Hotel Reservation酒店预订.ppt

Hotel Reservations酒店预订,How to reserve a room as a guest?,How to reserve a room?,Ways of booking,Preview,What do you know about room types of a hotel?,Category of Room,Single Room,Twin Room,Double Room,How to make a room reservation as a hotel clerk?,Imformation needed,Staff Name Number of people Room type Arrival time Departure time.,Guest Room rate Room type Discount Payment.,How to express yourself?,Dialog An FIT Room Reservation 散客预订,Listen to the dialog and fill in the missing information,ETA:estimate time of arrival 预计抵达时间 预计离开时间：ETDRate quoted:报价Gtd:Guaranteed Gtd booking有保证预订N/A:not available 未提到,Basic Procedures-基本程序,1.Greet the guest2.Ask about reservation information Date of arrival and departure Room types Name and phone number3.Confirm the reservation.,Greet the guest,Good morning!Reservations.Helen speaking.May I help you?问候语+自报部门/岗位+介绍自己（英文）+请问有什么可以帮到您,Role-play,Li wei is at reception desk making a reservation of hotel rooms for his boss and his bosss 3 children.The reception clerk greets him/her.,Listening,Writing Confirmation fax 确认传真,Practice,