AvayaAura解决.ppt

Avaya AuraA New Era of Business Communications,Overview02 June 2009,2,2009 Avaya Inc.All rights reserved.,Your Communications JourneyEmpowering the business user,NETWORK-CENTRIC,Enablers:NetworkBusiness Benefit:Total Cost of Ownership,Operational Efficiencies,ORGANIZATION-CENTRIC,Enablers:Mobility,Collaboration,VideoBusiness Benefit:Customer Service,Employee Productivity,USER-CENTRIC,Enablers:Web 2.0,Personalization,Social NetworksBusiness Benefit:User Empowerment,User&Business Productivity,Competitive Advantage,Yesterday,Today,Tomorrow,3,2009 Avaya Inc.All rights reserved.,Avaya Aura,4,2009 Avaya Inc.All rights reserved.,Vocabulary,SIPH.3233GNGNIMSTDM/ISDNPSTNSIP TrunkSBCSOA,5,2009 Avaya Inc.All rights reserved.,Large Enterprise communication requirement,Communication challenge to Large EnterpriseMulti-vendor system integrationUniform Dial PlanReliability and SecurityA central managementIncreasing Mobility requirementSome Example:Ping An Insurance:40,000 employee across 3000 branchesPetrol China:Installed Avaya solution at HQ(3000 user),planning install 18,000 IP phones in every gas station.,6,2009 Avaya Inc.All rights reserved.,Case Study(Imperatives),Scenario450 locations450 separate PBXs56 contact center applicationsRequirementsA single SIP-enabled core56 CC to 6 CCThe nationwide deployment must be completed within 6 months,7,2009 Avaya Inc.All rights reserved.,Communication Industry Trend-Enterprise,Mobility and distribution of networksPresenceCommoditization of Voice ServicesApplication Integration to improve TCO of communication End to End IPSIP trunking being deployed as a PSTN service and for site to site peering),8,2009 Avaya Inc.All rights reserved.,Communication Industry Trend Service Provider,3GNGNIMSImpact to the Enterprise communication marketSIP Trunking service Transparent integrating IMS base Application,9,2009 Avaya Inc.All rights reserved.,Avaya Aura,10,2009 Avaya Inc.All rights reserved.,Ancient Story,11,2009 Avaya Inc.All rights reserved.,Aura Creates Order out of Chaos,Aura Creates a Single,Centralized Dialplan Aura Centralizes Call Admission Control Aura Simplifies Network Interconnect,VM1,VM-N,VM-2,CC,VM,12,2009 Avaya Inc.All rights reserved.,Data Center2,Contact Center,Data Center1,CommunicationManager(Active),CommunicationManager(Standby-ESS),Aura Centralized Dial Plan,O O O,O O O,O O O,PSTN,SIP Trunks,SIP Trunks,Contact Center,i120,Contact Center,45-XXX,445-XX,630-XXXX,22-XXXXX,SM,SM,13,2009 Avaya Inc.All rights reserved.,Cuts Costs with Central Trunking,PBX,CC,PBX,KTS,CC,AuraCore,SP#2,SP#1,SP#3,CC,CC,PBX,KTS,SP#3,PBX,SP#1,SP#2,$,$,$,$,$,$,$,$,$,$,14,2009 Avaya Inc.All rights reserved.,Geo-Scale to 450,000 Users,Up to 10 Data Centers all Geo Redundant and ActiveTLS Connections to Every User Worldwide,15,2009 Avaya Inc.All rights reserved.,Aura:Enterprise-Wide Mobility,Lets Users Register From Anywhere in the WorldSame Number Same NameSame Login and PasswordSame FeaturesHandles Emergency Dialing-911,Core,SM,16,2009 Avaya Inc.All rights reserved.,MX,Avaya Aura Architecture,3rd Partyendpoints,AvayaCM Branch,o o o,AvayaCM Standalone,o o o,G860,3rd Party PBXs,SBC,ServiceProviders,SystemManager,SessionManager,Avaya Aura Core,SIPTrunks,MediaServers,TDMTrunks,Access,Connection,Application,SIPPresence,SessionManager,SessionManager,Avaya one-Xendpoints,17,2009 Avaya Inc.All rights reserved.,Huge 3rd Party SIP Interoperability,GrandStream,Couterpath/eyeBeam,AudioCodes,Polycom,DiVitas,FreiTel,TeleDex,SNOM,Mitel,QuesCom,Cisco ATA,Ascom,InnoMedia,Samsung,Dasan,Motorola,Cisco,18,2009 Avaya Inc.All rights reserved.,SM,SM,AuraCore,Aura Quicker App Deployments Example,Steve,Charlie G.,Call Charlie G.),DB,CM,SIP A/S,CallBlocker,19,2009 Avaya Inc.All rights reserved.,Case Study(Aura Deployed),Payback Results and Other Benefits$3M annual savings from reducing trunk access fees$1.25M annual savings from consolidating 56 call management servers to just 6$2.8M annual maintenance plus upgrade savings potential from consolidating hardware and upgrade protection.(Payback in less than 6 months)Standardize on a single dial planCentralized managementCustomer service will be improved significantly,20,2009 Avaya Inc.All rights reserved.,Aura is a advanced communication solution for large enterpriseAura base on the E-IMS ArchitectureThe solution canSupport up to 10 data centres,25,000 locations and 450,000 usersSupport fast application deploymentRun in Active Active redundant modeLow TCOCentral TrunkingShare Media ServerShare ApplicationCentral ManagementOn-Net and Off-Net toll by passEnterprise wide Mobility,Conclusion,21,2009 Avaya Inc.All rights reserved.,Avaya Aura,22,2009 Avaya Inc.All rights reserved.,CostSavings,5 Value Propositions:Cutting the CoreDetermine the highest priority business drivers,Long Distance Savings,Trunk Reduction Savings,Routing Simplicity Savings,3rd Party/Legacy Switch Integration,Business User App Enablement,Which ones to use depends on the customers situation,Value Propositions,BusinessAgility,Application Enablement,23,2009 Avaya Inc.All rights reserved.,Avaya Aura,24,2009 Avaya Inc.All rights reserved.,Avaya Aura Editions,Easy to purchase per user software pricing by EditionNormal customer upgrade from current Communication Manager Editions,25,2009 Avaya Inc.All rights reserved.,Avaya Aura Packaging,-included-available for fee,26,2009 Avaya Inc.All rights reserved.,Avaya Aura Presence Services,Multi-vendor presence aggregationOpen XMPP,SIP/SIMPLE standardsMicrosoft OCS,IBM Lotus SametimeReal-time Avaya telephony presenceComplimentary to enterprise roll-outs of Microsoft and IBM presenceHigh scale to hundreds of thousands of users with sub-second responseReal-time“always-on”,active/active high availabilityEnterprise and user policies,availability rulesEnable presence-aware applicationsAvaya one-X CommunicatorAvaya one-X PortalResident Expert(Smart Finder)Future UC and Contact Center appsThird-party applications,27,2009 Avaya Inc.All rights reserved.,27,CONFIDENTIAL SALES TRAINING.2009 Avaya Inc.All rights reserved.,Avaya Aura Communication Manager,Ongoing evolution of rich capabilitiesStraightforward upgrade for customersCan be deployed as-is with new Presence,Session Manager and other capabilities added when neededContinue to deploy with Avaya S8xxx servers,Gxxx gateways and all phonesNew choices for all branch sizesVideo as easy as a phone call Integrated control of Avaya one-X Communicator,Polycom and TandbergNew extended architectureNew“SIP-ISC feature server”integrationwith Session ManagerSIP integration of many CMs,third-party PBXs,central trunks,NewFeatures,G430 with modular expansion,Small branch survivable SIP gateway,5.2 release,28,2009 Avaya Inc.All rights reserved.,Avaya Modular Messaging 5.0,Modular Messaging LeadershipFlexible,proven,high-scale solutionOver 5 million users served so farSuperior redundancy and failoverEasiest evolution to UC for over 100 million Octel and Intuity AUDIX usersPowerful one-X speech included*Speech-to-text from Mutare/SpinVox*Visual voicemail from one-X clientsHigh security,restricted client choicesSession Manager enhances SIP-based Modular Messaging deploymentsCentral SIP management,load balancing,active/active geo-redundant core,route around failures,enterprise-wide call admission control,NewFeatures,*Speech in English,ShippingNow,Messaging Migration Incentive Program(MMIP)Up to 50%off for qualified migrations,29,2009 Avaya Inc.All rights reserved.,Avaya Voice Portal 5.0,Market-leading self service solutionEnabling customer service everywhereAward winning Dialog DesignerMassive distributed scale,high availabilityOpen standards:Web Services,VoiceXML,ccXML,JEE,Eclipse,MRCPIntegrated with leading JEE app servers:IBM WebSphere,Oracle/BEA,TomcatOutbound Proactive OutreachEvolution to SIP from TDM and H323Now enabling voice,speech,and video Video self-help and wait-treatmentFor in-store kiosks and 3G mobile accessTransfer to agent for live 2-way video,NewFeatures,May 09,30,2009 Avaya Inc.All rights reserved.,Customer Service EverywhereIntelligent Customer Routing,Intelligent Customer Routing Voice Portal qualifying,routing,self servicing and reporting on any callLower TCO,manage centrally,eliminate pre-route overheads,reduce infrastructure and licensingSIP integration,information forwardingReduce costs and time to market-open standards-based solution and development environmentWhats possible?Consistent,positive brand imagePolicy-based routingSophisticated customer data-driven decisionsRich speech and video self service,with targeted services while waitingRoute to the right agent when neededLeverage experts across the enterprise,Solution ComponentsVoice Portal 5.0Aura Session ManagerContact Center applicationsProfessional Services,AvailableToday,thank you,A New Era of Business Communications,