创造舒适安全的环境 Create a safe environment 鼓励参与 Encourage involvement 建立对听众的期望 Set expectations 激发听众的兴趣 Motivate the interest 纲要 Outline 破冰 Ice breaker 首5句话 The first 5 sentences,10件对开场白重要的事情The Important Things for Your Opening预想开场 Visualize认识听众 Get to know微笑 Smile专注于冲击力 Focus on impact让观众发笑 Get them laughing播放开场音乐 Opening music让听众动起来 Get them moving眼神交流 Eye contact与众不同 Create a difference10.获得所有人注目 Get full attention,打破僵局和前3分钟Icebreakers and the First 3 Minutes 获得听众注意后才开始演说 Be Seen Before the Presentation 撰写自我介绍 Write Your Own Introduction 前3分钟 The First 3 Minutes 破冰法 The Icebreaker 承上启下 Link it and move on,100字简介Your 100 word personal introduction(Biography)不是简历 This is not a CV列出3-5个要点，再连贯起来 Three to Five key points and make them consistent内容包含经验、专长、学历、成绩等 Contents includes:specialty,education,achievement and etc.如工作不久，可叙述梦想、价值观、目标等 If your working experience is not rich enough,you can describe your dreams,view of value,objectives and etc.有趣，生动 interesting and vivid人性化，与听众有关联 Relate to the audience and humanity可叙述您名字的故事等 The story of your name真实，坦诚 Real and honest,高效演讲技巧培训资料,10种开场白Ten openers1.引用事例 Outline an incident（要真实）2.举手表决 Ask for show of hands3.提问 Ask questions4.戏剧化出场 Make a dramatic entrance5.让观众笑 Get them laughing6.玩游戏 Play a game（课堂游戏：一张A4纸在不撕断的情况下能钻进人）7.”惊人之语”Make a startling statement（例如：微软离破产只有18个月了）8.有趣的示范 Interesting demonstration9.用直观教具 Use visual aid or prop10.讲故事 Tell stories（可以虚构）,高效演讲技巧培训资料,Module 4模块 4处理紧张与怯场Dealing with Nervousness and Stage Fright,高效演讲技巧培训资料,“对于大多数人而言，挺身而说是最大的恐惧”To most of the people,speaking if front of an audience is the most frightening thing害怕什么？Fear of What?-F错误false-E证据evidence-A显示appearing-R真实real,明确您的聚焦点Find your Angle帮助他人理解和做积极性地改变Help others understand and make positive change无我状态（不要自己太关注自己）Being Selfless,高效演讲技巧培训资料,小技巧 Tips:准备、准备、再准备 Prepare,Prepare,Prepare提前到场，会前和与会者交谈 Arrive beforehand and talk with the participants牢记开场 Remember your opening关注演讲的目的 Focus on the objective of the presentation关注于观众 Focus on the audience预想移动范围 Visualize your moving area使用提示卡片，扫视笔记 Use memo cards and scan your notes深呼吸 Deep breath咖啡或茶 Coffee or tea,高效演讲技巧培训资料,What are your strong points?你的优点是什么？What do you need to improve?有什么改进的地方？,高效演讲技巧培训资料,现 场 演 练（1）Practice Session I5分钟演讲Five Minute Presentation,高效演讲技巧培训资料,点评的原则Rules of Evaluation:对行为进行观察和评价 Observe and evaluate behaviors叙述，而非判断 Describe,not judge明确具体，具有建设性 Specific and constructive全面评价：先优点，后提议 Comprehensive evaluation:strong points first,then recommendations尽量用正面的词 Try to use positive words无借口，不辩解 No excuse,no blame,高效演讲技巧培训资料,做好后勤准备Preparation为了确保演讲成功，组织工作必须完美无缺 To maximize your presentations chances of success,organization must be thorough演讲前要考虑的要点 Choose your key points合理安排日程 Arrange the schedule reasonably旅行安排 Travel arrangement自己组织演讲和组织小组演讲 Organize self and group presentation,高效演讲技巧培训资料,熟悉环境Become Familiar with Your Environment:熟悉会场：查看会场，考虑细节 Become familiar with the room:check the room and consider the details座位安排、视听设备 Seats arrangement and audio equipment大环境的考虑 Consider the environment,高效演讲技巧培训资料,模块5,Module 5,加强信息的清晰度Providing Clarity to your Message,高效演讲技巧培训资料,在演讲中，观众对你的印象一般基于三个要素：Your impression from the audience is based on 3 elements:Verbal（语言的）Vocal（声音的）Visual（视觉的）词语的选择Choosing Your Words你使用的词语会暴露你的性格，告诉听众你是什么样的人：The words you use,lay you bare and tell us what is in you and who you are:犹豫性的语言，例如“我想”、“也许”Tentative language e.g.“I think”,“May be”控制性的语言，例如“我告诉你”、“我要你去”Dominant language e.g.“I tell you”,“I want you to”正面及负面的用词，例如，“可以更好吗？”、“你说错了”Positive and negative sentences,e.g.“Can it be better”,“You are wrong”,高效演讲技巧培训资料,恰当的使用语言符合听众情况 Match the audiences situation语言表达要保证听众能听懂 Understandable language有些专用语在使用前要先解释其定义 Define proper nouns强调利益，而非但存特点 Emphasis on the benefit,not only the features形象生动，运用各种方法加强表达的力度 Vivid,use a variety methods of expression to enhance the power of your presentation自信果断，清晰明确 Confident and decisive;clear and specific,高效演讲技巧培训资料,你的声音交流 Your Vocal Communication你的语音 Your Voice你的语调 Your Tone你的热情 Your Passion你的声音变化 Your Vocal Variety措辞和清晰度 Diction and Clarity音量 Volume阴阳顿挫，自然停顿，停顿时保持目光接触 Cadence,Naturally Pause and Keep on Eye Contact注意速度和节奏，不时改进讲话的速度，以求达到戏剧性效果 Pay attention to your speed and pace,change your talking speed from time to time to achieve the dramatic effectiveness,视觉 Visual仪容举止/穿着 Appearance and behavior/Attire Appearance姿势 Posture面部表情 Countenance手势 Gestures位置移动 Movement眼神 Expression in the eyes使用视觉辅助器材的方式 Using visual aids,高效演讲技巧培训资料,目光交流Eye Contact避免 Avoid:X短暂扫视 ScanningX集中在少数 Focusing on the minorityX盯着观众头部看 Focusing on the audience members headsX看其他物体 Looking at other things,高效演讲技巧培训资料,提示 Hints:关注每一位观众 One by one范围应覆盖全长 Cover all areas轮流看每一个人 Looked at everyone in turn适当的时候眼神接触 Maintain eye contact for some time对听众讲话 Speaking only when looking at audience,小窍门 Tips:持续35秒 Pause 3 5 seconds将意图表达完整 Until you express your meaning fully保持目光交流 Keep eye contact,模块6,Module 6,演讲架构The Structure of Your Presentation,组织演示结构黄金准则Presentation Structure Golden Rules首先告诉听众您将告诉他们哪些内容;First,tell the audience what you will tell them然后把情况告诉他们 Then tell them the situation接下来把已经讲的内容再陈述一遍 Summarize what you have said,高效演讲技巧培训资料,组织演讲结构Presentation Structure需要构筑一个总体结构 General Structure-概述 Outline-详述 Describe-总结 SummarizePOP模型 POP Model-情况 Position-可选方案 Options-建议 Proposal引导兴趣法 AIDA-Attention（给个关键或注意点）-Interest（引出观众的兴趣）-Desire（听众的期望是什么）-Action（给出行动方案的建议）,高效演讲技巧培训资料,简单四步法 PREP-Point（点）-Reason（原因）-Example（举例）-Point（总结）6步专业法1.引起注意 Attention2.事件 Issue3.建议 Recommendation4.益处 Benefits5.证据 Evidence6.总结 Close,高效演讲技巧培训资料,构建演讲架构8步骤Eight Steps for organizing Your Presentation1.用一句话来说明问题或机会 One sentence describe the problem and opportunity2.阐明如果不抓住这个机会或解决这个问题的负面结构 Explain the risks of failure3.用一句话阐述你的建议 One sentence to describe your recommendation4.介绍你的建议的特点 Introduce the features of your recommendation5.这些特点，会带来何种效益 The benefits there features provide6.有什么证据可以支持你的建议，如例子、数据、专家观点 Evidence to support your suggestion,e.g.Examples,data and experts view7.总结，用简单的话，重提问题建议利益 Summarize,short sentences,repeat OSB8.表达对下一步行动的建议 Detail your recommended action plan,高效演讲技巧培训资料,准备转接语和技术语Transition and Closing准备转接语的目的Objective of the transition总结与上个话题有关的特点 Summarize the features related to the needs链接下个话题，使观众转移注意力 Link to the next item,transition the audiences attention准备结束语Closing综述产品/服务有关的特点、利益和详情 Summarize the features,benefit and details of the product/service要求听众承诺和行动以达到演讲的目标 Ask for audiences commitment and action plan to achieve the objective of the presentation,高效演讲技巧培训资料,鼓励听众参与Encourage Involvement向听众提出问题 Ask questions请听众提问并回答提问 Ask for questions,then answer与听众交流，获得反馈 Communicate with the audience and get feedback游戏、活动、联系 Game,Activity and exercise观察某个项目、试验或结果 Observe events,test and get results倾听、感觉、触摸或品尝实物 Listen,feel touch and taste参加一项示范表演 Take part in a demonstrative performance取阅物件或信息 Read and get information,高效演讲技巧培训资料,10大提问法则 Ten Questioning Rules1.提前计划 Plan beforehand2.两种方式:信息性 VS 观点性 Two Ways：Information and view point 3.相关背景 Related Background4.从一般到具体 From General to Specific5.简单明了 Short and Specific6.集中一个焦点 Focus on a point7.提供转接 Provide transition8.避免“是”或“否”的单一回答 Avoid YES or NO Question9.先问群体，再问个人 Ask the group before the individual10.避免打搅 Avoid disturb,高效演讲技巧培训资料,提问技巧Questioning Techniques问问题前先思考。考虑以下问题的目的。Think before you ask questions.Consider the purpose of the question.是否为挑战他人而设计？Is the question designed to challenge another individual?是否在探索更深层次的信息？Is the question seeking further information?这个问题本身是否明确？Is the question specific enough to understand?你自己能正确回答吗？Can you answer it correctly?你能将它反馈给学员吗？Can you reflect it back to the audience?,高效演讲技巧培训资料,提问技巧Questioning Techniques这个问题是封闭式问题，还是开放式问题？Is the question an open question or closed question?游戏：Who am I？这个问题是否有唯一的标准答案 Does this question have only one single answer?这个问题对于情况是否有帮助？Is this question helpful to the situation?如果没人回答问题，你将怎么做？What will you do if no one answer this question?尽量避免有关个人隐私或设计宗教信仰，政治立场的问题 Try to avoid questions related to individual privacy,religion faith or politics standpoints,高效演讲技巧培训资料,回答问题Answering Questions:1.倾听 Listen2.认可 Acknowledge3.阐明 Clarify4.答复 Answer5.核实是否满意 Verify Satisfaction回答问题（避免）Answering Questions(Avoid)X 不耐烦 ImpatienceX 无反应 UnresponsivenessX 耍太极 DivertingX 离题 Off tangent,高效演讲技巧培训资料,回答问题的备选方案Three Options to Deal with Questions直接回答 Directly Answer 对于一些重要问题和需要做出对观众可能有用的简单明了的回答时采 用（如果回答不了，请直言不讳）Use when the question is very important or useful to the audience.The answer is short and clear将问题还给提问者 Divert Questions to whom asks 用于”你会怎么做.?“之类的问题，回答形式有：有些什么选择，哪 一种更有效果。Ask“what would you do”These types of the question include:Any better choices?Or which one is more effective?将问题交给有相关专长的人去回答 Divert the Questions to the expert 例如“小王，去年你也碰到过这种情况，当时你是怎么处理的？”e.g.“Mr.Wang,you had a situation like this last year.How did you deal with it at that time?”,高效演讲技巧培训资料,现场演练（2）Presentation session II七分钟演讲A Seven Minute Presentation Using Visual Aids,高效演讲技巧培训资料,控制局面 Maintaining Control安排各个环节 Plan stages专节提示 Signpost提问技巧 Question techniques检查听众是否理解 Check understanding走动 Moving把握时间 Time control辅助视觉器材 Utilize visual aids灵活应付 Flexibility,高效演讲技巧培训资料,Getting Attention建立和保持注意力掌握节奏（停顿）Control the pace（Pause）让观众鼓掌 Get the audience to clap 参与互动 Interactive involvement 语言幽默 Humorous language 变换位置 Change your moving 提问 Ask questions,高效演讲技巧培训资料,模块7Module7商务会议演示Business Meeting,高效演讲技巧培训资料,Business Report业务汇报 目标 Objective 调研结果 Findings 重点（机会/挑战）Learning Points(opportunities/challenges）提议（方案/选择）Proposal(resolutions/alternatives)益处 Benefits 行动计划 Action plan,高效演讲技巧培训资料,分析讨论会议 Problem Solving at Meeting,目前存在的问题 Actual problem(Complains)分析问题形成的原因 Analyze the cause of the problem如何改善或解决问题 How to solve the problem or to improve the situation有关费用或改变流程 Related to expense or changing the procedure是否需要寻求帮助 Ask for help or not未来的趋势走向 Future trends提议 Suggestion时间点 Deadline,高效演讲技巧培训资料,会议注意事项 Meeting Logistics,时间把握 Actual problem(Complains)应用数据、事例，有理有据 Utilize the data and case studyPPT简单清晰，配合讲义 PPT is simple,clear and matches the handouts as well突出重点 Emphasis the key points保持热情，避免情绪化 Keep the passion and avoid too emotional公平公开公正，有利于公司立场 Fair,open and justified;in favor of your company注意仪容仪表，礼貌用语 Pay attention to your appearance,etiquette and language语音语速恰当 Proper pace of your speech,高效演讲技巧培训资料,高效演讲技巧培训资料,Diagram 图表,Add Your Title,Table 表格,Phase 1,Phase 2,Phase 3,高效演讲技巧培训资料,Diagram 图表,3 D Pie Chart 3维饼图,Progress Diagram 流程图,模块8Module 8环境和视觉辅助物Organizing the Environment and Visual Aids,高效演讲技巧培训资料,视觉辅助器具使用原则 Rules of Visual Aids,保持简洁 Short and Clear图表文字大小适中（不小于24号）Proper size of the font(=size 24)每页PPT文字不超过8行 Less than 8 lines per slide使用让眼睛感到舒服的颜色，避免 使用红色 Use comfortable color to your eyes,avoid RED利用图表及数据，但避免太多有趣的事物及图画 Utilize the chart and date,avoid too many interesting things and pictures面对观众演讲，不要挡住观众视线 Face to the audience,dont block the audience演讲者始终是中心，而不是辅助器具 You are the centre of the presentation,not the aids,高效演讲技巧培训资料,视觉辅助Visual Aids,投影 Projected录像 VCD/DVD幻灯片 Slides影片片断 Film Strips电脑图像 Computer Graphics胶片投影机 OHP,高效演讲技巧培训资料,视觉辅助Visual Aids,非投影 Non-projected照片 Picture道具 Props海报 Posters模型 Models图画 Graphs布告栏 Bulletin Board白板 Marker board讲义 Handouts,高效演讲技巧培训资料,通病 Common Mistakes,投影仪盖着 Projector Covered影子 Shadow没对焦 Out of Focus背对学员 Back facing Audience对屏幕阅读 Reading the Screen激光笔颤抖 Shaky Pointer最后几分钟 Last Minutes,高效演讲技巧培训资料,小贴士 Tips保证最后一排能看到 Make sure people in the back row can see.不要太随意，对着屏幕 讲话 Dont be too cause or start talking to the screen不要长时间开着 Do not leave it on too long房间光线不要太暗 Do not have the room too dark that cannot、不要用手指指 Do not point with your finger运用显现 技术 Use revelation technique,高效演讲技巧培训资料,观众位置的安排 Arrangement of the audience seats光线 Lights音响，设备 Sound system and equipment窗户 Windows温度 Temperature,会场的布置Room Layout:,高效演讲技巧培训资料,不守时 Not punctual准备不足 Lack of preparation设备质量差 Bad setting信息太多 Too much information节奏不适当 Inappropriate pacing不与观众互动 Not relating to audience没有眼神交流 No eye contact不是真心诚意地 No“heart”没有结构 No Structure无趣 No Spice,10种常见错误Ten Common Mistakes:,高效演讲技巧培训资料,成功的秘诀Secret of Success:,优质的演讲很少是演讲者与生俱来的特质，它来自于练习A good presentation seldom comes naturally.It comes from practicing.练习！练习！练习！Practicing！Practicing！Practicing！,新时代的领导者必须同时作为教师、启蒙者以及问题解决者来为企业增加价值。杰克韦尔奇,高效演讲技巧培训资料,