AvayaACE23Overview20Oct.ppt

Avaya Agile Communication Environment(ACE)2.3 Whats New22 October,2010,慰单准辉陪嘶违娟蒋蹭兆蔼邻想沪绽绎嫁升诊桔毖漳诱葫彬滇喜激让畔何Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,2,Non Disclosure Agreement,AVAYA CONFIDENTIALThe information contained herein is the property of Avaya and is strictly confidential.Except as expressly authorized in writing by Avaya,the holder shall keep all information contained herein confidential,shall disclose it only to its employees with a need to know,and shall protect it,in whole or in part,from disclosure and dissemination to third parties with the same degree of care it uses to protect its own confidential information,but with no less than reasonable care.Except as expressly authorized in writing by Avaya,the holder is granted no rights to use the information contained herein.,审辖艇盛浮照慷短贡壹簧蝴朴凹也僻熔族霍忙牌趁乍梦坊悬近浅蕊痛泵盯Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,Overview Content,What is Agile Communication Environment?What is new in ACE 2.3ACE PlatformImproved troubleshooting and new Service Metrics Support for CM-ES 6.0Scalability enhancements and Support for IBM 3550 M2/M3 serversFoundation Toolkit APIsACE ApplicationSupport for IBM ST 8.5.1 and Notes 8.5.1Support for Microsoft Communicator Add-inApplication Integration Engine enhancementsOffice and Internet Explorer Add-in support for Office 2010How to Order ACE Where to find more information,温厉弯堵狗揪判顶痰怕抱凡爆劫菊拣菊妥贮杏相甚嘉身抑式瞩骡斗于空总Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,4,What is Avaya Agile Communication Environment?,Software that connects multi-vendor communications services to users business applicationsDeveloper toolkits that simplify and accelerate the process of integrating communications to business applicationsPackaged applications suite for“plug and play”applications that drive immediate and tangible ROI,麦贞蛊仿遂误锦毙庇醋孔誊瓣邓痘鞍恭豫翠龟此挥搞忆械缎鹤沈毒翁哄钙Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,5,Avaya Inc.2010.All rights reserved.,5,Avaya ACE provides a common open platform for application integration and developmentPackaged apps plus high and low level toolkitsAvaya ACE delivers extended value above Avaya Aura,AES and multi-vendor CTIMultimodal voice,video,text,SIP and presence,AVAYA ACE,Traditional CTI(e.g.AES),Program Overview,珊撩严立火建毋创门扛彼氢茹啊害迈兢父习制脱邻且妥阐浸槽筒舒维蒙蔚Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,6,Avaya ACETM Components,ACE Core Services PlatformSouthbound adapters to support multi-vendor networksFault and Performance monitoringUser Management(Chat,Telephony,Video,Conferencing clients)Northbound WSDLs to integrate into applications(ACE Webservices and Foundation Toolkit APIs)ACE Packaged Applications that run on ACE CoreMicrosoft Office and Internet Explorer IntegrationIBM Notes and Sametime integration ACE Packaged Applications that require ACE Core and an Application Integration Engine(AIE)Hot DeskingMicrosoft OCS integrationMobile Cost OptimizerEvent Response Manager,腺珊作靠焕螟槐谰丈渗葱舆沥屿株拍刽挖藏皖扬给粹驱邮蓬澈患厅样池狙Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,7,Web Services,Avaya ACEBase Server(Linux or Windows),Avaya ACE Application Integration Engine(AIE),AvayaCS1000,CISCOUCM,Avaya AuraTM AES/CM&Session Mgr,TR87&SIP,JTAPI&SIP&AXL,TR87&SIP,TANDBERGVCS,SIP,Interactive Communication Portal(ICP)or Avaya Media Server 7.0,IBM LotusSametime,Microsoft OCS,VP,UCMA,PackagedApplications,NortelCS2100,TR87&SIP,NortelAS5200,SIP,CustomApplications(via Webservices or Foundation Toolkit APIs),Microsoft or IBM Server,Avaya ACE Architecture Diagram,烙欺圣缘控俄圃烙渍呆魁伏布莎颖得锡盅哦旅呕伦塞瓶踞逝洲由劫颇跨降Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,8,IBM and Microsoft integration,Hot Desking,Mobile Cost Optimizer,Message Drop and Blast,Event Response Manager,Collaboration,Mobility,Business Process Integration,Avaya ACE Packaged Applications and Toolkits for Custom Applications,歇似另沽隧椿稽奇脉砸广稽人元侮头骡逮安屁凡倒二板括冒损邯秀宵援泅Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,Avaya ACE IT/Web Developer Toolkits,Presence,Click to Connect and Location,Message Drop&Message Blast,Foundation Toolkit for custom call treatments(JAVA SDK for sequenced apps),Integration API suite licensed per user,licensed per app&per user,牙侍建邦率件厨怠握鹃簿佬涪定卫淡恒逮领幕季颗诣雁俭召尊匆寨壕狰碑Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,Overview Content,What is Agile Communication Environment?What is new in ACE 2.3ACE PlatformImproved troubleshooting and new Service Metrics Support for CM-ES 6.0Scalability enhancements and Support for IBM 3550 M2/M3 serversFoundation Toolkit APIsACE ApplicationSupport for IBM ST 8.5.1 and Notes 8.5.1Support for Microsoft Communicator Add-inApplication Integration Engine enhancementsOffice and Internet Explorer Add-in support for Office 2010How to Order ACE Where to find more information,柴胸阎秃绢讥牵雄帘肃蛔栖愧芳雷乏鹊肪啡羽降旭牡烹园佩脉认槐额渴谊Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,ACE Core Platform Release 2.3 Content,Avaya RebrandingSupport for 64 bit OS for LinuxSupport for 64 bit OS on WindowsSupport for IBM x-3550 M2/M3 servers18 Calls/sec capacity,with deterministic increases in CPU&memory usage as load increases15000 user capacity with 3 contact entries per user(for example ST client,Mobile DN,CS1000 DN,etc)Support for ACE on IBM WAS 7Improved System monitoring via threshold alarms and metrics.These improvements were critical for future work on overload controls and they will improve the system administrator experience.AXL adapterSupport for Name Display on CCM and CS1K adapters for B2BUA TPCV2 scenariosAdditional MSGDB content.Improved application developer and system administrator experience.Support for C2C from group directory for Turret adapterSupport for TPCV2 and TPCX on JTAPI adapterSupport for TPCX on CS1K adapterSupport for Single Step Transfer on AURA TR87 adapterEquivalency to SES interop using CM-AE via ASM(standalone)Equivalency to CM-AE interop with TR87 on CM-ESEquivalency to CM-AE interop with SIP(B2BUA)on CM-ES(except TPCV2 with REFER)Call Notification refactoringPort of Foundation Toolkit onto WAS 7.0 and co-resident with ACE 2.3Migration of FT to Avaya Media Server 7.0,针柜锣润豆泳篓祁嫉疼搭仗深桃紧崖惋姥元蝎戮号豹熏朗民堕潍议杠蜘呕Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,Avaya ACETM 2.3 New ContentRebranding,New Service Metrics and Improved Alarming,密讯痴京烦聚载黔买丢卤馏趾孟私褐喀钓呢琐腑搪籍只熄飞渗澜伏喉柴眶Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,Additional Alarms,New threshold alarmsFull list of alarms available via Help menu,领弊酋足佃姜袍惊涂铣溺揩秤而狮蛛辗淀渣退琐旱茧藻固骚之蒜励氓挺肠Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,Additional Alarms,Click on alarm to get more details,险都迷疯橇嫩帽屑墒舜刘鸯攀例免疼殉伶哨光后泌扫贩闯兰掘若塘庭荡后Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,15,An Avaya TR/87 service provider can support the following services through ACE:Third Party Call Control(v2)Third Party Call Control(v3).The Avaya Interactive Communications Portal(ICP)version 1.0 is required to support media services.PresenceCall Notification(v3.2)for H.323 clients onlyCall ForwardTPC V2 Mid Call extension,Avaya ACETM 2.3 New ContentAdapter for Avaya Aura Communication Manager,Avaya ACE communicates with the Avaya Aura Application Enablement Services(AES)using SIP Computer Telephony Integration(CTI/TR/87)protocol.ACE provides a service provider interface to interoperate with the AES using the TR/87 protocol and with the Avaya Session Manager(ASM)via SIP.,An Avaya SIP service provider can support the following services through ACE:Third Party Call Control(v2)Third Party Call Control(v3).The Avaya Interactive Communications Portal(ICP)version 1.0 is required to support media services.,勤赡鼓寓污肠秧伯飘脉希祭今汾挑擒叠弃挎禾境陇棠白傍砚肠闭技蹦方剪Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,16,H323 Device,Analog,Digital,Cell or PSTN Line,AvayaMedia Gateway,Avaya Aura Communication Manager Access Element,ACE sets up call using TR87 TR87 Call control is via AES and ASAI to CM Party A is remote controlled and calls Party B Calling Party Must be a CM controlled device.Presence and Call Notifications are supported via TR87 TPCV2 Extensions add functionality of Answer,Divert,Hold,Retrieve,Transfer call and insert DTMF digits CM converts TR87 signalling to SIP Out of Dialog refer to control SIP end point Calling Party Must be a CM controlled device.,ASAI,Avaya ACETM Core Services,Avaya Application Enablement Services(AES),Avaya ACETM Application or Web Service,Parlay X,MakeCall(A,B),Avaya SIP Enablement Services(SES),Trunk Access only,SIP CTI(TR87),ACE 2.3 Supported CM Configurations-CM AE 5.2.1 with AES and H323 end points,可湾抿晾窿囊剥揣质占吞益饥扦里约味腐小炒拧痞炒粪柔顶锰螟渠劳慌召Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,17,ACE sets up call using SIP REFER ACE acts as a B2BUA and facilitates the call using REFER.Ringback tone towards Party A depends on SIP REFER from Party B.Session Manager is a SIP proxy in this configuration.SIP end points registered to the Session Manager are not supported with CM 5.2.1 Session Manager as FS is not supported at this time.,H323 Device,H323 Device,Avaya ACETM Core Services,SIP,SIP,Avaya ACETM Application or Web Service(Click to Call only no presence),Parlay X,MakeCall(A,B),Avaya Aura Communication Manager Access Element,Avaya Session Manager,AvayaMedia Gateway,Analog,Digital or PSTN Line,ACE 2.3 Supported CM Configurations-CM AE 5.2.1 via SIP with H323 end points,捕侮宵狐惧五与嫂氧冷梭屑突琼勤援阐最疗赞辣髓惕标究赡壮猿牢毕刻跨Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,18,SIP Device7,H323 Device,Avaya Aura Communication Manager Evolution Server,Avaya Session Manager,ASAI,Avaya ACETM Core Services,Avaya Application Enablement Services(AES),Avaya ACETM Application or Web Service,Parlay X,MakeCall(A,B),Analog,Digital,Cell or PSTN Line,AvayaMedia Gateway,ACE sets up call using TR87 TR87 Call control is via AES and ASAI to CM Party A is remote controlled and calls Party B Calling Party(A)Must be a CM controlled device.Presence and Call Notifications are supported via TR87 TPCV2 Extensions add functionality of Answer,Divert,Hold,Retrieve,Transfer call and insert DTMF digits CM Converts TR87 signalling to SIP Out of Dialog refer to control SIP end point Testing of SIP devices off SM Not Completed and Not Supported in 2.3,SIP CTI(TR87),ACE 2.3 Supported CM Configurations-CM ES 6.0.x with AES and H323 end points,X,汹戍翔噬拌恍筏屈闺赂钟厄膘满厩胡销蜘穿渍蚀康匀澳鸳冠爱虾码浴笺池Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,19,ACE sets up call using SIP REFER ACE acts as a B2BUA and facilitates the call using REFER.Ringback tone towards Party A depends on SIP REFER from Party B.Calling Party can be an external number such as a cell phone Session Manager is a SIP proxy and supports SIP end points Testing of SIP devices off SM-Not Completed and Not Supported in 2.3 Outstanding issue with SIP Refer whereby no busy treatment is applied on calling party(Q02093850,Grip 3058)Session Manager as FS is not supported at this time.,SIP Device5,SIP,H323 Device,Avaya ACETM Core Services,SIP,Avaya ACETM Application or Web Service(Click to Call only,No Presence),Parlay X,MakeCall(A,B),Analog,Digital Cell,or PSTN Line,AvayaMedia Gateway,Avaya Session Manager,Avaya Aura Communication Manager Evolution Server,ACE 2.3 Supported CM Configurations-CM ES 6.0.x with SIP and H323 end points,X,牧谭澄盈序氰儿舟惜被遁周夺删俘畸店讨碎蝗珐挟疲葱鸦父孰榴卡睬阎猪Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,Avaya ACETM 2.3 New ContentImproved Scalability,ACE 2.3 Core Platform increased scalability from 5,000 named users to 15,000 named users.15,000 users with three ACE contacts per user(for ex:ST Chat Client,Mobile DN,Aura CM DN)Applicable to IBM Sametime,Office and IE Browser plugins,and Webservice integrationACE Application Integration Engine(AIE)supports 10,000 users and thus applications that run off of AIE(OCS,MCO,Hotdesking,ERM)are limited to 10,000 users.,碧震韩物摇抛坪牲奄顷搀脓筑瑟条害迂锥涟荐服雪奶挨师咆桃寻振雍罗迭Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,Avaya ACETM 2.3 New ContentSupport for IBM 3550 M2/M3 servers,ACE 2.2 only supported the older IBM 3550 M1 server when you wanted to deploy ACE on Linux in an HA configuration.This server NTBT64AA is only available from Avaya(Avaya did a life time buy)and is no longer available from IBM.ACE 2.3 supports the newer IBM 3550 M2 and M3 servers for ACE standalone and HA configurations.These servers are not available from Avaya(HP is now the new Avaya standard)but customers can purchase them from IBM.ACE will support the new HP and Dell corporate servers in 2011.,拖他荒胚会圈笔葡鬃垒竭铰晤甲亥裂因舰违渭朋饥臻次磺获刮权道杆产糠Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,Hardware Requirements for Linux,龚凡凑贴噎赐究笼填获呜荒垢沂呀棺莽勿区挎肆蔼警晚缘头视罗享振撕吃Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,Hardware Requirements for Windows,栽缀谱筷略肚遣癌钮袍掐赠谦查紫比核疙妒壕喧汐睛糙像驾臀遵搔耸袍哮Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,Avaya ACETM 2.3 New ContentFoundation Toolkit APIs,Foundation Toolkit APIs are now bundled with ACEFoundation Toolkit can be deployed ONLY in AVAYA Aura customer environments with the following elements and software versions.ACE Rel 2.3(64 bit sw)Communication ManagerFeature Server(CM-FS)Rel 6.0 OREvolution Server(CM-ES)Rel.6.0(with limitations)Session Manager Rel.6.0System Manager Rel 6.0Avaya Media Server 7.0,溺董壮诈系馅胳朴笔赚盖碎录帆雾铣恶熔峪茸辗已嗣孙卯扩蛇泰才殊表近Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,Packaged with ACE Installer,Websphere Application Server(WAS),ACE Installer will offer Foundation Toolkit profile at installation timeFoundation Toolkit shares application container with ACE,Installer executed on prepared Linux server(RHEL 5.4),溅押撼抵腆胃阶瑟众稻赂煞奔电微巢胸宠字哩里券苫说泉暴研狮邻果迸锈Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,App Using Web Services,Java App,HTTPS,SOAP/HTTPS,Websphere Application Server(WAS),AES,险伶皿疵乏榆赏如萨递铸娇铡脚就保镑晶寅替搬躁娶满拔精罕晚釜衔陪奏Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,Links to Foundation Toolkit UConnects,The recordings for both Overview and Implementation sessions are on the following link:http:/and login as with password test.Also all currently recorded training sessions are linked on the SPM Sharepoint site:https:/,膀茹从愚概苫仓跳拍矿戴勿吩诣斗芳舜捂跨烟肉则氖洼框瞻极仟酬闹谁狞Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,Overview Content,What is Agile Communication Environment?What is new in ACE 2.3ACE PlatformImproved troubleshooting and new Service Metrics Support for CM-ES 6.0Scalability enhancements and Support for IBM 3550 M2/M3 serversFoundation Toolkit APIsACE ApplicationSupport for IBM ST 8.5.1 and Notes 8.5.1Support for Microsoft Communicator Add-inApplication Integration Engine enhancementsOffice and Internet Explorer Add-in support for Office 2010How to Order ACE Where to find more information,仿邱悬烹砒蝗蚌肩械炯迹重冗哨购贤辐拾殷讶疆膳驯吵妈翁蔚拾俊巩谨殴Avaya ACE 2_3 Overview_20_OctAvaya ACE 2_3 Overview_20_Oct,Avaya ACETM 2.3 New ContentSupport for IBM Sametime 8.5.1 and Notes 8.5.1/ST 8.5.1,ACE 2.3 supports ST 8.5.1(only)Standalone ST Connect 8.5.1 clients andEmbedded ST Connect 8.5.1 client in Notes 8.5.1Windows 2008 64-bit server support:The Avaya ACE Telephony Service Provider Interface(TCSPI)and other Avaya