《跨文化商务沟通》第三章-跨文化非语言沟通课后练习.docx

跨文化商务沟通第三章跨文化非语言沟通课后练习一、单项选择题共9题1、()Thestudyofpeople'sperceptionanduseofspace.A.gestureB.kinesicsC.expressionD.proxemics参考答案：D2、Facialexpressionsareimportantinhumancommunication,andsometimesitcouldbemisunderstoodasthe()inculturalbackground.A.conversationsB.activitiesC.negotiationsD.differences参考答案：D3、 Privatespacereferstothe()thatpeoplehavefortheirownactivities.A.groundB.roomC.bedroomD.space参考答案：D4、 ()Theprocessbywhichnonverbalbehaviorsareused,eithersinglyorincombinationwithverbalbehaviors,intheexchangeandinterpretationofmessagesinagivensituationorcontext.A.verbalcommunicationB.nonverbalcommunicationC.posturecommunicationD.face-to-facecommunication参考答案：B5、 ()Thenonverbalbehaviorrelatedtothemovementofthebodyorpartofthebody.A.proxemicsB.complementC.kinesicsD.mannerism参考答案：C6、 ()Itmeansthatnonverbalbehaviorcansupport,butcouldnotreplacetheverbalmessageincommunication.A.complementingB.substitutingC.communicationD.negotiating参考答案：A7、)Itreferstothespacethatpeoplehavefortheirownactivities.A.personalterritoryB.personalfreedomC.publicspaceD.publicenvironment参考答案：A8、 Nonverbalcommunicationistheprocessbywhich()behaviorsareused.A.verbalB.nonverbalC.gestureD.posture参考答案：B9、 Postureoftengoesunnoticedtomanypeople,owingtothe(Jnvarietyofcultures.A.manyB.changeableC.differencesD.variables参考答案：C二、判断题共10题1、 NonverbalcodesplayanimportantpartincommunicationorInterculturalcommunication.对错参考答案：正确2、 Asimpleeyegesturemightbeinterpretedinadiversityofmeaningsacrosscultures.对错参考答案：正确3、 Howcloselypeoplepositionthemselvestooneanotherduringadiscussionortalkcannotcommunicatewhattypeofrelationshipexistsbetweenthem.对错参考答案：正确4、TheBritish,likeAmericans,believethatlookingsomeonedirectlyintheeyeisamarkofrudenessuntilamoreintimaterelationshipisestablished.对错参考答案：错误5、 Posturessendsamemessagestoallpeopleintheworld.对错误6、 Nonverbalbehaviorissignificantbecauseitspontaneouslyreflectsthesubconsciousness.对错参考答案：正确7、Asmanymovementsarecarriedoutatasubconsciousoratleastlow-awarenesslevel,kinesicmovementscarryasignificantriskofbeingmisinterpretedinaninterculturalcommunicationsituation.对错参考答案：正确8、 Weputtheindexfingerandmid-fingerapartwithpalmagainstthereceivertomean"OK,"whichwasfirstusedbyWinstonChurchill.对错参考答案：错误9、 Personalterritorycanbelargeorsmall,whichismuchrelatedtocertainelementssuchasplace,sex,ageandcharacter.对错参考答案：正确10、 Eyeslookingsidewayscanshowone'scoldnessandsuperciliousness.Itisimpolitetomoveyourheadsidetosidewhileyouarecommunicatingwithpeople,e.g.inIndiaorPakistan.对错误三、简答题共2题1、简单阐释非言语沟通的跨文化差别。参考答案：非言语沟通的跨文化差别表现在以下方面：体式语的差别和距离感的差异。体式语的差异表现在面部表情、手势、身姿、眼神交汇等维度，同样的体式在不同文化中有不同的默认诠释。距离感的差别主要体现在西方人默认的"私人空间"较大，亚洲人默认的"私人空间"较小。2、怎样对待跨文化非言语沟通的差别？参考答案：首先，跨文化非言语沟通的差别客观存在，需要面对；其次,必须站在民族平等的基本立场上理解不同的非言语沟沟通的表达形式；最后，在跨文化活动中，需要不断学习和积累不同文化言语沟通的知识,避免误解，成功地开展商务活动。四、选词填空题共12题1、 Shruggingshoulderscanexpressthatoneisindifferent,powerless,orhavingno()toconceal.(thoughtsecretpossibility)参考答案：secret2、 Therearesixfunctionsofnonverbal()ingeneral:accenting,complementing,contradicting,regulating,repeatingandsubstituting.(communicationownintimate)参考答案：communication3、Theextended()distancedemonstratesesteemanddeference.(thoughtpersonalpossibility)4、 参考答案：PerSonal5、 1.ookingatapersonattentivelymight()troublesinAsiancountries.(causecrosssideways)参考答案：cause6、 Asiancultureisminimalistwhenitcomesto()distance.(Personalcausecross)7、 参考答案：personal8、 1.ooking()mightmeanone,scoldnessandsuperciliousness.(causecrosssideways)参考答案：SideWayS7、Asimpleeyegesturemightbeinterpretedinavarietyofmeaning()cultures.(causecrosssideways)参考答案：cross8、The"OK"signisalrightinChinaandAmerica,yetoneshouldawareofthe()ofmisunderstanding.(thoughtsecretpossibility)参考答案:possibility9、 Oneshouldawareofthissituation:don,tdisturbapersonlostin().(thoughtsecretpossibility)参考答案：thought10、 Privatespacereferstothespacethatpeoplehavefortheir()activities.(communicationownintimate)参考答案：OWn11、Therearefourtypesofdistanceshere:()distance,personaldistance,socialdistance,andpublicdistance.(communicationownintimate)参考答案：intimate12、 Westernersvalue()morethantheChineseinInterculturalcommunication.(Personalcausecross)参考答案：PerSOnal五、案例分析题(可用中文答题)共1题1、HowCanYouStillSmile?PeteristhegeneralmanagerofanAmericancompanyinChina.Recently,ChenJun,oneoftheChinesemanagersmadeamistakeatworkthatrequiredalotofefforttofix.ChenJunwasveryupsetaboutwhathadhappened,andcametoPeter'sofficetomakeaformalapology."Peter.I'vebeenfeelingveryupsetaboutthetroublevecausedtothecompany.mheretoapologizeformymistake.IamterriblysorryaboutitandIwantyoutoknowthatitwillneverhappenagain."ChenJunsaidzlookingatPeterwiththesmilehehadbeenwearingsincehewalkedintotheoffice.Peterfoundithardtoaccepttheapology.HelookedatChenJun,andasked,"Areyousure?""Yes,mverysorryandIpromisethiswon'thappenagain,"JunChensaid,withasmileevenbroaderthanbefore."I'msorryIjustcan'ttakeyourapology.Youdon'tlooksorryatall!wPetersaidangrily.ChenJun,sfaceturnedveryred.HedidnotintheleastexpectPetertotakeitnegatively.Hewasdesperatetomakehimselfunderstood."Peter;"hemanagedtosmileagain."Trustme,noonecanfeelanysorrierthanIdoaboutit.z,Peterwasalmostfuriousbynow,"Ifyou'rethatsorry,howcanyoustillSmile?"问题：分析陈军(ChenJun)向彼得道歉中出现的问题。参考答案：陈军在和彼得沟通的过程中，注意到了用言语道歉，但是其非言语表现并不到位。这体现在以下方面：首先，到彼得的办公室道歉不应当微笑，微笑意味着自我原谅；其次，在彼得回应之后，陈军笑得更加灿烂，对自己的过失更是"没什么大事儿”的感觉；第三，后来直接采用了有拟解"意味的语言，"我的歉意已经无人可及”，以至于使彼得最终勃然大怒。究其原因，陈军一是缺少真诚的态度，二是不了解西方人道歉的姿态。