《酒店英语单词》PPT课件.ppt

酒店英语单词前 厅 部,Front office English,Front office English,Register：登记、注册Room Reservation:客房预订处Book:预订Confirm:确认Counter:柜台Double room:双人房Single room:单人间Twin room:标准间,Front office English,Deluxe suite:豪华套房Presidential suite:总统套房Room change:房价Special rate:优惠价Service charge:服务费Discount:折扣Suites:套房Credit card:信用卡,Front office English,Cash:现金Name tag:标签，行李牌Luggage/baggage:行李Suitcase:箱子Handbag:手提包Valuable:贵重物品Breakable:易碎的Full name:全名,Front office English,Fill in:填写Nationality:国籍Departure date:离店日期Signature:签名Passport:护照Receipt:收据Bill:账单Invoice:发票Mis-check:算账出错,Front office English,Overpay:多付Currency:货币Airmail:航空邮寄Ordinary bill:普通邮寄Registered mail:挂号信Charge to the room:挂账Free of charge:免费,Front office English,Exchange rate:兑换率Hotel policy:酒店的规定Express:快件Deposit:压金Off-season:淡季Peak-season:旺季Arrival list:来客单Telephone directory:电话号码本,Front office English,A long distance:长途电话A local call:市内电话Extension:电话分机Elevator:电梯Supermarket:超市,问候及回答,Good morning(afternoon,evening),sir(madam).早上（下午、晚上）好，先生（夫人）Mr Mrs Miss Ladies Gentlemen,2.How do you do?Glad to meet you.您好！（初次见面）很高兴见到您。How do you do?您好！Glad to meet you，too。Have a nice day！祝你过得愉快！Have a good time!祝你过得愉快！,3、How are you today，Mr Brown？你今天好吗？布朗先生。Im quite well，thank you.我很好，谢谢你。4、How are you?您好吗？Fine,Thanks.And you?很好，谢谢。您好吗？Im fine，too.我也很好。5、Nice to meet you.见到你很高兴。Nice to meet you，too.见到你我也很高兴。,6、Have good to see you again，sir（madam）.再次见到你真高兴，先生（女士）。7、Welcome to our hotel.欢迎到我们酒店来。8、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。,电话用语,1、Greeting on the phoneGood morning(afternoon,evening),International Hotel,Front deskLinda speaking，May I help you？,2、Sorry,Ive dialed the wrong number.对不起，我拨错号了。3、May I speak to your front office manager?能和你们前台经理说话吗？Sorry,he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？Pardon.I beg your pardon.对不起，请再说一遍，好吗？,4、Hold on line,please.Could you please hold on?请稍等（电话中）请稍等，好 吗？5、Could you wait a minute,please?请稍等，好吗？6、Could you speak more slowly,please?对不起，请您讲慢一点儿，好吗？,祝贺语,1、Congratulations!祝贺您！2、Happy birthday!生日快乐！3、Happy New Year!新年快乐！4、Merry Christmas!圣诞快乐！5、Have a nice holiday!假日快乐！6、Wish you every success!祝您成功！,答谢和答应语,1、Thank you(very much).谢谢您（非常感谢）。2、Thank you for your advice(information,help)感谢您的忠告（信息、帮助）。3、Its very kind of you.谢谢，您真客气。4、You are welcome.Not at all.Dont mention it.不用谢。不用谢。不用谢。,5、Its my pleasure.(With pleasure.)(My pleasure.)非常高兴为您服务。6、I am at your service.乐意为您效劳。7、Thank you for staying in our hotel.感谢您在我们酒店下榻。8、Im sorry.Im sorry.Its my fault.很抱歉。很抱歉。那是我的过错。,9、Sorry to have kept you waiting.对不起，让您久等了。10、Sorry to interrupt you.对不起，打扰您了。11、Im sorry about this.I apologize for this.对此表示抱歉。我为此道歉。,答谢和答应语,1、Thank you(very much).谢谢您（非常感谢）。2、Thank you for your advice(information,help)感谢您的忠告（信息、帮助）。3、Its very kind of you.谢谢，您真客气。4、You are welcome.Not at all.Dont mention it.不用谢。不用谢。不用谢。,5、Its my pleasure.(With pleasure.)(My pleasure.)非常高兴为您服务。6、I am at your service.乐意为您效劳。7、Thank you for staying in our hotel.感谢您在我们酒店下榻。8、Im sorry.Im sorry.Its my fault.很抱歉。很抱歉。那是我的过错。,9、Sorry to have kept you waiting.对不起，让您久等了。10、Sorry to interrupt you.对不起，打扰您了。11、Im sorry about this.I apologize for this.对此表示抱歉。我为此道歉。,征询语,1、May I help you?What can I do for you?Is there anything I can do for you?我能帮您什么吗？我能为您干点什么？有 什么能为您效劳的吗？2、Yes,please.Just a moment,please.好的。请稍等一下。3、May I use your phone?我能借用您的电话吗？4、Certainly.Yes,of course.当然可以。当然可以。,指路用语,1、Go upstairs/downstairs.上楼/下楼。2、Its on the second(third)floor.在二（三）楼。3、Where is the washroom(restroom,elevator)?请问盥洗室（休息室、电梯）在哪儿？4、This way,please.请这边走,5、Turn left/right.往左转/右转。6、Its in the lobby near the main entrance.在大厅靠近大门。7、Its in the basement at the end of the corridor.在地下室走廊尽头。8、walk straight，please.请直走。,提醒用语,1、Mind(Watch)your step.请走好。2、Please be careful.请当心。4、Please dont leave anything behind.请别遗忘您的东西。5、Dont worry.别担心。,6、Take it easy.放心好了。7、Please dont smoke here.请不要在这边抽烟。,告别语,1、Goodbye.See you late.再见。待会见。2、Good night.晚安。3、See you tomorrow.明天见。4、Goodbye and thank you for coming.再见，谢谢您的光临。,其它,1、（Do you）Have you a reservation?您有预定吗？2、May I know your name and room number?您告诉我您的名字与房间号吗？3、Here is your room key（card）.给您房间钥匙（卡）。4、Please pay at the cashiers desk over there.请去那边帐台付款。,5、Are these your baggage?这些是您的行李吗？6、May I take them for you?我来帮您拿好吗？7、What kind of rooms would you like?您需要什么样的房间？8、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。,